Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Magnet broadband

1…2930313335

Comments

  • #1602
    BulliteShot
    Registered Users Posts: 151 ✭✭BulliteShot


    I had the same problem when I was on Vodafone. I had to phone them up on a monthly basis for a year to fix my line.

    Switched to Eircom and I haven't had a problem for 7 months.

    They are Eircom's lines so just get Eircom. Any middle men are just going to make your service worse.

    EDIT: Vodafone and Eircom routers are a box of s***. Get a Vigor 120 if you want a good, reliable ADSL2+ service: http://www.dabs.ie/products/draytek-vigor-120-adsl2--ethernet-modem-5JWN.html?src=15
    (this won't do vDSL - ADSL2+ is limited to 24 Mbps I think. Vigor do vDSL modems but they're much more expensive)


  • #1603
    liamnojo92
    Registered Users Posts: 320 ✭✭liamnojo92


    Currently getting 1mb down despite syncing at 18mb in castlebar. Have everyone elses speeds been sorted ? I am hoping it's a local issue.


  • #1604
    shruikan2553
    Closed Accounts Posts: 6,113 ✭✭✭shruikan2553


    Has anyone tried to change the name on a magnet account? Might swap the account to the person staying when we move, dont want him to decide to just stop paying and then they come after us for the money.


  • #1605
    Chance The Rapper
    Closed Accounts Posts: 494 ✭✭Chance The Rapper


    Does anyone know if these throttle torrents?


  • #1606
    seanp_25
    Registered Users Posts: 230 ✭✭seanp_25


    Seems Magnet are planning to resolve this by eventually moving customers onto their own fibre backend instead of eircom's. Got that from a rep yesterday, not sure how much truth there is in it: http://www.boards.ie/vbulletin/showpost.php?p=91434003&postcount=8


  • #1607
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    seanp_25 wrote: »
    Seems Magnet are planning to resolve this by eventually moving customers onto their own fibre backend instead of eircom's. Got that from a rep yesterday, not sure how much truth there is in it: http://www.boards.ie/vbulletin/showpost.php?p=91434003&postcount=8

    Hope this happens, wonder is that only in certain areas?


  • #1608
    Riesen_Meal
    Registered Users, Registered Users 2 Posts: 10,580 ✭✭✭✭Riesen_Meal


    seanp_25 wrote: »
    Seems Magnet are planning to resolve this by eventually moving customers onto their own fibre backend instead of eircom's. Got that from a rep yesterday, not sure how much truth there is in it: http://www.boards.ie/vbulletin/showpost.php?p=91434003&postcount=8

    I'd be willing to take part if it helped out my ****ty Magnet...


  • #1609
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    Fieldog wrote: »
    I'd be willing to take part if it helped out my ****ty Magnet...

    Still getting my disconnects, ongoing since the end of march. Pain in the hole to try any form of file transfer due to it.


  • #1610
    sheep-go-baa
    Registered Users, Registered Users 2 Posts: 179 ✭✭sheep-go-baa


    Can I just add my huge disappointment in Magnet. An awful service. Completely misleading from the start. Meant to be simple no contract broadband but got a huge bill for a connection fee that was not at all clear from the site while my broadband is atrocious. Using my phone data to post this because the wifi is so bad.


  • #1611
    Riesen_Meal
    Registered Users, Registered Users 2 Posts: 10,580 ✭✭✭✭Riesen_Meal


    sheep-go-baa wrote: »
    Can I just add my huge disappointment in Magnet. An awful service. Completely misleading from the start. Meant to be simple no contract broadband but got a huge bill for a connection fee that was not at all clear from the site while my broadband is atrocious. Using my phone data to post this because the wifi is so bad.

    Ring them and they should be able to sort something for you....

    I haven't had much issues in the last week touch wood...


  • Advertisement
  • #1612
    Saga1
    Registered Users Posts: 20 ✭Saga1


    Aaaaaaand speeds are back down to 15-20 from 100 again; after they explicitly stated to me that the Eircom rollout was finished and that speeds should be back to normal. So now I'm getting ****ty speeds on top of constant disconnects. Good job Magnet!


  • #1613
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    Saga1 wrote: »
    Aaaaaaand speeds are back down to 15-20 from 100 again; after they explicitly stated to me that the Eircom rollout was finished and that speeds should be back to normal. So now I'm getting ****ty speeds on top of constant disconnects. Good job Magnet!

    yep they said capacity is no longer an issue, now its the software on the modem..
    Getting different disconnects now, where all looks well on the lights on the modem, but it is unresponsive to connecting to it, or if already connected doesnt connect externally.
    Pain in the hole.


  • #1614
    Dyprax
    Closed Accounts Posts: 1 ✭Dyprax


    I just found this thread and given I'm in the same boat as you all, I just had to sign up and throw in my two cents. I'm living in Sandymount, D4 and I've been without service for bang on a week now.. Prior to that it was a 'service' which disconnected all the time but now it's just gone completely and the modem won't sync with the DSL. It's an absolute joke the way their badly responsive service works.

    When you think you're talking to a human being who'd be willing to help you, they just hurl boilerplate ****e at you and try and fob you off, being a Computer Systems student, and experienced in dealing with Eircom's bad support about 8 years ago before it improved, I know quite a bit about how broadband service is supplied and at the moment from what I'm experiencing and what you're experiencing it seems like they're advertising and selling a service they know only too well they can't supply.


  • #1615
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    Wonder how many people here are affected?
    Kicks it off!
    I am, so thats 1...


  • #1616
    KickButtowski
    Registered Users, Registered Users 2 Posts: 25 ✭KickButtowski


    phill106 wrote: »
    Wonder how many people here are affected?
    Kicks it off!
    I am, so thats 1...

    Are you currently suffering from downtime too or?
    I've just emailed them twice there and if I'll probably just ring them if I get no response..


  • #1617
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    KickButtowski wrote: »
    Are you currently suffering from downtime too or?
    I've just emailed them twice there and if I'll probably just ring them if I get no response..

    downtime unless i reboot constantly. Even so much as doing some updates on games on a tablet can make the connection fall over, resulting in phone and internet going down until modem is hard rebooted.


  • #1618
    KickButtowski
    Registered Users, Registered Users 2 Posts: 25 ✭KickButtowski


    phill106 wrote: »
    downtime unless i reboot constantly. Even so much as doing some updates on games on a tablet can make the connection fall over, resulting in phone and internet going down until modem is hard rebooted.

    I've hard rebooted 11 times over the course of 3 hours yesterday evening still no connection. It says the line isn't synchronized but it can detect the line. One of my housemates who works at home 2 days a week was not very happy when he had to drive out from D2 to D18 to a friends house so he could carry out his work using the Vodafone broadband there.

    It's a tough dilemma, shame on me for falling for the 'no contract' and excellent advertising. Although I have friends in limerick and galway who have had the service in excess of a year and have had great service with little problems. I'm stuck with magnet for the foreseeable as I'm only living in dublin until January and am not a fan of contracts! :P


  • #1619
    shruikan2553
    Closed Accounts Posts: 6,113 ✭✭✭shruikan2553


    I have cancelled with magnet and got our last bill for this month and they appear to no longer charge a cancellation fee which is good news, I'm within the 12 months.


  • #1620
    KickButtowski
    Registered Users, Registered Users 2 Posts: 25 ✭KickButtowski


    *UPDATE on no service* Magnet contacted me yesterday and informed me that despite the engineer coming to set up the broadband and it was working after he set it up, that I was still not properly connected as he could not remotely connect to my modem. To be fair and completely honest, I'm still really angry but I'm happy how they've handled it since and have been in contact with me directly on a constant basis. Engineer's coming next week to supposedly correct this problem, if they can at all.


  • Advertisement
  • #1621
    KickButtowski
    Registered Users, Registered Users 2 Posts: 25 ✭KickButtowski


    Magnet due to come today at some point in the PM to fix the lack of service. Today I am 14 days with no service. They'd better fix the damned thing. Is there any way of knowing when exactly they'll come in the PM? I'm in work and there's nobody at the house. Because I live close to work I was hoping that he'd hold on for me to quickly drive home and let him in when he rings to tell me he's there.


  • #1622
    dave1982
    Registered Users, Registered Users 2 Posts: 4,604 ✭✭✭dave1982


    Terrible disconnections in the last week, I got a voicemail from magnet claiming they are upgrading my fibre and I should be a firmware update through my router in next few days:confused:


  • #1623
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    oh good..ive gone over my data limit on my phone, because of all the modem disconnects at home...


  • #1624
    KickButtowski
    Registered Users, Registered Users 2 Posts: 25 ✭KickButtowski


    Internet has been back up and running with no faults this week. Pretty happy with it so far. I wonder how long it will last!


  • #1625
    zderki
    Registered Users Posts: 10 ✭zderki


    Limerick area - connection (Fatpipe 70) is down since 9AM today


  • #1626
    shruikan2553
    Closed Accounts Posts: 6,113 ✭✭✭shruikan2553


    zderki wrote: »
    Limerick area - connection (Fatpipe 70) is down since 9AM today

    Same


  • Advertisement
  • #1627
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    mines up in shannon, but reboots under any kind of load more intensive then web browsing.


  • #1628
    dave1982
    Registered Users, Registered Users 2 Posts: 4,604 ✭✭✭dave1982


    Still no reliable connection had no problems all along maybe a year.Last 2 weeks has been a disaster.No internet = no phone got phone call about a job today on the landline trying to talk to her on phone 3 disconnections and a 4 minute router reboot between each attempt to call the job place.Also doing online course this is crazy rand Magnet again today tried to avoid tech support as they don't do much apart from tell you turn it on and off.So went to accounts dept complained and she transferred me to tech even though I told her no point I have been onto them.To make matters worse I must pay for this sh1t


  • #1629
    Saga1
    Registered Users Posts: 20 ✭Saga1


    Disconnects appear to be fixed (3 days so far, although I'm unsure if the firmware update went out or not.), however I am back to square one; 20mbps download after 7PM once again. It appears I either live with slow internet with no disconnects or full speed with lots of disconnects. Not to mention sometimes the Technicolor likes to block all ports randomly thus not being able to use P2P or FTP services, it's only after I get a new IP address are the port problems resolved.

    This is disgraceful. The only reason I'm still with them is because there is no contract. And with that Vodafone/ESB gigabit network coming next year I really CBA to go into a 18 month contract with Eircom, who no doubt have worse business practices than Magnet do, but at least their network is working.


  • #1630
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    Got an n600 and set it up as an access point, leaving the magnet modem just as a modem, assigning a static ip to the access point and disabled wifi on the modem. No reboots for the last hour, despite working it hard.
    Will update in 24 hours...


  • #1631
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    still goes down :(


  • Advertisement
  • #1632
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    Rang to vent again. Firmware has been pushed out to modems where user has no phone service , firmware for users with phone not gone through yet, few more days...


  • #1633
    dave1982
    Registered Users, Registered Users 2 Posts: 4,604 ✭✭✭dave1982


    Nearly a month now a unreliable service, is there any alternatives to magnet.I want my phone over internet


  • #1634
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    dave1982 wrote: »
    Nearly a month now a unreliable service, is there any alternatives to magnet.I want my phone over internet

    if there was another crowd without contract, id be gone already.


  • #1635
    dave1982
    Registered Users, Registered Users 2 Posts: 4,604 ✭✭✭dave1982


    Its so bad now I am tempted to got back to eircom :eek:

    I have complained to them by phone and mailed the complaints department.I old them I am thinking of switching but they don't care :D


  • #1636
    Chance The Fapper
    Closed Accounts Posts: 628 ✭✭✭Chance The Fapper


    They haven't responded to any emails I've sent to the cancellations email they provide. Unacceptable. Will be ringing them tomorrow


  • #1637
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    1130pm, thought i would head to bed, perhaps a quick session of "the last of us" online. I make sure nothing is downloading on my machines, kick it off...disconnected several times between 1130 and 1230.
    So...dam...annoying...


  • #1638
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    Still not resolved...
    firmware being worked on, and in addition new modems on backorder to replace exiting ones.
    New one is the THOMSON TG799n (think mine is the tg789vn).


  • #1639
    dave1982
    Registered Users, Registered Users 2 Posts: 4,604 ✭✭✭dave1982


    no phone since yesterday


  • #1640
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    dave1982 wrote: »
    no phone since yesterday

    even after a reboot?


  • #1641
    dave1982
    Registered Users, Registered Users 2 Posts: 4,604 ✭✭✭dave1982


    phill106 wrote: »
    even after a reboot?

    yep reboot and reset, they told my router was not compatible with the updates.

    technicolour TG789VN


  • Advertisement
  • #1642
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    dave1982 wrote: »
    yep reboot and reset, they told my router was not compatible with the updates.

    technicolour TG789VN

    I have the same modem, that firmware shouldnt have been rolled out to you if you had phone service, was known to cause issues with the phone service...


  • #1643
    dave1982
    Registered Users, Registered Users 2 Posts: 4,604 ✭✭✭dave1982


    phill106 wrote: »
    I have the same modem, that firmware shouldnt have been rolled out to you if you had phone service, was known to cause issues with the phone service...

    I have nothing last few days, first there was no tone at all now its just fast beeps.


  • #1644
    Belfast55
    Registered Users Posts: 1 ✭Belfast55


    Having real problems with Magnet. I've now kept a record of time of loss of internet each time and then ringing for a refund when I reach a number of days. It takes a bit of work but to date I've had about 37 euro in reduced charges. This seems a way of getting back to the frustration but if they have not cleared up the mess within the next month I'll be going elsewhere. Perhaps hitting them in the pocket will get their attention! But where to? We must have the most incompetent delivery of internet in western Europe.


  • #1645
    zderki
    Registered Users Posts: 10 ✭zderki


    Finally I won! Since 1st of September I'm happy UPC Customer!

    Best of luck with Magnet issues guys!


  • #1646
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    Wish i could get upc...


  • #1647
    Riesen_Meal
    Registered Users, Registered Users 2 Posts: 10,580 ✭✭✭✭Riesen_Meal


    phill106 wrote: »
    Wish i could get upc...

    Ditto....

    I'm at the end of my tether with Magnet, just came home after a weeks work, had the internet disconnect twice over WiFi for no reason at all just web browsing on my phone, then I tried to play Destiny on my PS4 and it crapped out again... :(


  • #1648
    Izmak
    Registered Users Posts: 35 ✭Izmak


    Complained on their Twitter yesterday, had a phone call 15 minutes later. They said that the router patch for customers also using thier phone service was this/next week.

    Then again, the Agent I spoke to also said that she'd increase my internet speed from the 28mb I had it lowered to to try to increase stability, and I got home after an 11 hour shift yesterday to no change whatsoever, and the red light on my modem.


  • #1649
    phill106
    Registered Users, Registered Users 2 Posts: 6,821 ✭✭✭phill106


    Izmak wrote: »
    Complained on their Twitter yesterday, had a phone call 15 minutes later. They said that the router patch for customers also using thier phone service was this/next week.

    Then again, the Agent I spoke to also said that she'd increase my internet speed from the 28mb I had it lowered to to try to increase stability, and I got home after an 11 hour shift yesterday to no change whatsoever, and the red light on my modem.

    Whats their twitter handle?


  • #1650
    Izmak
    Registered Users Posts: 35 ✭Izmak


    phill106 wrote: »
    Whats their twitter handle?

    @MagnetNetworks

    I emailed them again yesterday. The Technicolor Firmware patch for Customers also using their Phone Service is out, and if you call them up they should be able to issue the patch to you. It upgraded the Router firmware from Version 10.2.5.5.BL to 10.5.2.R.DEMO, so hopefully the issues are resolved now.

    Now I just need them to increase my 'Net speed again.


  • Advertisement
  • #1651
    zderki
    Registered Users Posts: 10 ✭zderki


    magnetnetworks


Advertisement