[MERGED] Retailer Discussion Thread

VinLieger · 26-10-2008 4:39pm

I decided to use harwareversand for my new build.
I ordered everything on the 3rd of october and did the moeny transfer on the same day.
The money went through on the 9th and i immediately received an e-mail saying the motherboard i had ordered wasnt available for another week. So everythings fine and a week goes by and the motherboard comes back in but i hear nothing.
After about another week i e-mail them querying what is going on and the get back to me saying that the motherboard is permanetly out of stock and i need to choose another one. I e-mailed them back asking for the motherboard to be refunded and to ship everything else. I didnt get a response to this e-mail till the 24th a full 7 days after i had sent my e-mail.
Anyway now everything is cool and the stuff is with DHL.
The prices are good and the range of stock is excellent but the whole thing of having no idea of whats going on is a little unnerving.
Id only use them again for doing a bulk order, from now ill be predominantly using komplett or dabs simply because they are easier to contact and speak english.

PaddyTheNth · 30-10-2008 11:58pm

I placed an order on hardwareversand's site on Monday morning. I did the bank transfer immediately online with Banking365. On the following Wednesday at about 06.50am I got an email confirming that they'd received payment. Wednesday evening I got another email saying that it had been assembled and left for collection by the courier.

Thursday evening I could see online that the package was in England, and Friday afternoon it got to Dublin. This Monday just past being a bank holiday, it didn't move from Dublin until Tuesday morning. I took delivery in Co. Cork at about 11.30am on Tuesday....5 working days from order to receipt...pretty good.

Everything was as specified and apparently in good condition.

The only bad things so far were that whoever assembled it tied up the TriCool speed switch (its a Sonata III case) with the rest of the cabling, so I had to cut the cable ties to fish it out and then re-tidy.

Also I can't get the fan on the Club3d HD4850 to slow down...it pretty damn loud

Nehaxak · 31-10-2008 5:37pm

I use Overclockers.co.uk a lot and only problem I've ever had with them was this week. Ordered the EEEbox + 19" monitor for the kids plus an Acer G24 gaming monitor.

The eeebox and the 19" monitor arrived on Thursday as promised but the G24 was missing. Called Overclockers and they were grand to me on the phone, they'd already realised their mistake before I called and had the G24 in shipment since the Wednesday (I ordered everything on Monday night).

The G24 arrived this morning from DHL, all perfectly fine and Overclockers incurred the cost of the second DHL as it was their fault.

Always found them really good to deal with to be honest.

rai555 · 10-11-2008 2:34pm

L31mr0d wrote: »

I'm trying to buy a few items off dabs.ie but everytime I go to purchase the items I get

I've tried a few other cards and the same problem. The issue is that there is no where in the dabs site to specify a password for your credit card even if I did have one? I contacted dabs this morning but they have yet to respond. Anyone else get this problem?

I had the same problem - ''address not werifyed'' and their response to emails or even web form was more than slow - 28 hours. The order was canceled and bought from other suplier.

stevejazzx · 14-11-2008 1:08pm

Overclockers are fine..stupid delviery rates so only worth it if you're putting a large order. They are at least organised if not always immediately receptive when you have an issue. Dabs are good now, komplett still uncompetitive but are quite ognsied...I've never used the german guys they look a bit shoddy...

colonel-yum-yum · 14-11-2008 4:32pm

I just got a confirmation email from HWV saying my payment was through, which is quick enough as I only sent the standard credit transfer Monday (vs the more expensive express). And I sent it from BOI in Letterkenny So it still had to go through my account in Sligo and then to Germany. I'm going on the assumption that my parts should be here within a week of today as everything was in stock at time of order and confirmation.
**Here's hoping**

jezza10 · 18-11-2008 10:46am

DamoKen wrote: »

Komplett

Komplett.ie is still running? They closed down the co.uk site http://www.komplett.co.uk

I have bought from there a number of times and never had a problem - I was sorry to see them shut up over here

Spear · 19-11-2008 1:13pm

Just off the phone from Overclockers who told me they're no longer willing to sell to me since I've apparently generated too many RMA's, even though all of them bar one were from a single set of items where the board kept frying the RAM. It doesn't matter that their techs confirmed the dead items, it seems I'm being punished for daring to ask for working goods.

DamoKen · 19-11-2008 9:51pm

stevejazzx wrote: »

Overclockers are fine..stupid delviery rates so only worth it if you're putting a large order.

I got a mail a while back saying they've cut their delivery charges, haven't bought anything since last year though so not sure by how much.

I agree they at least until last year had very high charges to Ireland.

jezza10 wrote:

Komplett.ie is still running? They closed down the co.uk site http://www.komplett.co.uk

yep still going strong, just recently opened a collection centre in Dublin. Heard they shut a few of their operations down overseas alright.

Solitaire · 25-11-2008 8:24pm

Ordering stuff from PixMania can be... interesting - you never know what language your items will turn up in

For that reason I recommend avoiding them for language- or region-critical goods, especially electrical goods (whoops, that's half the site!

)

And Dabs have improved a lot in the past year - still annoying as hell, but just about useable. Who the hell did the deliveries for them in the beginning? Those awful Interlink cowboys? :mad: In any case they use UPS now, which has the advantage that your goods are actually delivered to addresses outside Dublin 4!

I couldn't even get the stuff to turn up a year ago, and gave up on them, but things have changed for the better, so courier issues should no longer hold people back from buying from them.

Just two rules for ordering stuff from Dabs:
1) NEVER order an item that's not in stock the minute you order,
and
2) NEVER order an item that's not in stock the minute you order

If you do, the due date will just keep getting pushed back ad infinitum even if they were due the next day... reminds me of the old pub gag with the sign saying "Happy Hour - 6pm Tomorrow"... its always tomorrow :pac:

elexes · 03-12-2008 12:27pm

ive had bad dealings with scan.co.uk ill never buy from them again.

positive from overclockers.co.uk
positive from elara.ie very helpfull
positiive from itdirect.com i rate them very high
neg from maplins im never buying from them again
pos from peats.ie tho i dont like buying from them as i believe they are expensive they are very helpfull and the fact i can always call in is a bonus

also i think quoting the bit below and adding yourself to the numbers works better then people having to read every post just quote the below piece with your comment above it and when somone else is adding they remove your comment and add there own.
that way you just go to the last page to see the overall pic

*********************************************************

Ankermann
neg = 1
pos = 0

Dabs.ie
neg = 1
Pos = 1

elara.ie
neg = 0
pos = 1

hardwareversand.de
neg = 1
pos = 1

itdirect.ie
neg = 0
pos = 1

Komplett.ie
neg = 0
pos = 2

maplins
neg = 1
pos = 0

Overclockers.uk
neg = 4
pos = 5

Peats.com
neg = 0
pos = 1

Pixmania
neg = 2
pos = 0

Point of View (POV).
neg = 1
pos = 0

Q-tec
neg = 1
pos = 0

scan.co.uk
neg = 1
pos = 0

frozenbullet · 06-12-2008 10:38pm

Hardwareversand +1 .Placed my order on thursday last week and arrived this thursday.Was sent the same day i ordered !

No problems at all

the groutch · 10-12-2008 6:02pm

does anyone know where I can buy a new desktop with XP as the only OS?
I know dell still do XP, but there seems to be Vista in there as well?
and they charge extra anyway

Gadgetman496 · 10-12-2008 6:20pm

the groutch wrote: »

does anyone know where I can buy a new desktop with XP as the only OS?
I know dell still do XP, but there seems to be Vista in there as well?
and they charge extra anyway

Have a look at the build section of

Komplett

or

Ankermann

-

death1234567 · 12-12-2008 10:05pm

Hi,

I recently bought This DVD drive from hardwareversand.de. Unfortunately it has gone tits up and decided not to read any discs or function in any way, shape or form. Super. I updated the firmware but it made no difference, if you google the product name you can see a few other people had the same issue. Samsung website says it has a 1 year warranty.

Has anyone ever returned anything to HardwareVersand and what are they like? Am I better off getting a new DVD drive or just try to get a replacement?

P.S. Congratulations Samsung you have now made my enemies list.

PogMoThoin · 12-12-2008 10:51pm

It'll be fine, Your dealing with a proper German reputable company............... not an Irish "take your money once and screw you" outfit

They won't even question it.

I've RMA'd a hard drive with the "click of death", just contact Hardwareversand and they'll get you to fill a claim form (downloadable in pdf on their website) which you put in the packaging and send it back. Keep your receipt for postage as they will refund you, although I didn't bother, was only about €3, didn't bother with insurance or registering as it was broken.

maki · 13-12-2008 12:53am

Has anyone had any experience dealing with this crowd? Thanks to the low pound it's working out about €100 cheaper than dabs or komplett for a new build. Would like to know if anyone's had any horror stories with them before I buy.

alansweeney100 · 14-12-2008 5:41pm

Hi Maki, I've used them on three occasions and never had a problem. Just be aware their shipping was Very expensive when I used them.

death1234567 · 17-12-2008 10:45am

Thanks, There isn't an English version of that form is there. My German isn't so good, Ach that is not eine booby will only get me so far

death1234567 · 19-12-2008 11:10am

death1234567 wrote: »

There isn't an English version of that form is there.

I got the English version. Anyone considering buying from HardwareV might want to keep it. It can be hard to find on there site as its on the old version of the site not the new one.

LINK

freethepenguins · 22-12-2008 7:14pm

Hey,

Any body know whats up with komplett at the moment. Tryed to do the custome pc and the option is no longer there, I've asked a few people and I'm hearing that them may be in finical trouble. Is there any true to this?

Cheers:D

AlmightyCushion · 22-12-2008 8:49pm

It was mentioned on the Komplett forum. They've stopped their pc builder for now and are going to start outsourcing it in the new year. As for them being in financial trouble, I've heard rumours about pretty much every single company operating in Ireland from people saying they have it on good authority that said company is in financial trouble and/or will be closing down in january/a few months time. In 99% of cases it's bullshít so I wouldn't worry too much about Komplett going tits up.

The guy · 27-12-2008 2:43am

Order arrived from dabs very quickly and and was in perfect condition.

Random · 28-12-2008 12:49am

Anyone managed to use Ebuyer with an Irish address? It won't let me chose Ireland anywhere but it mentions shipping to Eire in the delivery FAQ!

Any ideas? Waiting on enote response from them but given it's Xmas it'll prob take while.

Burgo · 28-12-2008 1:35am

Random wrote: »

Anyone managed to use Ebuyer with an Irish address? It won't let me chose Ireland anywhere but it mentions shipping to Eire in the delivery FAQ!

Any ideas? Waiting on enote response from them but given it's Xmas it'll prob take while.

as far as i know you have to ring them up if you want stuff shipped to ireland

Random · 28-12-2008 5:21pm

Not great for someone who wants to make a few impulse buys!

I guess I'll have to wait until tomorrow and give them a buzz then !

Gadgetman496 · 28-12-2008 5:25pm

As far as I know they do accept Google Checkout.

-

Random · 28-12-2008 5:27pm

I get an error when I try to use paypal or google from the ebuyer website

"sorry, an error has occured" or something equally useful !

Banjo · 02-01-2009 4:44pm

Anyone any experience dealing with HardwareVersand.de with order issues? I have a non-tech issue with a part they've shipped me, but I've had no response to my emails (first sent middle of last month) and I can't get through on their telephone number.

Gadgetman496 · 02-01-2009 4:48pm

Random wrote: »

I get an error when I try to use paypal or google from the ebuyer website

"sorry, an error has occured" or something equally useful !

Just made a purchase from them using Google Checkout and had no problems.

One thing though, you can't use area codes or the plus sign when entering your phone number or it will give you an error.

-

davitto · 04-01-2009 1:26am

Any idea why ebuyer paypal option not working?

Solitaire · 13-01-2009 3:32am

A picture says yada yada...

Okay, was I accidentally transported to the year 2015 after the Euro crashed, or has Komplett given us a Chrimbo present to remember - i.e. suddenly deciding to double all their delivery charges?! :eek: It didn't look like that the last time I hit the checkout...

And before you ask, that's not for a full build or some such nonsense, the weight is around 3kg total. IIRC Komplett only went crazy past 10kg. Elara have had dreadful range and prices since at least the budget but they still only charge a tenner up to 30kg! Nor have MemoryC's prices changed any. In comparison Dabs only starts to add a couple of cent on to the charge at a time when you exceed 2.5kg (used to be 6kg). Similar weights still only cost half Komplett's new quote. And Dabs use UPS! W.T.F?!?

Pixmania raised their charges all right, but only by a couple of Euro - similar stuff (heavier actually!) costs them €14.90 and they're shipping from France! If Komplett keep this up they'll lose custom to places like HWVS for small orders! :eek: Never though I'd see that day!

Anyone know if HWVS or anyone else have gone wiggy since Xmas? How much do OCUK charge to ship here anyhow?

requiem1 · 13-01-2009 10:30am

Solitaire wrote: »

A picture says yada yada...

Okay, was I accidentally transported to the year 2015 after the Euro crashed, or has Komplett given us a Chrimbo present to remember - i.e. suddenly deciding to double all their delivery charges?! :eek: It didn't look like that the last time I hit the checkout...

And before you ask, that's not for a full build or some such nonsense, the weight is around 3kg total. IIRC Komplett only went crazy past 10kg. Elara have had dreadful range and prices since at least the budget but they still only charge a tenner up to 30kg! Nor have MemoryC's prices changed any. In comparison Dabs only starts to add a couple of cent on to the charge at a time when you exceed 2.5kg (used to be 6kg). Similar weights still only cost half Komplett's new quote. And Dabs use UPS! W.T.F?!?

Pixmania raised their charges all right, but only by a couple of Euro - similar stuff (heavier actually!) costs them €14.90 and they're shipping from France! If Komplett keep this up they'll lose custom to places like HWVS for small orders! :eek: Never though I'd see that day!

Anyone know if HWVS or anyone else have gone wiggy since Xmas? How much do OCUK charge to ship here anyhow?

OCUK we're a bit of a rip for shipping the last time I got stuff off them but as far as I know HWVS haven't upped their prices. Dude Komplett can be weird sometimes, around 3 months ago I went to but a router and it was 100 euro and the day I went to purchase it, it went to 200 and the next day it was back to 100. I had the exact same feeling...I literally thought i was seeing things

Solitaire · 13-01-2009 4:43pm

requiem1 wrote:

OCUK we're a bit of a rip for shipping the last time I got stuff off them

Dang shame, they have a vastly superior range to most other places. Especially coolers, everything except the BARAM - Tuniq CCF for under €32, best air cooler that comes with a fan. Akasa Nero under €38, cheapest I've seen it and a must-have for i7 builds. I'd quite happily put up with the old AK-965 which they have under €14 :eek:

It was my intention to upgrade my cooling (on a budget) while I replaced that horrible EvoStream I got on special, Komplett had the Corsair VX550 cheap and I could pick up a Vanquisher while I was at it. Only then I got nailed by the horror story above. Now I have to find what to pay and how to pay OCUK for a 550W Odin and the above cooler, or just get a Hiper M 730W from Pixmania and forgo the cooler (cuz their range sucks the big one).

I'm really not winning this year... and its only January!

Please don't tell me I'm going to repeat the craptacular-ness of last year

EDIT: Messing with OCUK, the cheapest delivery (now that the Xmas rush is over) looks like DHL... for a shade over €13. Nice knowing you Komplett

Donald-Duck · 13-01-2009 5:18pm

One of your items is not in stock, so its coming in 2 seperate deliveries so 2 charges.

Solitaire · 13-01-2009 8:17pm

Donald-Duck wrote:

One of your items is not in stock, so its coming in 2 seperate deliveries so 2 charges.

Nope, it was just a PSU and a CPU cooler, and both were in stock at the time and are still in stock. AFAIK standard policy is to withhold shipping until all parts are ready for dispatch anyway...

dhaddock · 13-01-2009 8:55pm

edit: double checked and what i said was wrong

kaisersose77 · 19-01-2009 5:54pm

....

finally got back to me and said case was lost by DHL so I will give them the benefit of doubt for now

death1234567 · 20-01-2009 11:21am

Just a quick HardwareVersand story for anyone who's considering buying from there. I bought a new PC (parts ofc) and built it. Everything fine for 3 months and then my DVD drive broke. Fair enough, I googled it and its a common issue with that brand. So I emailed HardwareVersand about returning it. No response. I posted on here and got the return form. Sent back DVD drive with return form. About 10 days later I got courier delivery with a replacement DVD drive. So the lesson is: they are a good company but the guy who can speak english must have left or something.

L31mr0d · 20-01-2009 4:07pm

death1234567 wrote: »

Just a quick HardwareVersand story for anyone who's considering buying from there. I bought a new PC (parts ofc) and built it. Everything fine for 3 months and then my DVD drive broke. Fair enough, I googled it and its a common issue with that brand. So I emailed HardwareVersand about returning it. No response. I posted on here and got the return form. Sent back DVD drive with return form. About 10 days later I got courier delivery with a replacement DVD drive. So the lesson is: they are a good company but the guy who can speak english must have left or something.

I think what people find odd about HWV is that their RMA system is too efficient (damn germans

) you don't even have to bother contacting them when something breaks, just send it back with the form from their site and expect a replacement in 10 days. They don't really have good phone and email support but then there really is no need for it. They are just going to tell you to fill out the form and send the item back without question.

Spear · 23-01-2009 8:25am

Overclockers UK's bad customer service appears to have caught up with them, someone's been DDoSing them for a week straight apparently.

http://www.theregister.co.uk/2009/01/22/ocuk_ddos_reward/

Peirn2 · 24-02-2009 2:09pm

Hello,
Is it possible to get a USB thumb drive delivered to Ireland?

Many thanks.:)

Blazer · 24-02-2009 2:28pm

no joy with play..they won't deliver electronics etc to ireland

why not use komplett.ie / dabs.ie /shop4memory.ie?

Effluo · 10-03-2009 12:00am

has anyone ever heard of
www.mix-computer.de

I can get a better spec pc and better spec monitor with them for a 100 euro cheaper than i could with www.hardwareversand.de

spec i'm talking about
(gigabyte ga-ep45-ds3 e104,
Q6600 e174,
hd4870 e159(was only getting 4850 with hardwareversand),
Antec 300 e47,
22'' hd Acer 5ms 20000-1 e145
Vista 64 premium e87,
Corsair 650 e84)

wondering if anyone has ever used em?

Lukker- · 11-03-2009 8:30pm

Solitaire wrote: »

RMA issues.

Off-topic...
Komplett.ie is the most reliable.
Elara.ie/MemoryC.com good for specific items (latter has low delivery).
Hardwareversand.de good but best for large purchases (high delivery).
Overclockers.uk/Dabs.ie/Pixmania.ie very cheap but not as reliable (RMA issues)

I personally have had terrible trouble with Komplett with regards to a faulty motherboard which they refuse to replace and basically won't respond to my emails, I'd never recommend them you are getting nothing but an inflated price.

Solitaire · 11-03-2009 8:33pm

<<These posts may get shifted to the Retailer Sticky!>>

Very surprised at that, they're usually very reliable regarding RMAs. What happened exactly?

Also check out their forum here on Boards if your complaint is genuine, they will try to help :cool:

toco123 · 16-03-2009 6:12pm

I am furious!!

Not only is this my second time having a problem paying for my items because they cannot "find my money" but this time when i rang up the customer services and asked politely to speak to someone who spoke english... they simply hung up.:mad::mad:

I am raging!!!

breadbin · 18-03-2009 6:32pm

ive bought from pixmania a few times and no problems and also komplett.ie a good few times and never any problems. but saying that never any need to contact either. waiting for something now in fact from komplett, hope this reply doesn't jinx me;)

RoyalMarine · 18-03-2009 10:21pm

dabs, komplett and pixmania are top of my list. never had a problem with rma or deliveries.

pixmania order last week was delayed, but they rang me the day it was meant to arrive and apologised over and over. they gave me a €20 voucher for my next order in compensation for it being late.

top class.

darealtulip · 19-03-2009 9:37am

komplett and elara do it for me. stoped my order at dabs after they wanted to know the world before I was allowed to order eventhough I was paying through paypal they wanted my creditcard number!

[MERGED] Retailer Discussion Thread

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