PS3 - Won't Read Disc

Frank3142 · 29-06-2009 3:20pm

i rang sony last monday he said he would seend me an email with information about sending my ps3 off to get fixed for €160, one week on, nothing

projectmayhem · 29-06-2009 3:30pm

lordlame wrote: »

Without being rude, you're an idiot for not following this up further with the Consumer Affairs.

This is why they get away with it in the first place.

As I previously posted out, my friend had his PS3 fixed / replaced for free even though his was a launch console.

Your friend is lucky as consumer law in Ireland doesn't really provide for people when their unit is over a year old and they have no proof of purchase.

As far as I'm aware (and I stand to be corrected on this) European law has a 2 year warranty attached to all electronics goods. Ireland did not sign up to this as Irish law states that goods must last as long as they should as per manufacturer. Sony could say they only guarantee it for 1 year, as most electronics manufacturers will do. As I say I'm not entirely positive on this but this is my understanding of how it all works here.

whiterebel · 29-06-2009 5:44pm

projectmayhem wrote: »

Your friend is lucky as consumer law in Ireland doesn't really provide for people when their unit is over a year old and they have no proof of purchase.

As far as I'm aware (and I stand to be corrected on this) European law has a 2 year warranty attached to all electronics goods. Ireland did not sign up to this as Irish law states that goods must last as long as they should as per manufacturer. Sony could say they only guarantee it for 1 year, as most electronics manufacturers will do. As I say I'm not entirely positive on this but this is my understanding of how it all works here.

Not quite. The actual law states for a reasonable period of time. To find out what is reasonable you must go before a judge. Then he decides. If you can show an inherent flaw, that would sway him even more to say its not reasonable to last only 13 months or whatever. What we really need here is the ability to launch class action law suits. Its the only way to get big the big manufacturers to take any notice.

NanoLion3 · 01-07-2009 8:18am

The exact thing happened to me, was just finished playing COD:WAW zombies and it just stopped reading disc's, I was told if you have a launch date 60GB PS3 the laser is most likely to fail due to backwards compatibility even if you don't play PS1 or PS2 games on the PS3 and from cramming a card reader in it, I have the launch date 60GB model and got it fixed for 100euro by consoles Ireland, if you think about it less is more;)

Frank3142 · 01-07-2009 9:38am

im ringing sony today. Any ideas as to what i should say to make them feel bad?

witnessmenow · 01-07-2009 9:44am

Its not because of backwards compatiabilty or the card reader? How would the card reader effect it!?

They have changed the lens when they switched to the 40gb so I presume the failing laser is something to do with on the original lens the laser for the DVD and the Bluray were in the same place, now they are not.

NanoLion3 · 01-07-2009 10:12pm

witnessmenow wrote: »

Its not because of backwards compatiabilty or the card reader? How would the card reader effect it!?

They have changed the lens when they switched to the 40gb so I presume the failing laser is something to do with on the original lens the laser for the DVD and the Bluray were in the same place, now they are not.

Actually it is to do with the card reader and backwards compatibility thats why they stopped retailing them and 60GB models are most likely to fail because there is to much crammed in it, its just like if you want a good sound system you would get one with only an on/off and up/down volume button the less you have in it the less chance of it failing

byte · 01-07-2009 10:58pm

NanoLion3 wrote: »

Actually it is to do with the card reader and backwards compatibility thats why they stopped retailing them and 60GB models are most likely to fail because there is to much crammed in it, its just like if you want a good sound system you would get one with only an on/off and up/down volume button the less you have in it the less chance of it failing

Wouldn't have any effect on the laser though. The disc drive is encased in its own "box" inside the console.

NanoLion3 · 02-07-2009 12:40am

byte wrote: »

Wouldn't have any effect on the laser though. The disc drive is encased in its own "box" inside the console.

Ok maybe not the card reader but thats what I was told in a consoles retail shop they could be wrong but then again thats bad for their reputation so I think they would have alot of knowledge of what they are talking about but the backwards compatibility does make most 60GB models fail because its a Blu-Ray laser for reading Blu-Ray Disc's and it wasn't made for that type of stress on the integrity of the laser, so if you play alot of PS1 and PS2 games, the laser is going to burn out a hell of alot quicker

knuth · 09-09-2009 10:22am

*** update

The PS3 that my friend had replaced has died - about 8 months since the replacement.

They're looking for the €160 fee to fix the console. On calling Sony for a second time, they've said they were in touch with Sony's HO in Ireland and are replacing the PS3 free of charge.

This information has not reached the actual store yet, keep you posted.

eioneill · 10-09-2009 3:19pm

For anyone who has a Ps3 with a faulty laser and might be a wee bit dishonest. I know somebody who traded in their faulty PS3 in Game towards the PS3 slim. He said that they didnt even power it up to check if it worked. So my reckoning is the store may return the older models to Sony if they are not bothered even checking if they work.

The deal he got involved him paying €130 with his 'faulty' PS3 60gb. He got the new Fight Night and a 2 year warranty.

I'm not condoning this, jus passing on the information.

E

projectmayhem · 10-09-2009 4:23pm

My only fear with my PS3 biting the dust is that I'll loose my 60GB launch console.

Star Bingo · 10-09-2009 5:03pm

lordlame keep us posted k.. i do NOT wanna pay 160 to fix the thing, it is their inadequate component and only the dedicated few dropped 600+ on the PS3's launch. should be free.

knuth · 13-09-2009 3:11pm

Sony have gotten back to him and have agreed to fix it for free. He must pay a postal charge of €16 though.

I repeat, this is the SECOND time in 8 months that his PS3 has been fixed, TWICE, for FREE.

knuth · 22-09-2009 10:23am

Another update.

He received the console from Sony 3 days after DHL picked it up from his house.

The refurbished console he receives is currently crashing everytime he's in a game.

Tried:

a). System reset
b). System reset with soft format
c). Full format
d). System reset & full format

Still the same problem.

Been in touch with Sony *again* - they're replacing it for him *again*.

This is the third machine that's faulty!

madmoe · 29-09-2009 2:06pm

Hi guys,
I have a faulty 40GB PS3. Won't ready any discs at all at all of any description. I was wondering if I can get another PS3 that the HDD is gone in for example could I just swap the Blu Ray drives??

Cheers,
M

projectmayhem · 29-09-2009 3:06pm

madmoe wrote: »

Hi guys,
I have a faulty 40GB PS3. Won't ready any discs at all at all of any description. I was wondering if I can get another PS3 that the HDD is gone in for example could I just swap the Blu Ray drives??

Cheers,
M

If you send it to Sony you'll lose the hard drive, but it's just a hard drive. Pop it out (you won't void any warranty) and back it up on a computer. You can get enclosures that will turn the HD into a USB external drive too, if that makes life easier for you.

madmoe · 29-09-2009 9:18pm

Cheers man, got me sorted with a refurbed PS3. Well happy. Lets hope it behaves itself!!

knuth · 08-10-2009 11:32am

Friend got his PS3 back fully repaired for free. As stated earlier, this is his third replacement PS3 from Sony and has not payed one penny (bar shipping €15 for 2nd & 3rd replacements) to Sony.

Fight it.

madmoe · 08-10-2009 1:31pm

If you have a Sony reference number and ring Smyths I hear they can do good things :-)

yourdeadwright · 08-10-2009 2:52pm

Did your friend ring or mail sony,i mailed them on monday and iv still had no reply,

Nuri Sahin · 08-10-2009 3:39pm

As someone mentioned, Consolerepairs in Bray are very good having dealt with them in the summer over the Blue Ray laser issue I can vouch for them.

Cost me 100 euros and took 2 weeks to sort out, 1 week for ordering, a day to fix and got there at the end of the week.

bibi-phoque · 02-12-2009 3:17pm

And Sony wants 160€ for an exchange. After multiple phone calls, they are not willing to do that for free (out of warranty).
I already sent a registered letter to Sony Ireland asking for a free replacement as for me the firmware caused this (litterally after installing 3.10 CODMW2 would crash within 5 min).
I don't have the receipt but I have the credit card statement (629.95€ in Tesco Tallaght, console bought in sept 07).

Now my options:

- Wait 2 weeks and see if I hear from Sony. Start a Small Claim Court against Sony ireland on the basis that their mandatory firmware (you have no choice but install it when you are online) broke the console. Bring the fact that a console that cost >600€ should have a life duration higher than 2 years.

- Bring the console and the credit card receipt to Tesco ireland and ask for a refund/repair/exchange, whatever is easier for them. If they are not willing to do this, mention the "Sale of Goods and Supply of Services Act, 1980". If this doesn't change anything, start a Small Claim Court against tesco ireland, based on the fact that the goods have become defective and the lifetime of this item should be well over 2 years.

What is my best option?

Cheers,
Yann

madmoe · 02-12-2009 3:22pm

Call Sony and threaten them whit small claims.....see what they say then??

bibi-phoque · 02-12-2009 3:26pm

madmoe wrote: »

Call Sony and threaten them whit small claims.....see what they say then??

I've done that already, and I asked them for the mail address of Sony Ireland. They refused to give it to me but told me that somebody would call me back. 2 days later, I got an email with the following:

Thank you for contacting our PlayStation Support. We have been escalated your details and are sorry to hear about the issue you have experienced with your PS3.

As requested please find below the address for us here at Sony Computer Entertainment Irelands Head Office;

Sony Computer Entertainment
1st Floor,
110 Amiens Street,
Dublin 1

Kindest Regards,

Playstation Ireland
Customer Service Team

So they don't seem to scared of the SCC. Nevertheless, I have sent a registered letter asking for a free replacement and stating that I will start a SCC if I don't hear from them within 2 weeks.

eddhorse · 02-12-2009 4:24pm

Im going to be replacing the blu ray drive in a couple of weeks, will let you know how it goes.

Youtube HowTo's

ThatGuyAgain · 02-12-2009 5:51pm

You cannot take Sony to the small claims court. Your contract of sale is with the retailer, not the manufacturer. So you can only take the retailer to the Scc.

bibi-phoque · 02-12-2009 5:53pm

ThatGuyAgain wrote: »

You cannot take Sony to the small claims court. Your contract of sale is with the retailer, not the manufacturer. So you can only take the retailer to the Scc.

Even if I take the approach with them that the console became defective because of the new firmware that Sony released?

whiterebel · 02-12-2009 10:19pm

ThatGuyAgain wrote: »

You cannot take Sony to the small claims court. Your contract of sale is with the retailer, not the manufacturer. So you can only take the retailer to the Scc.

He 's right. You need to deal with Tesco, not Sony.

PS3 - Won't Read Disc

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