eVision (IPTV service from Eircom) [Merged]

mada999 · 02-09-2014 6:59pm

jca wrote: »

The installer will use home plugs if he can't connect directly to the modem.

didnt use homeplugs for me, i got him to run ethernet through a room....was really handy...

savic04 · 02-09-2014 7:03pm

Dont want to be running cables through walls

I didnt wnat eVision, but they said it was same price so I said be handy for kitchen, but now i find out needs to be run
via modem, which is in diff room.

cost me 60/70 for home plugs id imagine ?

Furp · 02-09-2014 7:31pm

savic04 wrote: »

Dont want to be running cables through walls

I didnt wnat eVision, but they said it was same price so I said be handy for kitchen, but now i find out needs to be run
via modem, which is in diff room.

cost me 60/70 for home plugs id imagine ?

I use these ones €32 in pc world, very happy with them, that I bought more to extend my wired network to a wifi dead spot in my house.

Mantis Toboggan · 02-09-2014 7:33pm

savic04 wrote: »

Dont want to be running cables through walls

I didnt wnat eVision, but they said it was same price so I said be handy for kitchen, but now i find out needs to be run
via modem, which is in diff room.

cost me 60/70 for home plugs id imagine ?

They will provide the homeplugs free of charge.

jca · 02-09-2014 8:25pm

savic04 wrote: »

Dont want to be running cables through walls

I didnt wnat eVision, but they said it was same price so I said be handy for kitchen, but now i find out needs to be run
via modem, which is in diff room.

cost me 60/70 for home plugs id imagine ?

The home plugs are provided by Eircom, they have to be returned with the equipment if you cancel the service. They actually have Eircom branding on them.

AlanS181824 · 02-09-2014 8:30pm

jca wrote: »

The home plugs are provided by Eircom, they have to be returned with the equipment if you cancel the service. They actually have Eircom branding on them.

That sounds interesting!

Any chance you (or anyone with eVision) could take a pic of the set up?

Like the HomePlugs and the box itself maybe?

Very hard to find pics online of it actually in action.

jca · 02-09-2014 8:37pm

AlanS181824 wrote: »

That sounds interesting!

Any chance you (or anyone with eVision) could take a pic of the set up?

Like the HomePlugs and the box itself maybe?

Very hard to find pics online of it actually in action.

I don't have it anymore unfortunately I should have taken a few pics of it in action. It is a great service certainly far superior to the dreadful UPC on offer in town here. The installer warned me that there might be recording issues because it was connected via the home plugs but every recording I scheduled worked perfectly.

AlanS181824 · 02-09-2014 8:39pm

jca wrote: »

I don't have it anymore unfortunately I should have taken a few pics of it in action. It is a great service certainly far superior to the dreadful UPC on offer in town here. The installer warned me that there might be recording issues because it was connected via the home plugs but every recording I scheduled worked perfectly.

Aww that's a shame!

Seems to be hit and miss with people, some saying it's great and other's not so much.

kooga · 02-09-2014 8:40pm

pics here

AlanS181824 · 02-09-2014 10:35pm

kooga wrote: »

pics here

Thank you!

Very interesting design on that box, shame they didn't take a leaf from Sky's book!

I'd imagine it to be a fingerprint magnet!

RTT · 02-09-2014 11:25pm

Anyones Evision down this evening? Only got it installed yesterday and it was working fine. Then this evening when I turned it on I cant view live tv. I can view the program guide but no live tv comes on, just a black screen. Think I may have to cancel during my cooling of period and go for Saorview and Freesat instead if this continues.

castle2012 · 02-09-2014 11:35pm

RTT wrote: »

Anyones Evision down this evening? Only got it installed yesterday and it was working fine. Then this evening when I turned it on I cant view live tv. I can view the program guide but no live tv comes on, just a black screen. Think I may have to cancel during my cooling of period and go for Saorview and Freesat instead if this continues.

Working perfectly for me this evening. You may just need to reset box it happened me before

RTT · 02-09-2014 11:46pm

castle2012 wrote: »

Working perfectly for me this evening. You may just need to reset box it happened me before

Reset the box as in plug it out and in again? I've done that 4 times so far and no joy.

redser7 · 03-09-2014 12:12am

You can put it into deep sleep but I can't remember how

it can sort out issues.
Sure give tech support a ring in the morning. There can be teething problems but once up and running its fine, for most.

Kensington · 03-09-2014 2:07am

RTT wrote: »

Anyones Evision down this evening? Only got it installed yesterday and it was working fine. Then this evening when I turned it on I cant view live tv. I can view the program guide but no live tv comes on, just a black screen. Think I may have to cancel during my cooling of period and go for Saorview and Freesat instead if this continues.

Do you get an error message or anything other than just a completely black screen?

RTT · 03-09-2014 7:00am

Kensington wrote: »

Do you get an error message or anything other than just a completely black screen?

No error message. Although it does show what program should be playing in the bottom left hand corner.

Mantis Toboggan · 03-09-2014 8:31am

Hold the on/off switch down for 10 seconds.

RTT · 03-09-2014 8:40am

Found the problem. Got a static IP address applied yesterday. Apparently you can't have both evision and a static IP address so will be canceling today. Rang tech support and he turned off the static ip and it worked. When applied again, the picture was lost.

kooga · 03-09-2014 9:06am

RTT wrote: »

Found the problem. Got a static IP address applied yesterday. Apparently you can't have both evision and a static IP address so will be canceling today. Rang tech support and he turned off the static ip and it worked. When applied again, the picture was lost.

r u on a free offer with it? if so maybe hang on.

If not as you said cancel and get saorview and freesat as €15 a month basic price for mostly fta channels is not worth it. me i am on a six month trial and i won't be keeping it as i have a FTA set up which is sufficiently adequate.

RTT · 03-09-2014 9:21am

I signed up for efibre, phone broadband and tv for €24 per month for 6 months (€48 without tv) and €63 per month after that. Its an 18 month contract.

kooga · 03-09-2014 9:25am

RTT wrote: »

I signed up for efibre, phone broadband and tv for €24 per month for 6 months (€48 without tv) and €63 per month after that. Its an 18 month contract.

ok. see how the evision goes, but log calls to eircom if it is not working.

the_syco · 05-09-2014 1:01pm

Ended up getting canceling it today. Back to 6.5MBps from 4.7MBps that I had when eVision was enabled. One of the reasons we got it was that the rep said there'd be golf on it. Eh, no. SS1 & SS2 only on the box, you need SS4 for the golf. Also, having to pay extra for the HD freeview channels, and general lack of channels wasn't the best. Not having the radio on it for the time we got it also totally killed it off.

BionicRasher · 05-09-2014 1:21pm

the_syco wrote: »

Ended up getting canceling it today. Back to 6.5MBps from 4.7MBps that I had when eVision was enabled. One of the reasons we got it was that the rep said there'd be golf on it. Eh, no. SS1 & SS2 only on the box, you need SS4 for the golf. Also, having to pay extra for the HD freeview channels, and general lack of channels wasn't the best. Not having the radio on it for the time we got it also totally killed it off.

Sounds like you didnt research it fully before you signed up.

redser7 · 05-09-2014 1:33pm

the_syco wrote: »

Ended up getting canceling it today. Back to 6.5MBps from 4.7MBps that I had when eVision was enabled. One of the reasons we got it was that the rep said there'd be golf on it. Eh, no. SS1 & SS2 only on the box, you need SS4 for the golf. Also, having to pay extra for the HD freeview channels, and general lack of channels wasn't the best. Not having the radio on it for the time we got it also totally killed it off.

We got the HD channels free and there are tons of radio stations.

kooga · 05-09-2014 1:51pm

i got the experience back free. again like most on here on a 6 month free trial

kooga · 05-09-2014 1:59pm

Kev1972 wrote: »

I had the misfortune of getting Eircom installed. (Tv, Phone, Broadband)
Installed on the 30th of July.
Stopped working the next day. Was told it would take 11 days for them to come out and fix it.
Apart from that I didn't like the TV service. It looked good but when you go to use it, it is years behind UPC or Sky. Very in-practical to use. (When it is working)
Phoned on the 5th of August, still within the cooling off period, and cancelled the service.
Phoned again a few days later to check the status of my account - it was still up and running and notes about my cancellation. Eircom said the would have to track down the previous call and listen to it which would take 10 days. That same evening I phoned Eircom 42 times demanding to speak to a supervisor. Non available all evening.
A few day later I received a bill for €89.79 although the original agreement was for €56 per month with on extra installation charges. Once again - back on the phone. After speaking to numerous people I was finally assured that the account was closed and no monies would be debited from my account. Typically later that month the tried to debit my account for €89.79. Insufficient funds meant they didn't get the money but I got fined €10 from my bank for this debit.
Over the years I have dealt with Sky and UPC but in my entire life I have never encountered a company and a customer service division as inept as Eircom.
It's very sad to see such a well know Irish brand going to the doldrums like this.
Besides their atrocious customer service - did they even bother to benchmark their tv system against their competitors?
It still shocks me when I think how low a company like Eircom can fall.
I would love to have an Irish brand on my TV box - I dont think I'll ever see that day, certainly not Eircom. It's one thing to get new customers but no good if you cant keep them.
Never again

welcome to boards, disappointing to hear of your experience

Kensington · 05-09-2014 4:21pm

redser7 wrote: »

We got the HD channels free and there are tons of radio stations.

Everyone gets RTÉ1, RTÉ and TG4 in HD at no additional cost so long as your line can handle it.
I'd hardly call 11 radio stations "tons", in fairness...

kooga · 05-09-2014 4:30pm

Kensington wrote: »

Everyone gets RTÉ1, RTÉ and TG4 in HD at no additional cost so long as your line can handle it.
I'd hardly call 11 radio stations "tons", in fairness...

i never knew about getting rte 1 2 and tg4 in HD.

just rang eircom and they will switch it on.

Just need to reboot box when i get home.

happy days munster v edinburgh in HD this evening

update match picture quality was excellent, pity about the game!

jaypea1 · 06-09-2014 5:08pm

some advice appreciated...
I am thinking of getting evision and efibre. I have read a few posts about the unreliability of the evision box.

When it does freeze and need resetting, do you lose your recordings planner?

Is the "freezing" a once off or does it happen a lot?

Any opinions about evision are most welcomed.

Thanks

kooga · 06-09-2014 7:17pm

I had my box since july and I have had a freeze issue only twice.

you have to go in and redo your tv recording planner, no big deal.

just watched the pro 12 rugby on sky all afternoon sd only and no glitches or issues. v happy

the_syco · 08-09-2014 2:53am

BionicRasher wrote: »

Sounds like you didnt research it fully before you signed up.

More like we believed the reps and advertisements when they said that there'd be golf. Nope.

redser7 wrote: »

We got the HD channels free and there are tons of radio stations.

The radio stations appeared very late. Message came up saying we'd need to pay for the HD channels for the "free"view stations.

Furp · 08-09-2014 8:49am

Anyone else have issues over the weekend with breakup of the video on channels and also had this on a revording of doctor who where the video is distorted for 10-30 seconds, i tried a reboot of the box and no result.

kooga · 11-09-2014 5:24pm

guys just a reminder if anybody took up the free offer of sky sports for the month. The offer came out on the 15th of august by text and you now wish to cancel you need to contact eircom before the month is up otherwise €30. By the time the offer ends i will have had 4 weekends of premiership football and in that time the only game i saw was man city v the pool and thats because it was on a wet monday night!

don't forget there is the setanta sports pack offer. going to hold off on this until the European rugby cup starts on BT sports the weekend of 17/10/14

Setanta Sports & BT Sports
Promotional Offer Standard Monthly Rate
FREE for 2 months ex. vat inc. vat
€13.01 €16.00

Del007 · 12-09-2014 2:09pm

I got the movie channels free for 1 month. I cancelled them within the month but I still have them. I'd imagine they're trying to screw me into paying the full amount. I have the name of the person who I cancelled them with.

Should I just leave it and see if I get charged the full price per month?

kooga · 12-09-2014 3:46pm

Del007 wrote: »

I got the movie channels free for 1 month. I cancelled them within the month but I still have them. I'd imagine they're trying to screw me into paying the full amount. I have the name of the person who I cancelled them with.

Should I just leave it and see if I get charged the full price per month?

have you got a bill since you cancelled?

I availed of the one month free sports, got a bill in the interim and saw I was being charged for sports. rang up and got the money credited to my account.

redser7 · 12-09-2014 3:53pm

Del007 wrote: »

I got the movie channels free for 1 month. I cancelled them within the month but I still have them. I'd imagine they're trying to screw me into paying the full amount. I have the name of the person who I cancelled them with.

Should I just leave it and see if I get charged the full price per month?

If you cancelled the first time then I guess you just don't want it. I'd give them a quick ring to make sure they are not billing you. I think they have too many packages and offers on the go and it must be a nightmare for the reps to keep up. I've heard different things from different reps that contradict each other.

Del007 · 12-09-2014 9:17pm

I was hoping that they would just forget about charging me and let me keep the movies

jd · 16-09-2014 6:26pm

Some new kiddies channels added (Disney I think)

Kensington · 16-09-2014 6:32pm

On demand showing up now as well.

Mantis Toboggan · 16-09-2014 6:52pm

Prices seem decent enough!

There's films there which were in cinema this year for rent, 4 euro, not half bad.

Still no sign of the rte or tv3 player.

redser7 · 16-09-2014 8:09pm

Great! But there appears to be no search function. Surely they can't leave it like that, scrolling randomly for something you like ...

Furp · 16-09-2014 8:10pm

Disney jnr, xd and disney channel now available, kids are happy as they missed this most from sky,

Wife was not happy as box wasn't working all day, but never told me I had to do a powe off, although on demand is not loading for me at the moment.

jaggiebunnet · 16-09-2014 10:15pm

anyone tried on demand ? is it HD ?

jca · 16-09-2014 11:27pm

Furp wrote: »

Disney jnr, xd and disney channel now available, kids are happy as they missed this most from sky,

Wife was not happy as box wasn't working all day, but never told me I had to do a powe off, although on demand is not loading for me at the moment.

Any sign of UTV appearing?

Furp · 17-09-2014 7:42am

jca wrote: »

Any sign of UTV appearing?

I can check later but didn't notice it.

jaggiebunnet · 17-09-2014 2:06pm

jaggiebunnet wrote:

anyone tried on demand ? is it HD ?

spoke to someone and she said it was hd for the movies

ffocused · 17-09-2014 9:58pm

Disney channels are in the Essential bundle too & i think Nickelodeon has been moved from Experience pack to Essential as i remember no kids channels (apart form FTA on Saorview/Freesat ones) were in the basic bundle when i joined. the updated channel list is now on Eircoms website.

channelsurfer2 · 18-09-2014 9:18am

ffocused wrote: »

Disney channels are in the Essential bundle too & i think Nickelodeon has been moved from Experience pack to Essential as i remember no kids channels (apart form FTA on Saorview/Freesat ones) were in the basic bundle when i joined. the updated channel list is now on Eircoms website.

its not bad now but stiill missing UTV and the sky channels.

An Ciarraioch · 18-09-2014 1:38pm

channelsurfer2 wrote: »

its not bad now but stiill missing UTV and the sky channels.

UTV will be added New Year's Day, when the Dublin channel launches.

channelsurfer2 · 18-09-2014 1:46pm

An Ciarraioch wrote: »

UTV will be added New Year's Day, when the Dublin channel launches.

ah yes i know that UTVIreland will be available on the 1st Jan, but i mean the actual UTV that is available on UPC and free to air satellite.

eVision (IPTV service from Eircom) [Merged]

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