Negative Experience Rathsallagh House MOD WARNING POST 19 & 63

greenfrogs · 07-07-2015 11:48pm

fred funk }{ wrote: »

The hotel didn't have a family emergency. Joe was waiting for the op to arrive for their meeting.

He wasn't able to attend his first cousin removal as he was meeting the OP. He also mentioned that he was and is still grieving. Maybe not an emergency but an important event. I don't think the owner was in the frame of mind to be meeting potential customers.

Frynge · 07-07-2015 11:57pm

Toots wrote: »

"entertaining-but-ultimately-far-too-troublesome wedding threads"

Could we have this as a sticky where each new one is added to a list.

A sort of "legends of weddings, marriage and civil partnership"

Actually sounds like a bad comic title.

Toots · 08-07-2015 12:09am

alsoknownaz I have already issued a warning on the thread about making personal comments about the parties involved in this. Seeing as you are new to the forum, I will give you the benefit of the doubt and not infract you. Please make sure that you read the Charter on the main page of this forum before posting again.

Liam McPoyle · 08-07-2015 12:11am

Heh, Joe's reply got post of the day, delighted!

alsoknownaz · 08-07-2015 12:13am

Toots wrote: »

alsoknownaz I have already issued a warning on the thread about making personal comments about the parties involved in this. Seeing as you are new to the forum, I will give you the benefit of the doubt and not infract you. Please make sure that you read the Charter on the main page of this forum before posting again.

I apologise Toots, I should have taken a deep breath when I read that text message transcript. I guess I understand what happened the owner of the hotel better now and I too put my hands up.

I'm unsubscribing from this thread now and wish the OP best of luck in married life and I equally wish Joe well in his business.

Toots · 08-07-2015 12:16am

Business Cat wrote: »

Heh, Joe's reply got post of the day, delighted!

That explains the increased reported posts traffic on this thread! God, post of the day can be a blessing and a curse! :pac:

michellie · 08-07-2015 12:24am

Glad Joe replied and gave his account of the story. I knew there was more to it!

I think the tripadvisor review should be deleted, I have reported similar tripadvisor reviews.

athtrasna · 08-07-2015 12:26am

alsoknownaz wrote: »

I'm unsubscribing from this thread now and wish the OP best of luck in married life and I equally wish Joe well in his business.

Rookie mistake, these are the threads that keep on giving, still waiting for the next installment from our resident artist and cake guy :-)

Novella · 08-07-2015 5:27am

This is by far one of the most entertaining forums on Boards.

thesandeman · 08-07-2015 6:53am

Just followed the W,M&CP Forum. Never thought that would happen.
Fair play Joe, I've been in your position before. And fair play to Boards for giving him the right to reply.

qo2cj1dsne8y4k · 08-07-2015 7:56am

Genuinely don't understand how people can be so vindictive, deliberately setting out to cause harm to someone just trying to make a living, especially when she was completely in the wrong.

In the industry I work in, we have had issues with people booking appointments for our busiest times, and then in turn us turning down other customers that want to come the same time, and then having maybe two appointments not show up.
It's rude, really selfish and just downright ignorant. People always have an excuse ready too.

The OP did not reply to any attempts made to contact her in regards to confirming her appointment, I'd say the only mistake Joe made here was not cancelling it then. A blase "something came up, sorry" doesn't really cut it when you've left someone dangling. A last minute cancellation deserves a phone call to ensure the person you're meeting isn't left standing like a stook waiting for you as you can't be sure anyone will get an email on a Sunday morning.

RainyDay · 08-07-2015 8:52am

greenfrogs wrote: »

He wasn't able to attend his first cousin removal as he was meeting the OP. He also mentioned that he was and is still grieving.

That's true - but that's really Joe's responsibility, and not the OPs. He made the decision to skip the family event to go to work.

DeltaWhite · 08-07-2015 8:54am

Honestly I would be mortified to be the OP this morning

fair play Joe for putting your hands up and writing an interesting, informative response. Does show that there's always 2 sides to every story. Also very telling that OP still hasn't come back with one response in this entire thread.

And fair play to Toots, you always get these crazy threads that explode

Raminahobbin · 08-07-2015 9:23am

Novella wrote: »

This is by far one of the most entertaining forums on Boards.

Isn't it?? I'm not getting married and don't know anyone who is, but I regularly visit for the drama :pac:

Ash.J.Williams · 08-07-2015 9:29am

Raminahobbin wrote: »

Isn't it?? I'm not getting married and don't know anyone who is, but I regularly visit for the drama :pac:

i'm still getting over the story about the guest that literally shat everywhere at a wedding...

lazygal · 08-07-2015 9:32am

Ash.J.Williams wrote: »

i'm still getting over the story about the guest that literally shat everywhere at a wedding...

:eek:

Raminahobbin · 08-07-2015 9:32am

Ash.J.Williams wrote: »

i'm still getting over the story about the guest that literally shat everywhere at a wedding...

That. Was. Horrific.
but soooo entertaining.

Toots, fair play to you- when it kicks off in your forum it REALLY kicks off

08-07-2015 9:36am

Deleted User wrote: »

Fair play. Now will you be putting THAT on Tripadvisor?

Holy cráp, he's only gone and posted his response here word for word on TA!

http://www.tripadvisor.ie/Hotel_Review-g551588-d271749-Reviews-Rathsallagh_House-Dunlavin_County_Wicklow.html#REVIEWS

chanelfreak · 08-07-2015 9:37am

Poor Toots!! But hands down, this is the most entertaining forum on boards

wonga77 · 08-07-2015 10:10am

Jenna wrote: »

So stay away from Rathsallagh everyone and tell every engaged couple that you know because this man is the most abusive man I have ever encountered.

You must live an extremely sheltered life

Milly33 · 08-07-2015 10:17am

MMm tisnt actually bad in fairness kinda sounds like the OP took it all too much to hear.. The chap sounds gas gives as good as he gets...

Milly33 · 08-07-2015 10:23am

Man I had to come back, I love this man his so honest...

Just reading a few reviews and this he does sounds like a D4 head now, was saying he thought the hotel was dated and the price of drink too much, and he found the food one dimensional the chaps response

". Your drinks bill for one siting then was twice your room bill, 2 bottles of wine before dinner, 2 more during followed by other bar beverages then shots to finish, we are not surprised then that you found the menu one dimensional. "

Says it like it is. I want to go visit there now

borderlinemeath · 08-07-2015 10:28am

RainyDay wrote: »

That's true - but that's really Joe's responsibility, and not the OPs. He made the decision to skip the family event to go to work.

When you run your own business and have a commitment made to a customer then family business such as a funeral which is organised in a short space of time has to come second. I had a family funeral over Christmas and did my utmost not to inconvenience anybody who I had made a prior arrangement with. But if I had experienced a "no show" such as what the OP did I'm sure I would have reacted exactly the same way. Customers have a way of thinking that "family tragedies" only apply to them, and in fact tend to use it to their advantage to garner sympathy and that business owners don't really matter in the grand scheme of things. Gone are the days when most businesses closed for family funerals, it just causes too much hassle with customers who don't really care what goes on outside their own world. I'd imagine a bridezilla style OP would be at the grand end of the scale too.

Ealasaid · 08-07-2015 10:44am

Milly33 wrote: »

Man I had to come back, I love this man his so honest...

Just reading a few reviews and this he does sounds like a D4 head now, was saying he thought the hotel was dated and the price of drink too much, and he found the food one dimensional the chaps response

". Your drinks bill for one siting then was twice your room bill, 2 bottles of wine before dinner, 2 more during followed by other bar beverages then shots to finish, we are not surprised then that you found the menu one dimensional. "

Says it like it is. I want to go visit there now

Haha, that's brilliant, Milly33. I had a look at his other replies and fair play to Joe he's not afraid to put people right after they've slagged him off. I live in Scotland but if I lived in Ireland I'd be heading over to Rathsallagh too!

partyguinness · 08-07-2015 11:00am

I note the OP has had just 67 posts in 11 years. We could be waiting awhile for a response but I have a sneaking suspicion she has more than 1 account here...;)

If I ever get to Rathsallagh House, Joe is getting a massive high 5.

frostyjacks · 08-07-2015 11:32am

There's wearing your heart on your sleeve, as he puts it, and then there's being rude to your paying guests, which seems to be where most of his feedback falls. It's as if he's discouraging people from posting any criticism whatsoever of his establishment, even where it's warranted.

newport2 · 08-07-2015 11:41am

frostyjacks wrote: »

There's wearing your heart on your sleeve, as he puts it, and then there's being rude to your paying guests, which seems to be where most of his feedback falls. It's as if he's discouraging people from posting any criticism whatsoever of his establishment, even where it's warranted.

Indeed. I expect some of his biggest fans here wouldn't be too enamoured to be on the receiving end of it if they encountered a problem with something they paid for. But it's funny when it's someone else.

postsnthing · 08-07-2015 11:42am

Ealasaid wrote: »

Haha, that's brilliant, Milly33. I had a look at his other replies and fair play to Joe he's not afraid to put people right after they've slagged him off. I live in Scotland but if I lived in Ireland I'd be heading over to Rathsallagh too!

If you do go just hope you don't have a problem with the toilets, and complain on tripadvisor. Joe will be telling us what you ate for dinner and breakfast and how its your fault the toilet broke.

Op was completely over the top with her reactions and misleading posts here and on ta. But Joe's excuse of wearing his heart in his sleeve and apologising but not is typical of his responses and completely unprofessional. He should definitely reconsider his approach.

partyguinness · 08-07-2015 11:50am

Ash.J.Williams wrote: »

i'm still getting over the story about the guest that literally shat everywhere at a wedding...

Being a bit cheeky and lazy- any chance of a direct link or what page is it on? Cheers

Ash.J.Williams · 08-07-2015 11:52am

partyguinness wrote: »

Being a bit cheeky and lazy- any chance of a direct link or what page is it on? Cheers

i'm sure someone remembers i can't think of it....ha just saw your user name...it wasn't you by any chance??

TwoShedsJackson · 08-07-2015 11:55am

postsnthing wrote: »

If you do go just hope you don't have a problem with the toilets, and complain on tripadvisor. Joe will be telling us what you ate for dinner and breakfast and how its your fault the toilet broke.

You shouldn't complain on trip advisor, you should complain while you are there and give the hotel the chance to fix it for you.

Doing nothing then plastering it on the internet gives the hotel no chance to fix it and just shrieks of passive-aggressiveness which is all too common these days.

Milly33 · 08-07-2015 11:57am

I think we should arrange a trip we could be his highest critics but yet idolise him at the same time.

I honestly do not think he is being harsh at all in fairness he seems to answer bluntly but they people are criticizing him so he is defending his business. Like that man saying his food was one dimensional after two bottle of wine really in fairness, he could have given him a pot noddle... And he has called it if there were things there that were not right he has said ok sorry about that..

Like there is another one saying the food wasn't great, but as he points out the staff asked were they ok and they never mentioned they had a problem so what can they do, they aren't mind readers...

Im going to go make buttons for Joe now and flags me thinks he deserves it....

Also if lets say I was in the situation that the OP was on. If I had not heard anything back after sending an email late, I would have made sure to be up first thing in the morning and calling the venue to make sure the message was delivered...

Ash.J.Williams · 08-07-2015 11:58am

It's 1-0 to rathsallagh as far i can see...
They have apologised and admitted their side...the op has only given one option and that it is to "avoid them at all costs"

At the end of the day it's the staff that lose out

spurious · 08-07-2015 12:05pm

Deleted User wrote: »

Holy cráp, he's only gone and posted his response here word for word on TA!

http://www.tripadvisor.ie/Hotel_Review-g551588-d271749-Reviews-Rathsallagh_House-Dunlavin_County_Wicklow.html#REVIEWS

Pair of them in it.
The OP over-reacted, but for someone who deals with the public regularly, he's remarkably precious.

DeltaWhite · 08-07-2015 12:05pm

If people had the balls to sort complaints out while in a hotel/restaurant etc. then there probably wouldn't be as many bad reviews on TA. Too many keyboard warriors out there, it's actually an epidemic imo...

TwoShedsJackson · 08-07-2015 12:10pm

Ash.J.Williams wrote: »

It's 1-0 to rathsallagh as far i can see...
They have apologised and admitted their side...the op has only given one option and that it is to "avoid them at all costs"

At the end of the day it's the staff that lose out

Their reviews are 90%+ positive (281 out of 303 are 4 star or above) so I doubt they are too worried about the odd poor to terrible one, you can't please all the people all the time and only a madman would try.

lazygal · 08-07-2015 12:14pm

DeltaWhite wrote: »

If people had the balls to sort complaints out while in a hotel/restaurant etc. then there probably wouldn't be as many bad reviews on TA. Too many keyboard warriors out there, it's actually an epidemic imo...

I also think some people's expectations are wildely out of line. We stayed in a four star hotel in Westport and it was really nice, great facilities and the food (included in a very good package deal) was great for hotel food. Some of the reviews of it clearly expected it to be the Ritz with Heston Blumenthal doing the food, and went on and on about how they felt it was overpriced for the money. Some people seem to think a midrange local eatery is the same as a fine dining experience and they huff on TA when their expectations don't match reality. And there is no point giving out about something that can be corrected during a stay or a meal after the fact, unless there was no satisfactory resolution.

Ealasaid · 08-07-2015 12:16pm

postsnthing wrote: »

If you do go just hope you don't have a problem with the toilets, and complain on tripadvisor. Joe will be telling us what you ate for dinner and breakfast and how its your fault the toilet broke.

If I do go and I have a problem with the toilets or anything else I'll be speaking to Joe there and then, face to face, so I can get it sorted straight away, not waiting till I'm home and on tripadvisor. And if Joe wants to tell you what I ate for dinner and breakfast he's welcome, sure I'll let you know myself if you like...

newport2 · 08-07-2015 12:20pm

TwoShedsJackson wrote: »

You shouldn't complain on trip advisor, you should complain while you are there and give the hotel the chance to fix it for you.

Doing nothing then plastering it on the internet gives the hotel no chance to fix it and just shrieks of passive-aggressiveness which is all too common these days.

There's certainly some truth to this and I agree with you, but you shouldn't have to ask for things to be fixed on an ongoing basis either. If you pay to stay in a good hotel you have a right to expect good service without having to proactively chase people to provide what you've already paid for.

newport2 · 08-07-2015 12:34pm

Ealasaid wrote: »

If I do go and I have a problem with the toilets or anything else I'll be speaking to Joe there and then, face to face, so I can get it sorted straight away, not waiting till I'm home and on tripadvisor. And if Joe wants to tell you what I ate for dinner and breakfast he's welcome, sure I'll let you know myself if you like...

You're right. But perhaps some of them did complain at the time? I could understand someone who arrived at a good hotel and had to point out something as basic as the toilet didn't work still not being happy, whether it was immediately fixed or not.

salmocab · 08-07-2015 12:37pm

Im going to unfollow this now as its run its course but can someone send me a message if anything good happens again from the OP or TAFKAJ

foodaholic · 08-07-2015 12:49pm

I think we should organise a Boards trip - wonder if Joe will give us a discount ??

newport2 · 08-07-2015 12:52pm

foodaholic wrote: »

I think we should organise a Boards trip - wonder if Joe will give us a discount ??

Apparently he does some great deals through Pig's Back......

Milly33 · 08-07-2015 1:18pm

that's what I said like we should arrange a trip..Im free anytime after August

greenfrogs · 08-07-2015 1:34pm

borderlinemeath wrote: »

When you run your own business and have a commitment made to a customer then family business such as a funeral which is organised in a short space of time has to come second. I had a family funeral over Christmas and did my utmost not to inconvenience anybody who I had made a prior arrangement with. But if I had experienced a "no show" such as what the OP did I'm sure I would have reacted exactly the same way. Customers have a way of thinking that "family tragedies" only apply to them, and in fact tend to use it to their advantage to garner sympathy and that business owners don't really matter in the grand scheme of things. Gone are the days when most businesses closed for family funerals, it just causes too much hassle with customers who don't really care what goes on outside their own world. I'd imagine a bridezilla style OP would be at the grand end of the scale too.

Fair enough. However, the fact a hotel does not have someone to stand in at last minute notice is, in my opinion quite poor. It's not a one man show, it's a hotel. There should be others available to stand in. I don't think Joe was in the frame of mind to be meeting customers that day. I think both of them were rude to each other. However, as Joe owns the business he should take the high road. It seems though that is not in his nature. I think he is far too rude for my liking.

Rackstar · 08-07-2015 1:34pm

I have to say, I stayed here for two nights recently. Really enjoyed it, lovely place and the food is unbelievable!! I wouldn't fancy having any issues and having to bring them up with Joe though.

greenfrogs · 08-07-2015 1:37pm

Rackstar wrote: »

I have to say, I stayed here for two nights recently. Really enjoyed it, lovely place and the food is unbelievable!! I wouldn't fancy having any issues and having to bring them up with Joe though.

Yes, that's the thing that bothers me too. What if you had a genuine issue. Would he be rude and dismissive in that scenario.

Milly33 · 08-07-2015 1:39pm

I don't think he is being rude, it comes across that he is just saying it how it is. Like if you don't like the food you should say it then and there not later when he can do nothing about it. If the toilet is broken say it again and make sure it gets fixed...

Rackstar · 08-07-2015 1:46pm

greenfrogs wrote: »

Yes, that's the thing that bothers me too. What if you had a genuine issue. Would he be rude and dismissive in that scenario.

I'd definitely go back for a weekend but with the trip advisor responses etc it'd put me off booking for a wedding. Anything could happen, you could be thrown out of the hotel on your wedding day! Imagine

frostyjacks · 08-07-2015 1:52pm

Milly33 wrote: »

I don't think he is being rude, it comes across that he is just saying it how it is. Like if you don't like the food you should say it then and there not later when he can do nothing about it. If the toilet is broken say it again and make sure it gets fixed...

So why doesn't every other hotel follow his example? It goes way over the top, almost a character assassination of people who put money into his pocket.

Negative Experience Rathsallagh House MOD WARNING POST 19 & 63

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