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Virgin Media: EPC2425/3925 Modem/Router and Speed Issues - POST HERE ONLY

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Comments

  • #752
    mcgovern
    Registered Users, Registered Users 2 Posts: 4,267 ✭✭✭mcgovern


    Deleted User wrote: »
    Connection seems unusually wonky tonight. 30mbps in Clonsilla, Dublin 15:

    1804929110.png

    1804931418.png
    Pinging www-cctld.l.google.com [209.85.143.94] with 32 bytes of data:
Reply from 209.85.143.94: bytes=32 time=21ms TTL=56
Reply from 209.85.143.94: bytes=32 time=11ms TTL=56
Reply from 209.85.143.94: bytes=32 time=10ms TTL=56
Reply from 209.85.143.94: bytes=32 time=15ms TTL=56
Reply from 209.85.143.94: bytes=32 time=21ms TTL=56
Reply from 209.85.143.94: bytes=32 time=19ms TTL=56
Reply from 209.85.143.94: bytes=32 time=26ms TTL=56
Reply from 209.85.143.94: bytes=32 time=22ms TTL=56
Reply from 209.85.143.94: bytes=32 time=42ms TTL=56
Reply from 209.85.143.94: bytes=32 time=11ms TTL=56
Reply from 209.85.143.94: bytes=32 time=11ms TTL=56
Reply from 209.85.143.94: bytes=32 time=11ms TTL=56
Reply from 209.85.143.94: bytes=32 time=162ms TTL=56
Reply from 209.85.143.94: bytes=32 time=19ms TTL=56
Reply from 209.85.143.94: bytes=32 time=20ms TTL=56
Reply from 209.85.143.94: bytes=32 time=17ms TTL=56
Reply from 209.85.143.94: bytes=32 time=36ms TTL=56
Reply from 209.85.143.94: bytes=32 time=14ms TTL=56
Reply from 209.85.143.94: bytes=32 time=10ms TTL=56
Reply from 209.85.143.94: bytes=32 time=18ms TTL=56
Request timed out.
Reply from 209.85.143.94: bytes=32 time=18ms TTL=56
Reply from 209.85.143.94: bytes=32 time=13ms TTL=56
Reply from 209.85.143.94: bytes=32 time=18ms TTL=56
Reply from 209.85.143.94: bytes=32 time=11ms TTL=56
Reply from 209.85.143.94: bytes=32 time=15ms TTL=56
Reply from 209.85.143.94: bytes=32 time=41ms TTL=56
Reply from 209.85.143.94: bytes=32 time=24ms TTL=56
Reply from 209.85.143.94: bytes=32 time=27ms TTL=56
Reply from 209.85.143.94: bytes=32 time=16ms TTL=56
Reply from 209.85.143.94: bytes=32 time=25ms TTL=56
Reply from 209.85.143.94: bytes=32 time=144ms TTL=56
Reply from 209.85.143.94: bytes=32 time=140ms TTL=56
Reply from 209.85.143.94: bytes=32 time=136ms TTL=56
Reply from 209.85.143.94: bytes=32 time=12ms TTL=56
Reply from 209.85.143.94: bytes=32 time=14ms TTL=56
Reply from 209.85.143.94: bytes=32 time=240ms TTL=56
Reply from 209.85.143.94: bytes=32 time=18ms TTL=56
Reply from 209.85.143.94: bytes=32 time=14ms TTL=56
Reply from 209.85.143.94: bytes=32 time=14ms TTL=56
Reply from 209.85.143.94: bytes=32 time=14ms TTL=56
Reply from 209.85.143.94: bytes=32 time=32ms TTL=56
Reply from 209.85.143.94: bytes=32 time=15ms TTL=56
Reply from 209.85.143.94: bytes=32 time=21ms TTL=56
Reply from 209.85.143.94: bytes=32 time=14ms TTL=56
Reply from 209.85.143.94: bytes=32 time=13ms TTL=56
Request timed out.
Reply from 209.85.143.94: bytes=32 time=21ms TTL=56
Reply from 209.85.143.94: bytes=32 time=15ms TTL=56

Ping statistics for 209.85.143.94:
    Packets: Sent = 49, Received = 47, Lost = 2 (4% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 240ms, Average = 34ms

    Is a bit of consistency too much to ask for?

    Its acting up for me too since last night, Leixlip, 50 MB.

    [PHP]PPinging www-cctld.l.google.com [209.85.143.94] with 32 bytes

    Reply from 209.85.143.94: bytes=32 time=35ms TTL=57
    Reply from 209.85.143.94: bytes=32 time=27ms TTL=57
    Reply from 209.85.143.94: bytes=32 time=30ms TTL=57
    Reply from 209.85.143.94: bytes=32 time=52ms TTL=57
    Reply from 209.85.143.94: bytes=32 time=78ms TTL=57
    Reply from 209.85.143.94: bytes=32 time=122ms TTL=57
    Reply from 209.85.143.94: bytes=32 time=641ms TTL=57
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 209.85.143.94: bytes=32 time=3074ms TTL=57
    Request timed out.
    Request timed out.
    Reply from 209.85.143.94: bytes=32 time=251ms TTL=57
    Request timed out.
    Reply from 209.85.143.94: bytes=32 time=2122ms TTL=57
    Request timed out.

    Ping statistics for 209.85.143.94:
    Packets: Sent = 20, Received = 10, Lost = 10 (50% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 27ms, Maximum = 3074ms, Average = 643ms[/PHP]

    58001475.png


  • #753
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Despite the similarities between our problems, the issue was actually being caused by my 802.11 adapter. Back up to 29.5mbps now. :rolleyes:


  • #754
    runswithascript
    Registered Users, Registered Users 2 Posts: 2,799 ✭✭✭runswithascript


    dusf wrote: »
    What do I need to do to allow utorrent work with UPC's Cisco EPC2425 please?

    I have been testing with my software firewall off, and also bittorrent worked fine with my old broadband.

    I have it working now by setting up port forwarding.

    To make sure it's working correctly, should I disable UPnP on the router, and disable UPnP and auto port mapping in utorrent?

    Also, is there anything else I should do, and is there anyway to set the username for logging into the router?

    It seems sometimes after minutes of nothing happen I have to run utorrent's port test/setup test *without* changing the port. When the test completes everything just starts up regardless of whether before starting the test i wait 5 minutes after starting utorrent with nothing happening, or 20.


  • #755
    Sounds
    Registered Users Posts: 395 ✭✭Sounds
    EMar Sounds


    Strange all my stuff worked when i setup the epc


  • #756
    runswithascript
    Registered Users, Registered Users 2 Posts: 2,799 ✭✭✭runswithascript


    Sounds wrote: »
    Strange all my stuff worked when i setup the epc

    I'm running utorrent under linux because it was easy to customize to specific settings required by a private tracker I use.

    That may be why just having UPnP and auto port mapping set within utorrent may not be enough for me, and why I have to configure static port forwarding.


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  • #757
    Kompaan
    Closed Accounts Posts: 1 ✭Kompaan


    ianpimplane wrote: »
    i think upc updated firmware on their cisco epc2425 recently and im no longer able to enter bridge mode through 192.168.1/GatewayMode.asp
    restart modem and all the lights just keep flikering...really annoying...anyone have an idea how to fix it....i cant play fifa12 ultimate team anymore online,keep getting disconnected without it being in bridge mode....:(
    Yup, seems that way, reset my modem earlier for what turned out to be an issue outside.

    No idea on how to fix, working on it though :p


  • #758
    ianpimplane
    Closed Accounts Posts: 2 ✭ianpimplane


    Kompaan wrote: »
    Yup, seems that way, reset my modem earlier for what turned out to be an issue outside.

    No idea on how to fix, working on it though :p

    cheers,holler if ya find a work around! :)


  • #759
    billyfromdublin
    Registered Users Posts: 63 ✭✭billyfromdublin


    hi all i have the epc3925 and would like to use a vpn with it can this be done ??? if so would anyone like the help as i cant find any thing on this :confused:

    cheers


  • #760
    Noxin
    Registered Users, Registered Users 2 Posts: 1,905 ✭✭✭Noxin


    jacko wrote: »
    Hi,

    wondering if anyone here would be able to shed some light on a problem I'm having with my Cisco EPC2425.

    I live in a 3 story house and the Cisco wifi modem is located on ground floor. Wireless coverage in the top floor is poor. What I was trying to do is use a different WIFI router to see if the range improves, I got a NetGear N300 Dual Band. dont know if it will improve the signal but worth a try.

    I cannot get the Bridging mode in my Cisco to work properly so the NetGear cannot connect.

    I've turned Bridging on (http://192.168.1.1/GatewayMode.asp) and restarted. After the Cisco router restarts the lights just keep on turning on and off in sequence (Power, DS, US and Online). I can access the router URL http://192.168.100.1 only briefly. Then the lights turning on/off all over again. It looks like the router cannot restart correctly in bridging mode.

    Has anyone came across this before or am I doing something wrong?

    Thanks,
    Jacko


    This question as well for me. I got it into bridging but it just kept restarting / dropping connection constantly. I ended up having about 5-10 seconds to quickly access the page and set it back to router to stop it from doing so.

    Anyone have a solution for this? :)


  • #761
    James_sb
    Registered Users, Registered Users 2 Posts: 154 ✭✭James_sb


    Hi,

    A question and some information on the 3925 vs the 2545.

    Question: Do you require the exact supplied modem to decode UPC's signal, or will any modem, or any UPC modem be able to do it?

    Information: My housemate recently moved out, and took her UPC account with her. She called UPC a while ago to move the account to the new address, but has left the 2545 wireless modem here for the moment.

    I have just got a new account with UPC, and got the 3925 modem (no wireless built in as you know), which was supplied this morning.

    I've set up the new connection with the 3925 and it's working. I'm on it now. Great. But my housemates 2545 is still here so I tried plugging it back in to use the wireless. Not working. The lights all turn on and stay steady, but the computer wont connect.

    I'm guessing, the connection is modem specific. Any confirmation on that? I figure if I want wireless, I'll have to buy a wireless router which takes a network cable input.


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  • #762
    roast
    Registered Users, Registered Users 2 Posts: 2,320 ✭✭✭roast


    James_sb wrote: »
    Hi,

    A question and some information on the 3925 vs the 2545.

    Question: Do you require the exact supplied modem to decode UPC's signal, or will any modem, or any UPC modem be able to do it?

    Information: My housemate recently moved out, and took her UPC account with her. She called UPC a while ago to move the account to the new address, but has left the 2545 wireless modem here for the moment.

    I have just got a new account with UPC, and got the 3925 modem (no wireless built in as you know), which was supplied this morning.

    I've set up the new connection with the 3925 and it's working. I'm on it now. Great. But my housemates 2545 is still here so I tried plugging it back in to use the wireless. Not working. The lights all turn on and stay steady, but the computer wont connect.

    I'm guessing, the connection is modem specific. Any confirmation on that? I figure if I want wireless, I'll have to buy a wireless router which takes a network cable input.

    Each modem is provisioned on UPC's network by MAC address authentication, unique to that modem, and is authorized by the address it's connected in.

    Also, the 3925 is wireless.


  • #763
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Any cable modem on which you can modify the WAN interface MAC address is usable with UPC's service. I'm not sure how easy to is to get the MAC address from the Cisco router.


  • #764
    James_sb
    Registered Users, Registered Users 2 Posts: 154 ✭✭James_sb


    roast wrote: »
    Each modem is provisioned on UPC's network by MAC address authentication, unique to that modem, and is authorized by the address it's connected in.

    Also, the 3925 is wireless.

    You know, it's only just now that I've found the wi-fi signal from the 3925.... I didn't purchase the 'wireless modem add on' when I got the package, so I had just assumed!

    Thanks! I'm suitably embarrassed.



    hmmm.... So what was all that UPC stuff about paying an extra 50 for a wireless modem on the website.. Other people should ignore that. No point paying 50 for nothing!


  • #765
    roast
    Registered Users, Registered Users 2 Posts: 2,320 ✭✭✭roast


    James_sb wrote: »
    You know, it's only just now that I've found the wi-fi signal from the 3925.... I didn't purchase the 'wireless modem add on' when I got the package, so I had just assumed!

    Thanks! I'm suitably embarrassed.



    hmmm.... So what was all that UPC stuff about paying an extra 50 for a wireless modem on the website.. Other people should ignore that. No point paying 50 for nothing!

    Yup! It's a bit odd. UPC have only ever supplied two models for the 50mb and 100mb services. That's the EPC3925 and the Thomson TWG870. Both are wireless anyway!


  • #766
    jacko
    Registered Users Posts: 270 ✭✭jacko


    Noxin wrote: »
    This question as well for me. I got it into bridging but it just kept restarting / dropping connection constantly. I ended up having about 5-10 seconds to quickly access the page and set it back to router to stop it from doing so.

    Anyone have a solution for this? :)

    I haven't been able to get any solution to this either Noxin.


  • #767
    James_sb
    Registered Users, Registered Users 2 Posts: 154 ✭✭James_sb


    Deleted User wrote: »
    Any cable modem on which you can modify the WAN interface MAC address is usable with UPC's service. I'm not sure how easy to is to get the MAC address from the Cisco router.

    Well i can find the MAC address easy enough from logging into the 3925, but as for changing it on the 2425, I don't know. It's software looks a lot different than the 3925, and I can't log into the administration/set up area (even connected with a cable to the 2425 - seems someone previously set up a password). But as the 3925 turns out to be a wireless modem, problem has been effectively resolved anyway. Thanks though.. Thinking more about it, I guess someone might be able to reformat the 2425 with new software and get it done, but that's just idle speculation.
    roast wrote: »
    Yup! It's a bit odd. UPC have only ever supplied two models for the 50mb and 100mb services. That's the EPC3925 and the Thomson TWG870. Both are wireless anyway!

    I've signed up for the 20mb service, with no addon's, self install, and no other products (TV/Phone). So basic as you get. But the EPC3925 arrived this morning. I guess they've just decided it's as cheap/easy as a modem anyway. The booklet that comes with shows the standard modem as a Scientific Atlantic 2203, but the booklet doesn't even mention a 3925 (the 2425 is shown, and a third possible modem, the Thomson 870, is shown). So for whatever reason, it seems they're sending out 3925s for the lower packages now.


  • #768
    seanoge
    Registered Users Posts: 161 ✭✭seanoge


    Signed up for UPC 25mb package expecting to receive the router in their installation video which has a removable antenna. Instead I got the Cisco 3925. I phoned UPC and was informed that the 3925 goes with the 25mb package and the other goes with the 50mb or 100mb package. I would like the removable antenna as I have a booster to get through our thick walls. Any ideas?


  • #769
    mark17j
    Registered Users, Registered Users 2 Posts: 507 ✭✭✭mark17j


    seanoge wrote: »
    Signed up for UPC 25mb package expecting to receive the router in their installation video which has a removable antenna. Instead I got the Cisco 3925. I phoned UPC and was informed that the 3925 goes with the 25mb package and the other goes with the 50mb or 100mb package. I would like the removable antenna as I have a booster to get through our thick walls. Any ideas?

    I got the 2425 with the 25mb package, I thought the 3925 is for the 50mb.. I heard the wireless signal is not good on that 3925


  • #770
    James_sb
    Registered Users, Registered Users 2 Posts: 154 ✭✭James_sb


    seanoge wrote: »
    Signed up for UPC 25mb package expecting to receive the router in their installation video which has a removable antenna. Instead I got the Cisco 3925. I phoned UPC and was informed that the 3925 goes with the 25mb package and the other goes with the 50mb or 100mb package. I would like the removable antenna as I have a booster to get through our thick walls. Any ideas?

    The simplest, though not necessarily the cheapest, way would be to order the new modem from UPC.

    Alternatively, and rather awkwardly, you could find another cable modem (one that takes the coax input) and either:

    a) ring UPC and see if they will configure the new modem's wan address to their network so it will work for you (I don't know if they would do that, but worth a shot); or
    b) (someone correct me if I'm wrong, I'm just after reading about this for the first time) find some way to change the mac address of your new modem so that it will work on your connection (but the mac address is usually hard coded into the chip, so logging into the modem and trying to change its settings wont help)


  • #771
    seanoge
    Registered Users Posts: 161 ✭✭seanoge


    Just took one look at it out the box and realized it was not what I wanted. Monday will try for exchange again. Would have thought if you cannot even see the antenna the coverage would be limited. Am I covered by distance selling as I ordered online?


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  • #772
    James_sb
    Registered Users, Registered Users 2 Posts: 154 ✭✭James_sb


    seanoge wrote: »
    Just took one look at it out the box and realized it was not what I wanted. Monday will try for exchange again. Would have thought if you cannot even see the antenna the coverage would be limited. Am I covered by distance selling as I ordered online?

    Would have thought so. 7 days isn't it? I think some mentions that earlier in this thread.


  • #773
    forzacalcio
    Registered Users Posts: 1,442 ✭✭✭forzacalcio


    Same issue here, got the router during the week but it has crap signal in the other room which is 15 feet away. Is this normal? I paid 50 quid for this router as I signed up for the 20meg line


  • #774
    runswithascript
    Registered Users, Registered Users 2 Posts: 2,799 ✭✭✭runswithascript


    forzacalcio wrote: »
    Same issue here, got the router during the week but it has crap signal in the other room which is 15 feet away. Is this normal? I paid 50 quid for this router as I signed up for the 20meg line

    Ouch.

    Have you tried changing the channels? Try every single one, and if that does not work there are programs, and even a website I believe, that will use your wireless card to scan your home to see which channels are populated, and which channels would be best for your connection.

    I cannot think of the name of either, but I am sure google or someone on boards knows.


  • #775
    runswithascript
    Registered Users, Registered Users 2 Posts: 2,799 ✭✭✭runswithascript


    seanoge wrote: »
    Signed up for UPC 25mb package expecting to receive the router in their installation video which has a removable antenna. Instead I got the Cisco 3925. I phoned UPC and was informed that the 3925 goes with the 25mb package and the other goes with the 50mb or 100mb package. I would like the removable antenna as I have a booster to get through our thick walls. Any ideas?

    Received my Cisco EPC 2425 with the 25mbps package no more than three weeks ago. That said, it might make sense for you to at least confirm the signal is not as strong as the 2425 online or in practice before you try to exchange it.


  • #776
    roast
    Registered Users, Registered Users 2 Posts: 2,320 ✭✭✭roast


    dusf wrote: »
    Ouch.

    Have you tried changing the channels? Try every single one, and if that does not work there are programs, and even a website I believe, that will use your wireless card to scan your home to see which channels are populated, and which channels would be best for your connection.

    I cannot think of the name of either, but I am sure google or someone on boards knows.


    InSSIDer


  • #777
    Alun
    Registered Users, Registered Users 2 Posts: 21,487 ✭✭✭✭Alun


    There are also free apps for Android (I use this one), and probably for iPhone too.


  • #778
    forzacalcio
    Registered Users Posts: 1,442 ✭✭✭forzacalcio


    Another very annoying issue Im having is my connection rises and fluctuates from 4megs to 15 and my upload speed is usually around .03megs. Why is this? Just a rubbish router?


  • #779
    James_sb
    Registered Users, Registered Users 2 Posts: 154 ✭✭James_sb


    forzacalcio wrote: »
    Another very annoying issue Im having is my connection rises and fluctuates from 4megs to 15 and my upload speed is usually around .03megs. Why is this? Just a rubbish router?

    I got the same problem with the 3925, that I've just got working in the house.

    I put a post about it here http://www.boards.ie/vbulletin/showpost.php?p=77551550&postcount=14

    Essentially, though boards members recommended a remote firmware upgrade, UPC are going to send out an engineer to have a look at it. I'll post back if there's any progress.


  • #780
    runswithascript
    Registered Users, Registered Users 2 Posts: 2,799 ✭✭✭runswithascript


    James_sb wrote: »
    Essentially, though boards members recommended a remote firmware upgrade, UPC are going to send out an engineer to have a look at it. I'll post back if there's any progress.

    Why not at least try the firmware upgrade and save yourself, UPC, and the engineer some time.


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  • #781
    James_sb
    Registered Users, Registered Users 2 Posts: 154 ✭✭James_sb


    dusf wrote: »
    Why not at least try the firmware upgrade and save yourself, UPC, and the engineer some time.

    I'll give you four reasons:

    Wouldn't know the first thing about how to upgrade the firmware of my new EPC 3925 (or any other router for that matter).

    I also don't KNOW if that's the problem.

    In my brief experience with UPC, I've noticed that they have MAC address identification for the Modems they send you, so I'd hate to mess something up with the modem and make it actually not work! (though I realise that a MAC address is usually hard coded into the chip, who know what I might mess up that they need for it to work)

    Also, the engineer calls out for free, and the Guy at the 'Self Install' help-line recommended I use this option.


  • #782
    forzacalcio
    Registered Users Posts: 1,442 ✭✭✭forzacalcio


    dusf wrote: »
    Why not at least try the firmware upgrade and save yourself, UPC, and the engineer some time.
    Where can this be done?


  • #783
    James_sb
    Registered Users, Registered Users 2 Posts: 154 ✭✭James_sb


    Sorted for upload speeds (Posted also here with attachments)

    UPC Engineer called out and fixed it for me (spoiler: he changed the modem - I now have a EPC 2425 that he had in his van).

    So a bit more detail:

    When he called, he said he had never seen upload speed completely gone like this before (seemed a sound/genuine guy, so I believe him). So people should call in about their problem and let UPC know. I showed him trying to upload to an FTP and only getting 2kbps, and he tried the UPC speed test, and upload part didn't work at all.

    He checked out my signal strength, which he said was way too high (which is just as bad as too low.. see attached screenshots of before and after), so he put an adaptor between the UPC wall socket and the cable which normalised that, but it didn't help the upload speeds.

    Then he swapped the modem (EPC 3925, for the EPC 2425) and rang UPC base to get them to update their registry with the details of the 2425 so it would work (they use authentication, so only a recognised modem will work with their network).

    That takes about 20 minutes to get through, so in the meantime he went outside the house and ran a new cable from the UPC main splitter box into my house. He said this was just getting my set up in line with what it should be, in reference to signal strength) and that it is the new modem that will fix the issue.

    When the new modem connected, it works like a charm. Back to what my speeds should be.

    One slight snag... the EPC 2425, when using a MAC to access it, tries to ask for a password to access the 'setup' page even though there is none (apparently the 'advance setup' does require a password, but the engineer didn't tell me what it is). The engineer said it will happen the first few times, but I haven't tried it again to see if I can log in now. It just means I can't change the wi-fi password from the default. Though I can connect with a PC as soon as I get my hands on one.

    #Edit# I should also mention the entire thing was free, from the phone calls, to the engineer call out, and the new modem...


  • #784
    bala
    Registered Users, Registered Users 2 Posts: 66 ✭✭bala


    Hi,
    I have a Cisco EPC2425 cable modem from UPC. I want to change the subnet mask from 255.255.255.0 to 255.255.252.0. The webui of the modem does not allow me to do this . I called UPC tech support and they did not have a clue and passed me on to premium support who did not have a clue too. They claim that the advanced options tab is available to Cisco customer support reps. I think that is a load of BS. Does anyone here know how to change the subnet mask ?

    regards


  • #785
    Knasher
    Registered Users, Registered Users 2 Posts: 2,370 ✭✭✭Knasher


    I assume you are talking about on your LAN side and not the WAN side, as I'm not sure why you would want to adjust that.

    If you go to setup > Basic Settings > Network Configuration page on your modem you should see the LAN ip along with a / and another input box with 24 in it. That is the netmask in CIDR notation. Change it to 22 (255.255.252.0 in CIDR) and save. That should be it.


  • #786
    Yllonnoc
    Registered Users Posts: 39 ✭Yllonnoc


    Hello,

    I have a home server setup, its an old dell desktop computer which I have running Ubuntu 11.04.

    I have all my music on it and I've installed Subsonic streaming server software (subsonic.org).

    For the software to work it requires forwarding of port 4040. I think I have it setup correctly but when I check it here: http://canyouseeme.org/ I cannot see it.

    Does anyone know how to forward a port correctly ?

    I've tried using the software here (http://portforward.com/) recommended by the Subsonic forum, but it didn't work.

    Any help appreciated.

    Regards,
    Stephen


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  • #787
    miralize
    Registered Users, Registered Users 2 Posts: 6,207 ✭✭✭miralize


    Hi all,

    Basically for the past day and a half I've been trying to figure out an issue i'm having with my UPC connection. Whenever I try and download something, stream something or going on Xbox Live, it works for a while then stops. But if for instance, I'm downloading something, I can just pause and resume it and it works again (at full speed), until it fails again, about a minute later.

    I'm not downloading copiously, and my browsing this month has been average and comparable to the last 10-12 months. I did a pingtest, and every so often I get a request timeout.

    I thought initially it was a wifi issue, because I checked the router page, and the WiFi channel was set back to 1 after I changed it a few months back. Can anyone suggest anything?

    I havent messed around with the settings, & I havent been contacted by UPC about anything, but this is really starting to annoy me. Trying to download a Java update only for it to fail 10 times..

    Also, would it be possible that the router is failing? Could I ask for a updated 3925 or a Thompson router instead of this crappy 2425? Or because I'm on the 30mb package, thats the best router I can get?


  • #788
    eqwjewoiujqorj
    Registered Users Posts: 506 ✭✭✭eqwjewoiujqorj


    It is possible to disable the router, by switching it to bridge mode, and thus allowing you to add a separate wireless router of your own choosing

    I am going to do this, can I use any model/brand wireless router?


  • #789
    chris1970
    Registered Users, Registered Users 2 Posts: 639 ✭✭✭chris1970


    Got a upc2425 today what's the alternative to bridge mode using my own Cisco Linksys e4200 in dmz cannot find it in posts, is it complicated for a newbie,4 hours later pissed off I changed from a scientific Atlantic, thanks

    got it working, speeds nowhere near 20 mbps
    changed linksys e4200 to 192.168.3.1
    went to advanced settings on upc2425 static static route to 192.168.3.1
    sub mask 255.255.255.0
    gateway 192.168.1.1 (upc2425)
    clicked 'add static route' bingo
    upc telephone support were nice, but no use


  • #790
    14murphy
    Registered Users Posts: 655 ✭✭✭14murphy


    Current provider is UPC and has been for over a year. Up until this week I've had no major problems until the signal has totally dropped to my room in the house. The modem I have I take is the standard one. The weird thing is the signal has just dropped to my packardbell Easynote TJ68. I can pick up the wifi in my room using my iphone. I dont think the problem is the laptop as when I have it outside the room their is no problem ? Any ideas ?


  • #791
    Indubitable
    Registered Users Posts: 1,300 ✭✭✭Indubitable


    I got UPC (25mb) recently and have the EPC3925 router. My house isn't big but from one end of the house to the other over wifi on my laptop I can't get more than 1.5mbs download speed and even when next to it I might get 3mbs. There isn't a problem with my wireless card. When I connect to the router over ethernet I get the full 25mbs download speed and 2.50mbs upload speed.

    How can I improve my speed without having to be connected to the router?
    Would homeplugs make a significant difference?


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  • #792
    Burks_ie
    Registered Users Posts: 74 ✭✭Burks_ie


    Hi guys,
    I am placing and order for 50mb broadband and phone with UPC which is the best modem to ask for. I use my broadband for mostly Xbox.

    Thanks


  • #793
    mark17j
    Registered Users, Registered Users 2 Posts: 507 ✭✭✭mark17j


    Burks_ie wrote: »
    Hi guys,
    I am placing and order for 50mb broadband and phone with UPC which is the best modem to ask for. I use my broadband for mostly Xbox.

    Thanks
    I don't think you get a choice?, they usually send out the Cisco 3925 for the 50mb


  • #794
    Mister Gooey
    Registered Users, Registered Users 2 Posts: 650 ✭✭✭Mister Gooey


    Indubitable wrote: »
    I got UPC (25mb) recently and have the EPC3925 router. My house isn't big but from one end of the house to the other over wifi on my laptop I can't get more than 1.5mbs download speed and even when next to it I might get 3mbs. There isn't a problem with my wireless card. When I connect to the router over ethernet I get the full 25mbs download speed and 2.50mbs upload speed.

    How can I improve my speed without having to be connected to the router?
    Would homeplugs make a significant difference?
    Homeplugs work very well particularly if you continuously streaming or downloading.


  • #795
    14murphy
    Registered Users Posts: 655 ✭✭✭14murphy


    Mister Gooey wrote: »
    Homeplugs work very well particularly if you continuously streaming or downloading.

    Are homeplugs basically signal carriers/boosters? I'm loosing my signal in my room. Would a homeplug solve this and if so where could I get a decent one that's easy to set up ?


  • #796
    Mister Gooey
    Registered Users, Registered Users 2 Posts: 650 ✭✭✭Mister Gooey


    14murphy wrote: »
    Mister Gooey wrote: »
    Homeplugs work very well particularly if you continuously streaming or downloading.

    Are homeplugs basically signal carriers/boosters? I'm loosing my signal in my room. Would a homeplug solve this and if so where could I get a decent one that's easy to set up ?
    Homeplugs are wired connections direct to your router using your electricity wiring in your house. The Homeplugs performance suffer from the quality of the wiring in your house and also the number of other appliances that you have connected to the same electrical point as your homeplug. However, they will perform at a far higher level than wireless.


  • #797
    KH25
    Registered Users Posts: 5,922 ✭✭✭KH25


    Hey, apologies if this has already been asked but I didn't come across anything when skimming through the thread...

    Anyway, we just signed up to the 25Mb broadband/phone package and I set it up yesterday. The wireless signal is perfect with an iMac and macbook in the house but our Dell desktop is only receiving 50% signal at best. The router is downstairs but the iMac is one room away from the Dell and works perfectly. There's nothing blocking the signal into that room from what I can tell and I even moved the router upstairs with no change. The desktop is running Windows 7. Is this a common issue or could it be that the wireless adapter on the desktop is faulty?


  • #798
    14murphy
    Registered Users Posts: 655 ✭✭✭14murphy


    Mister Gooey wrote: »
    Homeplugs are wired connections direct to your router using your electricity wiring in your house. The Homeplugs performance suffer from the quality of the wiring in your house and also the number of other appliances that you have connected to the same electrical point as your homeplug. However, they will perform at a far higher level than wireless.

    Great explanation. Are they expensive ?


  • #799
    bartcomp
    Closed Accounts Posts: 1 ✭bartcomp


    Hi everyone

    I`ve searched the thread, but cannot find useful info.

    My EPC2425 (from UPC Poland) has disabled (greyed out)wifi settings (both basic&advanced). On status page the Wirless Interface (Primary&Guest) are down. Therefore I can`t do anything regarding WiFi. Is there aa solution to "un-brand" the modem or make it work ?

    Regards


  • #800
    bertie4evr
    Registered Users, Registered Users 2 Posts: 927 ✭✭✭bertie4evr


    I can't find the Gateway mode that everyones talking about. Its not under the setup tab for me and I really want to put it into Bridge mode so I can use my other router. Help!


  • #801
    Adam
    Closed Accounts Posts: 8,866 ✭✭✭Adam


    bertie4evr wrote: »
    I can't find the Gateway mode that everyones talking about. Its not under the setup tab for me and I really want to put it into Bridge mode so I can use my other router. Help!
    The gateway mode doesn't work any more, there is a way to get to the page (http://192.168.100.1/GatewayMode.asp) but if you enable it all it will do is put your modem in a constant cycle of resetting, making it rather hard to turn off again!

    See my thread here for an alternative method of bridging: http://www.boards.ie/vbulletin/showthread.php?t=2056597546


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