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Parcel Motel Thread (post all related questions here)

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    #5492
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭vicwatson


    clint_silver wrote: »
    found them very quick and professional to resolve any dispute, follow up with a phone call.

    Isolated mistakes happen, I always judge a company on how they respond when it does


    As do I, 100%

    Girl told me at 12.00 she'd call me back but no call. Ive emailed them all the infor I have in order to have it in writing anyway but no reply.

    It's ok, I'll leave it until tomorrow before recontacting them anyway


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    #5493
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭vicwatson


    dobsdave wrote: »
    I phoned them on the one occasion, sorted in minutes.
    They came to my house to pick up the wrong package.


    And did you get your proper package? Was it found?


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    #5494
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    Have often dealt with ParcelMotel about getting spam and they've always been a pleasure to deal with.

    They're up there with Amazon IMO in terms of the quality of their support


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    #5495
    dudara
    Registered Users Posts: 33,519 ✭✭✭✭dudara


    Thread moved from Consumer Issues and merged into larger Parcel Motel thread in Online Buying & Auctions

    dudara


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    #5496
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    vicwatson wrote: »
    And did you get your proper package? Was it found?

    Yes.


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    #5497
    recipio
    Registered Users Posts: 2,804 ✭✭✭recipio


    screamer wrote: »
    Hmm... just got an email that the parcel motel is being removed from my local service station and will be an in-store collection.
    This, I really believe will just slow down collecting things and really puts me off using the service. The best thing about the parcel motel is that you can pick up from it any time of the day or night, not so, when the station is only open till 11...... anyone else have this same notification regarding their local service, or is this the way they are all going?

    I agree, -my local depot in Nenagh was removed last week which is a real PITA. I feel like a child that has had his Xmas present taken away. The adjoining shop works ok but is slower as its pretty busy.
    PM are obviously on some kind of economy drive to close the less used locker units - I wish they would reconsider and just invest in more units.


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    #5498
    Icyseanfitz
    Registered Users Posts: 7,409 ✭✭✭Icyseanfitz


    how long does the registration text take to arrive? ive about 20 hours before my one plus one invite runs out :(


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    #5499
    Bigchrome
    Registered Users Posts: 87 ✭✭Bigchrome


    Ordered a One Plus one and got it delivered to the Antrim address. Despite it arriving there at 12:47PM yesterday, it only got "checked in" at 9:29AM this morning. Probably means I won't be receiving it today then. Holding out minimal hope for a weekend delivery all the same.


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    #5500
    wonderboy76
    Registered Users Posts: 86 ✭✭wonderboy76


    Never had an issue, always found their customer service to be amazing. No one is perfect obviously, but they seem like a company that really does invest in CS, especially on social media which is where lots of people engage complaints theses days.


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    #5501
    joujoujou
    Registered Users Posts: 13,564 ✭✭✭✭joujoujou
    Unregistered Users


    My lost parcel has been found!

    lol.

    Got a phone call couple of minutes ago regarding that. And to be honest with you, I've no problems at all with their consumer service. :)


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    #5502
    Oasis_Dublin
    Registered Users Posts: 2,467 ✭✭✭Oasis_Dublin


    Bigchrome wrote: »
    Ordered a One Plus one and got it delivered to the Antrim address. Despite it arriving there at 12:47PM yesterday, it only got "checked in" at 9:29AM this morning. Probably means I won't be receiving it today then. Holding out minimal hope for a weekend delivery all the same.

    From experience, it will be in your chosen destination by this evening or tomorrow.


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    #5503
    Pompous
    Registered Users Posts: 648 ✭✭✭Pompous


    My parcel was updated to "InTransit" 40 hours ago.

    How long does this stage usually take?


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    #5504
    mac.in
    Registered Users Posts: 594 ✭✭✭mac.in


    Pompous wrote: »
    My parcel was updated to "InTransit" 40 hours ago.

    How long does this stage usually take?

    It took one day for the parcel to reach my locker except for weekends when it took till next working day. However, I think delays could be expected because of huge number of parcels.


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    #5505
    Pompous
    Registered Users Posts: 648 ✭✭✭Pompous


    mac.in wrote: »
    It took one day for the parcel to reach my locker except for weekends when it took till next working day. However, I think delays could be expected because of huge number of parcels.

    Oh yeah, I forgot Christmas is coming. I'd say the weather on Thursday hasn't helped either. Thanks for the reply.


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    #5506
    mac.in
    Registered Users Posts: 594 ✭✭✭mac.in


    Pompous wrote: »
    Oh yeah, I forgot Christmas is coming. I'd say the weather on Thursday hasn't helped either. Thanks for the reply.

    You are right! Recently I got a delivery from UK that took 10 days instead of usual 4 days.


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    #5507
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    I connected ParcelMotel to let them know I'm expecting a delivery from Tesco.

    They seem to sometimes leave the PMID part off so I said I'd let them know.


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    #5508
    Shane15
    Registered Users Posts: 221 ✭✭Shane15


    Without searching the thread, can someone answer this question: If a package is waiting for me, but it times out (the two days are up), can I reprocess the item and get them to redeliver it to the same parcel motel in my area, and if so, will it cost me extra/how much extra? I might not be able to get the package today, and they said today is my last day.

    Edit: I posted too soon, just found my answer on their website. it'll cost me another 3.95 to get them to redeliver it.


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    #5509
    rusty999
    Registered Users Posts: 252 ✭✭rusty999


    Shane15 wrote: »
    Without searching the thread, can someone answer this question: If a package is waiting for me, but it times out (the two days are up), can I reprocess the item and get them to redeliver it to the same parcel motel in my area, and if so, will it cost me extra/how much extra? I might not be able to get the package today, and they said today is my last day.

    Edit: I posted too soon, just found my answer on their website. it'll cost me another 3.95 to get them to redeliver it.

    Yes to all of your questions. Did you not get a reminder text to say that if it was not collected by a certain date it would be returned?
    Having said that if its a weekend you might just get away with it if your quick and go pick it up asap.
    Hope that helps


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    #5510
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    Bought something from Tesco Direct and according to the tracking it was delivered to ParcelMotel today.

    Hasn't showed up on my account yet but I've let ParcelMotel know I'm expecting a package as Tesco are notorious for leaving out the PMID!

    Anyway, does anyone know when I'll have it delivered to my local ParcelMotel?

    Need it by Friday or Saturday at the very latest.

    Thanks.


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    #5511
    joujoujou
    Registered Users Posts: 13,564 ✭✭✭✭joujoujou
    Unregistered Users


    Contact PM asap, give them all the details including tracking no. and your thoughts about missing PMID. They'll sort it out fairly quickly.


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    #5512
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    joujoujou wrote: »
    Contact PM asap, give them all the details including tracking no. and your thoughts about missing PMID. They'll sort it out fairly quickly.

    I actually rang them today.

    Got through to a very sympathetic woman and explained to her that I had to put my PMID as my last name but in letter form so my address on Tesco wouldve looked like this.

    First Name: Alan S*****
    Last Name: PMID TwoFiveXXXXXXX

    So took the tracking information from me and said she'd have the people in the warehouse to be on lookout.

    Tesco seem to be known for leaving the PMID out so we'll just have to wait and see!

    Cheers!


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    #5513
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    I can't stop refreshing the ParcelMotel page... As if willing it there is gonna make it appear! :pac:


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    #5514
    joujoujou
    Registered Users Posts: 13,564 ✭✭✭✭joujoujou
    Unregistered Users


    AlanS181824 wrote: »
    [...]

    So took the tracking information from me and said she'd have the people in the warehouse to be on lookout.

    [...]

    I had similar situation last week - tracking no. said delivered, nothing appeared in a locker, emailed them giving tracking no. etc, got email they're gonna search for it in a warehouse. They found it next day. :)


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    #5515
    dulux99
    Registered Users Posts: 2,795 ✭✭✭dulux99


    Parcel motel is a great service when it works, but they can be an absolute disaster to deal with when something isn't working.

    Was expecting a parcel to be delivered to PM on Tuesday, and thought I'd have it by Wednesday. Tracking showed delivered on Tuesday. Got no text on Wednesday or Thursday, so emailed them on Friday. This guy gets back to me to say that the tracking number I provided said that a "Gerard" had signed for it, but there was no "Gerard" working in PM, so he said UPS delivered to the wrong address. I foolishly believed him, and rang UPS, and they categorically stated it was definitely delivered to PM.

    Got back onto PM, the guy once again told me there was no way they could have gotten it, because none of their people signed for it. Low and behold, get a text today....my parcel was waiting for me at my local PM depot. The parcel that apparently PM "definitely never received"


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    #5516
    Arciphel
    Registered Users Posts: 2,840 ✭✭✭Arciphel


    Waiting for GTA V for the PS4 ordered via Amazon with 24 hour delivery from Royal Mail. Royal Mail delivered the package at 5.37am this morning, yet Parcel Motel only scanned it in at 17.15 this evening and now it's marked as "In Transit" but as of yet hasn't arrived in Dublin. Think I am going to give it a break for a while, I get the feeling they have grown too big for their own operation lately. recently had a lost package also which was a nightmare to sort out, took a week and then they still tried to charge me the full price for delivery even though they made a balls of it.


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    #5517
    JG009
    Registered Users Posts: 2,482 ✭✭✭JG009


    Arciphel wrote: »
    Waiting for GTA V for the PS4 ordered via Amazon with 24 hour delivery from Royal Mail. Royal Mail delivered the package at 5.37am this morning, yet Parcel Motel only scanned it in at 17.15 this evening and now it's marked as "In Transit" but as of yet hasn't arrived in Dublin. Think I am going to give it a break for a while, I get the feeling they have grown too big for their own operation lately. recently had a lost package also which was a nightmare to sort out, took a week and then they still tried to charge me the full price for delivery even though they made a balls of it.

    Thats not too bad man really, how long would it take getting it sent from UK to your house. If it got to pm at 5.37am and it was in the parcel motel tonight/today before 5.37am thats still less than 24 hours.

    Im in no way biased about PM, I have given out about them before about other stuff but just saying that speed is still pretty good going.

    Yes they are crap when stuff goes missing. 100% agree. Some staff seem very polite, others not so much.


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    #5518
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    Still nothing on the site!

    Thought I'd have it delivered to the ParcelMotel today :(


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    #5519
    youngblood
    Registered Users Posts: 1,769 ✭✭✭youngblood


    Will Parcel Motel Accept a prepaid envelope from Parcel Force?
    The prepaid return package is only from Northern Ireland
    Can I select the Royal Mail option? and then just pay the 4.50 to get it to NI?
    Can anyone advise?


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    #5520
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    It's in transit!

    Seems to have taken 9 hours all the other times to get to my chosen ParcelMotel, really hope I have it tonight!


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    #5521
    Gummy Panda
    Closed Accounts Posts: 20,919 ✭✭✭✭Gummy Panda


    My package has been in transit since 11am yesterday. It was received in NI at 10.30am on Thursday. Looks like the Xmas season is slowing down deliveries for nightline.


This discussion has been closed.
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