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Laptop recognizes cd's but not dvd's.

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  • 28-09-2012 1:29am
    #1
    bop1977
    Registered Users Posts: 1,050 ✭✭✭


    As per the title, my laptop doesnt register that there is a DVD in the DVD player but it finds CD's no problem.

    I have checked the region of the DVD and that is not the problem.

    The laptop is a dell latitude D620 running windows XP.

    Any ideas?


Comments

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    #2
    im invisible
    Closed Accounts Posts: 4,373 ✭✭✭im invisible


    this wasnt you by any chance??


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    #3
    bop1977
    Registered Users Posts: 1,050 ✭✭✭bop1977


    No not me. I am trying to play DVD's on the laptop.


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    #4
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    That's a pretty old lappie. I don't mean to be rude, but you have checked it is actually a DVD drive, yes? Should be a DVD logo on the drawer if it is.


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    #5
    FanadMan
    Registered Users Posts: 3,820 ✭✭✭FanadMan


    dahamsta wrote: »
    That's a pretty old lappie. I don't mean to be rude, but you have checked it is actually a DVD drive, yes? Should be a DVD logo on the drawer if it is.

    Would say that the OP knows if it plays DVDs. Have come across quite a few old DVD/CD drives that eventually stop playing DVDs but can still read or write CDs.

    OP, if you have access to another laptop, swap the drives and see what happens. Should be able to test if it is faulty or not


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    #6
    bop1977
    Registered Users Posts: 1,050 ✭✭✭bop1977


    Yes it has the DVD logo on the side. Here's the tech spec:
    http://support.dell.com/support/edocs/storage/P108458/en/spec.htm


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    #7
    areyawell
    Banned (with Prison Access) Posts: 1,435 ✭✭✭areyawell


    Is the problem that the DVD doesn't show up in my computer or is not auto playing ?


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    #8
    bop1977
    Registered Users Posts: 1,050 ✭✭✭bop1977


    areyawell wrote: »
    Is the problem that the DVD doesn't show up in my computer or is not auto playing ?

    Both, it doesnt show up and wont play. also i should point out that i cant find the drivers to download from anywhere.


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    #9
    areyawell
    Banned (with Prison Access) Posts: 1,435 ✭✭✭areyawell


    Did u try a couple of dvds are just the one?


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    #10
    bop1977
    Registered Users Posts: 1,050 ✭✭✭bop1977


    areyawell wrote: »
    Is the problem that the DVD doesn't show up in my computer or is not auto playing ?

    Both, it doesnt show up and wont play. also i should point out that i cant find the drivers to download from anywhere.


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    #11
    bop1977
    Registered Users Posts: 1,050 ✭✭✭bop1977


    areyawell wrote: »
    Did u try a couple of dvds are just the one?

    Yes a few.


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    #12
    say_who_now?
    Closed Accounts Posts: 925 ✭✭✭say_who_now?


    bop1977 wrote: »
    areyawell wrote: »
    Is the problem that the DVD doesn't show up in my computer or is not auto playing ?

    Both, it doesnt show up and wont play. also i should point out that i cant find the drivers to download from anywhere.


    The problem is the laser lens for reading DVD's is damaged, the laser lens for reading CD's is fine, that's why it will read one and not the other.

    You might have some luck finding a replacement drive on e-bay (easy enough to pop the latch on the current damaged drive and remove it, then slot in the new drive in the bay), but for my money I'd nearly just buy a brand new USB slimline external DVD-RW drive for about €70, as opposed to a replacement drive for about €100 + shipping.


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    #13
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Not sure if this is hardware /soft related issue, you could always try reinstalling the driver for your optical device, alternatively find a firmware update for that specific model.
    Dell support should have that on their website.


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    #14
    bradknowell
    Registered Users Posts: 739 ✭✭✭bradknowell


    On mobile so can't see your location. I have a spare external cdrw/dvdrw if you want it. Pay postage and you can have it. Granted it might be awkward because its external plug and play but sure it'll work and its free.


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    #15
    bop1977
    Registered Users Posts: 1,050 ✭✭✭bop1977


    bradknowell wrote: »
    On mobile so can't see your location. I have a spare external cdrw/dvdrw if you want it. Pay postage and you can have it. Granted it might be awkward because its external plug and play but sure it'll work and its free.

    Pm sent. Thanks.


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    #16
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    You find parts for these laptops easily I'd assume. Should be cheap enough 2nd hand.


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    #17
    Media999
    Registered Users Posts: 1,687 ✭✭✭Media999


    Did you install daemon tools, Any DVD or anything similar? Anything that makes a virtual CD?

    They have settings in them that disable DVDs but not CDs to avoid copy protection.


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    #18
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    Get dvd lens cleaning kit, cost 2 euro 2euro shop, or similar discount shop.clean the lens,open tray,leave open for 10 minutes, to dry out lens.
    then try a cd, first, then try dvd.
    Just use a tiny amount of the cleaning fluid on the dvd brushes, pad.


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    #19
    bluferbl
    Registered Users Posts: 171 ✭✭bluferbl


    Used this once on a problem machine and it solved a similar problem... http://support.microsoft.com/mats/cd_dvd_drive_problems/


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    #20
    bop1977
    Registered Users Posts: 1,050 ✭✭✭bop1977


    bluferbl wrote: »
    Used this once on a problem machine and it solved a similar problem... http://support.microsoft.com/mats/cd_dvd_drive_problems/

    Thanks, i'll give this a go later.


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