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Bioware/EA applications, offices, work and accommodation

12467

Comments

  • Registered Users, Registered Users 2 Posts: 1,027 ✭✭✭grosser


    any body know what the shifts times are like for csr?


  • Registered Users Posts: 67 ✭✭Vince1974


    Does anyone have any contact details for Bioware? Ideally for the HR team but any phone number or email address will do.

    Thanks!

    PS Grosser, the shifts apparently are 10 hours with 4 days on and 3 days off, has already been answered in the thread.


  • Registered Users, Registered Users 2 Posts: 9,031 ✭✭✭Lockstep


    The brother just got hired by them. Delighted.


  • Registered Users Posts: 32 squirterist


    Hello, did anyone do the video interview last weekend and hear back yet? the waiting is tough...


  • Closed Accounts Posts: 27 malforian


    man i waited 4 weeks to hear back :p

    but my Fiancée heard back after 1 1/2 Weeks so I think you should hear back soon as its getting close to launch


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  • Registered Users, Registered Users 2 Posts: 165 ✭✭Full_TiltKeith


    Vince1974 wrote: »
    Does anyone have any contact details for Bioware? Ideally for the HR team but any phone number or email address will do.

    Thanks!

    PS Grosser, the shifts apparently are 10 hours with 4 days on and 3 days off, has already been answered in the thread.

    Shifts are 11 hours for CSR.


  • Closed Accounts Posts: 27 malforian


    I was told in my interview it was 10 hours? .. weird


  • Registered Users, Registered Users 2 Posts: 165 ✭✭Full_TiltKeith


    malforian wrote: »
    I was told in my interview it was 10 hours? .. weird

    Sorry, I didn't explain properly :)

    Meant to say 11 including the 1 hour lunch :)


  • Registered Users Posts: 32 squirterist


    malforian wrote: »
    man i waited 4 weeks to hear back :p

    but my Fiancée heard back after 1 1/2 Weeks so I think you should hear back soon as its getting close to launch

    thanks :)


  • Closed Accounts Posts: 27 malforian


    Sorry, I didn't explain properly :)

    Meant to say 11 including the 1 hour lunch :)

    Sneeky!


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  • Registered Users, Registered Users 2 Posts: 1,027 ✭✭✭grosser


    i meant the the actual times. doesnt matter. didnt get past the video interview. found it uncomfortable.


  • Closed Accounts Posts: 1 TCTheLegend


    Hi Guys just wondering is anyone in the same position as me, i'm waiting 7 weeks to hear back since my video interview either way. I applied for Team Leader so maybe they are being more selective and the common 4 weeks later rules does not apply? The fact that i have not been told no leaves me with some glimmer of hope still but it does not look good.:(


  • Registered Users, Registered Users 2 Posts: 565 ✭✭✭el_gaucho


    Hi Guys just wondering is anyone in the same position as me, i'm waiting 7 weeks to hear back since my video interview either way. I applied for Team Leader so maybe they are being more selective and the common 4 weeks later rules does not apply? The fact that i have not been told no leaves me with some glimmer of hope still but it does not look good.:(

    It seems that many of the people who have waited a long time get positive answers, whereas others - like me - who get a quick response are rejected. I was emailed less than 48 hours after my video interview. You could always contact them.


  • Closed Accounts Posts: 27 malforian


    Hi Guys just wondering is anyone in the same position as me, i'm waiting 7 weeks to hear back since my video interview either way. I applied for Team Leader so maybe they are being more selective and the common 4 weeks later rules does not apply? The fact that i have not been told no leaves me with some glimmer of hope still but it does not look good.:(

    I would email them to ask about when you will hear , I was interviewed for similar position last week so I think they might be leaving you guys to last to contact , which would be weird as you should know most lol


  • Registered Users, Registered Users 2 Posts: 6,523 ✭✭✭joe123


    I would ring them if you are still waiting to hear back after 7 weeks. I was told in my CSR interview they were trying to get everyone in ASAP now with the launch just around the corner and to ring them of it went over two weeks.

    As it happened they rang me the next day telling me I got the job.

    Does anyone know is there a canteen in the building or do you need to go to the shop for lunch or bring your own sort of thing?


  • Closed Accounts Posts: 27 malforian


    joe123 wrote: »
    I would ring them if you are still waiting to hear back after 7 weeks. I was told in my CSR interview they were trying to get everyone in ASAP now with the launch just around the corner and to ring them of it went over two weeks.

    As it happened they rang me the next day telling me I got the job.

    Does anyone know is there a canteen in the building or do you need to go to the shop for lunch or bring your own sort of thing?

    Good question :)

    Also what's the uniform like
    And.....
    What's the atmosphere like?

    I'm on a ferry to Ireland tomorrow :D


  • Registered Users, Registered Users 2 Posts: 226 ✭✭alexjk


    These are all good questions! I'm moving to Galway this weekend, well I'm apartment hunting this weekend but I start Monday.


  • Closed Accounts Posts: 27 malforian


    same here we are in the Clayton for 2 weeks but start on monday , just started looking round places today


  • Registered Users Posts: 108 ✭✭DaleB91


    First one is where is Bioware in Galway? Is it near the town or out in an industrial estate? And secondly can anyone suggest some good auctioneers for renting accommodation. In Waterford we've bookaroom so i hoped something similar to that would be in the Galway. Need to know as soon as too. Thanks

    Oh just remembered to add, does anyone know what auctioneers are like on pets? The woof woof kind ha


  • Registered Users, Registered Users 2 Posts: 26,584 ✭✭✭✭Creamy Goodness


    DaleB91 wrote: »
    First one is where is Bioware in Galway? Is it near the town or out in an industrial estate? And secondly can anyone suggest some good auctioneers for renting accommodation. In Waterford we've bookaroom so i hoped something similar to that would be in the Galway. Need to know as soon as too. Thanks

    location is here: http://www.bioware.com/careers/howto/

    finding accomodation is also here: http://www.bioware.com/careers/galway/living

    Google is a magical and wonderful thing, best of luck in the job.


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  • Registered Users, Registered Users 2 Posts: 81,220 ✭✭✭✭biko


    Merged into the main Bioware Offices thread.
    For accommodation you could try Galway Advertiser or www.daft.ie.


  • Registered Users, Registered Users 2 Posts: 3,135 ✭✭✭fifth


    This might be a bit cheeky but I'm considering applying for a non-csr role, basically what I do in my current job - anyone know whether the salaries are competitive?


  • Registered Users Posts: 749 ✭✭✭BlastedGlute


    Had a face to face on Monday and still no word back. She said it could take up to a week, I'm not being impatient, I'd wait weeks more if I thought they weren't going to just say no :(

    Really hoping to not see that dreaded email in my inbox tomorrow :(


  • Closed Accounts Posts: 44 scum01


    Applied on friday and did the online apptitude thingy yesterday (monday). Based on all of what you've been saying (with the waiting time) am I pissing into the wind as the game is essentially being launched in 3 weeks? Or will i expect to hear back quickly?
    I've got shed-loads of customer service experience and a big gamer with MMO experience so would fit the role perfectly i reckon!


  • Registered Users Posts: 749 ✭✭✭BlastedGlute


    scum01 wrote: »
    Applied on friday and did the online apptitude thingy yesterday (monday). Based on all of what you've been saying (with the waiting time) am I pissing into the wind as the game is essentially being launched in 3 weeks? Or will i expect to hear back quickly?
    I've got shed-loads of customer service experience and a big gamer with MMO experience so would fit the role perfectly i reckon!

    The customer service experience matters the most as the majority of the staff there are not from gaming industry backgrounds but call centres and shops etc. customer retention isn't really about knowledge as it is how to handle people. Although the most interesting part for me so far was that they didn't check my ability to type or spell correctly! I haven't heard back text but a friend did and got the job so it's safe to say I didn't. I guess they just have time right now to inform those who didn't get accepted. Ah well was nice to have a quick walk around in there. Nice people from those I met


  • Registered Users, Registered Users 2 Posts: 1,831 ✭✭✭dloob


    I've played a beta of the game they are supporting.
    It was much better than I expected and I think it will do quite well.
    Nice having the servers nearby very good ping times. :)
    Around three weeks to launch day which I suspect will be very very busy for all the staff.


  • Registered Users Posts: 120 ✭✭factual lies


    My brother in law was scheduled for an interview with them last week but they rang him and told him that the recruitment process has been put on hold for the forseeable future.


  • Registered Users Posts: 8 Bellisner


    My brother in law was scheduled for an interview with them last week but they rang him and told him that the recruitment process has been put on hold for the forseeable future.
    Hi Factual Lies,

    What date did they give him this news, and what position was he up for?
    I ask because I did a video interview around that time and haven't heard back one way or t'other yet.


  • Registered Users Posts: 120 ✭✭factual lies


    it was a customer service position and he was informed about 2 weeks ago. He has found other employment in the mean time so he isn't expecting to hear anything back from them soon.


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  • Closed Accounts Posts: 4 ChrisCollins


    Hi everyone,

    Just wanted to introduce myself. My name's Chris Collins and I'm the European Community Manager here in BioWare Ireland.

    I thought I'd make my presence here know, to see if anyone had any questions about working here at BWI and help anyone wanting more info about the hiring process in general.

    I can't answer every question, but I can put you in touch with the right people here when I can't, so please feel free to ask away!


  • Registered Users, Registered Users 2 Posts: 3,135 ✭✭✭fifth


    Hi Chris,

    Welcome to boards.ie!

    I know you've just registered (and might need to be verified) but I'll just ask one quick question; the Fraud Analyst job - it's pretty much what I do at the moment (in another company), is the position still open? I read somewhere earlier in the thread that the game is being launched in a matter of weeks, and that recruitment is on hold?

    Thanks for your time.


  • Closed Accounts Posts: 4 ChrisCollins


    funkyflea wrote: »
    Hi Chris,

    Welcome to boards.ie!

    I know you've just registered (and might need to be verified) but I'll just ask one quick question; the Fraud Analyst job - it's pretty much what I do at the moment (in another company), is the position still open? I read somewhere earlier in the thread that the game is being launched in a matter of weeks, and that recruitment is on hold?

    Thanks for your time.

    Thanks for the welcome!

    I verified using my BioWare email, but if any admin wishes for me to be further verified, they can contact me directly. Or if you use twitter, feel free to tweet at me using @Chrisdeum and I'll wave back, just to let you know it's me.

    The position's in the Fraud team are still open. We receive a large volume of CV's and such for each position, so sometimes it can take a while to hear back from us. You're right - the game does launch in a few weeks (December 20th to be precise), but we're still hiring. We definitely have not put recruitment on hold! We did send a mail out a while back, stating that there was a delay in responding to some applicants, but other than that, we're full-steam ahead!

    It's also worth noting that you will hear back from us either way. Silence doesn't mean you haven't been successful - it just means we're busy ;)


  • Registered Users, Registered Users 2 Posts: 3,135 ✭✭✭fifth


    Thanks for the welcome!

    I verified using my BioWare email, but if any admin wishes for me to be further verified, they can contact me directly. Or if you use twitter, feel free to tweet at me using @Chrisdeum and I'll wave back, just to let you know it's me.

    The position's in the Fraud team are still open. We receive a large volume of CV's and such for each position, so sometimes it can take a while to hear back from us. You're right - the game does launch in a few weeks (December 20th to be precise), but we're still hiring. We definitely have not put recruitment on hold! We did send a mail out a while back, stating that there was a delay in responding to some applicants, but other than that, we're full-steam ahead!

    Thanks for clearing that up, I'll send over my CV then.


  • Registered Users Posts: 8 Bellisner


    Hi Chris,

    I applied for a customer service role and got as far as a Sonru automated interview which I completed on the 20th of last month.
    I was curious as it's been a couple of weeks; do HR let applicants know if they have been unsuccessful at this stage in the process? Or do you only get in touch with candidates who are going to interview?


  • Closed Accounts Posts: 4 ChrisCollins


    Bellisner wrote: »
    Hi Chris,

    I applied for a customer service role and got as far as a Sonru automated interview which I completed on the 20th of last month.
    I was curious as it's been a couple of weeks; do HR let applicants know if they have been unsuccessful at this stage in the process? Or do you only get in touch with candidates who are going to interview?

    Hi Bellisner,

    You should hear back either way. As I mentioned before, we're getting a lot of candidates applying, so it does sometimes take us a while to reply. Feel free to contact HR directly, using Galwaycareers/at/bioware.com (removing the /at/ and replacing it with an @ symbol) and they can give you feedback.

    I've also just found out that gmail has been blocking some bioware email addresses, so a lot of candidates haven't been receiving our mails. Did you use a gmail email address by any chance?


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  • Registered Users Posts: 749 ✭✭✭BlastedGlute


    Actually I just realized that I don't care now anyway. :)


  • Registered Users Posts: 8 Bellisner


    Hi Bellisner,

    You should hear back either way. As I mentioned before, we're getting a lot of candidates applying, so it does sometimes take us a while to reply. Feel free to contact HR directly, using Galwaycareers/at/bioware.com (removing the /at/ and replacing it with an @ symbol) and they can give you feedback.

    I've also just found out that gmail has been blocking some bioware email addresses, so a lot of candidates haven't been receiving our mails. Did you use a gmail email address by any chance?

    Hi Chris,

    Thanks for your response.
    I was reluctant to contact HR directly as at every point of the process I see the following.
    "Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone inquiries or emails regarding the status of an application".

    I actually got as far as the face to face interview earlier this year but was ultimately unsuccessful; however I know from precedent the next stage is to call me arranging an interview, but if unsuccessful at this stage I wondering about if anyone hears word.

    In regards to Gmail. I do indeed use it, however I haven't experienced any issues in receiving mail from BioWare either in relation to my application or regards to playing the beta (which was hugely impressive by the way.)
    Also I check junk/spam at least once a day.


  • Closed Accounts Posts: 4 ChrisCollins


    Bellisner wrote: »
    Hi Chris,

    Thanks for your response.
    I was reluctant to contact HR directly as at every point of the process I see the following.
    "Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone inquiries or emails regarding the status of an application".

    I actually got as far as the face to face interview earlier this year but was ultimately unsuccessful; however I know from precedent the next stage is to call me arranging an interview, but if unsuccessful at this stage I wondering about if anyone hears word.

    In regards to Gmail. I do indeed use it, however I haven't experienced any issues in receiving mail from BioWare either in relation to my application or regards to playing the beta (which was hugely impressive by the way.)
    Also I check junk/spam at least once a day.

    Feel free to drop them a line and say you spoke to me on boards.ie - you should get a response :D

    Glad to hear you enjoyed the game!


  • Registered Users Posts: 13 Grey2k


    Any chance you can hook my pre-order up with Early Access while I wait for a reply on the job front? :)

    I'm having withdrawals since beta ended.


  • Registered Users, Registered Users 2 Posts: 831 ✭✭✭westgolf


    Hi everyone,

    Just wanted to introduce myself. My name's Chris Collins and I'm the European Community Manager here in BioWare Ireland.

    I thought I'd make my presence here know, to see if anyone had any questions about working here at BWI and help anyone wanting more info about the hiring process in general.

    I can't answer every question, but I can put you in touch with the right people here when I can't, so please feel free to ask away!

    Hi Chris,

    My particular area of interest is procurement, any openings or plans for same ?

    Westgolf


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  • Registered Users, Registered Users 2 Posts: 3,100 ✭✭✭whitelightrider


    Hi Chris,

    I applied some time ago for one of the Network Admin roles and got as far as the first automated interview. I ended up not getting any further and to be honest I felt that I had maybe messed it up. Its very hard to do a Network Admin Interview via a video questionnaire.
    I got an email saying that I would be kept on file and maybe contacted again for a more suitable role.
    Im just wondering if thats actually the case as Ive been through another interview process recently but turned down the job as I believe Bioware would offer better opportunities and would give me a reason to leave my current employment.

    Apologies for the long winded question!!

    G


  • Closed Accounts Posts: 1 Merubus


    Hi there everybody!

    My internet handle is Merubus, but you guys and gals can call me Vincent if you'd like.

    I've got no idea where boards.ie comes into place in the whole Irish web, since I'm Dutch, but I just stumbled upon this little thread here and it piqued my curiosity, so I thought I'd reply to it! I'm currently a 25 years old IT specialist/gamer in the process of applying for a CSR job in Galway, for Bioware.

    So far, I made it through to the video interview round. Considering the fact that this thread here's got the attention from Chris Collins and people who passed the interviews, are there by chance any members on these boards (or in this topic) that live outside the UK (but in the EU) and are moving to Galway for this job?

    If so, could you please give me some tips and anecdotes on your moving experience there, that would be greatly appreciated! Also, what is the applicant's responsibility with regards to finding housing and handling the social security stuff for moving into Ireland? Is it a lot of hassle, or does Bioware take a bit of the pressure off when you're coming over.

    I don't mind some extra hassle to get the probably most awesome job in Europe, but my fiancee and her cat are moving over as well, so I'd like their stress levels to be within boundaries if possible ;).

    If you could give me any tips at all, that would be greatly appreciated!

    Best regards,

    Vincent


  • Registered Users, Registered Users 2 Posts: 604 ✭✭✭Lanaier


    Hi guys,

    Interesting thread.

    I noticed the majority of you applied for CSR positions....was that the only position advertised?

    Wondering if anyone applied to be a part of the design team at any stage, would be interested to hear of your experiences.

    Cheers.


  • Registered Users Posts: 339 ✭✭Elrollo


    Going for an interview there on tuesday! I do hope I get it, big fan of Bioware here hehe


  • Registered Users Posts: 120 ✭✭factual lies


    Merubus wrote: »
    Hi there everybody!


    I don't mind some extra hassle to get the probably most awesome job in Europe, but my fiancee and her cat are moving over as well, so I'd like their stress levels to be within boundaries if possible ;).

    If you could give me any tips at all, that would be greatly appreciated!

    Best regards,

    Vincent

    Well it will be very stressful for her cat as the cat will have to go into quarantine for a while (possibly over a month long) before being released on the cats of Galway.


  • Registered Users, Registered Users 2 Posts: 604 ✭✭✭Lanaier


    Good luck elrollo, be sure to tell us how it went.


  • Registered Users Posts: 339 ✭✭Elrollo


    Lanaier wrote: »
    Good luck elrollo, be sure to tell us how it went.
    I will indeed! Had a few friends who said the interview wasnt too bad and that Bioware generally got back to them within a week to say they got the job so hopefully I can join them up in Galway! Never been there before so it'll be a bit of an adventure haha


  • Closed Accounts Posts: 205 ✭✭andy85wsm


    This post has been deleted.


  • Registered Users, Registered Users 2 Posts: 604 ✭✭✭Lanaier


    Congrats!


  • Closed Accounts Posts: 205 ✭✭andy85wsm


    This post has been deleted.


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