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hollister no response

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  • 25-11-2012 3:27pm
    #1
    aspasp1
    Registered Users Posts: 272 ✭✭


    Hi All,

    A friend of mine ordered few things from hollister http://www.hollisterco-ie.com/

    they send wrong items and wrong sizes. He asked for replacement and the guy from the hollister side is accepting their fault and asking to send back the stuff on customers expense. Later after few emails he told he ll partly refund the order and keep the goods. Which are no good to him as the size wont fit. We have tried sending couple of emails but no response from them. Also it seems that the guy on other side does nt seem to be local he has terrible English.

    Can we do something about this?

    Many thanks

    Aspasp1


Comments

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    #2
    tinkerbell
    Registered Users Posts: 6,423 ✭✭✭tinkerbell


    This is what happens when you buy things from a fake website. That is not Hollister's website. What do you expect OP when you buy from a fake retailer? You're not getting your money back. Do better research in future.


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    #3
    cat_xx
    Registered Users Posts: 255 ✭✭cat_xx


    That's not the official Hollister website so the chances of you getting your money back are very slim.


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    #4
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,011 Mod ✭✭✭✭yoyo


    I'd say that is a fake site, whois protected of course... here

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



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    #5
    Procrastastudy
    Closed Accounts Posts: 6,224 ✭✭✭Procrastastudy


    Paid for by credit card I hope? Do a chargeback


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    #6
    dudara
    Registered Users Posts: 33,519 ✭✭✭✭dudara


    There is currently a thread over in Fashion & Appearance where someone also ordered from this non-official website. Not much you can do, other than seek a chargeback.


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    #7
    Sully
    Moderators, Education Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 24,056 Mod ✭✭✭✭Sully


    dudara wrote: »
    There is currently a thread over in Fashion & Appearance where someone also ordered from this non-official website. Not much you can do, other than seek a chargeback.

    Surprised there has been no attempt at shutting the site down!


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    #8
    aspasp1
    Registered Users Posts: 272 ✭✭aspasp1


    Thanks for this guys. Atleast he wont keep trying. Yes he did pay by credit card. What is charge back and how should he go about it?

    Many thanks

    aspasp1


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    #9
    Sully
    Moderators, Education Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 24,056 Mod ✭✭✭✭Sully


    aspasp1 wrote: »
    Thanks for this guys. Atleast he wont keep trying. Yes he did pay by credit card. What is charge back and how should he go about it?

    Many thanks

    aspasp1

    Contact your bank and they will explain the process. You basically write to them explaining the problem, how you tried to resolve it and where you are with it all now.


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    #10
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    What is the attraction of this label i wonder, personally i think having a massive HOLLISTER emblazoned across a jumper or hoody looks rank, whatever happened to subtle smart clothing?

    Anyway i hope you get sorted :pac:


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    #11
    twistyj
    Registered Users Posts: 182 ✭✭twistyj


    http://www.boards.ie/vbulletin/showthread.php?p=81898160


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    #12
    dudara
    Registered Users Posts: 33,519 ✭✭✭✭dudara


    jonnny68 wrote: »
    What is the attraction of this label i wonder, personally i think having a massive HOLLISTER emblazoned across a jumper or hoody looks rank, whatever happened to subtle smart clothing?

    Not relevant to this discussion - please stay on topic.

    dudara


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