Offical HP Touchpad case for £5 - delivered!

TheZohanS · 27-02-2012 2:43pm

moodrater wrote: »

Had to be said

Really?

Standard Toaster · 27-02-2012 2:49pm

moodrater wrote: »

Had to be said

Piss off Martin.

Sir Oxman · 27-02-2012 11:23pm

Bozacke wrote: »

Has anyone gotten a refund yet or had any commucications with HP about a refund?

I got refunded the day after cancellation.

Bozacke · 28-02-2012 10:47am

Hi Gambiaman,

Thanks for the reply, but yours was a different case. Your order was cancelled before shipping. My order and many others went to Northern Ireland and then went back to England. I've e-mailed HP, but as of yet I haven't received any reply.

So has anyone who had their order shipped to Northern Ireland and was then shipped back to England and never received it received a refund or at least a response from HP?

Dermot2468 · 28-02-2012 11:51am

I emailed HP, they replied saying no one was home and they will re attempt delivery. (They didn't try) Going to let them send it out again, I've got nothing to lose.

somakasvh · 28-02-2012 11:57am

I just checked the tracking page for my order and it has been updated this morning:

09:07 Thursday, February 23, 2012 Goods Delivered
01:30 Tuesday, February 28, 2012 Arrived at Delivery Depot
07:18 Tuesday, February 28, 2012 Goods loaded onto a van
08:46 Tuesday, February 28, 2012 Goods Delivered

POD Date: POD Time: POD Signature:
28/02/12 08:46 PETE
23/02/12 09:07 MARTIN

Standard Toaster · 28-02-2012 12:04pm

somakasvh wrote: »

I just checked the tracking page for my order and it has been updated this morning:

Same here.
I'll give HP a shout at some stage.

Bozacke · 28-02-2012 2:08pm

I emailed HP and they gave me the option to have the package re-delivered, sent to a new location or get a refund. I went for the refund. Now I just got a notice from PayPal saying “HP Store just sent you a partial refund of £4.99 GBP for your purchase”, since the original purchase price was £5 GBP. So it cost me £0.01 GBP, not bad considering they tried to deliver it and the package was shipped across the Irish sea and back.

lau1247 · 28-02-2012 2:48pm

Bozacke wrote: »

I emailed HP and they gave me the option to have the package re-delivered, sent to a new location or get a refund. I went for the refund. Now I just got a notice from PayPal saying “HP Store just sent you a partial refund of £4.99 GBP for your purchase”, since the original purchase price was £5 GBP. So it cost me £0.01 GBP, not bad considering they tried to deliver it and the package was shipped across the Irish sea and back.

how did you word your email??

I'm just more worried about them saying that it is our fault that we have intentionally put the wrong address

Bozacke · 28-02-2012 3:21pm

Hi lau1247,

I was worried about the same thing, that's why I'm not concerned about the £0.01 GBP service charge.

I sent this mail first "My item hasn't yet been received, but when I check the tracking information it indicates the item was delivered. Can you confirm the delivery status?"

Then they replied: "This order has come back to us today to the warehouse at tracking reference no XXX as delivery failed a few times. Please let us know if you want the order to be sent back to you or you prefer a refund."

Then I replied: "Yes, please refund me."

The sad thing is, HP was probably spent more than £5 GBP on this with shipping costs and their time for processing, tracking, correspondence and refunding me. My only justification is, they shouldn't have excluded us from the bargain in the first place.

Africa · 29-02-2012 7:28pm

Acceptance and Returns

Your acceptance of the products occurs upon delivery of the products and will be presumed unless you notify HP through our Call Centre, as soon as reasonably possible and in no event later than 30 days after delivery, that the products have been delivered in inoperable or otherwise defective condition. In such cases you should contact our customer service agents on 0845 604 29 21 between 9 a.m. and 5.30 p.m. Monday to Friday (free call charge applies). If this notification occurs, HP shall pick up such products and, at its option, either replace them or refund the amounts you paid for such products. HP may test products upon return and charge you any costs incurred by HP in case you wrongly claimed that returned products were inoperable or defective. In the case of products that are built to order, HP will carry out a repair. If that is not possible, the full value of the products will be reimbursed to the customer.

Return of products purchased under a special offer or promotion or as part of a bundle may be subject to specific conditions, as described herein or otherwise communicated to you. No refund is allowed for individual products purchased as part of a bundled or under a voucher promotion jointly with other products, but HP will either (i) replace such individual product or (ii) have returned the whole product bundle or the whole order and refund the amounts you paid. HP reserves the right to get reimbursement of any promotional discounts applied on other products you purchased and you kept with you when such discounts were granted based on purchases of any other product returned to HP which price is being reimbursed to you.

Alanstrainor · 29-02-2012 7:29pm

Africa wrote: »

Acceptance and Returns

Your acceptance of the products occurs upon delivery of the products and will be presumed unless you notify HP through our Call Centre, as soon as reasonably possible and in no event later than 30 days after delivery, that the products have been delivered in inoperable or otherwise defective condition. In such cases you should contact our customer service agents on 0845 604 29 21 between 9 a.m. and 5.30 p.m. Monday to Friday (free call charge applies). If this notification occurs, HP shall pick up such products and, at its option, either replace them or refund the amounts you paid for such products. HP may test products upon return and charge you any costs incurred by HP in case you wrongly claimed that returned products were inoperable or defective. In the case of products that are built to order, HP will carry out a repair. If that is not possible, the full value of the products will be reimbursed to the customer.

Return of products purchased under a special offer or promotion or as part of a bundle may be subject to specific conditions, as described herein or otherwise communicated to you. No refund is allowed for individual products purchased as part of a bundled or under a voucher promotion jointly with other products, but HP will either (i) replace such individual product or (ii) have returned the whole product bundle or the whole order and refund the amounts you paid. HP reserves the right to get reimbursement of any promotional discounts applied on other products you purchased and you kept with you when such discounts were granted based on purchases of any other product returned to HP which price is being reimbursed to you.

That's all fair and well, but nobody here has actually received anything!

Africa · 29-02-2012 7:34pm

I know that. And you probably wont. And it says there that you will have to CONTACT them otherwise they assume its fine.

Alanstrainor · 29-02-2012 7:39pm

Africa wrote: »

I know that. And you probably wont. And it says there that you will have to CONTACT them otherwise they assume its fine.

That's not what it's saying. It says that upon delivery you accept the products are working and not defective. However if they are not, it is up to you to contact HP and report a problem.

We haven't received anything yet, and the contract has not been completed.

Your acceptance of the products occurs upon delivery of the products and will be presumed unless you notify HP through our Call Centre, as soon as reasonably possible and in no event later than 30 days after delivery, that the products have been delivered in inoperable or otherwise defective condition.

BenEadir · 29-02-2012 7:47pm

Lads,

We tried to hoodwink HP into delivering to a country outside the terms of their offer. We got caught and we've probably cost HP way more than £5 in shipping costs, return shipping costs and handling/paperwork costs for re-stocking.

I for one won't be wasting my time trying to contact them to get my £5 back

It was a gamble which didn't come off. End of story.

Ben

Alanstrainor · 29-02-2012 7:47pm

Meh, i'll see what happens, then i'll fire off an email to get my £10 back. Can't see there being an issue getting money back.

Bozacke · 29-02-2012 8:29pm

There's no issue, you just need to send a simple email to HP asking for a refund and they'll send it to you.

Africa · 01-03-2012 10:47am

Alanstrainor wrote: »

That's not what it's saying. It says that upon delivery you accept the products are working and not defective. However if they are not, it is up to you to contact HP and report a problem.

We haven't received anything yet, and the contract has not been completed.

Well, after contacting them, they are going to offer a refund or try ship again. So Im perfectly happy doing so and I think that others that actually want their product or refund should do the same.

frash · 01-03-2012 10:56am

Africa wrote: »

Well, after contacting them, they are going to offer a refund or try ship again. So Im perfectly happy doing so and I think that others that actually want their product or refund should do the same.

This whole thing is going to cost them a fortune!

kc66 · 01-03-2012 11:06am

Does anyone have an email address or did you call them?

stevenf17 · 01-03-2012 11:09am

Jaysus, quickest customer service ever!
Emailed them and 2mins later replied with this.

Dear ****

Thank you for your email and yes I can confirm City Link have returned the goods to our warehouse.

Please accept our apologies for any inconvenience this may have cause and let us know if you would like us to send out a replacement for you,

Thank you and kind regards

Gemma
Post-Sales Team
HP Store UK
Tel : 0845 604 2921
ukgla.hpstore@hp.com
www.hp.com/uk

banchang · 01-03-2012 11:59am

They replied to me that they only ship to UK, & will issue full refund

Bozacke · 01-03-2012 12:32pm

Not only did they give me a refund, but now they want my feedback, just received this email:

Dear Customer,

You were recently in contact with HP Store regarding the purchase of a product.
To ensure that we provide expert assistance and serve you better in the future, we would appreciate you taking a few minutes to fill out this brief survey.

Your answers are confidential and will be stored with the relevant security measures and in compliance with applicable law on personal and confidential data.

Please click on the web address below to access the survey.
This is a personal link so please treat it as confidential until you complete the survey:

Open the Survey

HP looks forward to your feedback.

Well the feedback I gave them was all positive, except for my comment why do they charge more to the Irish!!

kc66 · 01-03-2012 12:41pm

I got the request for feedback but have not contacted them yet. They are good.

Standard Toaster · 01-03-2012 12:44pm

Yeap, sent an email and a reply 2mins later. Refund city.

iggy · 01-03-2012 1:21pm

Standard Toaster wrote: »

Yeap, sent an email and a reply 2mins later. Refund city.

What email address u use?
I tried www.hp.com/uk but didn't send

Standard Toaster · 01-03-2012 1:27pm

ukgla.hpstore@hp.com

frash · 01-03-2012 1:27pm

iggy wrote: »

What email address u use?
I tried www.hp.com/uk but didn't send

that's because that isn't an email address!

iggy · 01-03-2012 1:32pm

frash wrote: »

that's because that isn't an email address!

Sorry I meant hpstore@hp.com

I copied and pasted that web address by mistake :-)

tigershould · 01-03-2012 1:57pm

i may request that they just deliver it to my brothers house in the UK if it doesnt come through.

Africa · 01-03-2012 2:07pm

Ive asked them to try deliver again. Equivalent isnt even on the irish store any more, and on ebay is a rip off.

Lets see what happens!

lau1247 · 03-03-2012 11:33am

i got them to send to my cousin's place in the uk.. didn't want the refund, just want the case..

change of address was not a problem

frash · 07-03-2012 10:03am

Africa wrote: »

Ive asked them to try deliver again. Equivalent isnt even on the irish store any more, and on ebay is a rip off.

Lets see what happens!

OP here just wondering if anyone managed to get one after asking for it to be re-shipped to here.

tigershould · 07-03-2012 11:21am

just dropped them an email after no delivery.

2 mins later, they emailed back saying delivery failed, do i want refund or replacement sent.

ive given them a uk address so expect to pick up next time im over.

thanks op, defo worth the fiver (even if it was the long way round)

BenEadir · 07-03-2012 12:51pm

Africa wrote: »

Ive asked them to try deliver again. Equivalent isnt even on the irish store any more, and on ebay is a rip off.

Lets see what happens!

I found them on eBay for €15.48 delivered to Dublin - pretty good value in my opinion. http://www.ebay.ie/itm/HP-Touchpad-Case-Official-Genuine-Brand-New-/160750465631?pt=UK_iPad_Tablet_Accessories&hash=item256d79725f

Ben

Mr Bloat · 07-03-2012 1:23pm

BenThere wrote: »

I found them on eBay for €15.48 delivered to Dublin - pretty good value in my opinion. http://www.ebay.ie/itm/HP-Touchpad-Case-Official-Genuine-Brand-New-/160750465631?pt=UK_iPad_Tablet_Accessories&hash=item256d79725f

Ben

The price changed as I was viewing it and went from €12.99 to €14.99 so the cost including postage is now €17.48. Still pretty good, considering the code in the OP to get the UK one at £5 has expired and it's now £10 and the one on the hpshop.ie is €38 including shipping!

Africa · 28-03-2012 2:15pm

So this never appeared. I emailed their Customer support and got it refunded, but also mentioned the price difference and how this big difference has actually cost them money due to lost delivery fees. They said they would review the irish site and bring the price down!

However, here it is on Amazon:
http://www.amazon.co.uk/Hewlett-Packard-FB343AA-AC3-TouchPad/dp/B0055QYJKG

stevenf17 · 28-03-2012 2:28pm

Africa wrote: »

However, here it is on Amazon:
http://www.amazon.co.uk/Hewlett-Packard-FB343AA-AC3-TouchPad/dp/B0055QYJKG

We're sorry. This item can't be shipped to your selected destination. You may either change the shipping address or delete the item from your order by changing its quantity to 0 and clicking the update button below

:(

Africa · 28-03-2012 2:38pm

stevenf17 wrote: »

We're sorry. This item can't be shipped to your selected destination. You may either change the shipping address or delete the item from your order by changing its quantity to 0 and clicking the update button below :(

DOH!

Didnt check it...

lau1247 · 28-03-2012 6:53pm

lau1247 wrote: »

i got them to send to my cousin's place in the uk.. didn't want the refund, just want the case..

change of address was not a problem

Turns out it was sitting there all these time, after two weeks away abroad and them not contacting me, I decided to query it..

I was told that the alternative address was not approved despite them saying they can ship to my cousin's before I went away.

They presented the option to send back to the initial address or give refund. Took the refund instead to save the hassle.

kc66 · 29-03-2012 9:10am

I got it resent to my Sisters house in London no problem. Have to say it has transformed the touchpad. Had a cheap one off ebay which is terrible in comparison. The kids think I got a new touchpad.

Offical HP Touchpad case for £5 - delivered!

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