PS3 - Won't Read Disc

dak · 02-04-2009 1:54pm #1

Son was playing COD -world at war and it froze while loading . Only option was to reboot but now it won't read any disc. Any one have this problem with PS3. Have restored and reformatted and still have same problem!

Any Ideas ?

As console is out of warranty - 2 years old , The only option Sony offer is spend another 160 euro and get an out of warranty exchange.

Zadkiel · 02-04-2009 1:57pm

The exact same thing happened to me mate,
Luckily for me It happened only a couple of weeks after I bought it and could exchange it. But I found Sony to be little help.

Hope you get something sorted.

ongarite · 02-04-2009 2:03pm

You can get it repaired yourself for cheaper than that or do it yourself for around €60.

dak · 02-04-2009 4:23pm

ongarite wrote: »

You can get it repaired yourself for cheaper than that or do it yourself for around €60.

Where would I get it repaired cheaply ?

I got a quote from a repair shop for €160 if it needs a new Blu-ray lazer . Bit of a coincidence that that is what Sony say retailers are giving out of warranty exchanges for ?

IsMiseConor · 02-04-2009 4:28pm

Try using a standard DVD laser lens cleaner, you can pick them up for about €15 in DID or Harvey Normans. It worked for me when I did it.

ongarite · 02-04-2009 4:32pm

dak wrote: »

Where would I get it repaired cheaply ?

I got a quote from a repair shop for €160 if it needs a new Blu-ray lazer . Bit of a coincidence that that is what Sony say retailers are giving out of warranty exchanges for ?

Ring this crowd:
http://consolerepairsireland.ie/about_us.php

They will provide a quote based on the problem with your console.

dak · 02-04-2009 4:43pm

ongarite wrote: »

Ring this crowd:
http://consolerepairsireland.ie/about_us.php

They will provide a quote based on the problem with your console.

Thanks for the info! When I think about it I don't think it could be the Lazer as it will play a ski game that is on the HDD. I would guess it is a dat corruption problem as it has these folders like data utility etc which I hadn't noticed before instead of the twirling arrows as the game loads from disc

ongarite · 02-04-2009 4:46pm

If it plays downloaded PSN games that are on the HDD and not disc-based games, then its definately the Blu-Ray laser that needs replacing.

dak · 02-04-2009 5:42pm

ongarite wrote: »

If it plays downloaded PSN games that are on the HDD and not disc-based games, then its definately the Blu-Ray laser that needs replacing.

I had to get a lazer replaced on an Ordinary Sony DVD player as well . Sems like they may be putting cheap unreliable lazers in the PS3 and ord dvd players that aren't up to the job!

CyanRain · 02-04-2009 9:34pm

Same thing happened to me, luckily i brought it back to the shop and they gave me a brand new one for free. However, I don't know if it is the Blu-ray laser. Is it not a fault in the hardware of the system that just may take a while to take effect? That's what I was told, but I'm not 100% sure.

Noopti · 03-04-2009 11:55am

This seems to be one of the more common PS3 faults. Happened me a couple of months ago on my 40GB. Hadn't got receipt from HMV, so rang Sony and they just took my details and arranged a courier to pick up the console.

Got a new (refurb I presume) 80GB with a Dual Shock back in about 4 days. Very happy with the service Sony gave me.

dak · 04-04-2009 2:31pm

Noopti wrote: »

This seems to be one of the more common PS3 faults. Happened me a couple of months ago on my 40GB. Hadn't got receipt from HMV, so rang Sony and they just took my details and arranged a courier to pick up the console.

Got a new (refurb I presume) 80GB with a Dual Shock back in about 4 days. Very happy with the service Sony gave me.

I assume your machine was in warranty--they can probabley tell from the serial number. Sony customer service told me policy was an industry std 12 month guarantee then pay up your 160 for an exchange console. (no exceptions). Offered a free game to console me! pathetic. They said that because the ps3 was so technical there were bound to be faults!

Its says alot about Sony if this is how they treat customers. If its a common fault it is probabley due to sony geting sub standard lasers from their suppliers! That is a Sony manufacturing problem which should have been addressed by a recall. It is not the end user who should have to pay the bill for a defective part.

dak · 06-04-2009 1:21pm

I asked Sony if they would sell me the part on its own but was told all repairs are done in UK by SCE agents. All of the online shops I tried are out of stock of Blu-ray lens......... I wonder why ?

ongarite · 06-04-2009 1:36pm

Loads of them on eBay.
Have you tried the repair crowd I linked to you in earlier above?

knuth · 06-04-2009 1:41pm

My friend bought one of the PS3's at launch and he had a problem with the blueray lazer not working about a month ago. He brought it back to Smyths without a receipt and got a replacement model 10 days later.

Have you tried bringing it back to where you got it from? Tell them Sony told you to!

ongarite · 06-04-2009 2:06pm

lordlame wrote: »

My friend bought one of the PS3's at launch and he had a problem with the blueray lazer not working about a month ago. He brought it back to Smyths without a receipt and got a replacement model 10 days later.

Have you tried bringing it back to where you got it from? Tell them Sony told you to!

I'm very very suprised that Smyths actually did this. Seeing as the PS3 is over 1 year old, they are under no obligation at all to take back the PS3 and supply a replacement model.

Elessar · 06-04-2009 6:35pm

ongarite wrote: »

I'm very very suprised that Smyths actually did this. Seeing as the PS3 is over 1 year old, they are under no obligation at all to take back the PS3 and supply a replacement model.

Nope. Relatively, warranty means nothing under law here. Your statutory rights superceed any warranty. But in that case, I think there is a known problem with the blu ray lasers.

The seller is the one you should be dealing with here. Regardless of Sony's warranty, if there is a reasonable expectation for a console to last longer than 2 years (with a PS3 I would say there is definitely) then you can file a claim with the small claims court.

Of course, a judge may see otherwise, but all you have to lose is €15. Before you go down that road though, make every effort possible to complain to Sony and make your case heard - quote the sale of goods and supply of services act etc. Only then go to the SCC.

In fact, you could ring the SCC and see what they have to say about your case, and whether it is worth opening one.

dak · 07-04-2009 10:17am

I would say that there is a known problem with Blu Ray lasers judging by the number of posts about this problem. Sony Cutomer service won't address or admit the problem exist ..will fob you of that the the product is technically advanced and that faults can occur in such a high tech machine and that they give an industry standard 1 year guarentee! I think that is a load of cobblers ! Would any computer manufacturer get away with such dribble and tell you your compuer is fab but will only last a year and a bit !

The people in Sony Customer Service are courteous but hide behind the service team banner - no names on E-mails etc . I received a new game in the post this morning as a token from Sony ! Now I wonder what I could play it on ! Maybe I'll sell it and buy an X-box !

I am thinking of going to the small claims court . I assume it is the retailer I will have to go after and let them take it up with Sony ! I will firstly give the retailer a chance to resolve this problem without going legal!

Elessar wrote: »

Nope. Relatively, warranty means nothing under law here. Your statutory rights superceed any warranty. But in that case, I think there is a known problem with the blu ray lasers.

The seller is the one you should be dealing with here. Regardless of Sony's warranty, if there is a reasonable expectation for a console to last longer than 2 years (with a PS3 I would say there is definitely) then you can file a claim with the small claims court.

Of course, a judge may see otherwise, but all you have to lose is €15. Before you go down that road though, make every effort possible to complain to Sony and make your case heard - quote the sale of goods and supply of services act etc. Only then go to the SCC.

In fact, you could ring the SCC and see what they have to say about your case, and whether it is worth opening one.

Noopti · 09-04-2009 1:04pm

dak wrote: »

I assume your machine was in warranty--they can probabley tell from the serial number. Sony customer service told me policy was an industry std 12 month guarantee then pay up your 160 for an exchange console. (no exceptions). Offered a free game to console me! pathetic. They said that because the ps3 was so technical there were bound to be faults!

Its says alot about Sony if this is how they treat customers. If its a common fault it is probabley due to sony geting sub standard lasers from their suppliers! That is a Sony manufacturing problem which should have been addressed by a recall. It is not the end user who should have to pay the bill for a defective part.

Whoah, sorry for late response just seeing this now.

Well, my PS3 was about 4 months out of warranty, and I wasn't fobbed off or given excuses. The guy on the phone just took the serial, asked me about the problem, asked me did I drop it or move it around a lot and then just gave me a courier ref and they collected the console 2 days later. I got the replacement another 2 days after that.

09-04-2009 2:04pm

ongarite wrote: »

I'm very very suprised that Smyths actually did this. Seeing as the PS3 is over 1 year old, they are under no obligation at all to take back the PS3 and supply a replacement model.

My brother brought his broken PS3 back to smyths without a receipt and they replaced it for him, although Sony gave him a reference number to quote to them.

Still good service though.

liverpo · 10-04-2009 3:14pm

Smyths are very good like that, I've brought back a couple of controllers and they've given me new ones, all the better that the new ones were dualshock3!

joebre · 11-04-2009 2:43pm

Friend had a PS3 with a game stuck in tray. They gave it to somebody who got disk back but now won't play anything.
It's out of warranty.
They spoke to Xtravision who said they would make a call after Easter. Something mentioned about €160. Is this the exchange that people are referring to ?
What are the options. I see the link for Console Repairs in Bray, Is this a better option ?

knuth · 11-04-2009 11:54pm

OK, myself and two other people have all witnessed the fix from Sony. I really hope people are not being taken advantage of by these 'console repair' guys....

dak · 14-04-2009 1:40pm

Shop washing their hands of any claim. They say they offer a one years warranty and I should go after manufacturer. I think they need ro read up on the sale of goods and services act!

I'm going to claim of the retailer through the small claims court!

Elessar · 14-04-2009 2:51pm

Good man. Please, update us on what happens. It will be a valuable reference for anyone else with similar problems!

dak · 16-04-2009 9:55am

Just dug out my receipt and found I bought the PS3 on 31st Jan 08 which is even worse! I thought we had it for nearly 2 years. Going to claim for a replacement now , not a repair !

Have submitted an online small claim. Dead easy and costs €15! Will post outcome which I guess will be a month or 2 !

Rb · 18-04-2009 3:34am

This happened me the other day also, strangely enough. Was playing COD4, it froze up and now won't read any disc put into it.

Got it in Game in Dundrum, so am going to give them a call tomorrow. May still have the receipt but I know they've our details on file, it was only bought a year and a half ago so I'm hoping they just replace it outright without it having to go through the SCC.

Sony support is a load of bollocks and makes Microsoft look like knights in shining armour in comparison.

noodler · 18-04-2009 1:18pm

Since its a half year out of warranty I think you would be lucky to get a refurb from Sony, nevermind a replacement from Game.

Let us know though.

Rb · 19-04-2009 1:48am

noodler wrote: »

Since its a half year out of warranty I think you would be lucky to get a refurb from Sony, nevermind a replacement from Game.

Let us know though.

As I pasted into another thread

Under the EU Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC), which was passed into law in January 2003 (S.I. 11 of 2003) in Ireland, all consumers purchasing goods have a right to a minimum guarantee of two years on products. The seller is liable to the consumer for any lack of conformity which exists when the goods are delivered to the consumer and which becomes apparent within the period of 2 years. The consumer is entitled to ask that the goods be repaired or replaced free of charge. These rights are known as your statutory rights.

from CitizensInformation.ie

So I'm not going to fret about their little "manufacturers warranty" just yet

jaffa20 · 19-04-2009 1:54am

My advice

By an Xbox360

Sorry had to say it

Rb · 19-04-2009 3:31am

jaffa20 wrote: »

My advice

By an Xbox360

Sorry had to say it

noodler · 19-04-2009 1:19pm

Rb wrote: »

As I pasted into another thread

from CitizensInformation.ie

So I'm not going to fret about their little "manufacturers warranty" just yet

There seems to be some doubt over that EU directive in Ireland according to some here.

Anyway, as I said, let us know.

finno · 19-04-2009 1:20pm

Hi

My PS3 is playing up at the moment when i am watching a dvd it freezes from a second and comes back but it jumps a couple of minutes in the film. Is this a sign that my blue ray laser is on its way out??

thanks

Rb · 11-05-2009 12:02pm

noodler wrote: »

There seems to be some doubt over that EU directive in Ireland according to some here.

Anyway, as I said, let us know.

Well, I'm going to trust CI over the word of someone on Boards any day tbh. You wouldn't believe the amount of people who think they know it all around here

Just to update, I contacted Sony about my broken PS3, or I should say my wonderful girlfriend did because she knew I'd just end up threatening them a load if I did it myself

Game wanted nothing to do with it, they said it was out of warranty and to contact Sony. We got on to Sony, who said despite it being "out of warranty" they'd do us a favour and fix it providing we had the receipt, but that the replacement would have no warranty (lols). It has been sent off today so we will see what happens, we're getting a refurbed one from them as a replacement.

It comes as no surprise that Game were an unhelpful bunch of pricks, as they always seem to be, and I would have liked to see them brought to the SCC over it, but it's sorted now. However, I will do my best to never buy anything in their stores again.

whiterebel · 11-05-2009 12:24pm

Rb wrote: »

Well, I'm going to trust CI over the word of someone on Boards any day tbh. You wouldn't believe the amount of people who think they know it all around here

If you read SI 11 of 2003, it doesn't say 2 years anywhere. Very surprised at CI putting it on their website. Our Sale of Goods Act affords much longer protection, thats why "Certain aspects" of the EU directive were implemented, but not the 2 years warranty.

guinnessdrinker · 13-05-2009 1:43am

Rb wrote: »

Just to update, I contacted Sony about my broken PS3, or I should say my wonderful girlfriend did because she knew I'd just end up threatening them a load if I did it myself

Game wanted nothing to do with it, they said it was out of warranty and to contact Sony. We got on to Sony, who said despite it being "out of warranty" they'd do us a favour and fix it providing we had the receipt, but that the replacement would have no warranty (lols). It has been sent off today so we will see what happens, we're getting a refurbed one from them as a replacement.

RB was it a 60gb PS3 out of interest? Mine broke recently and it was a year and a half old and Sony refused to repair it unless I paid €160 which I told them was unreasonable, especially as the one they send back only has a three month warranty.

dak · 15-05-2009 11:48am

Rb wrote: »

Well, I'm going to trust CI over the word of someone on Boards any day tbh. You wouldn't believe the amount of people who think they know it all around here

Just to update, I contacted Sony about my broken PS3, or I should say my wonderful girlfriend did because she knew I'd just end up threatening them a load if I did it myself

Game wanted nothing to do with it, they said it was out of warranty and to contact Sony. We got on to Sony, who said despite it being "out of warranty" they'd do us a favour and fix it providing we had the receipt, but that the replacement would have no warranty (lols). It has been sent off today so we will see what happens, we're getting a refurbed one from them as a replacement.

It comes as no surprise that Game were an unhelpful bunch of pricks, as they always seem to be, and I would have liked to see them brought to the SCC over it, but it's sorted now. However, I will do my best to never buy anything in their stores again.

Mine packed in a few weeks out of warranty. I bought from Golden Discs who owe a fortune to Sony ( Golden Discs under examinership ) .I also got a will do you a favour if you have the receipt from Sony . I did go SCC avenue as well but pleased to say I cancelled that today as a refurb ( with no warranty ) arrived today! Sent me a 80GB model to replace 40GB model so son will be happy anyway.....unless of course it breaks down in a years time !

revileandy · 10-06-2009 8:39am

Mine died last night, I have a 60gb version, have it since launch date so it's definitely out of warranty.

One minute it's working fine - the next it won't play anything! We don't even use it that much, mainly just for watching movies.

I'm certain they'll want the €160 to repair it but I might try the small claims court instead because I think for €599 a product should be reasonably durable (ie last longer than two years of moderate use) & the problems with faulty blu ray drives are well documented across the internet. Surely sony were aware of these problems but had no intention of issuing a recall or extending the warranty.

whiterebel · 10-06-2009 9:13am

revileandy wrote: »

Mine died last night, I have a 60gb version, have it since launch date so it's definitely out of warranty.

One minute it's working fine - the next it won't play anything! We don't even use it that much, mainly just for watching movies.

I'm certain they'll want the €160 to repair it but I might try the small claims court instead because I think for €599 a product should be reasonably durable (ie last longer than two years of moderate use) & the problems with faulty blu ray drives are well documented across the internet. Surely sony were aware of these problems but had no intention of issuing a recall or extending the warranty.

If there is a problem, and personally I think there is, Sony have limited the damage by quietly fixing the early ones out of warranty. Its a pity nothing will change until the US gets a class action going. Best we can do here is small claims court. Let us know how you get on, I'm sure there will be great interest.

ColonelCarnage · 12-06-2009 4:15am

I had the same problem where it wouldnt read discs and while most of the time it is a blu-ray laser problem sometimes you can get the same symptoms with a different cause. My console stopped reading discs after the update that updates the Blu-ray profile to V1.1 I think the update corrupted the drivers that tell the system how to play discs.

Anyways It was a 60Gb PS3 still in warranty at the time and Sony offered me a refurb 60GB console but instead I decided to stroll into HMV on christmas eve and queue for 2 hours to get a brand new 40GB console for free because no shops stocked 60Gb consoles anymore. Still not sure if I made the right choice as HDD size didnt bother me but I lost 2 usb ports and the card reader.

Anyway the PS3 and Wii only have less than 2% failure rate which is quite good as the european electronic standards for product failure is anywhere within 3% so a for a complicated peice like a gmaes console that is quite good.

whiterebel · 12-06-2009 8:48am

ColonelCarnage wrote: »

Anyway the PS3 and Wii only have less than 2% failure rate which is quite good as the european electronic standards for product failure is anywhere within 3% so a for a complicated peice like a gmaes console that is quite good.

Where did you get those figures?

Indie18 · 12-06-2009 11:36am

I got the same problem as the op last night, how long does the warranty last for the ps3.

whiterebel · 12-06-2009 4:04pm

Indie18 wrote: »

I got the same problem as the op last night, how long does the warranty last for the ps3.

Sony and the seller will tell you 12 months. Sale of Goods and Services Act would seem to suggest longer.

dak · 22-06-2009 12:50pm

Sony replaced mine even though 8 weeks out of warranty! But only after I kept E-mailing them !

Stevo93 · 23-06-2009 4:12pm

I had the yellow light problem..

i contacted HMV who told me they have nothing to do with it after 12 months and passed my onto sony who told me its out of warranty and pay them 160 euro to get a replacement with 3 months warranty..

i didnt agree to this and told both HMV and Sony about my consumer rights.Sony told me those rights- sale of goods and supply of services act- only applys to the retailer.

i bought my ps3 on launch day - 23 march 2007.

so after many calls and emails i finally starting looking to get it repaired elsewhere. My friend told me about a place in Talbot street called Games Exchange. i rang them up last friday brought my playstation in to them on saturday. I had to put a 25 euro deposit they also told me that it could cost either 60 euro or 120 euro depending on what is wrong with it.
I should be able to collect it next monday.

Finally i have to say im dissappointed with both HMV and Sony with their polices and a staff member in HMV.
They manager in HMV came to the point where he told me actually forget about the consumer law!! He also told disputed how much I actually paid.I told him i paid 630 euro when he told me they have never sold a ps3 for that price even though i had my receipt in my hand and was reading it out to him

Frank3142 · 23-06-2009 6:22pm

same happened mine. i rang up sony last night and told me about replacing it for 160 euro. i asked him to try and trace the warranty via serial no. or something but he didnt even attempt to.

knuth · 23-06-2009 9:23pm

Without being rude, you're an idiot for not following this up further with the Consumer Affairs.

This is why they get away with it in the first place.

As I previously posted out, my friend had his PS3 fixed / replaced for free even though his was a launch console.

knuth · 23-06-2009 9:24pm

AND HE HAD NO RECEIPT !

noodler · 23-06-2009 10:01pm

lordlame wrote: »

Without being rude, you're an idiot for not following this up further with the Consumer Affairs.

This is why they get away with it in the first place.

As I previously posted out, my friend had his PS3 fixed / replaced for free even though his was a launch console.

What the hell are you talking about?

Its over two years old? What law, now seriously what law exactly unequivocally states he should get another one free?

Christ, your friend this, your friend that, your friend had no right to anything without a receipt. He should consider himself lucky, doesn't make the OP an 'idiot' or anything like it.

knuth · 24-06-2009 12:37am

noodler wrote: »

What the hell are you talking about?

Returning a broken PS3.

noodler wrote:

Its over two years old?

Yeah. The OP said he bought it in March 2007.

noodler wrote:

What law, now seriously what law exactly unequivocally states he should get another one free?

It should be repaired for free, not necessarlily given a new one.

noodler wrote:

Christ, your friend this, your friend that, your friend had no right to anything without a receipt. He should consider himself lucky, doesn't make the OP an 'idiot' or anything like it.

Noodler: I have added to this thread by stating that my friend was successful in getting his LAUNCH PS3 repaired FOR FREE by SMYTHS WITHOUT a receipt.

If you read back, you will see that RB was also successful in tackling Sony and WAS NOT OUT OF POCKET for his course of action.

ColonelCarnage · 28-06-2009 2:32pm

Stevo93 wrote: »

Finally i have to say im dissappointed with both HMV and Sony with their polices and a staff member in HMV.
They manager in HMV came to the point where he told me actually forget about the consumer law!! He also told disputed how much I actually paid.I told him i paid 630 euro when he told me they have never sold a ps3 for that price even though i had my receipt in my hand and was reading it out to him

I bought a 630 euro ps3 bundle from hmv!

I had a sceond controller, ridge racer and resistance

SO yeah they are wrong

PS3 - Won't Read Disc

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