Samsung smart tv Netflix app?

podge84 · 19-01-2012 7:42pm

My netflix app is still not working. It gets stuck at the "retreiving titles" part. Acetrax works fine. I cant delete and reinstall the app as its under the recommended section of the smart hub.

Rang samsung today to which I was told, "they dont know why" "they'll provide an update eventually, its a new app so they dont know why".

Anyone else having any problems with it?

Doylers · 19-01-2012 7:52pm

Cant get the netflix app here

Im on the 40c70000. Went through all the apps and couldn't see it. Im on the latest fw aswell 003011.

murphm54 · 21-01-2012 7:23pm

podge84 wrote: »

My netflix app is still not working. It gets stuck at the "retreiving titles" part. Acetrax works fine. I cant delete and reinstall the app as its under the recommended section of the smart hub.

Rang samsung today to which I was told, "they dont know why" "they'll provide an update eventually, its a new app so they dont know why".

Anyone else having any problems with it?

im having the exact same problem, reset the tv and installed everything again and it didnt work! dont know what to do now!

podge84 · 22-01-2012 4:17pm

Thank god murphm54 was starting to think it was only me, did you try ring samsung? I guess there's not much point because they dont know why its happening. So frustrating its definatley only netflix too as acetrax works fine for me.

I wonder is there any point in contacting netflix? Or maybe if you contact samsung they mite sort it out quicker if theres a few people complaining.

john.martin · 23-01-2012 12:11pm

Reginaldo wrote: »

hi john. join the club!!!

on another matter, can you watch movies thru acetrax on ur 6530? mine wont work. cheers.

Hi Reginaldo, Acetrax menu and trailers work fine for me on my d6530 - i havent tried to pay for a movie as of yet but it all works up to that stage...

Needatv · 25-01-2012 9:49pm

Hi just thought I'd let you know that Samsung have told me Netflix will not be made available for the current 6 series!! I was quite dismayed when I couldn't get new tv bought last Sunday to work Netflix and on reading your thread very angry upon forking out that money on an obsolete tv. I mean it doesn't bode well for future if ignoring series 6 now. Anyway after much pressure on shop and Samsung finally got answer today. Only good news is that Samsung advised bring back to shop if unhappy and you'll get money. Shop also confirmed . I will wait to see if true. Shop had told me, as I had asked , would it support Netflix and they said yes
What Samsung told me was that the new (?) 6 series soon to be released (don't know how long soon is) will be capable of supporting it ? No idea why a current 6 with software upgrade couldn't do the same. Anyway just thought let you know my situation
Bringing back tv but not sure what one to get, if any ,as ain't paying 7000 prices .

scobay · 27-01-2012 12:52pm

Feck it buy a Rouk 2 xs media player and setup a vpn and get the US netflix as well as HBO and other stuff.

I like this tv too much to bring it back just because of netflix

Taxedalot · 27-01-2012 3:25pm

Does anyone know how to get the netflix app for the LG samrt tv upgrader (the deives supports it), but I don't know how to find/install it?

Nervosa · 30-01-2012 11:56am

Needatv wrote: »

Hi just thought I'd let you know that Samsung have told me Netflix will not be made available for the current 6 series!! I was quite dismayed when I couldn't get new tv bought last Sunday to work Netflix and on reading your thread very angry upon forking out that money on an obsolete tv. I mean it doesn't bode well for future if ignoring series 6 now. Anyway after much pressure on shop and Samsung finally got answer today. Only good news is that Samsung advised bring back to shop if unhappy and you'll get money. Shop also confirmed . I will wait to see if true. Shop had told me, as I had asked , would it support Netflix and they said yes
What Samsung told me was that the new (?) 6 series soon to be released (don't know how long soon is) will be capable of supporting it ? No idea why a current 6 with software upgrade couldn't do the same. Anyway just thought let you know my situation
Bringing back tv but not sure what one to get, if any ,as ain't paying 7000 prices .

Got an email from Samsung this morning;

Dear Nervosa,

Thank you for contacting Samsung and I have pleasure in providing the following assistance.

You are not able to receive Netflix on your TV, or any of the UK D6XXX series TVs.

At present it is available on the D7000 and D8000 only and there are no plans to change this.

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards

Anthony
Online Support Team
SAMSUNG Customer Support Centre

Grrr.

Yawlboy · 11-02-2012 5:09pm

Originally Posted by podge84
"My netflix app is still not working. It gets stuck at the "retreiving titles" part. Acetrax works fine. I cant delete and reinstall the app as its under the recommended section of the smart hub.

Rang samsung today to which I was told, "they dont know why" "they'll provide an update eventually, its a new app so they dont know why".

Anyone else having any problems with it?"

I'm having this exact problem today on my EU46D7000 - any ideas?

Dantonio · 28-02-2012 5:32pm

I bought the samsung ue55d8000 today

and netflicxs is installed but says it needs to be updated. The update fails every time even though I am connected to the internet via the TVs wifi. So no Netflixs here either.

grd09 · 29-02-2012 12:58pm

Dantonio wrote: »

I bought the samsung ue55d8000 today and netflicxs is installed but says it needs to be updated. The update fails every time even though I am connected to the internet via the TVs wifi. So no Netflixs here either.

You probably need to update the TV's firmware first before running the NetFlix update, just check the samsung website for the latest updates, if one is available then download to usb key and connect to the tv.

Then on the tv run the check for updates which will commence the update.

OYAD666 · 09-03-2012 11:48am

Has anybody problems getting acetrax playing on samsung smart 7000 series. i've upgraded to the latest 1020.2 now all i get is a blank screen like as if i'm waiting for the film to start left it on for 15 mins but nothing....any suggestions!!

Chimo29 · 10-04-2012 2:18pm

can anyone please tell me why netflix cant be got on any Samsung smart DVD player yet? I just don't understand why these high end devices dont have something similar to Android built into them or something as good.
Its obviously the ideal thing to allow netflix in and in sop many other devices in the states you can get it.
So any news as to why or if its coming etc? its so frustrating after spending so much money on a high end 3d tv and 3d bluray player but i still cant get it. I didn't even think id haver to question it when buying them

mneylon · 23-04-2012 8:55pm

I've got the UE46C7000 and Acetrax doesn't work properly. I was able to signup, but haven't been able to actually use it to watch anything

As for Netflix - no sign of the app at all and as far as I can tell I'm on the latest version of the firmware etc., (at least the update isn't throwing any errors, so I assume it's up to date)

Dazzling D · 27-04-2012 12:13am

Netflix is only on the Samsung D8000, D7000 and newer sets and blu-ray players I believe. Netflix can't be backported.

Acetrax is a disaster. Lots of movies listed and you click to watch but then it says it's unavailable. Bit of a con.

jamescc · 15-06-2012 8:29pm

has there been any update on the netflix app.
i have the samsung ue40d6530 says on the label on the back of the tv but when i go to
menu>support>contact samsung
it gives model code ue40d6500 which one do you go by. and does anyone else have this setup

jamescc · 19-06-2012 11:17pm

two new apps on the eu40d3650 3D smart tv, not much use do. still no netflix

Dazzling D · 23-06-2012 10:23pm

Last year's models won't ever get Netflix apart from D8000 and D7000

jamescc · 02-07-2012 4:39pm

Dazzling D wrote: »

Last year's models won't ever get Netflix apart from D8000 and D7000

Where did you hear this give a link
It is a joke as this was one of the reasons for buying this tv

Dazzling D · 08-07-2012 11:37pm

jamescc wrote: »

Where did you hear this give a link
It is a joke as this was one of the reasons for buying this tv

The older TVs won't have it as they are not capable of it - just like other people are complaining about other brands in other threads. This is a Netflix thing and not the manufacturer's fault. I'd be extremely surprised if there was ever any official mention of Netflix coming to this set either before or after you purchased it.

jamescc · 13-07-2012 6:28pm

i got in touch with samsung the other day. i have a samsung eu40d3650.
here is there response regarding netflix app:

DearJames,

Thank you for contacting Samsung and I have pleasure in providing the followingassistance.

I am sorry this information is not more available to you. I understand that thissituation must be frustrating.

I am afraid that Netflix has only released an app that the D7000 and D8000televisions are capable of supporting.

At some point Netflix may release an app that lower specification Samsungtelevisions and players are capable of supporting, but I am afraid that we haveno information on this at present.

I am sorry I couldn't be of more help.

If you require any further assistance, please contact Samsung again and we willbe more than happy to help.

Kind regards,

Linda
Online Support Team
SAMSUNG Customer Support Centre

skinny90 · 14-07-2012 1:14am

jamescc wrote: »

i got in touch with samsung the other day. i have a samsung eu40d3650.
here is there response regarding netflix app:

DearJames,

Thank you for contacting Samsung and I have pleasure in providing the followingassistance.

I am sorry this information is not more available to you. I understand that thissituation must be frustrating.

I am afraid that Netflix has only released an app that the D7000 and D8000televisions are capable of supporting.

At some point Netflix may release an app that lower specification Samsungtelevisions and players are capable of supporting, but I am afraid that we haveno information on this at present.

I am sorry I couldn't be of more help.

If you require any further assistance, please contact Samsung again and we willbe more than happy to help.

Kind regards,

Linda
Online Support Team
SAMSUNG Customer Support Centre

Where did you buy the tv...did the salesperson say it would have netflix

dharn · 14-07-2012 11:01am

i remember reading in some of the what tv /home cinema magazines last year that anything less than 7000 series samsung would not support netflix, so it was well known, i even posted that info somewhere on boards

LillySV · 15-07-2012 1:19pm

samsung tvs are pure utter crap!ive the 7 series too and very little works right on it!! i posted this on anothr thread...peoples...dont buy samsung tvs as they are cheaply made!!:mad:

jamescc · 15-07-2012 2:25pm

skinny90 wrote: »

jamescc wrote: »

i got in touch with samsung the other day. i have a samsung eu40d3650.
here is there response regarding netflix app:

DearJames,

Thank you for contacting Samsung and I have pleasure in providing the followingassistance.

I am sorry this information is not more available to you. I understand that thissituation must be frustrating.

I am afraid that Netflix has only released an app that the D7000 and D8000televisions are capable of supporting.

At some point Netflix may release an app that lower specification Samsungtelevisions and players are capable of supporting, but I am afraid that we haveno information on this at present.

I am sorry I couldn't be of more help.

If you require any further assistance, please contact Samsung again and we willbe more than happy to help.

Kind regards,

Linda
Online Support Team
SAMSUNG Customer Support Centre

Where did you buy the tv...did the salesperson say it would have netflix

I got it out of curries and I can't remember if the sales guy said that it could get Netflix

kelly1 · 31-08-2012 9:01pm

Hello folks, I was getting the error message below on my new Samsung TV.

"we`re unable to connect you to netflix. please try again or visit www.netflix.com/tvhelp."

I noticed that the "Netflix ESN" was showing as "Not support" when you go into
Tools -> Setting -> About Smart Hub.

I tried updating the firmware to version 1025 (which appeared on the Netflix site yesteday) but it made no difference at the time.

Today I tried it again and it's working! I also noticed the Netflix ESN now has a number.

Hope that helps someone.

Dazzling D · 01-09-2012 2:36am

LillySV wrote: »

samsung tvs are pure utter crap!ive the 7 series too and very little works right on it!! i posted this on anothr thread...peoples...dont buy samsung tvs as they are cheaply made!!:mad:

Amen

Belfunk · 06-09-2012 9:06am

LillySV wrote: »

samsung tvs are pure utter crap!ive the 7 series too and very little works right on it!! i posted this on anothr thread...peoples...dont buy samsung tvs as they are cheaply made!!:mad:

I have the 7 series and i can't really said i've ever head a problem with it. I use RTE Player and Netflix (both US & IE) nightly.Stream from my home server and the odd time play video files from USB.

I think the tv is fantastic it plays every file format i throw at it

Yawlboy · 12-09-2012 10:10am

I finally got Netflix working on my UE46D7000 - I had to do two things:

1. Set the time manually on the TV, I had originally selected Auto but the time wasn't set.

2. Set DNS to 8.8.8.8 (Google's DNS Server)

Did both of these and everything works perfectly.

ko28 · 17-09-2012 5:42pm

Sorry to revive this thread but I'm also having issues with Netflix on my Samsung PN58C7000.When I go to my app and highlight the Netflix app nothing happen when I press to access the app,in other words it doesn't respond just stay highlighted.I have reset the tv to the out of the box state and did the updates but nothing.I will appreciate any help,thanks again!

WeleaseWoderick · 21-09-2012 12:05pm

kelly1 wrote: »

Hello folks, I was getting the error message below on my new Samsung TV.

"we`re unable to connect you to netflix. please try again or visit www.netflix.com/tvhelp."

I noticed that the "Netflix ESN" was showing as "Not support" when you go into
Tools -> Setting -> About Smart Hub.

I tried updating the firmware to version 1025 (which appeared on the Netflix site yesteday) but it made no difference at the time.

Today I tried it again and it's working! I also noticed the Netflix ESN now has a number.

Hope that helps someone.

Thanks for that! I updated the firmware yesterday to the latest version on my 40ES5500 and now have Netflix working.

kelly1 · 21-09-2012 12:06pm

WeleaseWoderick wrote: »

Thanks for that! I updated the firmware yesterday to the latest version on my 40ES5500 and now have Netflix working.

Good stuff!

What error were you getting beforehand?

WeleaseWoderick · 21-09-2012 12:57pm

kelly1 wrote: »

Good stuff! What error were you getting beforehand?

The same one as you. "we`re unable to connect you to netflix. please try again or visit www.netflix.com/tvhelp."

Didn't bother me too much as I have Netflix on my PS3 but handier to be able to just click the Smart Hub button for it now instead!

Dazzling D · 28-09-2012 6:19pm

Have had to help my mate with his Samsung set and it was a DNS settings problem. I've never seen this with any other brand.

conmac · 10-11-2012 10:25pm

Hi all,

Apologies for opening this thread again but does anyone on here have a copy of the version 1025 firmware. My parents bought a Samsung es5500 today pretty much solely for Netflix and they are very disappointed to hear it is not compatible. If someone had it, maybe they could put in dropbox or zip mail it.

I would be very grateful if someone could help with this.
Thanks

dharn · 11-11-2012 1:39pm

i could be wrong here but i thought any thing below a 7000 series samsung would not do netflix

conmac · 11-11-2012 7:45pm

dharn wrote: »

i could be wrong here but i thought any thing below a 7000 series samsung would not do netflix

Cheers for the response but I called back to my parents today to hear my father had deleted the netflix app. I didn't think this was possible but upon re-installing it, Netflix works perfectly. Parents are delighted with and no need for a firmware downgrade.

Thanks for the response.

kelly1 · 13-11-2012 9:13pm

dharn wrote: »

i could be wrong here but i thought any thing below a 7000 series samsung would not do netflix

No, it's working fine on my UE37ES5500 after a f/w upgrade.

bikelady353 · 27-01-2013 12:39pm

Spent hours this week getting Netflix app working on Samsung D7000 series. When click on app, it tells you you must upgrade firmware; when try to upgrade firmware "by online" it tells you there is no new upgrade available. Our problem was that the firmware was so old it was not able to update "by online". The firmware had "018" in the description, and it needs to be at least "021". We are now at "025". You have to update from a USB stick. Go to samsung.com/ie and enter TV model number, make your way to "support", then "need more downloadable files" then to "firmware". Download the file (need a PC, not a Mac as is .exe!). Unpack the file to a USB, insert in TV, then under Menu, choose the last option (can't remember what it is) and Update software, choose "by USB" and everything should work... 10 minutes later have functioning Netflix

! IMPORTANT: make sure you are OUTSIDE SmartHub when you try to upgrade.

Zak Flaps · 03-02-2013 4:49am

bikelady353 wrote: »

Spent hours this week getting Netflix app working on Samsung D7000 series. When click on app, it tells you you must upgrade firmware; when try to upgrade firmware "by online" it tells you there is no new upgrade available. Our problem was that the firmware was so old it was not able to update "by online". The firmware had "018" in the description, and it needs to be at least "021". We are now at "025". You have to update from a USB stick. Go to samsung.com/ie and enter TV model number, make your way to "support", then "need more downloadable files" then to "firmware". Download the file (need a PC, not a Mac as is .exe!). Unpack the file to a USB, insert in TV, then under Menu, choose the last option (can't remember what it is) and Update software, choose "by USB" and everything should work... 10 minutes later have functioning Netflix ! IMPORTANT: make sure you are OUTSIDE SmartHub when you try to upgrade.

Cheers for this. It worked perfectly for me. I'd been stuck without Netflix for months. Nice one.

morgana · 26-05-2014 12:26pm

Yawlboy wrote: »

I finally got Netflix working on my UE46D7000 - I had to do two things:

1. Set the time manually on the TV, I had originally selected Auto but the time wasn't set.

2. Set DNS to 8.8.8.8 (Google's DNS Server)

Did both of these and everything works perfectly.

We have a UE32F4500 and after 4 months of working perfectly, Netflix suddenly kicked up a stink either not connecting at all or loading ok but refusing to play any title (or sometimes play it but the next time it was back to the above).
After trying a ****load of things including smart hub reset and factory reset and firmware update, i found this.
Changing the time worked once but changing to the open source DNS server seems to have done it (for now, lol).
Should have stuck with boards.ie for quality advice :P

doubie · 03-01-2015 9:11pm

I got mine up and running. There was a second update for the app. Once updated it runs perfectly!!

Only just upgraded the broadband - could that be the problem?

doubie · 04-01-2015 3:54pm

Is there REALLY that massive a difference between the 6530 and the 7000?

Samsung smart tv Netflix app?

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