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Your best and worst customer service experiences [rant & praise]

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    #3182
    khamilto
    Closed Accounts Posts: 221 ✭✭khamilto


    Graham wrote: »
    In fairness, if they have 100+ orders, are only receiving 5-10 at set intervals (say weekly), then they should be able to give some sort of rough timeline.

    The fact that nothing is said, given that they have SOME information, is unacceptable.


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    #3183
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    khamilto wrote: »
    In fairness, if they have 100+ orders, are only receiving 5-10 at set intervals (say weekly), then they should be able to give some sort of rough timeline.

    The fact that nothing is said, given that they have SOME information, is unacceptable.

    who said they were receiving stock at set intervals?


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    #3184
    iLander
    Registered Users Posts: 33 ✭iLander


    Graham wrote: »
    who said they were receiving stock at set intervals?

    Graham, now the picture you paint is ridiculous. You basically are implying Komplett are like survivors on a desert island, coming out to the beach and some times a plane from Intel comes and drops 1 processor, sometimes 10, sometimes it doesn't come at all. And Intel is this mystical power that doesn't talk to anyone. Just drops processor.

    Yet somehow, other companies don't suffer from this problem! They either do have stock or don't. Go figure...

    What's your stake, Graham, in all this?


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    #3185
    khamilto
    Closed Accounts Posts: 221 ✭✭khamilto


    Graham wrote: »
    who said they were receiving stock at set intervals?

    Who said they weren't? Even if they weren't sent stock exactly 144 hours apart, over a time interval they can estimate future stock arrival (with the assumption that nothing changes in the meantime). That's what all businesses that have a physical inventory provided by suppliers are capable of doing. On the back of this, they then provide customers with the information that it may be Date Whatever until their orders are fulfilled and if they are unhappy with this, to contact them for a refund.

    I'm not sure why you are going to such extreme lengths to defend Komplett at all costs.

    Komplett know they are receiving stock in 5-10 units. Komplett know they have X orders. Komplett can then establish the estimated time of delivery to customer Y, given no circumstances change.

    That is elemental, and obvious. Yet you argue against it because you seem to just want a disagreement.


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    #3186
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    iLander wrote: »
    What's your stake, Graham, in all this?

    Ah shucks, you have me. I'm a plant, sent here 14 years and 4000 posts ago to sign up and wait for posters to start throwing toys out of the pram at Komplett :rolleyes:


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    #3187
    iLander
    Registered Users Posts: 33 ✭iLander


    Graham wrote: »
    Ah shucks, you have me. I'm a plant, sent here 14 years and 4000 posts ago to sign up and wait for posters to start throwing toys out of the pram at Komplett :rolleyes:

    No, I simply suggest your behaviour kind of resembles that of internet troll, Graham.


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    #3188
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Good
    They could have communicated better but there is the Talk to...option here rather than just warning customers off. I have only good experience of them and know nobody who faults them.


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    #3189
    khamilto
    Closed Accounts Posts: 221 ✭✭khamilto


    Alejandra Defeated Spine wrote: »
    They could have communicated better but there is the Talk to...option here rather than just warning customers off. I have only good experience of them and know nobody who faults them.

    The OP (although phrased confusingly) stated that he had been in contact with them and had been fobbed off.
    The talk to forum has been closed.
    Lastly, a quick search of boards.ie shows many tens(hundreds?) of individual complaints about komplett.ie. While you may know no-one who faults them, boards.ie has plenty.


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    #3190
    dudara
    Registered Users Posts: 33,519 ✭✭✭✭dudara


    This forum is for advice on resolving consumer issues. What steps have you taken with Komplett to resolve your issue?

    Plus, I do not want to see any further comments about posters working for the company. That is not an acceptable level of posting.


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    #3191
    iLander
    Registered Users Posts: 33 ✭iLander


    dudara wrote: »
    This forum is for advice on resolving consumer issues. What steps have you taken with Komplett to resolve your issue?

    Plus, I do not want to see any further comments about posters working for the company. That is not an acceptable level of posting.

    Summarising, I called them multiple times. They replied telling me to be patient because it's coming soon. I eventually asked for a contact from a manager, who didn't even have the courtesy to write to me himself but a CS employee quoted his supposed email. His email consisted of pushing the blame, not taking ownership and only solution was a refund, as if I was supposed to consider myself lucky to even be on in the 'queue'. I did cancel the order. They didn't even care to reply to my email to confirm that they cancelled it. I simply saw the processor was removed.

    I wanted to share negative feedback, so that others, when buying, can have a full picture of what they might expect. I think that is only fair. My post was moved, I didn't know where I can discuss my opinion, obviously started in wrong place.


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    #3192
    Cilar
    Registered Users Posts: 172 ✭✭Cilar


    Just to bring some perspective, I ordered recently a large number of parts for a new custom-built PC and monitor with komplett.ie and did not get any troubles what so ever. They offer competitive prices on the Irish market with a flat/free delivery to Ireland, so they are a welcome addition to the Irish market. Compare price with some greedy Irish based suppliers and you'll notice the difference (Look at prices at Maplin for instance)


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    #3193
    iLander
    Registered Users Posts: 33 ✭iLander


    Cilar wrote: »
    Just to bring some perspective, I ordered recently a large number of parts for a new custom-built PC and monitor with komplett.ie and did not get any troubles what so ever. They offer competitive prices on the Irish market with a flat/free delivery to Ireland, so they are a welcome addition to the Irish market. Compare price with some greedy Irish based suppliers and you'll notice the difference (Look at prices at Maplin for instance)

    Cliar, I appreciate your feedback, however would like to point out, again, that the thing is how company resolves said issues. If you had an issue with them and they notified you of it in advance, were proactive in solving and communication, I would have to believe that I just caught them with flu or after a visit to a dodgy Amsterdam coffee shop and simply unlucky.


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    #3194
    dudara
    Registered Users Posts: 33,519 ✭✭✭✭dudara


    Seeing as how there no longer is any consumer issue, and the OP simply wants to share his experience, I am merging this into the Best/Worst Customer Service thread.

    dudara


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    #3195
    Ciaran_B
    Users Awaiting Email Confirmation Posts: 1,518 ✭✭✭Ciaran_B


    H+M left a security tag on a shirt I bought today. Bit annoying.


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    #3196
    ben.schlomo
    Registered Users Posts: 11,998 ✭✭✭✭ben.schlomo


    Ciaran_B wrote: »
    H+M left a security tag on a shirt I bought today. Bit annoying.

    Accidents happen.


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    #3197
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Good
    It has happened myself or my wife several times in various stores.


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    #3198
    Sadubehuh
    Registered Users Posts: 8 ✭Sadubehuh


    Nothing but praise for Flybe today!

    My little brother goes to school in the UK because he has special needs that are catered for better over there. It's my 21st today and he was supposed to be flying home for the party, but had lost his passport. We managed to get him another and posted it out, but it has been stuck in the distribution centre since Wednesday and when he went up to try and get it, they wouldn't release it.

    I messaged Flybe on Facebook and the rep emailed me a list of other accepted ID's not five minutes after I had sent the message. We worked out that my brother will be able to fly on his student card, and on further phone contact with Flybe and Dublin Airport, we were also able to get someone to stay with him through passport control in Dublin, just in case there are any problems (and because he's liable to shout bomb in airports).

    Flybe have made my birthday!


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    #3199
    Ciaran_B
    Users Awaiting Email Confirmation Posts: 1,518 ✭✭✭Ciaran_B


    Not really a customer service issue but just want to give a shout-out to the Four Star Pizza delivery driver who was delivering to my street on Saturday. And who knocked on my door to tell me I'd left my keys in it.

    Thanks for looking out delivery bro.


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    #3200
    cnolan
    Registered Users Posts: 66 ✭✭cnolan


    Girl working in Trax CD shop in Tullamore has a cold/cough/chest infection and took my card for payment and then proceeded to cough into her hand with my card in the tips of her fingers.


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    #3201
    _Tombstone_
    Closed Accounts Posts: 3,006 ✭✭✭_Tombstone_


    cnolan wrote: »
    Girl working in Trax CD shop in Tullamore has a cold/cough/chest infection and took my card for payment and then proceeded to cough into her hand with my card in the tips of her fingers.

    What did you buy?


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    #3202
    cnolan
    Registered Users Posts: 66 ✭✭cnolan


    _Tombstone_ wrote: »
    What did you buy?

    some cd as a present, it doesn't matter really what I bought, you shouldn't on stuff you give to customers.


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    #3203
    Penny Tration
    Closed Accounts Posts: 12,687 ✭✭✭✭Penny Tration


    cnolan wrote: »
    some cd as a present, it doesn't matter really what I bought, you shouldn't on stuff you give to customers.

    I doubt the poor girl did it deliberately!

    As rants go, this is just pathetic


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    #3204
    Max Headroom
    Registered Users Posts: 7,101 ✭✭✭Max Headroom


    "Order now for guaranteed Christmas delivery and 10% off your order"....is what the email said...bigger fool me..

    Its today...postman is gone and no lenses , so its back to the glasses for christmas...tanks Vision Direct...back to Lense Planet...:mad::rolleyes:

    Ordered two weeks ago before you ask..


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    #3205
    Cheshire Cat
    Registered Users Posts: 2,276 ✭✭✭Cheshire Cat


    Postman doesn't deliver the parcels from Vision Direct, it's Fastway and they are beyond useless. They are sitting on a parcel to me since last Friday. Their website claims that they are experiencing delays due to adverse weather conditions. The parcel is from a company on the Eastside of Galway City and is to be delivered to the western suburbs of Galway City. They would be faster if they sent their couriers out on foot. Fortunately my parcel contains nothing urgent or Christmas related.

    BTW last time I ordered from Vision Direct I ordered on a Thursday afternoon and had the lenses Monday lunch time. But this was early November.


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    #3206
    dudara
    Registered Users Posts: 33,519 ✭✭✭✭dudara


    Have you contacted Vision Direct to find out the status of your parcel?


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    #3207
    CGI_3
    Registered Users Posts: 299 ✭✭CGI_3


    ... Well not initially, but common sense prevailed.

    So, 5 years ago I'd bought a DC29 from DID as a result of a BA. 150 euro.

    So, a few weeks ago the motor burns out, and noticing the 5 year warranty sticker on the cannister, and the Dublin number said I'd see what would happen as I'd heard good things about Dyson's CS.

    I called, got through to the UK call centre only to be told the machine was a week and a half out of warranty so tough luck. I was offered a new machine at a reduced price, said I'd think about it.

    Checked the offer price and it was only 10 euro cheaper than the website price, so I decided to call again as I'd been told 'my' offer was 140 cheaper than the website. CS were then able to explain that there was an offer on the website, so yes, I would only be saving 10 euro. For the second time I voiced my disappointment re them not having a grace period on the 5 year warranty, and again no joy...

    I persevered, and wrote an email to them instead, and fair play, the next day they came back and said they would honour the warranty. (I'd argued that the motor would have started to burn out during the 5 year period, it simply didn't expire suddenly after 5 years!)

    Service engineer, friendly guy called, replaced the whole motor and included a post motor HEPA filter FOC, and machine is as good as new. (I opted to buy a new genuine pre motor filter from him at the time)

    So, kudos to Dyson.


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    #3208
    dudara
    Registered Users Posts: 33,519 ✭✭✭✭dudara


    Merged into megathread


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    #3209
    JCX BXC
    Registered Users Posts: 18,117 ✭✭✭✭JCX BXC


    Penny Tration wrote: »
    I doubt the poor girl did it deliberately!

    As rants go, this is just pathetic

    Not an actual consumer issue imo, but not pathetic either.

    Personally I would be disgusted if someone sneezed into their hands and then handled my items. Poor girl has a cold, but hygeine is imporrant too. Fair enough to people with colds (It happens.... ALOT) who have tissues and sneeze into either the tissue or their arm. I think that should be commonly thought among retail staff.


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    #3210
    ben.schlomo
    Registered Users Posts: 11,998 ✭✭✭✭ben.schlomo


    Carnacalla wrote: »
    Not an actual consumer issue imo, but not pathetic either.

    Personally I would be disgusted if someone sneezed into their hands and then handled my items. Poor girl has a cold, but hygeine is imporrant too. Fair enough to people with colds (It happens.... ALOT) who have tissues and sneeze into either the tissue or their arm. I think that should be commonly thought among retail staff.
    Having seen the things the general public do in shops and especially fitting rooms (or are they bathrooms) i have no sympathy for this particular person on this occasion. As said above i doubt the staff member did it deliberately, its life.


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    #3211
    Nonoperational
    Registered Users Posts: 7,401 ✭✭✭Nonoperational


    Always found Vision Direct excellent to be honest.


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