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Get out of contract (Meteor)

245

Comments

  • #32
    M450
    Registered Users, Registered Users 2 Posts: 677 ✭✭✭M450


    That sounds cool. I might go the slightly longer, more tedious route of switching to PAYG and then to the lite plan as 18 months is a long long time. Even though I don't plan on changing my handset in that time it'll be peace of mind that I'm not bound to a contract.

    Never know when I might want to escape the country haha!

    Come to think of it I might even get away with being on the €10 lite plan with a €5 250MB data add-on. Free Meteor texts and 50min/txts. After that it's only 10c/min to Meteor numbers. Plus 300 webtexts of course!


  • #33
    RasTa
    Closed Accounts Posts: 15,116 ✭✭✭✭RasTa


    Sweet I've being on my desire less then a month.


  • #34
    tylerdurden94
    Registered Users, Registered Users 2 Posts: 2,755 ✭✭✭tylerdurden94


    More questions, I have to send in an email to say I want to cancel, has anybody else had to do this?

    If so how long does it take? Do you get switched back to payg? Can i just go into a meteor store any sign up to the bill pay lite option?

    I'm just a little freaked that i will get stung with some mad charges, is there no repercussions if you mentioned that your coming off it because of this data price change.

    Once again thank you for any info.


  • #35
    Lawstud
    Registered Users Posts: 115 ✭✭Lawstud


    More questions, I have to send in an email to say I want to cancel, has anybody else had to do this?

    If so how long does it take? Do you get switched back to payg? Can i just go into a meteor store any sign up to the bill pay lite option?

    I'm just a little freaked that i will get stung with some mad charges, is there no repercussions if you mentioned that your coming off it because of this data price change.

    Once again thank you for any info[/QUOTE

    I cancelled my 18mth contract around lunch time today. The lady I spoke to advised me to send an email confirming that I wanted to cancel my contract due to the change the contarcts terms by meteor.

    I was further advised that I would be switched to payg. I was told that at some point the service on my phone would drop at which point I should switch the phone off for 20 mins and when I turned it on I would be on payg.

    I have yet to experince the dropped service to facilate the change. Once I am on payg I plan to visit a Meteor shop tomorrow and sign up to a monthly contract.

    The whole issue was resolved very quickly and politely. Just waiting on the service to drop off. But given the amount of people that are cancelling their contracts I presume this is taking some time.

    I wouldn't be worried about any charges. The EU regulation which has precipitated the contractual amendments prohibits any such charges or penalties.


  • #36
    partyatmygaff
    Registered Users, Registered Users 2 Posts: 10,992 ✭✭✭✭partyatmygaff


    All in all Meteor are dealing with this pretty well. It's not consistent but nevertheless they're doing a pretty good job.


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  • #37
    artielange
    Closed Accounts Posts: 307 ✭✭artielange


    tylerdurden94 wrote: »
    More questions, I have to send in an email to say I want to cancel, has anybody else had to do this?

    If so how long does it take? Do you get switched back to payg? Can i just go into a meteor store any sign up to the bill pay lite option?

    I'm just a little freaked that i will get stung with some mad charges, is there no repercussions if you mentioned that your coming off it because of this data price change.

    Once again thank you for any info.

    Same here had to email my mobile number name and address to cancellations@meteor.ie ,did that at 11am today and then rang them at
    1800-222-085. They just checked that they got it and said I be switched in the next 5 minutes.

    Thanks to partyatmygaff I am rooted and out of my contract.:)


  • #38
    Pacifico
    Closed Accounts Posts: 5,115 ✭✭✭Pacifico


    I was told by two people that if i'd cancel the contract i'd have to return the phone!??


  • #39
    partyatmygaff
    Registered Users, Registered Users 2 Posts: 10,992 ✭✭✭✭partyatmygaff


    artielange wrote: »

    Thanks to partyatmygaff I am rooted and out of my contract.:)
    Let's call it the full Desire package :p


  • #40
    Keith186
    Registered Users, Registered Users 2 Posts: 3,213 ✭✭✭Keith186


    Pacifico wrote: »
    I was told by two people that if i'd cancel the contract i'd have to return the phone!??
    That's what meteor were saying on Tuesday but they weren't saying it on Wednesday. I think they copped that "without penalty" means what it says!


  • #41
    Tech3
    Closed Accounts Posts: 3,010 ✭✭✭Tech3


    Yeah this was the statement:
    In accordance with the Ts & Cs, termination must be notified in writing prior to the date of implementation of the change, so you would need to cancel your contract in writing before the 22nd of August. Also in accordance with the T&C’s, if you are within the minimum period of your contract, Meteor is entitled to require the return of your handset. The change does not directly affect customers on Bill Pay Max, Bill Pay Surf or our Smart Plans, as they already have an inclusive allowance of Data within their plans.


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  • #42
    floggg
    Registered Users, Registered Users 2 Posts: 5,824 ✭✭✭floggg


    Keith186 wrote: »
    That's what meteor were saying on Tuesday but they weren't saying it on Wednesday. I think they copped that "without penalty" means what it says!

    Don't think its necessarily clear cut. If title doesn't pass until the end of the term, then the phone is not yours but meteors. When you exercise the option to terminate, the phone is still actually meteors, so in theory they can ask for it back.

    No unfortunately for meteor however, the terms and conditions posted on line dont seem to be drafted the best, in that there is no reference to amendments to T&C's that I can see, or any provision regarding ownership of the phone upon early termination.

    Perhaps the reason they've changed tone is because they have left it all a bit ambiguous. if they had a better drafted contract, I don't think there would be anything to stop them seeking the return of the phone.

    Asking for the return of their own property wouldn't be a penalty (although you would expect that they would refund the money you paid for it).


  • #43
    Pacifico
    Closed Accounts Posts: 5,115 ✭✭✭Pacifico


    Keith186 wrote: »
    That's what meteor were saying on Tuesday but they weren't saying it on Wednesday. I think they copped that "without penalty" means what it says!

    I was told this today unfortunately....wonder why i'm being told this when so many others are not?


  • #44
    partyatmygaff
    Registered Users, Registered Users 2 Posts: 10,992 ✭✭✭✭partyatmygaff


    Pacifico wrote: »
    I was told this today unfortunately....wonder why i'm being told this when so many others are not?
    I think it depends on your history with Meteor. How long are you with them and what do you want to change to?


  • #45
    Tech3
    Closed Accounts Posts: 3,010 ✭✭✭Tech3


    I only entered a contract with Meteor last Wednesday. Is it worth ringing up and seeing if I could upgrade to free meteor calls and txts. If I succeed, will I have to go into a meteor store to sign up for a new 18 month contract?

    Thanks


  • #46
    Pacifico
    Closed Accounts Posts: 5,115 ✭✭✭Pacifico


    partyatmygaff wrote: »
    I think it depends on your history with Meteor. How long are you with them and what do you want to change to?

    With them just over a year on bill....


  • #47
    FastFullBack
    Registered Users, Registered Users 2 Posts: 1,457 ✭✭✭FastFullBack


    Sweet, that was easier than I thought. I didn't have to switch to PAYG or anything. Told them I want to cancel contract and switch to Bill Pay Lite. So from August 25th I'm back on €10 a month Bill Pay Lite & €5 250MB add-on and out of my contract after only 3 months.


  • #48
    tylerdurden94
    Registered Users, Registered Users 2 Posts: 2,755 ✭✭✭tylerdurden94


    Lawstud wrote: »
    I cancelled my 18mth contract around lunch time today. The lady I spoke to advised me to send an email confirming that I wanted to cancel my contract due to the change the contarcts terms by meteor.

    I was further advised that I would be switched to payg. I was told that at some point the service on my phone would drop at which point I should switch the phone off for 20 mins and when I turned it on I would be on payg.

    I have yet to experince the dropped service to facilate the change. Once I am on payg I plan to visit a Meteor shop tomorrow and sign up to a monthly contract.

    The whole issue was resolved very quickly and politely. Just waiting on the service to drop off. But given the amount of people that are cancelling their contracts I presume this is taking some time.

    I wouldn't be worried about any charges. The EU regulation which has precipitated the contractual amendments prohibits any such charges or penalties.

    Cheers man that was exactly what i was looking for.
    artielange wrote: »
    Same here had to email my mobile number name and address to cancellations@meteor.ie ,did that at 11am today and then rang them at
    1800-222-085. They just checked that they got it and said I be switched in the next 5 minutes.

    Thanks to partyatmygaff I am rooted and out of my contract.:)

    Yeah thats what i was told, should i put in the email about the change in their data plans as that why im getting out of it to be sure?

    What is the worse that could happen, lets say they want the phone back, do it get back the money i paid for it?


  • #49
    eden_my_ass
    Registered Users Posts: 594 ✭✭✭eden_my_ass


    artielange wrote: »
    Same here had to email my mobile number name and address to cancellations@meteor.ie ,did that at 11am today and then rang them at
    1800-222-085. They just checked that they got it and said I be switched in the next 5 minutes.

    Thanks to partyatmygaff I am rooted and out of my contract.:)

    That was....easy...emailed and rang and after 30 secs of upgrade offers she accepted the change. Lovely!


  • #50
    subway
    Closed Accounts Posts: 6,131 ✭✭✭subway


    can anyone tell me if i can do this on bill pay surf?
    and change to something cheaper?


  • #51
    artielange
    Closed Accounts Posts: 307 ✭✭artielange


    tylerdurden94 wrote: »
    Cheers man that was exactly what i was looking for.



    Yeah thats what i was told, should i put in the email about the change in their data plans as that why im getting out of it to be sure?

    What is the worse that could happen, lets say they want the phone back, do it get back the money i paid for it?

    I would like to cancel my contract due to a change of the contract terms by Meteor.Besides My name mobile # and address was all I included. Sent the email and called 4 hours later and it was done.

    This morning got a message that a text I tried to send last night couldn't because I didn't have enough credit.:)


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  • #52
    tylerdurden94
    Registered Users, Registered Users 2 Posts: 2,755 ✭✭✭tylerdurden94


    Fantastic, cheers man.


  • #53
    Lawstud
    Registered Users Posts: 115 ✭✭Lawstud


    I sent an email yesterday. Nothing had happen by this morning. So I rang them to see what the crack was. The guy I spoke to told me that he would switch me to the monthly €30 plan.

    I said that I was advised yesterday that I would have go into a meteor shop to sign a new contract. He said that there were changes made since yesterday and there was no need to go into a meteor shop to organise it. He did it over the phone. The new contract kicks in automatically at the end of my current bill period.


  • #54
    cojomo2
    Registered Users, Registered Users 2 Posts: 3,220 ✭✭✭cojomo2


    Lawstud wrote: »
    I sent an email yesterday. Nothing had happen by this morning. So I rang them to see what the crack was. The guy I spoke to told me that he would switch me to the monthly €30 plan.

    I said that I was advised yesterday that I would have go into a meteor shop to sign a new contract. He said that there were changes made since yesterday and there was no need to go into a meteor shop to organise it. He did it over the phone. The new contract kicks in automatically at the end of my current bill period.


    yeah, but without free meteor to meteor calls and texts!


  • #55
    M450
    Registered Users, Registered Users 2 Posts: 677 ✭✭✭M450


    FastFullBack wrote: »
    Sweet, that was easier than I thought. I didn't have to switch to PAYG or anything. Told them I want to cancel contract and switch to Bill Pay Lite. So from August 25th I'm back on €10 a month Bill Pay Lite & €5 250MB add-on and out of my contract after only 3 months.
    Wow that was so easy. I'm changing to Bill Pay Lite on the 15th August with the 250MB data add on, cutting my monthly bill in half and no more contract! (4 months into an 18 month contract) :D

    Also, no messing about with switching to PAYG or to other networks and back, or with giving back the handset... cheers Meteor!


  • #56
    M450
    Registered Users, Registered Users 2 Posts: 677 ✭✭✭M450


    cojomo2 wrote:
    yeah, but without free meteor to meteor calls and texts!
    You sure about that?


  • #57
    Burning Eclipse
    Registered Users, Registered Users 2 Posts: 2,943 ✭✭✭Burning Eclipse


    partyatmygaff wrote: »
    Since I know the majority of Android users on this subforum are on Meteor I feel this is suited here (In case you don't read Mobiles & PDAs)

    http://boards.ie/vbulletin/showthread.php?t=2055977831

    Just succeeded in getting out of my 12 month contract only 3 months in on my Desire :)

    Not leaving Meteor or anything but it's nice knowing you're free :D

    Sincere thanks PAMG. I got my Desire, and first bill pay contract (18 months) the day the phone launched here. Thanks to your post here I just moved to Bill pay lite... €15 per month gets me 50 mins, 50 texts, free meteor to meteor text and 250 MB data. Oh ya, and the opportunity to get out whenever I like. Again, thanks :)


  • #58
    eden_my_ass
    Registered Users Posts: 594 ✭✭✭eden_my_ass


    cojomo2 wrote: »
    yeah, but without free meteor to meteor calls and texts!

    Interested in hearing more about this here too, just switched to Bill Pay Smart Lite this morning, webpage still shows free meteor to meteor calls and texts


  • #59
    cojomo2
    Registered Users, Registered Users 2 Posts: 3,220 ✭✭✭cojomo2


    eden_my_ass wrote: »
    Interested in hearing more about this here too, just switched to Bill Pay Smart Lite this morning, webpage still shows free meteor to meteor calls and texts


    I asked to be switched to bill pay lite smart on Wednesday, was told it PAYG only, so I agreed. I still have not been switched due to a 'technical issue', but they rang me today to say they are still looking into it, but said if I liked they could switch me over to Bill pay lite over the phone, but without free meteor calls and texts. If I wanted this included, I had to call into a store.

    I'm still waiting for the 'technical issue' to be resolved.


  • #60
    eden_my_ass
    Registered Users Posts: 594 ✭✭✭eden_my_ass


    cojomo2 wrote: »
    I asked to be switched to bill pay lite smart on Wednesday, was told it PAYG only, so I agreed. I still have not been switched due to a 'technical issue', but they rang me today to say they are still looking into it, but said if I liked they could switch me over to Bill pay lite over the phone, but without free meteor calls and texts. If I wanted this included, I had to call into a store.

    I'm still waiting for the 'technical issue' to be resolved.

    What I was told was that I'd be switched over to that package (with no provisos) on my next cycle date, which is early August. Are you sure your issue isn't because of them changing policies all week about how to handle this terms and conditions issue. If I were you I'd ring again and confirm you're switching to the full package "as advertised"


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  • #61
    M450
    Registered Users, Registered Users 2 Posts: 677 ✭✭✭M450


    eden_my_ass wrote: »
    What I was told was that I'd be switched over to that package (with no provisos) on my next cycle date, which is early August. Are you sure your issue isn't because of them changing policies all week about how to handle this terms and conditions issue. If I were you I'd ring again and confirm you're switching to the full package "as advertised"
    That's how I see it aswel. I asked to be switched to the Bill Pay Lite plan, which their website says includes Free Meteor texts. So I better bloody get them! haha


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