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Hkc securewatch

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Comments

  • #52
    John Kelly of
    Registered Users, Registered Users 2 Posts: 386 ✭✭John Kelly of


    yes those figures don't include monitoring station fees which are seperate


  • #53
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Seems steep compared to the likes of Digi airs or Duel coms.


  • #54
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,136 ✭✭✭notahappycamper


    John Kelly of wrote: »
    Residential Options

    Standard - €4.99 per month (Incl. VAT)
    Managed World SIM
    Unlimited App control + notifications
    SMS control + notifications, fair usage limit 50 messages per month
    (* Alarm activations only)
    Monitoring to Central Station
    (GSM-SC Only)
    Loss of connectivity to site detected within 8 hours

    Premium - €8.99 per month (Incl. VAT)
    Managed World SIM
    Unlimited App control + notifications
    SMS control + notifications, fair usage limit 100 messages per month
    (* Alarm activations only)
    Voice dialler notifications
    Monitoring to Central Station
    (GSM-SC Only)
    Loss of connectivity reported to central station
    (GSM-SC Only)
    Loss of connectivity to site detected within 90 min

    Loss of connectivity to site - up to 8 hours?!! That's ridiculous- may as not tell you at all!! Need to reduce this for a paid service even if people are paying €5 ler month.


  • #55
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Seems crazy all right.


  • #56
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    I don't agree with that change since other services offer it for free over a WiFi card.


  • #57
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Using a DuelCom polling every 3 minutes would be even cheaper. Others offer much quicker polling times for free also.


  • #58
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,136 ✭✭✭notahappycamper


    John Kelly of wrote: »
    Residential Options

    Standard - €4.99 per month (Incl. VAT)
    Managed World SIM
    Unlimited App control + notifications
    SMS control + notifications, fair usage limit 50 messages per month
    (* Alarm activations only)
    Monitoring to Central Station
    (GSM-SC Only)
    Loss of connectivity to site detected within 8 hours

    Premium - €8.99 per month (Incl. VAT)
    Managed World SIM
    Unlimited App control + notifications
    SMS control + notifications, fair usage limit 100 messages per month
    (* Alarm activations only)
    Voice dialler notifications
    Monitoring to Central Station
    (GSM-SC Only)
    Loss of connectivity reported to central station
    (GSM-SC Only)
    Loss of connectivity to site detected within 90 min

    Since HKC don't talk to the end user can someone explain (or at least try to) the craziness behind the length of time they will tell u if your system is down? How are the HKC reps explaining it and still trying to sell that option???


  • #59
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Its the installers that are selling it ask them.


  • #60
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    Just an update there appears to be an error with the residential prices.
    They haven't increased.

    The standard package is €4.99 and the premium is €7. The premium has actually decreased in price while the standard is the same.


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  • #61
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Is it still the case that the basic package has no polling & the increased package only notifys of a poll fail after 8 hours?


  • #62
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    Basic package 8 hours for Complete system failure.
    Premium 90 mins for Complete system failure.

    Each path fail is notified via another path regardless of the times. So if your WiFi is disconnected you'll be notified over the gsm and vice versa.

    Existing sites are not affected .


  • #63
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Way too slow IMO.
    Your house could be destroyed in 90 minutes.


  • #64
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    Considering a monitored house alarm does a test call once every 24 hours where as the siemens system doesnt poll, 90 minutes isnt too bad. The Siemens panel works the same as you've said each path fail is notified over another path. And Siemens won't alert you of a complete failure. But yes I agree the times are still too slow.


  • #65
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Siemens does Poll
    See the sticky here.
    http://www.boards.ie/vbulletin/showthread.php?t=2057394782


  • #66
    Redriddick
    Registered Users, Registered Users 2 Posts: 1,112 ✭✭✭Redriddick


    Right its been awhile.
    I have got another quote for ths hkc panel 10/70 plus GSM - SecureComm w\World Sim for €305 and fitting myself.
    Can I reuse the exsiting PIR and door contacts???
    Getting it very hard to get a quote for the siemens as they all say they only supply the trade!!!


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  • #67
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Most will say that over the phone but they will sell to you. You can use your existing wired devices . Where are you located?


  • #68
    Redriddick
    Registered Users, Registered Users 2 Posts: 1,112 ✭✭✭Redriddick


    I am in the midlands


  • #69
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I could probably arrange collection or delivery for you if you are stuck.


  • #70
    Redriddick
    Registered Users, Registered Users 2 Posts: 1,112 ✭✭✭Redriddick


    Cheers Koolkid.I need to get a price for the siemens panel and see how it compares,I really need to get this sorted as my better half has gone back to work and no one in the house during the day now!!!!!


  • #71
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Mod Edit

    KK.

    I can't stop people PM's each other to help each other out, that all works well. But I took this down as someone might misinterpret the text over time.


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  • #72
    GMEG
    Registered Users Posts: 7 ✭GMEG


    John Kelly of wrote: »
    Residential Options

    Premium - €8.99 per month (Incl. VAT)
    Managed World SIM
    Unlimited App control + notifications
    SMS control + notifications, fair usage limit 100 messages per month
    (* Alarm activations only)
    Voice dialler notifications
    Monitoring to Central Station
    (GSM-SC Only)
    Loss of connectivity reported to central station
    (GSM-SC Only)
    Loss of connectivity to site detected within 90 min

    Can someone please explain how the "Loss of connectivity to site within 90 min" works? I'm thinking in terms of someone using a GSM blocker to block me from being alerted of a break in.

    Is it correct that polling will take place every 90 mins to the HKC central station and if a poll is missed by them, HKC will alert you?

    How will HKC alert you for the above? And will it alert multiple people? Will the alarm go off?


    If you lose connectivity from your own device / phone only due to loss of signal of your mobile provider are you alerted? If so, would it be the same way as the polling alert above (e.g. generic loss of connection message) or can you tell the two alerts apart?


  • #73
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    The panel is polling the server. If the server misses polls for the defined you are notified.
    IMO 90 minutes is crazy for a paid service considering the free offerings from GSD and Siemens can be 5 minutes and less than 3 minutes respectively.


  • #74
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    Over WiFi HKCs is about 10 minutes I think. I'll do a test tomorrow.


  • #75
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    10 minutes for which system?


  • #76
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    GMEG wrote: »
    Can someone please explain how the "Loss of connectivity to site within 90 min" works? I'm thinking in terms of someone using a GSM blocker to block me from being alerted of a break in.

    Is it correct that polling will take place every 90 mins to the HKC central station and if a poll is missed by them, HKC will alert you?

    How will HKC alert you for the above? And will it alert multiple people? Will the alarm go off?


    If you lose connectivity from your own device / phone only due to loss of signal of your mobile provider are you alerted? If so, would it be the same way as the polling alert above (e.g. generic loss of connection message) or can you tell the two alerts apart?

    The alarm panel polls the HKC server . if the server doesn't hear from the panel within 90mins over GSM HKCs server will alert your phone. Its a shorter time if using the WiFi card. I'll do a test tomorrow to find the exact time.


  • #77
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    KoolKid wrote: »
    10 minutes for which system?

    HKC


  • #78
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    So if polls are missing HKC notify you after 10 minutes?


  • #79
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    KoolKid wrote: »
    So if polls are missing HKC notify you after 10 minutes?

    Like I said if using a WiFi card. I've noticed it to be much quicker reporting compared to using a GSM regardless of your package. I will do a test tomorrow to get the exact time.


  • #80
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I would be very interested to know when you get notifications on a poll fail with HKC. I was under the impression it was 8 hours or similar on the lower packages.


  • #81
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    KoolKid wrote: »
    I would be very interested to know when you get notifications on a poll fail with HKC. I was under the impression it was 8 hours or similar on the lower packages.

    That's over GPRS. I'm on about the LAN and WiFi card poll times.


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  • #82
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    So if there is a communication failure on a HKC system (regardless of path) how long before you get a notification


  • #83
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    KoolKid wrote: »
    So if there is a communication failure on a HKC system (regardless of path) how long before you get a notification

    If you have a proper read you'll see that I've mentioned a few times I will test tomorrow to get accurate times. The path you choose dictates the alert time so it has to be taken Into consideration.


  • #84
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Thank you.
    I am very interested to see how it compares to GSD at 5 minutes and Siemens /Vanderbilt to 3 minutes or lower without the need for any annual charges.


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