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Debt Collection - At what amount of money owed is it not worth pursuing a debt?

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Comments

  • Registered Users, Registered Users 2 Posts: 2,902 ✭✭✭clint_silver


    the facts are very vague so I'll give you some.

    Whether youre in contract or not, they wont end the contract until you either pay it up or agree a payment plan. If you havent done either, do so now. If you dont, youre only hurting yourself.

    Now ignoring the ethical fact, you should be paying it, (you dont get to say you dont like their price after you buy the contract), if you decide not to pay on the payment plan, after 6-8 weeks of the first missed payment, it goes to debt collector.
    The usual threatening letters will come out. As theyre on commission, the debt collectors will accept a part payment, usually within 60-70% of the original bill depending on your negotiation skills. they wont accept nothing unless the figure is sufficiently small enough. 900e is not. I would fully expect a court case and a judgement for that amount. If it doesnt happen, you've got lucky. Do you feel lucky? I wouldnt at 900e. Having a bad credit rating because of your own naivety in signing up for the contract is on your own head.

    you can tell the debt collectors that youre in dispute with the company and theyll pass the debt back to them, then theyll contact you, Ive heard of discounts of up to 50% being given at this stage, again milage may vary depending on negotational skills. I would try this route.

    I know someone who didnt get a mortgage because of a phone bill. That was the anecdotal story. Later transpired it wasnt the phone bill, vodafone had a direct debit on a contract that caused an overdraft on her bank balance that wasnt paid off. So it wasnt the phone bill but the unpaid overdraft. but she didnt see it that way. In her mind, if the money wasnt there, vodafone shouldnt have tried to take it out. sigh.


  • Registered Users Posts: 445 ✭✭thehouses


    Thanks for the detailed and informed reply clint_silver.


  • Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭slimjimmc


    thehouses wrote: »
    The contract is ongoing, but they are charging incredible data fees and will not cap these even if it runs into the thousands of euro. They cap these fees in the E.U., but won't in Ireland because they are not compelled to do so by legislation. While it may not be seen under law as a scam it sure feels like one. Though there are two acts I believe they are in breach of.
    If you're referring to the EU data cap legislation afaik that only applies to data usage while roaming, not data usage in your home country whether that be Ireland, Germany or elsewhere.
    thehouses wrote: »
    No it's switched off with direct debits cancelled.
    It's not clear if you have formally cancelled your contract in the proper manner but assuming you haven't you should be aware that merely keeping your phone switched off does not release you from an existing contract. If you remain in contract the monthly fees will accrue (network service is being provided whether you actually use it or not) and that €900 will get larger over time, making the prospect of legal action against you all the more likely.


  • Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


  • Registered Users Posts: 445 ✭✭thehouses


    This post has been deleted.

    Thanks for your reply. Another cost would be loss of business. If a customer vehemently believes that a charge is unjust they will be lost for life and tell many people their story. However if a business deals with a customer fairly and ethically they will stay a customer. Doing business is not just a matter of looking at figures and treating each customer as merely a number.


  • Registered Users, Registered Users 2 Posts: 847 ✭✭✭WildCardDoW


    thehouses wrote: »
    Thanks for your reply. Another cost would be loss of business. If a customer vehemently believes that a charge is unjust they will be lost for life and tell many people their story. However if a business deals with a customer fairly and ethically they will stay a customer. Doing business is not just a matter of looking at figures and treating each customer as merely a number.

    Mate you're definitely in the wrong here, fairly sure they can do without your repeat business. :confused:



    You'll certainly be unlikely to get a contract with this company again and it could affect your ability to get other services from other companies.


  • Registered Users, Registered Users 2 Posts: 2,902 ✭✭✭clint_silver


    Mate you're definitely in the wrong here, fairly sure they can do without your repeat business. :confused:



    You'll certainly be unlikely to get a contract with this company again and it could affect your ability to get other services from other companies.

    I have personal experience of getting 40% wiped off a bill at debt collector stage for a family member who's not great with money. The proviso to agreeing to the 40% off and not paying the whole bill was that she could never take out a contract with that company again. 3 months after that she signed up to an offer with them with no questions asked by company. That was last year. Company was vodafone.


  • Closed Accounts Posts: 5,309 ✭✭✭former legend


    thehouses wrote: »
    Thanks for your reply. Another cost would be loss of business. If a customer vehemently believes that a charge is unjust they will be lost for life and tell many people their story. However if a business deals with a customer fairly and ethically they will stay a customer. Doing business is not just a matter of looking at figures and treating each customer as merely a number.

    Is not incumbent on the customer to deal with the business fairly and ethically too? As far as I can make out, you agreed to a contract, availed of the service but now don't want to pay the resulting bill.

    Have I misunderstood?


  • Registered Users Posts: 445 ✭✭thehouses


    Mate you're definitely in the wrong here, fairly sure they can do without your repeat business. :confused:



    You'll certainly be unlikely to get a contract with this company again and it could affect your ability to get other services from other companies.

    I agree, they will be fine without my business. However they will lose out more money than the value of the debt.

    Also it would be very easy to get a contract with the company again - all I would do is use a different address and bank account. I imagine it would be easy anyway.


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  • Registered Users Posts: 445 ✭✭thehouses


    Is not incumbent on the customer to deal with the business fairly and ethically too? As far as I can make out, you agreed to a contract, availed of the service but now don't want to pay the resulting bill.

    Have I misunderstood?

    Yes. In an identical situation in the E.U. there was a cap brought in to prevent "bill shock." Bill shock is a predatory business practise which broadband suppliers use to get as much as they can out of a consumer without putting any real protection in place. Check out http://www.theguardian.com/money/2014/mar/14/mobile-phone-bill-shock-debt and http://www.independent.ie/business/technology/bill-shock-as-using-mobile-in-us-adds-up-to-7500-30242235.html


  • Registered Users, Registered Users 2 Posts: 1,815 ✭✭✭imitation


    I have personal experience of getting 40% wiped off a bill at debt collector stage for a family member who's not great with money. The proviso to agreeing to the 40% off and not paying the whole bill was that she could never take out a contract with that company again. 3 months after that she signed up to an offer with them with no questions asked by company. That was last year. Company was vodafone.

    I know somebody who got a similar treatment. Theyed wanted to remove there landline for 6 months during renovations. Vodafone reps agreed, but then didn't disconnect the line for months and then started demanding arrears and a Disconnection fee before passing it on to a debt collector. The lack of coordination and communication is staggering in these companies an I can imagine many people have fend off these debt collectors over stupid stuff like that.


  • Closed Accounts Posts: 5,309 ✭✭✭former legend


    thehouses wrote: »
    Yes. In an identical situation in the E.U. there was a cap brought in to prevent "bill shock." Bill shock is a predatory business practise which broadband suppliers use to get as much as they can out of a consumer without putting any real protection in place. Check out http://www.theguardian.com/money/2014/mar/14/mobile-phone-bill-shock-debt and http://www.independent.ie/business/technology/bill-shock-as-using-mobile-in-us-adds-up-to-7500-30242235.html

    But that's all just background info that, in fairness, is completely irrelevant here.

    The phone company have acted in line with the contract that you signed up to. You've refused to pay, cancelled your direct debit and moved house, so I presume you're not even engaging with them, even though the contract is still ongoing and presumably your debt is increasing.

    If this does end up in court, it will be a short case.


  • Registered Users Posts: 445 ✭✭thehouses


    But that's all just background info that, in fairness, is completely irrelevant here.

    The phone company have acted in line with the contract that you signed up to. You've refused to pay, cancelled your direct debit and moved house, so I presume you're not even engaging with them, even though the contract is still ongoing and presumably your debt is increasing.

    Not true.


  • Closed Accounts Posts: 5,309 ✭✭✭former legend


    thehouses wrote: »
    Not true.

    Which bit?


  • Closed Accounts Posts: 695 ✭✭✭zombieHanalei


    Pay your debt, in future make sure you are aware of what you are signing up to when you sign a contract with a mobile company, and make sure you monitor your usage to make sure you don't end up incurring extra charges as per the contract you signed. Take responsibility for your actions.

    I hope they collect the debt you owe them as per the contract you signed.

    Whatever happened to personal responsibility?:rolleyes:


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  • Registered Users Posts: 445 ✭✭thehouses


    Pay your debt, in future make sure you are aware of what you are signing up to when you sign a contract with a mobile company, and make sure you monitor your usage to make sure you don't end up incurring extra charges as per the contract you signed. Take responsibility for your actions.

    I hope they collect the debt you owe them as per the contract you signed.

    Whatever happened to personal responsibility?:rolleyes:

    The E.U. had to bring in legislation on data roaming to prevent the exact same issue so I disagree with the above post. It is very easy for companies to put the customer first, but they choose not to unless forced to by legislation.


  • Registered Users, Registered Users 2 Posts: 8,034 ✭✭✭goz83


    thehouses wrote: »
    The E.U. had to bring in legislation on data roaming to prevent the exact same issue so I disagree with the above post. It is very easy for companies to put the customer first, but they choose not to unless forced to by legislation.

    Would you ever stop referring to the date ROAMING charges (important word highlighted). The phone company does not need to cap the data you use. You are responsible for the data you use. You signed up to a contract and agreed to the charges. You then ran up a bill and decided to find a "justification" for not paying your bill. You cancelled your direct debit and I would bet my right nut that you kept using the phone until they cut you off. I bet you are still using the network, but as a PAYG customer. Have you maybe considered ethically paying for the rest of the contract you agreed to, while disputing the charges that you initially described as a scam? Shameful behaviour.

    I hope they pursue you. You haven't a leg to stand on. And for 900e I bet they will. I don't know of any operators who let more than 300e go.


  • Registered Users Posts: 445 ✭✭thehouses


    goz83 wrote: »
    Would you ever stop referring to the date ROAMING charges (important word highlighted). The phone company does not need to cap the data you use. You are responsible for the data you use. You signed up to a contract and agreed to the charges. You then ran up a bill and decided to find a "justification" for not paying your bill. You cancelled your direct debit and I would bet my right nut that you kept using the phone until they cut you off. I bet you are still using the network, but as a PAYG customer. Have you maybe considered ethically paying for the rest of the contract you agreed to, while disputing the charges that you initially described as a scam? Shameful behaviour.

    I hope they pursue you. You haven't a leg to stand on. And for 900e I bet they will. I don't know of any operators who let more than 300e go.

    Awesome post.


  • Registered Users, Registered Users 2 Posts: 8,034 ✭✭✭goz83


    thehouses wrote: »
    Awesome post.

    :confused:

    Didn't expect that reply.

    Also, you mentioned easily getting another contract with them. I forgot to mention that getting another contract with them usually means photo ID in the form of a passport or drivers license, which has your date of birth, which they use, with your name, to make sure you haven't screwed them over before. Using a different address and bank account will not help.


  • Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    @thehouses Please post constructively, even when it's your own thread. Smart Alec answers to other poster do not encourage helpful advice.

    dudara


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  • Closed Accounts Posts: 695 ✭✭✭zombieHanalei


    Also, as has been stated, you keep referring to roaming. You do know what data roaming is, right? Because it has nothing to do with data used while at home in Ireland. Your analogy has no validity.


  • Registered Users Posts: 445 ✭✭thehouses


    There were a number of inaccuracies in the post and that is why I wrote that! My analogy stands up strongly but I realise many will agree with me and many won't agree with me.

    Data roaming resulted in unlimited bills which can easily add up to €1000 in one week. This practise was banned to protect the consumer.

    Mobile broadband results in unlimited bills which can easily add up to €1000 in one week.

    How does that analogy fall down?


  • Registered Users Posts: 723 ✭✭✭Luke92


    thehouses wrote: »
    They refuse to co-operate and insist that the money is owed.

    The phone company will refuse to cooperate, but the debt collection agency won't. Tell them you will give them so much a month and see what they say. It could take a year but once they get the money they are happy.


  • Closed Accounts Posts: 31,152 ✭✭✭✭KERSPLAT!


    Why did you use data roaming if you don't agree with the providers billing policies?


  • Registered Users Posts: 445 ✭✭thehouses


    KERSPLAT! wrote: »
    Why did you use data roaming if you don't agree with the providers billing policies?

    I will try and not do business with a company if I don't like their policies but I am not sure what you mean exactly in your post?


  • Closed Accounts Posts: 31,152 ✭✭✭✭KERSPLAT!


    You used a service provider thus agreeing to their terms and conditions. You used a service provided by them. You now refuse to pay for the service. It's akin to me walking into a restaurant, eating my food and then complaining about the price and not paying for the food.

    You used the service, why do you think it's ok not to pay? Why did you use the service in the first place?


  • Registered Users Posts: 445 ✭✭thehouses


    KERSPLAT! wrote: »
    You used a service provider thus agreeing to their terms and conditions. You used a service provided by them. You now refuse to pay for the service. It's akin to me walking into a restaurant, eating my food and then complaining about the price and not paying for the food.

    You used the service, why do you think it's ok not to pay? Why did you use the service in the first place?

    Oh wait I didn't use data roaming.


  • Closed Accounts Posts: 31,152 ✭✭✭✭KERSPLAT!


    What is the bill for that you won't pay?

    Either way, you used a service and now won't pay for it. My analogy stands.


  • Registered Users Posts: 445 ✭✭thehouses


    KERSPLAT! wrote: »
    What is the bill for that you won't pay?

    Either way, you used a service and now won't pay for it. My analogy stands.

    Thank you for your reply.


  • Closed Accounts Posts: 31,152 ✭✭✭✭KERSPLAT!


    Do you just ignore any post that you can't argue against?


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  • Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    I'm not sure that there is anything new to be said in this thread.

    OP, if you want it reopened, please let me know.

    dudara


This discussion has been closed.
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