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UPC Price increase??

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    #122
    dubrov
    Registered Users Posts: 3,556 ✭✭✭dubrov


    Analogue is still being broadcast by UPC (well in Dublin 3 anyway).
    If you cancel, they normally don't even bother cutting it off.

    Digital is the same price as analogue so wouldn't cost any more.

    It might be worth switching to Sky though as normally the introductory offers for new custoemrs are good.

    All the UK channels and Irish channels you mentioned except Setanta are available without subscription.

    The UK channels come in from a satellite dish and the Irish channels can be picked up with an aerial.

    The main channels available are listed here:

    http://www.saorview.ie/saorview-combi/channels/

    You then need to buy a combo box (the Ariva 252 costs €100) which is like the UPC/Sky boxes and sits under the TV.

    Apart from the setup fees, you wouldn't have any TV bills going forward.


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    #123
    Five Lamps
    Closed Accounts Posts: 687 ✭✭✭Five Lamps


    Clare in Exile wrote: »
    Have been following this thread with interest. My father has a contract with UPC, currently has the basic TV pack (analogue, 14 channels). Anyway, for this he is paying €330 per annum (plus the nice €3.75 payment administration fee). He also received that letter re the contract changes (ie, if he didn't sign up to My UPC he'd be hit with an additional fee for the same service he was getting).

    So, he's looking for a package that has all the basic channels (Irish, plus BBC, ITV, Sky News, Setanta Ireland etc).

    Any thoughts/ideas? His contract with UPC relates only to TV - should I consider switching to their basic digital package, is it worth giving SKY a shout (they don't have Setanta though, do they?) or maybe consider Eircom's eVision?

    Any ideas greatly welcomed, this really seems to be an area where knowledge is king...

    Is he happy with what he has? If so, no need to move especially as the price is good (even if it is just analogue).

    Signing up to myUPC is a doddle.


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    #124
    The Cush
    Registered Users Posts: 15,500 ✭✭✭✭The Cush


    iba wrote: »
    AFAIK there is no analogue signal with UPC.

    Analogue cable channels in Dublin - http://www.boards.ie/vbulletin/showpost.php?p=88414136&postcount=15


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    #125
    Clare in Exile
    Registered Users Posts: 88 ✭✭Clare in Exile


    Thanks for replies. He's happy with what he has, just wanted to see if there were other options out there for him. It seems that he could either stay with what he has or upgrade to digital and get more channels for the same price. So, do people think that he's getting good value at the moment - 14 channels for €28.50 per month? Thanks...


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    #126
    gavmcg92
    Registered Users Posts: 5,316 ✭✭✭gavmcg92


    Clare in Exile wrote: »
    Thanks for replies. He's happy with what he has, just wanted to see if there were other options out there for him. It seems that he could either stay with what he has or upgrade to digital and get more channels for the same price. So, do people think that he's getting good value at the moment - 14 channels for €28.50 per month? Thanks...

    To be honest I would upgrade or leave upc and get saorview if it was me. Mainly due to the ability to get the guide and record/pause/rewind live tv.


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    #127
    Clare in Exile
    Registered Users Posts: 88 ✭✭Clare in Exile


    gavmcg92 wrote: »
    To be honest I would upgrade or leave upc and get saorview if it was me. Mainly due to the ability to get the guide and record/pause/rewind live tv.

    Yeah, I know what you're saying but he wants to retain Setanta. He does have Saorview on another TV. If the combo box has Setanta I'd definitely be advising him to go ahead with that...


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    #128
    dubrov
    Registered Users Posts: 3,556 ✭✭✭dubrov


    Generally you get better deals if you switch provider but Sky do not have Setanta.

    If you want a good deal, ring UPC and tell them you would like to cancel because the price is too high and you can't afford it anymore. They will put you through to cancellations (loyalty dept.) and they will start offering you deals to stay. I think the best you can get is half price for 12 months.

    Even if they call your bluff (which they won't) you have 30 days to change your mind


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    #129
    gavmcg92
    Registered Users Posts: 5,316 ✭✭✭gavmcg92


    dubrov wrote: »
    Generally you get better deals if you switch provider but Sky do not have Setanta.

    If you want a good deal, ring UPC and tell them you would like to cancel because the price is too high and you can't afford it anymore. They will put you through to cancellations (loyalty dept.) and they will start offering you deals to stay. I think the best you can get is half price for 12 months.

    Even if they call your bluff (which they won't) you have 30 days to change your mind

    You don't even have to talk about cancelling if you really don't have the intention of leaving. Just use the direct number and ask them what they can do for you. The staff in loyalty are quite nice to deal with they'll try and work something out.


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    #130
    Thegalwayman
    Registered Users Posts: 746 ✭✭✭Thegalwayman


    Whats the direct number?


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    #131
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    gavmcg92 wrote: »
    You don't even have to talk about cancelling if you really don't have the intention of leaving. Just use the direct number and ask them what they can do for you. The staff in loyalty are quite nice to deal with they'll try and work something out.

    Have to say I got no joy from them. First offer was €3 off then €10. eFibre is actually cheaper for me. Don't watch much TV, so a Saorview/FreeSat would probably be enough. Only problem is don't want a 18mth contract. I ideally like a temporary net connection for 3~6months so I could go back to UPC if it all went badly wrong.


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    #132
    gavmcg92
    Registered Users Posts: 5,316 ✭✭✭gavmcg92


    beauf wrote: »
    Have to say I got no joy from them. First offer was €3 off then €10. eFibre is actually cheaper for me. Don't watch much TV, so a Saorview/FreeSat would probably be enough. Only problem is don't want a 18mth contract. I ideally like a temporary net connection for 3~6months so I could go back to UPC if it all went badly wrong.

    If it's only broadband you're looking at, I believe magnet have no contracts.
    Thegalwayman wrote: »
    Whats the direct number?

    Direct number for Loyalty is 061 272190


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    #133
    smokie72
    Registered Users Posts: 214 ✭✭smokie72


    Rang UPC a couple of weeks ago about the price increase. Didn't receive a letter at the time (got that yesterday). They told me on the phone it was going up so I told them I'm cancelling. Transferred to customer loyalty who offered me a deal but told them I was only really interested in the broadband.

    Anyway I don't really need the broadband now since I got a smartphone so I told I'm giving them 30 days notice. Just got a call this morning from them organising a time to collect the equipment. It was going to cost me over 110 euro a month if I stayed with them. That's over 1300 a year. There are a lot of better things I can do with my money. I'm getting one of those saorview/fta boxes installed when the UPC is gone. Once off bill and a few more bob in my pocket every month, happy days :)


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    #134
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    gavmcg92 wrote: »
    If it's only broadband you're looking at, I believe magnet have no contracts....

    The horror stories for them are worse than UPC. :eek:


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    #135
    gavmcg92
    Registered Users Posts: 5,316 ✭✭✭gavmcg92


    beauf wrote: »
    The horror stories for them are worse than UPC. :eek:

    Really? I'm surprised. They're held in high regard by the likes of Netflix. Guess I'll have to look into it.


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    #136
    who_me
    Registered Users Posts: 3,669 ✭✭✭who_me


    Just received a letter yesterday, saying 'Ignore the previous letter if you received it, the actual price change is 6 euros". (I hadn't received any other letter). Have to love how they phrase it a price change, and not a price increase. Maybe the price is actually going down? Who knows? :rolleyes:


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    #137
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,850 Mod ✭✭✭✭L1011


    gavmcg92 wrote: »
    Really? I'm surprised. They're held in high regard by the likes of Netflix. Guess I'll have to look into it.

    Had about 50 customers on Magnet business packages, most ADSL2 but one or two on ethernet in a business campus. Service is quite good except for surreal routing issues that happened to one customer, repeatedly. Speeds were always as advertised

    Support are surly, arrogant, very poorly informed on what they're actually supporting and generally incompetent. Sales would do things like forgetting to supply power supplies for VOIP phone handsets...


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    #138
    lionela
    Registered Users Posts: 131 ✭✭lionela


    UPC in a recent letter has informed me that due to increases in programming and operating costs they have regretably put an extra €3.50 pm on my bill( I pay every 6 Mths) and it comes to €42 per year.

    Then contradicts themselves that If I Regester on MyUPC they will not charge me the extra €3.50 per month.

    I have written to Customer Care Manager about this double speak and I have had no reply.

    They already have my name / address / account No. so this "Registering" rubbish is a joke. for instance a secret name / my phone No's/ and my date of birth.
    Wtf has my date of birth to do with UPC.
    I have a basic TV package @ €165 for 6 mths and I do not intend to pay any more.

    I have fully resolved to rewire / install a satelite dish / and ancilliary antenna for local stations ie. RTE TV3 TG4 etc. and UPC can stuff their cable system.


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    #139
    Five Lamps
    Closed Accounts Posts: 687 ✭✭✭Five Lamps


    lionela wrote: »
    UPC in a recent letter has informed me that due to increases in programming and operating costs they have regretably put an extra €3.50 pm on my bill( I pay every 6 Mths) and it comes to €42 per year.

    Then contradicts themselves that If I Regester on MyUPC they will not charge me the extra €3.50 per month.

    I have written to Customer Care Manager about this double speak and I have had no reply.

    They already have my name / address / account No. so this "Registering" rubbish is a joke. for instance a secret name / my phone No's/ and my date of birth.
    Wtf has my date of birth to do with UPC.
    I have a basic TV package @ €165 for 6 mths and I do not intend to pay any more.

    I have fully resolved to rewire / install a satelite dish / and ancilliary antenna for local stations ie. RTE TV3 TG4 etc. and UPC can stuff their cable system.

    Why don't you just register and you don't get charged the extra €42 per year?

    I presume that they use your DOB for security but you don't have to complete that field. It is information that they don't need.

    To rewire/install a sat/saorview system will cost you more than your annual subscription but will save you money in the long run.


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    #140
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    I always use the same dummy DOB everywhere.


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    #141
    iba
    Registered Users Posts: 2,624 ✭✭✭iba


    Five Lamps wrote: »
    Why don't you just register and you don't get charged the extra €42 per year?

    I presume that they use your DOB for security but you don't have to complete that field. It is information that they don't need.

    To rewire/install a sat/saorview system will cost you more than your annual subscription but will save you money in the long run.

    You can install a whole Saorview/Sat system for about €150


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    #142
    RainyDay
    Closed Accounts Posts: 6,925 ✭✭✭RainyDay


    iba wrote: »
    You can install a whole Saorview/Sat system for about €150

    You mean self-install, including climbing up ladders with the dish etc?


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    #143
    iba
    Registered Users Posts: 2,624 ✭✭✭iba


    RainyDay wrote: »
    You mean self-install, including climbing up ladders with the dish etc?

    It is easy to self install and you do not necessarily need ladders. A dish can go on a garden wall. This is mine:

    https://us.v-cdn.net/6034073/uploads/attachments/150428/255375.JPG

    And look at a pic by Snaps too:

    http://www.boards.ie/vbulletin/showthread.php?t=2056020003&page=10

    You can buy a sky dish, cable and LNB on Adverts.ie very cheap - €30 - €40

    and then a receiver from as little as €70 or so - check out the Ariva 120, 150, 152, 250 etc.

    Or you can buy the kits that they sell in Lidl and Aldi for less than €100

    Hope that helps.


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    #144
    lertsnim
    Registered Users Posts: 9,721 ✭✭✭lertsnim


    It doesn't even need to go on the wall.


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    #145
    RainyDay
    Closed Accounts Posts: 6,925 ✭✭✭RainyDay


    iba wrote: »
    It is easy to self install and you do not necessarily need ladders. A dish can go on a garden wall. This is mine:

    https://us.v-cdn.net/6034073/uploads/attachments/150428/255375.JPG

    And look at a pic by Snaps too:

    http://www.boards.ie/vbulletin/showthread.php?t=2056020003&page=10

    You can buy a sky dish, cable and LNB on Adverts.ie very cheap - €30 - €40

    and then a receiver from as little as €70 or so - check out the Ariva 120, 150, 152, 250 etc.

    Or you can buy the kits that they sell in Lidl and Aldi for less than €100

    Hope that helps.

    Thanks, nice to see that it's possible. Do you need any special equipment for aligning the dish?

    And to be a bit picky, that's over €200 now, not €150 :P


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    #146
    iba
    Registered Users Posts: 2,624 ✭✭✭iba


    RainyDay wrote: »
    Thanks, nice to see that it's possible. Do you need any special equipment for aligning the dish?

    And to be a bit picky, that's over €200 now, not €150 :P

    No, you do not need any special equipment.

    No it is not over €200

    You can buy the whole kit in lidl/aldi for less than €100

    or

    You can buy a dish, cable, LNB etc on Adverts.ie for €30 - €50 and a receiver for €70 - €100


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    #147
    steveon
    Registered Users Posts: 3,905 ✭✭✭steveon


    iba wrote: »
    No, you do not need any special equipment.

    No it is not over €200

    You can buy the whole kit in lidl/aldi for less than €100

    or

    You can buy a dish, cable, LNB etc on Adverts.ie for €30 - €50 and a receiver for €70 - €100

    Its easy when you know how, avoid all satellite dishes sold in Lidl they are complete rubbish...buy a proper dish and if you don't know how to afix properly on your property get someone to do it for you...

    I am forever getting call outs from people using the wrong fixings to hold a dish onto the back of the house etc and the dish hanging off or facing the wrong direction which in the long term costs you more money and time..

    If your confident the best dishes are the triax ones shown in the pics shown above but once again dont waste your money on any dish sold in Lidl no proper installer out there will put them up as they fall apart due to poor manufacturing hence the cheap cost of them in the first place.


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    #148
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    Seems to me, to do it right, especially if you want Irish and UK channels and to be able to record while watching another (two Uk channels) and for for than one TV you can't do on the cheap if you want decent equipment.

    I don't see what its got to do with this thread though.


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    #149
    icdg
    Moderators, Technology & Internet Moderators Posts: 11,528 Mod ✭✭✭✭icdg


    beauf wrote: »
    Seems to me, to do it right, especially if you want Irish and UK channels and to be able to record while watching another (two Uk channels) and for for than one TV you can't do on the cheap if you want decent equipment.

    I don't see what its got to do with this thread though.

    Indeed, UPC hasn't been mentioned in ten posts. We've a whole forum for satellite if you want to discuss that.


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    #150
    califano
    Registered Users Posts: 5,440 ✭✭✭califano


    Is it possible to negotiate a price decrease but not go with tyhe horizon product instead stay with your old router and tv box?.
    Is is also possible to get 200MB on the old white thompson modem?


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    #151
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    You can always try.

    Just to note you'll need Wifi AC and/or Gigbit Lan on your PC/Laptop to get the most out of 200MB.


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