SimplyElectronics.net Euro Rip off

As already stated, I made some purchases with this company. Unfortunately one item ( Sigma 17-70 OS lens) came faulty, the other two are working fine. I sent it back twice and received it the third one and it is the same, on AF/MF does very wired noise when focusing like need some lubrication/grease job to be done.
If anyone buy stuff from them and the item works fine is OK, if not it is a nightmare.
Personally I will NEVER deal with them ever.
Money back 30 days........ is a joke. You will never get it, they deduct from it 15% restocking fee. With 15% from the value of the lens I better find a Sigma center to fix them!.....I can not report them to the credit card bank, the purchase was made by Laser Card.

I have also reported this company to ECC, the result below:

" ""Please note that according to Directive 97/7/EC on Distance Selling, where the seller fails to perform his side of the contract on the grounds that the goods or services ordered are unavailable, the consumer must be informed and be able to obtain a refund any monies paid within 30 days.
Please be advised that if the company is not based within the EU the aforementioned Directives may not be applicable as the transaction is not governed by European consumer legislation. The fact that the company uses an Isle of Wight address in a number of an internet sites does not help matters as the company is not registered with Companies House in the UK.""

This is my experience with them (cut it shorter)
:mad:

Qwikpix wrote: »

@ emy: As a matter of interest when you found that the product you received was faulty did you follow the returns procedure set out in the company's terms and conditions? These are here: http://www.simplyelectronics.net/terms.php

It is quite clear on their website that they are a Hong Kong company. While they have a distribution facility in England and their deliveries to Ireland come from there via DHL the fact remains that the contract is between the purchaser and the Hong Kong entity. Hence I don't think that EEC distance selling regulations apply any more than US regulations would apply if the purchaser were living in the USA.

In effect the website says that faulty goods will be replaced or the full costs refunded. They say that they will also refund in other circumstances subject to a re-stocking fee. In either case it is necessary for the purchaser to follow the correct claims procedure.

As previously stated here, my three experiences with the company have been good although it is clear that others have been less than happy.

I know, I did follow all companies procedures RMA....p&p lost a lot......I got fed up...over 50 emails sent..
Just now i have got an email asking to send it back. The third time? No way. No money for p&p. It might be refurbished stuff, who knows.
I will try to find a cervice center in dublin to check the lens, if not i will use the way it is till throw into the bin.
They also have 30 days money back policy: (joke)
http://www.simplyelectronics.net/moneybackg.php

I think you notice the the ups and downs of the prices. In the price of the same lens from 350 went up to over 400€, than went back down.
For me this company is past.

Listen folks, stay well clear of SE.
I bought a Sigma70-200mm 2.8 HSM Nikon fit lens of them back on 28th February. The lens worked for about a month, I say a month but I only used it a dozen times during that period when the auto focus packed in. I contacted them by email and they responded by telling me that I'd have to return the product to an address in the UK (Isle of Wight to be precise) for repair. They also informed me by email that it would take them 7-10 working days for them to send me a report on the product ie what repairs it needed how long this would take and whether or not the repairs were covered under the guarentee.
Anyhow I sent the faulty lens onto the address they gave me by registered post on the 10 May, the tracking no showed they recieved the parcel on the 16th May however this was never confirmed at any stage despite numerious emails and phone calls to them.
Eventually they made it known to me that it normally took 28 working days for repairs to be carried out, I was shocked to say the least.
28 working days has come and gone, and it is now 42 working days 58 days in total from they recieved my faulty lens on 16th May and they haven't yet returned it to me.
SimplyElectronics are rogue traders as far as I'm concerned, €700 down the drain.
They are extremely hard to contact by phone and emailing them is a complete waste of time.
I've given up at this stage.
Just to let you know the credit card used to purchase the lens was somehow scamed a forthnight after I used it to buy from SE and €715 was stolen from my account, it was charged this amount to DELL Ireland and I had no dealings whatsoever with them. Luckily enough I got that money back.

SO PLEASE BEWARE, I'D URGE PEOPLE TO SERIOUSLY THINK BEFORE YOU PURCHASE ANYTHING FROM SIMPLYELECTRONICS.

I ordered a Nikon camera last sunday using Paypal. Just checked today and it says its packing. The first time ive logged in to check. Will let you know how i get on. Like everyone else I thought they were ok until i read the reviews. I saw a sponsored link on google and thought that was pretty official and if its sponsored it must be good. Ive had a few disputes in Paypal before and have always got my money back. Hopefully it doesnt come to that. €600 is what Im in for!

Bigjez wrote: »

I checked my email last night and i got a DHL tracking number saying it was on its way. Started in Reading and went to East Midlands. Heres hoping its not a box of bricks.:eek: So good so far. Will it not make it out of Midlands because of a fault. Who Knows?

I missed the delivery yesterday but collected it today. Got the camera and all seems to be ok with it. I had ordered an 8gb memory card but that didnt arrive. I have emailed and am awaiting a response. Still happy I got the camera for the price I did. No Tax either.

tatranska. I was once a victim of their scam and after having information from visa and a police investigation in the UK and a host of other personal miss uses of my information that led me to want to warn others including you. You got your money back after awhile meaning your money was resting in their account no doubt, and you are very lucky.

Their identity theft is a recent scam and just do a google search and you will find thousands of people who have all suffered at the hands of these Con Artists!

Had eyeballed a smartphone on SE that gave a nice discount, & like the rest of you just wanted to check SE out on reviews... on here they sound right dodgy but at the same time most have received their stuff, others refunds.
Some recieved faulty items but are SE to blame for it? I mean if i buy a HTC phone then HTC clearly manufactured it right? do SE carry warranties for their items or wud u have to return faulty items to HTC for eg?

Is paypal the way to go with this crowd?

Thanks Dayglo, thats pretty much all i needed to hear! I figured no matter what happened i could return to HTC if anything wrong etc (ive had great expierience with HTC & repairs btw.. great customer service i have to say)
But saving €50 aint worth it if SE dont also provide manufacturers warranty.
Think ill go thru local carphone warehouse instead! thanks again

Im with Dayglo on this. They take your credit card details and charge you straight away s month and a half later and bs excuses and I still have nothing to show for it and Visa wont ever investigate until after 3 months!

Save yourselffrom being ripped off

From their website

Product Warranties

All our products come with a 12 months in house warranty, where our in-house facilities are able to process all returns for a quick and efficient all round service. Within 30 days starting the day after receipt of goods, if your goods are faulty we will offer a prompt replacement of the relevant components or if you prefer a full refund. This does not apply to faults caused by accident, neglect or misuse. We must be notified of the fault within 30 days starting the day after receipt of goods and proof of purchase MUST be provided. If your purchase develops a fault after 30 days and within its 12 month guarantee we will arrange to repair and return the product to you free of charge. We are unable to offer a refund after more than 30 days of receipt of purchase. Please note it may take up to 28 working days or longer for repairs to be undertaken, depending on the manufacturer and complexity of the problem (e.g. availability of required parts).




Do not be fooled by the warranty paperwork you get with products bought from SE. If you have a problem with an item just try get it repaired by the manufacturer and you might just hit a brick wall. I did. The company redirected me back to SE and the above on their website. Your warranty is with SE not the manufacturer even though you get what looks like a warranty card when you receive your item it is not worth the paper it is written on. I asked why they won’t repair the product and they told me “to contact SE as they don’t recognize the product and that is all we have to say on the matter.” I than sent it back to SE who told me I broke the lens and they would not repair it or refund me.

They seem to have a lot more faulty than other suppliers and has been suggested all over the net some of their products are not the genuine article.

My advice is stay well away from them if your product works than fine but if you have any trouble (and they have more than their fare share of it) with a product it will cost you.

The last thing I will say is you are dealing Hong Kong company not a UK company so you are not protected by any EU laws.