* Ryanair * Ryanair * Ryanair *

zuroph · 04-03-2009 4:35pm

luckylucky wrote: »

I take your point that she wasn't careful enough with her own hand baggage - nevertheless it's not acceptable, unless you live in a Stalinist state that is, to be kicked off your flight for simply making a complaint(justified or not).

it would make sense to be refused boarding with baggage which is outside the limits of the rules though.

luckylucky · 04-03-2009 4:38pm

So then Ryanair are cheap and uncheerful - their customer service sucks and you got no right to complain about it Axer styleee. Fly with them if you fully understand this and don't f'kin complain about it - coz your just another piece of meat and you're not a valued customer.

Hmmm... Am I glad I don't depend on Ryanair.

(Yeah Yeah I know they hardly depend on me)

zuroph · 04-03-2009 4:41pm

their customer service was fine there. allowing her to board with an oversized bag would have caused a delay for EVERY OTHER CUSTOMER on the flight. She's nothing special and exempt from the rules. complaining and moaning about it, when she knows she's in the wrong is holding up everyone else who just wants to get on their flight and go home/wherever.
I'll make this clear; she had a bag that exceeded the rules, SHE HAD NOTHING TO COMPLAIN ABOUT. time saved.

axer · 04-03-2009 4:42pm

luckylucky wrote: »

you got no right to complain about it Axer styleee.

Of course you have a right to complain if they break the terms & conditions i.e. the contract, they have with you. You dont have the right to complain when you mess up yourself since it is your fault. Pretty simple I would think.

luckylucky wrote: »

Fly with them if you fully understand this and don't f'kin complain about it - coz your just another piece of meat and you're not a valued customer.

Fly with them if you are willing to accept the terms & conditions of travel. If you do not agree with a term then do not make a contract with them. Is it that hard to understand?

Fighting Irish · 04-03-2009 4:51pm

GreeBo wrote: »

Problem is that Ryanair rarely fly from A to B, its usually A to B*.
B* being some 30 miles outside of B.

Whenever I have checked recently, Aerlingus has been the same if not cheaper, so I go AerLingus now.

When I first heard that Ryanair were going to stop taking the piss I was happy...then I heard they were charging for it instead

I understand that, i just don't understand the people who can't understand that all you should expect with ryanair is a seat on the plane

Understand? :pac:

Fighting Irish · 04-03-2009 4:55pm

luckylucky wrote: »

An English friend of mine recently was taking a Ryaniar flight from Birmingham to Faro. She was boarding the plane, when one of the staff asked her to check her handluggage for size, after failing to squash her baggage into their measuring thingy, she was asked could she take anything out. When she said how would she get back whatever she took out - the guy just shrugged his shoulders - when she complained that this was awful service - the guy said right you're not getting on the plane :eek:.

When she got back to the Ryanair desk - the guy there said I don't want to hear about your complaint. This is just a week after her husband's flight from Birmingham was cancelled in the last minute coz of the weather - seemingly all the other flights were going ok though . He had to make his own way to Stansted, they wouldn't pay for hotels or for transport costs. Needless to say they are livid and are not going to fly with Ryanair again.

On the toilet thing, my wife actually said to me a couple of months ago - half in jest and half serious that next thing you'll know is that Ryanair will start charging you for using the toilet. Looks like she might have been more right than I thought.

Anyway I think whether this toilet charging story is a pisstake or not - it's time that the EU starts regulating the airline industry a whole lot more as it's getting out of hand. Passengers are treated really badly these days and it semes to be getting worse and worse - it's time to reverse this trend imo. These days it's easier to get around to seeing different parts of Europe but unfortunately some sh1t airlines like Ryanair have got routes that passengers like, so if you take the route of starting to avoid certain airlines - then you can be severely limited. For Irish passengers in particular were you to start boycotting (something I wouldn't blame anyone for doing) Ryanair it would really curtail where you could go to easily.

Personally I'd prefer to pay a little bit more if it ensured some basic comfort and a reasonable service. Imo Seat length and width should be big enough to ensure that most people are not going to feel squashed. I mean I'm 5'10" and I feel squashed on a lot of these budget flights - god help those over 6 foot.

Ryanair is one of the most successful Irish businesses and normally that would make me proud of it but instead it makes me cringe :mad:

So her hand luggage was too big and its ryanairs fault?
Let them charge people to go for a piss, i say charge for everything. Then i can get even cheaper flights, i'll gladly not take a piss while on the plane if it saves me a few squid

luckylucky · 04-03-2009 4:59pm

axer wrote: »

Of course you have a right to complain if they break the terms & conditions i.e. the contract, they have with you. You dont have the right to complain when you mess up yourself since it is your fault. Pretty simple I would think.

Fly with them if you are willing to accept the terms & conditions of travel. If you do not agree with a term then do not make a contract with them. Is it that hard to understand?

Terms and Conditions - how many people actually read these (Yeah before you go there - I know it's not Ryanair's fault :rolleyes:)

Going around in circles here. I'm sure we can just go on and on with more and more wisecracks, putdowns etc etc.

You've taken my friend's story in one light and see it as her fault - that's your perogative. I see it in a different light, that's mine. The story is as is and people who see it here will no doubt make up their own minds on it.

I'm done arguing about this because

I'm not a politician so I don't get a buzz out of endless debate.
We are opposite sides to this. I was at least prepared to concede that she should have been more aware of the size of her hand luggage. You've clearly taken your stance and that's it. The posters so far seem to be on your side Axer, so maybe I'm wrong, but also maybe that's why the Irish consumer gets badly treated and ripped off in general, coz they are prepared to accept it much easier than in other countries.

axer · 04-03-2009 5:02pm

luckylucky wrote: »

Terms and Conditions - how many people actually read this (Yeah before you go there - I knwo it's not Ryanair's fault :rolleyes:)

If you know it is not ryanair's fault that some people do not read the terms of the ticket then why even bring this up now? Ignorance is not an excuse.

luckylucky wrote: »

Going around in circles here. I'm sure we can just go on and on with more and more wisecracks, putdowns etc etc.

There are no wisecracks and putdowns. I am telling you as it is and you do not like it.

luckylucky wrote: »

You've taken my friend's story in one light and see it as her fault - that's your perogative. I see it in a different light, that's mine. The story is as is and people who see it here will no doubt make up their own minds on it.

How could it not be her fault? She broke the terms of the ticket which says that boarding can be refused if carry on baggage is too big or heavy. Why should ryanair make an exception for her?

luckylucky wrote: »

I'm done arguing about this because
I'm not a politician so I don't get a buzz out of endless debate.

We are opposite sides to this. I was at least prepared to concede that she should have been more aware of the size of her hand luggage. You've clearly taken your stance and that's it.

You are done arguing with this because you are clearly wrong in this matter.

luckylucky · 04-03-2009 5:13pm

axer wrote: »

You are done arguing with this because you are clearly wrong in this matter.

Perhaps the following quote I read a few weeks ago is apt in this matter.

"Never argue with an idiot. They bring you down to their level and beat you with experience."

I simply can't compete there I'm afraid.

axer · 04-03-2009 5:14pm

luckylucky wrote: »

Perhaps the following quote I read a few weeks ago is apt in this matter.

"Never argue with an idiot,you'll always lose, they will just bring you down to their level, and they are far more experienced than you at it"

I simply can't compete there I'm afraid.

There is no need for personal insults.

zuroph · 04-03-2009 5:18pm

luckylucky, that is pathetic. you're example of rubbish customer service was shown to be wrong, and you result to personal insults. I hope you have a nice little smile to yourself about it, because everyone else is laughing at you. post reported.

luckylucky · 04-03-2009 5:19pm

axer wrote: »

There is no need for personal insults.

There is no need to be condescending either. I also did not call you an idiot directly, it's a common online quote - just found that the discussion was getting idiotic and your condescending comments were unneccessary and unhelpful.

to Zuroph found a bandwagon to jump on I see.

Also I noticed you changed your post back from calling me luckylady to luckylucky, afraid that that wouldn't go down well with the mods after you decided to report me. Yeah I could act the the same and report you for that no doubt. Meh, I never was a snitch and not going to start now.

Just to reiterate Ryanair's treatment of my friend was disgusting imo. Axer and co think otherwise, they are entitled to their opinion as I am to mine. Silly arguing back and forth was getting nowhere. Still follow up with condescending remarks when I was willing to say let's agree to disagree and what do you expect back from me.. Have a nice day :rolleyes:

Kotek Besar · 04-03-2009 6:16pm

I was flying to Shannon from East Midlands once. I was carrying one piece of hand luggage - a SkyHD box, carried in a carrier bag. The item was within the weight and dimension limits prescribed by Ryanair.

At the gate in East Mids, the Ryanair staff (or the Servisair staff, working on behalf of Ryanair, to be correct), looked at the bag, then *literally* snatched it out of my hand and showed it to her colleague. "This'll have to be checked in, won't it", she said. She didn't even have the courtesy to look at me.

I protested, politely, explaining that the item is within the limits, and if they had one of those "cages" around they were welcome to check. The agent replied, "it's being checked in and if you argue with me again I'll off-load you".

The bag was then handed to a member of cabin crew, to give to the ground staff, to put in the hold. However, when we got to the plane and out of sight of that Servisair girl, the cabin crew girl asked me, "would you prefer to just carry it on, rather than have it put in the hold?" It told her I would, please, and thanked her.

So my "beef", as it were, was with Servisair, and not Ryanair. Though I must point out that the Servisair girl made it explicitly clear to me that she "worked for Ryanair".

axer · 04-03-2009 6:36pm

benifa wrote: »

I was flying to Shannon from East Midlands once. I was carrying one piece of hand luggage - a SkyHD box, carried in a carrier bag. The item was within the weight and dimension limits prescribed by Ryanair.

At the gate in East Mids, the Ryanair staff (or the Servisair staff, working on behalf of Ryanair, to be correct), looked at the bag, then *literally* snatched it out of my hand and showed it to her colleague. "This'll have to be checked in, won't it", she said. She didn't even have the courtesy to look at me.

I protested, politely, explaining that the item is within the limits, and if they had one of those "cages" around they were welcome to check. The agent replied, "it's being checked in and if you argue with me again I'll off-load you".

The bag was then handed to a member of cabin crew, to give to the ground staff, to put in the hold. However, when we got to the plane and out of sight of that Servisair girl, the cabin crew girl asked me, "would you prefer to just carry it on, rather than have it put in the hold?" It told her I would, please, and thanked her.

So my "beef", as it were, was with Servisair, and not Ryanair. Though I must point out that the Servisair girl made it explicitly clear to me that she "worked for Ryanair".

Servisair are contracted by Ryanair. They dont work directly for them. They are the ones that make the money from excess weight baggage charges etc. There was a memo that was leaked that stated that employees were to be very strict about luggage weights etc to try and up their revenue.

Kotek Besar · 04-03-2009 6:43pm

axer wrote: »

Servisair are contracted by Ryanair. They dont work directly for them.

I know. A friend of mine is a Servisair manager at Birmingham airport.

axer wrote: »

They are the ones that make the money from excess weight baggage charges etc.

At least 40%, iirc, is what Servisair take from the Ryanair charges they make.

axer wrote: »

There was a memo that was leaked that stated that employees were to be very strict about luggage weights etc to try and up their revenue.

Funnily enough, in my case, she wasn't going to charge me for putting my item in the hold. To this day, her motives are a mystery to me.

axer · 04-03-2009 6:46pm

luckylucky wrote: »

There is no need to be condescending either. I also did not call you an idiot directly, it's a common online quote - just found that the discussion was getting idiotic and your condescending comments were unneccessary and unhelpful.

Excuse me, you are now admitting you were calling me an idiot - just not directly. I have not insulted you in this manner.

I have a right to challenge the points made in your posts which is what I did. I did so fairly and even though you acknowledged your friend was wrong you still think Ryanair were wrong to stop her boarding the flight. That is baffling.

luckylucky wrote: »

Just to reiterate Ryanair's treatment of my friend was disgusting imo. Axer and co think otherwise, they are entitled to their opinion as I am to mine. Silly arguing back and forth was getting nowhere. Still follow up with condescending remarks when I was willing to say let's agree to disagree and what do you expect back from me.. Have a nice day :rolleyes:

Im not bothered whether you agree to disagree. You were making points that I disagree with. Points which I have shown you were incorrect. It is ironic that your argument was completely wrong but yet you call me the idiot.

axer · 04-03-2009 6:48pm

benifa wrote: »

At least 40%, iirc, is what Servisair take from the Ryanair charges they make.

Thought it would be more tbh.

benifa wrote: »

Funnily enough, in my case, she wasn't going to charge me for putting my item in the hold. To this day, her motives are a mystery to me.

Strange logic alright since obviously the item had been screened by security and deemed ok.

luckylucky · 04-03-2009 7:23pm

axer wrote: »

It is ironic that your argument was completely wrong but yet you call me the idiot.

My argument was not wrong at all - just because your perception that it is wrong doesn't make it so - you can make cases for just about anything at the end of the day. From my perception it is wrong to treat your customers shabbily. Imo there is a helluva difference between airline travel and travelling by bus or train. You wait around in uncomfortable airports for hours, it's a right hassle at times, then you get to the plane and find there is a problem with your hand-luggage.

I think a lot of people would understand and relate to my friend's frustration, regardless of Ryanair's Terms and Conditions, there is no way she should have been stopped from boarding for simply uttering a complaint.

Other than I think Ryanair are a load of p1$$

, that is the hub of my argument, you disagree fair enough, I never said you were wrong to disagree, when I saw the way this was going and that there was little or no middle ground. I stated the pointlessness of this arguing, you took it as some sort of concession when it was never meant as such.. furthermore you got all high and mighty but how you are right, and you took on an even more condescending tone. FWIW I don't think you are an idiot and are a practiced debater. I think you very likely are argumentative for the sake of being argumentative and you probably enjoy it for the pure sake of it.

Oryx · 04-03-2009 7:36pm

@luckylucky. I want to leave the he-said-she-said and name calling out of this. Do you not accept that your friend was in the wrong at all, for having a bag too big? I get that the staff should not be as rude as you describe, but some are. Out of all that you said, I did not get the impression that the refusal to allow her to board was essentially because of her complaint but because the bag was too big and there was nothing she could do to fix that. Have I misunderstood you? Had the bag issue been resolved and then she was refused for being argumentative or something?

zuroph · 04-03-2009 7:47pm

for the record, i typed lucky lady as a mistake as I was also reading a thread with a poster called lobsterlady, and the names got mixed up

luckylucky · 04-03-2009 8:18pm

Oryx wrote: »

@luckylucky. I want to leave the he-said-she-said and name calling out of this. Do you not accept that your friend was in the wrong at all, for having a bag too big? I get that the staff should not be as rude as you describe, but some are. Out of all that you said, I did not get the impression that the refusal to allow her to board was essentially because of her complaint but because the bag was too big and there was nothing she could do to fix that. Have I misunderstood you? Had the bag issue been resolved and then she was refused for being argumentative or something?

Well firstly thanks for bringing a more civil tone to this thread.

Anyway yes I did accept it, I thought that was fairly clear, if not I'm saying it now again. As an aside, lately when I've flown, they quite often take a look at your hand luggage at the check-in desk. I think it would be best to have this sorted out, before it ever gets to boarding the plane. Anyway I guess passengers should make themselves more aware of this, and that was something which my friend could be rightly criticised for (assuming she hadn't already checked her bag and it past a previous test).

My impression from the story I got from my friend's husband that she was stopped simply because she dared to complain. I'm sorry if I haven't made this clear enough. I mean I'm sure she would have agreed, grumpily, no doubt to take something out of her bag if it meant she could get her flight. I'll have to speak with her directly to get the finer details. My friend is a mild-mannered middle-aged woman btw so for her to be really livid would normally take a lot.

I really don't think it's the right way to treat people, even if treating you like crap is inherent in the Terms and Conditions.

dudara · 04-03-2009 8:19pm

I know Ryanair is a contentious topic but if posters cannot be civil to each other, then I will consider awarding some infractions.

dudara

the groutch · 05-03-2009 12:11am

I have noticed then being alot more stringent in relation to carry on, I've started measuring & weighing my carry on now before I leave home to be safe

Kotek Besar · 05-03-2009 12:27am

the groutch wrote: »

I have noticed then being alot more stringent in relation to carry on, I've started measuring & weighing my carry on now before I leave home to be safe

According to my friend who works for Servisair in BHX, Ryanair are telling them all to be absolutely strict with hand baggage at present. No more than 1 item, correct weight and dimensions. No exceptions.

He was telling me that his staff feel almost embarrassed when it comes to Ryanair flights. They have to walk up and down the length of the queue of passengers, like army officers and soldiers, ensuring that every single passenger is following procedure.

Anyone with incorrect cabin baggage gets offloaded, no exceptions, no option to check-in the excess.

Note that Ryanair say on their website:

Ryanair passengers who do not comply and present with more than one piece of hand luggage will be charged €/£30 at the departure gate and have their bag placed in the aircraft’s hold.

At Birmingham airport though, there is no facility for Servisair to charge the £30 fee, so offloading is the only option. Ryanair know this, yet they continue to leave this message on their website, knowing full well that, at Birmingham airport at least, their customers WILL NOT be charged £30 at the gate for non-compliance, they will be OFFLOADED.

eth0_ · 05-03-2009 1:28am

benifa wrote: »

At the gate in East Mids, the Ryanair staff (or the Servisair staff, working on behalf of Ryanair, to be correct), looked at the bag, then *literally* snatched it out of my hand and showed it to her colleague. "This'll have to be checked in, won't it", she said. She didn't even have the courtesy to look at me..

Sure there is no facility to check hold luggage once you pass security so I don't know what she was talking about? They don't have the tag printers, nor do they have an x-ray machine at gates.

ShatterProof · 05-03-2009 2:27am

eth0_ wrote: »

..... nor do they have an x-ray machine at gates.

your bag has already been x-rayed.

Oryx · 05-03-2009 10:51am

eth0_ wrote: »

Sure there is no facility to check hold luggage once you pass security so I don't know what she was talking about? They don't have the tag printers, nor do they have an x-ray machine at gates.

On some flights I know larger carry-on baggage and things like buggies are taken and put somewhere* for the duration of the flight. They are returned to the owners at the steps as you disembark. So perhaps thats what RA do?

*No idea where.

Nody · 05-03-2009 11:30am

Oryx wrote: »

*No idea where.

Same location as checked in luggage iirc (I've had it both handed back to me at the stairs and been told it will come in with the checked in luggage).

eth0_ · 05-03-2009 11:46am

ShatterProof wrote: »

your bag has already been x-rayed.

There are many items you are permitted to have in your hand luggage that you may not put in the hold of an aircraft.

Nody · 05-03-2009 11:48am

eth0_ wrote: »

There are many items you are permitted to have in your hand luggage that you may not put in the hold of an aircraft.

Care to mention a few? Thinking of the 100 ml limit for gas etc. I can't think of anything you would be allowed in hand luggage which is not allowed in the hold (as I recall the hand luggage restrictions are even worse then the hold once).

axer · 05-03-2009 12:17pm

Why would there be a problem with 100 ml limit for gas going into the hold? The hold is pressurised as much as the cabin.

MOH · 05-03-2009 2:53pm

luckylucky wrote:

I think a lot of people would understand and relate to my friend's frustration, regardless of Ryanair's Terms and Conditions, there is no way she should have been stopped from boarding for simply uttering a complaint.

I and everyone else on the plane spent nearly 20 minutes sitting waiting to take off while two morons wandered up and down a full flight trying to fit their almost suitcase size hand luggage into the overhead compartment, moaning that there was nowhere to fit their bag. One guy had his bag taken off and put in the hold, then remembered that his passport was in it, and it had to be taken out, passport retrieved, and put back in again, further delay for everyone else. We ended up coming very close to missing our takeoff slot.

So I've zero sympathy for your friend -if she wants to carry a bag on, make sure it's the right size, or check it in. And certainly don't start complaining and delaying the flight further.

luckylucky wrote: »

As an aside, lately when I've flown, they quite often take a look at your hand luggage at the check-in desk. I think it would be best to have this sorted out, before it ever gets to boarding the plane.

Most people with hand luggage only are going to check in online, so they won't be at a check in desk.

alan dunne 27 wrote: »

The moronic attitude by people who fly Ryanair - "because it's cheaper" - leaves me dumbfounded .

I can't understand the moronic attitude of people who think Aer Lingus is any better than Ryanair. After spending a year living on a route serviced only by AL, I'll never fly with them again given an option. And that was before they became a "low-fares" airline, though even then they were budget in everything but price.

Say you want to go to London.
You fly to Luton with Ryanair because it is 20euro cheaper than AerLingus.
AerLingus fly to London and there's a tube at Heathrow so you can get your 3day or week or oyster ticket.
You then spend 20quid getting from Luton to London.

Why the hell would I fly to Luton? I'd go to Stansted, and be on the train 15 minutes after I land. While I'd still be trekking through the corridors of Heathrow (or waiting for the late AL plane to land). Or Gatwick.

Say you want to go to Milan. Ryanair fly into Linate, 9km out, AL into Malpensa, 50km out. Or Riga - both fly into the same airport.

I can't book Aer Lingus anyway, because the credit card I use has a PO box as the address, which Aer Lingus won't accept. Even though it's acceptable to the bank, and for Visa International, and for any other airline, AL in their infinite wisdom decided it's not OK. So I have to book with a different card, which incurs a fee.

Nody · 06-03-2009 6:15pm

Found this on another board I visit:

Bleh, link did not work, ignore.

Davidth88 · 09-03-2009 2:22pm

Errr MOH

Say you want to go to Milan. Ryanair fly into Linate, 9km out, AL into Malpensa, 50km out. Or Riga - both fly into the same airport.

EI ( Aer Lingus ) fly to both Linate and Malpensa , Linate on a daily basis , Malpensa only 2-3 times a week.

FR ( Ryanair ) fly to Bergamo which is about 50km from Milan .

Why the hell would I fly to Luton? I'd go to Stansted, and be on the train 15 minutes after I land. While I'd still be trekking through the corridors of Heathrow (or waiting for the late AL plane to land). Or Gatwick.

The trains from Stansted and Luton are not cheap, if you are going to West London then LHR ( Heathrow ) is really the only reasonable place to fly to.

MOH · 10-03-2009 11:46am

Davidth88 wrote: »

Errr MOH

EI ( Aer Lingus ) fly to both Linate and Malpensa , Linate on a daily basis , Malpensa only 2-3 times a week.

FR ( Ryanair ) fly to Bergamo which is about 50km from Milan .

Oops

Pretty sure AL definitely only used to fly to Malpensa, must have been Alitalia I went to Linate with. Sorry, was talking rubbish there, good spot.

The trains from Stansted and Luton are not cheap, if you are going to West London then LHR ( Heathrow ) is really the only reasonable place to fly to.

My point was that alandunne27 was saying you'd fly to Luton if you were going to London with Ryanair - I couldn't understand why, surely you'd go to Stansted or Gatwick.
And pretty much any time I go over for a match (NE London), it's cheaper to go Ryanair to Stansted and get the express than Aer Lingus to LHR. Even factoring in nearly 30 quid for the express. Plus it's a much easier airport to get around than Heathrow.

A Dub in Glasgo · 10-03-2009 8:15pm

Ryanair have announced the phased introduction of web check in only. Get your printers ready!

http://www.ryanair.com/site/EN/news.php?yr=09&month=mar&story=gen-en-100309

Ryanair To Go 100% Web Check-In From October
Ryanair, Europe’s largest low fares airline, today (10 March) announced it will move to 100% web check-in from 1st October 2009. This move will allow all passengers, including those travelling with checked baggage, to check-in online thereby avoiding time wasting queues and delays at airport check-in desks.

Ryanair’s web check-in service is open from 15 days to 4 hours before the scheduled departure time of each flight. Web check-in can be accessed via ryanair.com using booking confirmation numbers or flight details to retrieve each reservation.

Having printed their boarding cards at home passengers without check-in bags can continue to proceed directly through airport security while those with check-in bags can simply present at one of Ryanair’s “drop desks” before proceeding through airport security to the boarding gate. This will free passengers from wasting hours at airports prior to departure and will dramatically reduce travel times for all Ryanair passengers.

Ryanair will phase in the introduction of its 100% web check-in as follows:

· Phase 1: From 19th March 2009, Ryanair’s web check-in service will be extended to (a) non EU/EEA citizens, (b) passengers travelling with checked baggage and (c) reduced mobility customers.

Customers choosing web check-in and travelling with only carry-on bags will continue to enjoy this service free of charge. A web check-in fee of £5/€5 per person/per flight will apply to passengers travelling with checked baggage, while customers who wish to use airport check-in will be charged an airport check-in fee of £10/€10 per person/per flight at the time of booking.

· Phase 2: From 1st May 2009 all new bookings will be required to use web check-in, and the use of traditional airport check-in desks will be phased out over the summer months. The web check-in fee of £5/€5 per person, per flight will apply to all new bookings (except promotional fares) from 1st May 2009. In order to dissuade passengers from using airport check-in desks, the fee for airport check-in will double to £20/€20 per person/per flight at the time of booking.

· Phase 3: From 1st October 2009 airport check-in desks will no longer be available at any Ryanair airport. All passengers will be required to web check-in and those who have checked in bags will use the airport “bag drop” desks, if required. From this date, children under the age of 16 will no longer be able to travel unaccompanied and passports and national ID cards will be the only accepted forms of photo ID on Ryanair flights.

Ryanair’s Stephen McNamara said:

“Ryanair’s web check-in service is currently used by up to 75% of our passengers. This increasing trend has allowed Ryanair to continue to reduce our guaranteed lowest fares. Ryanair’s average one way air fare has now been reduced (by a further 9% in the last quarter) to just €34. Ryanair will phase in 100% web check-in and our “bag drop” service during summer 2009 thereby allowing all Ryanair passengers to benefit from the convenience of avoiding airport check-in queues.

“Ryanair’s move to 100% web check-in from 1st October 2009 is a first for the airline industry and is another pioneering move from Ryanair, which will again lower the cost of flying for millions of Ryanair customers. We are confident that all passengers will embrace this improved service which will allow them to forever avoid check-in queues while at the same time it will enable Ryanair to lower our airport and handling costs and pass on these savings to all passengers in the form of even lower air fares next winter”.

therecklessone · 10-03-2009 10:15pm

· Phase 2: From 1st May 2009 all new bookings will be required to use web check-in, and the use of traditional airport check-in desks will be phased out over the summer months. The web check-in fee of £5/€5 per person, per flight will apply to all new bookings (except promotional fares) from 1st May 2009. In order to dissuade passengers from using airport check-in desks, the fee for airport check-in will double to £20/€20 per person/per flight at the time of booking.

So I will have to pay to check in? Wonderful...what next, pay to use the steps for boarding? :rolleyes:

axer · 10-03-2009 10:17pm

therecklessone wrote: »

So I will have to pay to check in? Wonderful...what next, pay to use the steps for boarding? :rolleyes:

I think it is wrong to have charges not included in the actual price if is impossible to not have to pay them like this online checkin charge seems to be.

thatsnotmyname · 10-03-2009 10:46pm

I was checking in tonight on line for a Ryanair flight to Liverpool this Saturday.
I entered all my details passport number e.t.c
when i had everything completed i discovered that i had by error selected my nationality as Italian not Irish !
does anyone know how i can rectify this

any advise would be greatly appreciated.

parsi · 10-03-2009 10:57pm

therecklessone wrote: »

So I will have to pay to check in? Wonderful...what next, pay to use the steps for boarding? :rolleyes:

Yes , but by paying that fee you will reduce the cost of your fare.

It's true - yer man from Ryanair said it in the article quoted above. :rolleyes:

nava · 10-03-2009 11:05pm

thatsnotmyname wrote: »

I was checking in tonight on line for a Ryanair flight to Liverpool this Saturday.
I entered all my details passport number e.t.c
when i had everything completed i discovered that i had by error selected my nationality as Italian not Irish !
does anyone know how i can rectify this

any advise would be greatly appreciated.

Hi

I'm not sure never happened to me, but I think they only check the names match in the passport and boarding card, when you go to the gate have the passport open on the picture page and boarding printout cut most of the way on the dotted line.

thatsnotmyname · 10-03-2009 11:25pm

nava wrote: »

Hi

I'm not sure never happened to me, but I think they only check the names match in the passport and boarding card, when you go to the gate have the passport open on the picture page and boarding printout cut most of the way on the dotted line.

Cheers,
thanks for the reply
i will try that ... iam sure i selected Ireland

axer · 10-03-2009 11:36pm

thatsnotmyname wrote: »

Cheers,
thanks for the reply
i will try that ... iam sure i selected Ireland

Two things could have happened. You may have picked ireland but as you clicked you moved the mouse or else you could have used the scroll wheel to scroll down the page but had the drop down box selected at the time. I can't image there will be a problem at the gate as they don't really even look at the print outs.

Jip · 11-03-2009 1:44pm

therecklessone wrote: »

So I will have to pay to check in? Wonderful...what next, pay to use the steps for boarding? :rolleyes:

This is the decision now that will make me use another airline whenever I can as opposed to Ryanair (unless of course there's a massive price difference). I'm all for cheaper air fares but you cannot get rid of customer service completely. For christ sake charging you to print something on your own printer for their convenience. They're really in cloud cuckoo land now.

Kotek Besar · 11-03-2009 1:51pm

Currently
Web check-in, costs Ryanair nothing, free for customer.
Airport check-in, Ryanair have to pay airport for facility, £5/€5 charge to customer.

Coming soon
Web check-in, costs Ryanair nothing, £5/€5 charge to customer..
Airport check-in, doesn't exist.

Good old O'Leary - stop paying the airports - but keep charging the customer. £5/€5 charge per leg, pure profit.

darc · 11-03-2009 4:11pm

Basically for quick calculation, assuming you have one bag, add €60 taxes & fees per flight to the headline cost of your ryanair flight to get the real one way cost. (aasuming online check in.)

Without a bag, the average taxes & charges charge is €50 per flight per person.

So say flight price = €49.99 each way, total price will be approx €200 - €220 return.

Note to electron users - the no fee is temporary!!! "As a special offer to Visa Electron card holders, Ryanair, for a limited period only, will not apply a Debit Card charge"

A Dub in Glasgo · 11-03-2009 5:18pm

darc wrote: »

Note to electron users - the no fee is temporary!!! "As a special offer to Visa Electron card holders, Ryanair, for a limited period only, will not apply a Debit Card charge"

That has been on the website for as long as I can remember. Ryanair do not charge for electron card so they can advertise the 1p/99p flights. If they charge for electron and do not offer another free method of paying, they cannot advertise those type of flights.

mickoneill30 · 11-03-2009 5:40pm

benifa wrote: »

Coming soon
Web check-in, costs Ryanair nothing, £5/€5 charge to customer..
Airport check-in, doesn't exist.

Has anybody here been to Dublin Airport with a printed off boarding card and gotten an error on the scanner at security? In my company about 5% of the boarding passes get this problem. We can't narrow it down to printers or inks. You can print 5 boarding passes from one printer and just one of them might have a problem.

Normally the guys tell you to go to the check in desk and get them to print you off a new boarding card. It's not too much hassle (if you use an airline that doesn't have huge queues) now but does that mean Ryanair will charge you if the scanner doesn't recognise your ticket?

Kotek Besar · 11-03-2009 5:44pm

mickoneill30 wrote: »

Has anybody here been to Dublin Airport with a printed off boarding card and gotten an error on the scanner at security? In my company about 5% of the boarding passes get this problem. We can't narrow it down to printers or inks. You can print 5 boarding passes from one printer and just one of them might have a problem.

Normally the guys tell you to go to the check in desk and get them to print you off a new boarding card. It's not too much hassle (if you use an airline that doesn't have huge queues) now but does that mean Ryanair will charge you if the scanner doesn't recognise your ticket?

My understanding is that Ryanair will have self-check in machines in airports, like the ones Aer Lingus and other airlines currently have. I imagine that you'd be able to print/re-print your boarding card on that, if necessary.

ongarite · 13-03-2009 5:17pm

Hey,
I booked a flight with Ryanair using Firefox and when I entered my payment details and it verified, a message appeared on the next page saying the session has been locked.
I checked my email a few minutes later and got the flight confirmation email but I'm wondering if its has been charged to my CC correctly or more than once as I refreshed the "session has been locked" page a few times.

* Ryanair * Ryanair * Ryanair *

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