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Important information about paying hardwareversand.

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  • 14-09-2012 4:43pm
    #1
    spix
    Registered Users Posts: 2,577 ✭✭✭


    This has happened to a couple of people so though it would be helpful to make a thread about it.

    When you receive your order confirmation with hardwareversand it will look something like this.

    Payment type: prepayment
    Please pay on credit transfer to successional account.
    Please use exclusively one of these accounts, even if you know further admits of accounts.
    Financial institution Deutsche Postbank AG Dortmund
    Remittee: hardwareversand.de GmbH
    Remittee account: 731239469
    Bank code: 44010046
    Amount: 000,00 EUR
    Intended purpose: 000000000-00000
    for international payment:
    B.I.C. S.W.I.F.T.: PBNKDEFF
    IBAN No: DE73440100460731239469

    The details you need for the transfer are the:

    Remittee: hardwareversand.de GmbH
    B.I.C. S.W.I.F.T.: PBNKDEFF
    IBAN No: DE73440100460731239469
    Amount: 000,00 EUR
    and most importantly the
    Intended purpose: 00000000-000000

    Do not forget the intended purpose! This is important so the payment goes through automatically. If you do not add this as a message for receiver then the payment will more than likely be delayed and you will have to phone them to sort it out.

    You do not need to add your customer number or order number to the bank transfer, only the intended purpose!


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    #2
    pcadvice
    Registered Users Posts: 138 ✭✭pcadvice


    i could be totally wrong but im sure i read on another post to include customer & order no. so i did:D, i didnt even see intended purpose on the email tbh and it does not say intended purpose on the form it says Sender's message for receiver:


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    #3
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    pcadvice wrote: »
    i could be totally wrong but im sure i read on another post to include customer & order no. so i did:D, i didnt even see intended purpose on the email tbh and it does not say intended purpose on the form it says Sender's message for receiver:

    I've paid hwvs alot of times without customer and order number using AIB online banking. I always put intended purpose (their fail german translation for message for receiver) as the 'senders message for receiver' and as 'senders reference' just to be sure.

    Payment goes through very fast every time. If you paid sooner than yesterday at 4pm and didn't get email confirming payment this morning then I'd say its because you have the customer/order no. instead.

    They should sort it out for you pretty fast though :)


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    #4
    gooch2k9
    Registered Users Posts: 1,648 ✭✭✭gooch2k9


    Hmm might be my problem there, I put the order number and my name in the message to sender because there was no intended purpose field on the screen. Still hasn't gone through since Tuesday morning!


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    #5
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    If you paid with AIB online banking like I did then its definitely the cause for the delay. I did a transfer to them on Monday evening, they got payment on Wednesday morning (would have been Tuesday if I paid a few hours earlier), dispatched same day and my package is in Dublin due for delivery on Monday.

    Here's the thread where other people had the same issue and calling them sorted it out

    http://www.boards.ie/vbulletin/showthread.php?t=2056752095


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    #6
    gooch2k9
    Registered Users Posts: 1,648 ✭✭✭gooch2k9


    spix wrote: »
    If you paid with AIB online banking like I did then its definitely the cause for the delay. I did the transfer on Monday evening, they got payment on Wednesday morning (would have been Tuesday if I paid a few hours earilier), dispatched same day and my package is in Dublin due for delivery on Monday.

    Here's the thread where other people had the same issue and calling them sorted it out

    http://www.boards.ie/vbulletin/showthread.php?t=2056752095

    Yeah well I used the computer kiosk in the AIB branch so I assume its the same as online. Cheers for the link, and I ordered at the start f the week hoping to get it before next Thursday, not gonna happen now.


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    #7
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    gooch2k9 wrote: »
    Yeah well I used the computer kiosk in the AIB branch so I assume its the same as online. Cheers for the link, and I ordered at the start f the week hoping to get it before next Thursday, not gonna happen now.

    If they dispatch on Monday then there's a chance you get it Thursday, just call them as early as you can.


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    #8
    gooch2k9
    Registered Users Posts: 1,648 ✭✭✭gooch2k9


    I'll need to be very lucky as they only have one set of my RAM and GPU in each and don't have the monitor at all.


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    #9
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    gooch2k9 wrote: »
    I'll need to be very lucky as they only have one set of my RAM and GPU in each and don't have the monitor at all.

    If everything was in stock when you ordered then it shouldn't matter


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    #10
    gooch2k9
    Registered Users Posts: 1,648 ✭✭✭gooch2k9


    I hope gonna ring them tomorrow, the email I got said they were open 11 til 6 or something like that.


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    #11
    gooch2k9
    Registered Users Posts: 1,648 ✭✭✭gooch2k9


    Rang them there and the chap said they haven't got the money in yet wait until Monday or Tuesday.


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    #12
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Did you make sure to say that you forgot the intended purpose? He might have just thought you were making a general enquiry asking if payment was received.


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    #13
    gooch2k9
    Registered Users Posts: 1,648 ✭✭✭gooch2k9


    No I just gave him the order number, I should have told him the intended purpose wasn't included?

    Just rang again and the lad from this morning must be gone no one speaks english there at the minute.


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    #14
    gooch2k9
    Registered Users Posts: 1,648 ✭✭✭gooch2k9


    Just rang again and still no one speaks English, prattled away in German only bit I picked up was Email. Sure they don't even reply to the bloody things! Very hard not to get angry, you'd think a country like Germany would use a more modern payment method.


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    #15
    pcadvice
    Registered Users Posts: 138 ✭✭pcadvice


    after being on hold for 3 minutes i asked her in german can she speak english and she just hung up


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    #16
    gooch2k9
    Registered Users Posts: 1,648 ✭✭✭gooch2k9


    pcadvice wrote: »
    after being on hold for 3 minutes i asked her in german can she speak english and she just hung up

    You're having the same problem? The intended purpose craic?


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    #17
    pcadvice
    Registered Users Posts: 138 ✭✭pcadvice


    yep, i spoke to a guy friday in english but its still not updated. he said he would sort it today

    just had my 2nd hang up


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    #18
    gooch2k9
    Registered Users Posts: 1,648 ✭✭✭gooch2k9


    I have rang three times and emailed three times. Not a single response to the emails and twice they didn't speak a word of English.


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    #19
    pcadvice
    Registered Users Posts: 138 ✭✭pcadvice


    i think i rang 6 times in total between friday and today, had to ring 3 times each day to get someone that could speak english


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    #20
    gooch2k9
    Registered Users Posts: 1,648 ✭✭✭gooch2k9


    No choice, just gonna have to learn German!

    None of them today seem to speak English, got told to email there again so I'm going to wait until they reply now.


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    #21
    Karma25
    Registered Users Posts: 117 ✭✭Karma25


    gooch2k9 wrote: »
    Just rang again and still no one speaks English, prattled away in German only bit I picked up was Email. Sure they don't even reply to the bloody things! Very hard not to get angry, you'd think a country like Germany would use a more modern payment method.

    Strange, I rang today and got through to an English speaking support. It was about 11.00 o clock. My order is about to be cancelled in three working days even though I bank transferred last Tuesday through BOI online. Getting a bit worried now.

    They said they would ring back after checking with the house as he put it. Nothing has changed on the order or any e-mail or call back.


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    #22
    pcadvice
    Registered Users Posts: 138 ✭✭pcadvice


    how do you know your order is about to be cancelled? the support on the phone?


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    #23
    Karma25
    Registered Users Posts: 117 ✭✭Karma25


    pcadvice wrote: »
    how do you know your order is about to be cancelled? the support on the phone?

    Dear _______,

    thank you for your order.

    Unfortunately we could not book a receipt of payment till this day for your order _________ from 2012-09-07.

    You can look up the order details and pay by Prepayment, if you follow this link: ______

    If we do not registrate a payment within the next three days, we will cancel your order.

    If this email and the payment coincide, please ignore this email.


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    #24
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Karma25 wrote: »
    Strange, I rang today and got through to an English speaking support. It was about 11.00 o clock. My order is about to be cancelled in three working days even though I bank transferred last Tuesday through BOI online. Getting a bit worried now.

    They said they would ring back after checking with the house as he put it. Nothing has changed on the order or any e-mail or call back.

    Did you put the 'intended purpose' number with the bank transfer?


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    #25
    Karma25
    Registered Users Posts: 117 ✭✭Karma25


    spix wrote: »
    Did you put the 'intended purpose' number with the bank transfer?

    I can't remember to be honest, I don't think I did. I know I wrote computer purchase as purpose on my BOI form and have my order number on the message to receiver.


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    #26
    gooch2k9
    Registered Users Posts: 1,648 ✭✭✭gooch2k9


    Karma25 wrote: »
    I can't remember to be honest, I don't think I did. I know I wrote computer purchase as purpose on my BOI form and have my order number on the message to receiver.

    I did the same order number and name. Can't see how they can't link the payments through these.


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    #27
    Karma25
    Registered Users Posts: 117 ✭✭Karma25


    gooch2k9 wrote: »
    I did the same order number and name. Can't see how they can't link the payments through these.

    Exactly thats what I thought? An order number is all they should need.


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    #28
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Karma25 wrote: »
    I can't remember to be honest, I don't think I did. I know I wrote computer purchase as purpose on my BOI form and have my order number on the message to receiver.


    Send them an email/call them saying you didn't put the intended purpose with the bank transfer. (put the number in the email as well, might make it more clear to them)

    Also worth checking the details of transfer and make sure you sent the exact amount. If you didn't then let them know how much you sent so they can locate it.

    I don't understand though why when someone calls asking if payment was received why they just can't check the payments which didn't go through automatically and find it :confused:


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    #29
    Karma25
    Registered Users Posts: 117 ✭✭Karma25


    spix wrote: »
    Send them an email/call them saying you didn't put the intended purpose with the bank transfer. (put the number in the email as well, might make it more clear to them)

    Also worth checking the details of transfer and make sure you sent the exact amount. If you didn't then let them know how much you sent so they can locate it.

    I don't understand though why when someone calls asking if payment was received why they just can't check the payments which didn't go through automatically and find it :confused:

    Think I will try that. I know I sent the exact amount on the order. It was 500.03 and I even sent a screenshot to e-mail showing my transfer but they didn't respond?


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    #30
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    gooch2k9 wrote: »
    I did the same order number and name. Can't see how they can't link the payments through these.

    Because its an automatic system which relies on the 'intended purpose' being received with the payment (which is why its given in email along with bank details). Another german store I buy from gives a clear warning not to forget it and to make sure to send the exact amount, shame they don't. You seem to have to make it very clear to them that you forgot it so they'll find it manually.


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    #31
    gooch2k9
    Registered Users Posts: 1,648 ✭✭✭gooch2k9


    spix wrote: »
    Because its an automatic system which relies on the 'intended purpose' being received with the payment (which is why its given in email along with bank details). Another german store I buy from gives a clear warning not to forget it and to make sure to send the exact amount, shame they don't. You seem to have to make it very clear to them that you forgot it so they'll find it manually.

    Guten Tag,

    I ordered Monday(10th September) and paid on Tuesday(11th). I forgot to add in the intended purpose on the bank transfer. My order number is xxxxxxxxx. The intended purpose code that should have accompanied this is: xxxxxxxx-xxxxxxx. The order status has not updated since the order was placed and I have been told it was because I did not include the 'Intended purpose' code. A scan of the transfer receipt is enclosed.

    Thats the email I sent along with a screenshot of the transfer receipt, sent it yesterday and today when the lass told me to email them so waiting game now. That should get the message across I hope.


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