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Eircom price rises

  • 16-01-2015 2:47pm
    #1
    _Whimsical_
    Registered Users, Registered Users 2 Posts: 7,959 ✭✭✭


    I;ve read in the independent that eircom will be increasing their prices soon by 60-100 euro a year . Will that be for existing customers? 
    Thank you.


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    _Whimsical_ wrote: »
    I;ve read in the independent that eircom will be increasing their prices soon by 60-100 euro a year . Will that be for existing customers? 
    Thank you.
    HI _Whimsical_

    Yes also for existing customers, more details here: http://community.eircom.net/t5/Service-Updates-and/eircom-Price-Changes-14-01-2015/td-p/87014

    Thanks
    Al


  • #3
    WeirdKen
    Registered Users Posts: 87 ✭✭WeirdKen


    Hi Alan,

    Will I have the option to cancel my contract without penalty if I don't accept the price change? Thanks...


  • #4
    _Whimsical_
    Registered Users, Registered Users 2 Posts: 7,959 ✭✭✭_Whimsical_


    WeirdKen wrote: »
    Hi Alan,

    Will I have the option to cancel my contract without penalty if I don't accept the price change? Thanks...
    You can, if you read the FAQ section of the links provided in the post above you'll see that you can cancel within 30 days of the price hikes being announced. I presume it's only if your package is affected though.


  • #5
    WeirdKen
    Registered Users Posts: 87 ✭✭WeirdKen


    _Whimsical_ wrote: »
    You can, if you read the FAQ section of the links provided in the post above you'll see that you can cancel within 30 days of the price hikes being announced. I presume it's only if your package is affected though.
    Thanks for the info. Hope my package is increased. Looking for a quick end to my contract...


  • #6
    Tzardine
    Registered Users, Registered Users 2 Posts: 3,885 ✭✭✭Tzardine


    Got my email today to say my price is going up. 

    If you think I am going to pay you a cent more for my 1mb crap you can forget about it. Why do I have to pay the same as somebody receiving 120mb. And now you want more. ??

    Go and whistle. Cancellation request imminent. 


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  • #7
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    WeirdKen wrote: »
    _Whimsical_ wrote: »
    You can, if you read the FAQ section of the links provided in the post above you'll see that you can cancel within 30 days of the price hikes being announced. I presume it's only if your package is affected though.
    Thanks for the info. Hope my package is increased. Looking for a quick end to my contract...
    Hi WeirdKen,
    Thanks Whimsical, yes that is correct. If your package price is affected you do have the option to cease account.
    Tony


  • #8
    samvimes
    Registered Users Posts: 39 ✭samvimes


    What is the deadline for email/Letter about this increase?  I haven't received any correspondence yet


  • #9
    kranbo
    Registered Users Posts: 174 ✭✭kranbo


    I wouldn't worry about the letter - just ring them on 1901 and ask if your price is been increased. If it is you then have the option of cancelling. They will more than likely offer you a €15 discount for 6 months


  • #10
    samvimes
    Registered Users Posts: 39 ✭samvimes


    kranbo wrote: »
    I wouldn't worry about the letter - just ring them on 1901 and ask if your price is been increased. If it is you then have the option of cancelling. They will more than likely offer you a €15 discount for 6 months
    Already tried that, was told by the initial person that yes the price was increasing, then I was told by the 'loyalty' guy that there would be a cancellation charge if I cancelled, par for the course I think


  • #11
    baktag
    Registered Users, Registered Users 2 Posts: 235 ✭✭baktag


    samvimes wrote: »
    kranbo wrote: »
    I wouldn't worry about the letter - just ring them on 1901 and ask if your price is been increased. If it is you then have the option of cancelling. They will more than likely offer you a €15 discount for 6 months
    Already tried that, was told by the initial person that yes the price was increasing, then I was told by the 'loyalty' guy that there would be a cancellation charge if I cancelled, par for the course I think
    ring again

    see post here http://www.boards.ie/vbulletin/showpost.php?p=94039421&postcount=11


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  • #12
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    samvimes wrote: »
    kranbo wrote: »
    I wouldn't worry about the letter - just ring them on 1901 and ask if your price is been increased. If it is you then have the option of cancelling. They will more than likely offer you a €15 discount for 6 months
    Already tried that, was told by the initial person that yes the price was increasing, then I was told by the 'loyalty' guy that there would be a cancellation charge if I cancelled, par for the course I think
    Hi samvimes,
    if you PM me with the details I can confirm yes or no on this.
    Tony


  • #13
    Becks14
    Registered Users Posts: 34 ✭Becks14


    eircom: Tony wrote: »
    samvimes wrote: »
    kranbo wrote: »
    I wouldn't worry about the letter - just ring them on 1901 and ask if your price is been increased. If it is you then have the option of cancelling. They will more than likely offer you a €15 discount for 6 months
    Already tried that, was told by the initial person that yes the price was increasing, then I was told by the 'loyalty' guy that there would be a cancellation charge if I cancelled, par for the course I think
    Hi samvimes,
    if you PM me with the details I can confirm yes or no on this.
    Tony
    Hi Tony, 

    If I PM my account details could you check for me also - I spoke to a girl in your billing team last week and she said the increase was across the board, however I spoke to an agent in the loyalty team who said the opposite. 

    I haven't received any correspondence yet. 

    Thanks, 
    B 


  • #14
    mugs11
    Registered Users Posts: 77 ✭✭mugs11


    Have the below package at the moment:

    eircom talktime chatter €27.15
    Broadband Advanced Unlimited €24.79

    Total €52.63 (incl. VAT)


    Only use broadband, never use the phoneline for calls (as I don't have a phone). Chances of reducing the €52 p/m charge?


  • #15
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Becks14 wrote: »
    eircom: Tony wrote: »
    samvimes wrote: »
    kranbo wrote: »
    I wouldn't worry about the letter - just ring them on 1901 and ask if your price is been increased. If it is you then have the option of cancelling. They will more than likely offer you a €15 discount for 6 months
    Already tried that, was told by the initial person that yes the price was increasing, then I was told by the 'loyalty' guy that there would be a cancellation charge if I cancelled, par for the course I think
    Hi samvimes,
    if you PM me with the details I can confirm yes or no on this.
    Tony
    Hi Tony, 

    If I PM my account details could you check for me also - I spoke to a girl in your billing team last week and she said the increase was across the board, however I spoke to an agent in the loyalty team who said the opposite. 

    I haven't received any correspondence yet. 

    Thanks, 
    B 

    Hi Becks14, 

    Feel free to PM me your details and I'll clarify this for you.

    Thanks

    Tracey 


  • #16
    Becks14
    Registered Users Posts: 34 ✭Becks14


    eircom: Tracey wrote: »
    Becks14 wrote: »
    eircom: Tony wrote: »
    samvimes wrote: »
    kranbo wrote: »
    I wouldn't worry about the letter - just ring them on 1901 and ask if your price is been increased. If it is you then have the option of cancelling. They will more than likely offer you a €15 discount for 6 months
    Already tried that, was told by the initial person that yes the price was increasing, then I was told by the 'loyalty' guy that there would be a cancellation charge if I cancelled, par for the course I think
    Hi samvimes,
    if you PM me with the details I can confirm yes or no on this.
    Tony
    Hi Tony, 

    If I PM my account details could you check for me also - I spoke to a girl in your billing team last week and she said the increase was across the board, however I spoke to an agent in the loyalty team who said the opposite. 

    I haven't received any correspondence yet. 

    Thanks, 
    B 

    Hi Becks14, 

    Feel free to PM me your details and I'll clarify this for you.

    Thanks

    Tracey 
    PM sent Tracey. 

    Thanks. 


  • #17
    Becks14
    Registered Users Posts: 34 ✭Becks14


    Becks14 wrote: »
    eircom: Tracey wrote: »
    Becks14 wrote: »
    eircom: Tony wrote: »
    samvimes wrote: »
    kranbo wrote: »
    I wouldn't worry about the letter - just ring them on 1901 and ask if your price is been increased. If it is you then have the option of cancelling. They will more than likely offer you a €15 discount for 6 months
    Already tried that, was told by the initial person that yes the price was increasing, then I was told by the 'loyalty' guy that there would be a cancellation charge if I cancelled, par for the course I think
    Hi samvimes,
    if you PM me with the details I can confirm yes or no on this.
    Tony
    Hi Tony, 

    If I PM my account details could you check for me also - I spoke to a girl in your billing team last week and she said the increase was across the board, however I spoke to an agent in the loyalty team who said the opposite. 

    I haven't received any correspondence yet. 

    Thanks, 
    B 

    Hi Becks14, 

    Feel free to PM me your details and I'll clarify this for you.

    Thanks

    Tracey 
    PM sent Tracey. 

    Thanks. 
    Any update on this Tracey been nearly 48 hours since I PM'd


  • #18
    Becks14
    Registered Users Posts: 34 ✭Becks14


    Still no response to my PM or my post...


  • #19
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Becks14 wrote: »
    Still no response to my PM or my post...
    Hi Becks14

    I can see that the price increase will affect your account. Should you wish to cease as a result you will need to contact cancellations on free phone 1901

    Thanks
    AL


  • #20
    Becks14
    Registered Users Posts: 34 ✭Becks14


    When will I receive written correspondence regarding the price increase as I haven't got anything yet. And how much will my bill go up by? I'm quite eager to know when my months timeframe is up. 


  • #21
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    eircom: Alan wrote: »
    Becks14 wrote: »
    Still no response to my PM or my post...
    Hi Becks14

    I can see that the price increase will affect your account. Should you wish to cease as a result you will need to contact cancellations on free phone 1901

    Thanks
    AL
    I have pointed out before that there appears to be no provision in the Eircom Terms and Conditions which require a customers to contact any Eircom number in respect of cancellations.  The Eircom Terms and Conditions require written cancellation notice.  Can you state why you are directing customers who wish to cancel to contact an Eircom phone number please or where this procedure is provided for in Eircom's Terms and Conditions?


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  • #22
    Becks14
    Registered Users Posts: 34 ✭Becks14


    From what I've seen dub45 they want to speak to you over the phone but then they ask you to email them directly and take that as cancellation notice I'm not entirely sure what their though process is behind it but I will find out shortly when I get the price increase letter... 


  • #23
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    The cancellation address should be available freely to customers without any phone calls having to be made.


  • #24
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Hi guys,

    Does canceling the contract cancel just the phone/broadband or does it cancel the phone/broadband and line?

    thanks,


  • #25
    Becks14
    Registered Users Posts: 34 ✭Becks14


    Johnnio13 if they put a months notice cancellation on the account and you don't transfer to another provider in that time frame the full line would be cancelled. But if you have the UAN and transfer to another provider in that time frame the line will stay active but it will be with your new provider.


  • #26
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dub45 wrote: »
    eircom: Alan wrote: »
    Becks14 wrote: »
    Still no response to my PM or my post...
    Hi Becks14

    I can see that the price increase will affect your account. Should you wish to cease as a result you will need to contact cancellations on free phone 1901

    Thanks
    AL
    I have pointed out before that there appears to be no provision in the Eircom Terms and Conditions which require a customers to contact any Eircom number in respect of cancellations.  The Eircom Terms and Conditions require written cancellation notice.  Can you state why you are directing customers who wish to cancel to contact an Eircom phone number please or where this procedure is provided for in Eircom's Terms and Conditions?
    Hi dub45

    Operational decisions and procedures would are not normally be covered in terms and conditions. A request to call is required with the aim of advising customers on what happens next such as advising regarding outstanding balance, how an amount in credit will be arranged upon closure etc. After calling a confirmation email will then be required for record and follow up.

    Thanks
    Al


  • #27
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    eircom: Alan wrote: »
    dub45 wrote: »
    eircom: Alan wrote: »
    Becks14 wrote: »
    Still no response to my PM or my post...
    Hi Becks14

    I can see that the price increase will affect your account. Should you wish to cease as a result you will need to contact cancellations on free phone 1901

    Thanks
    AL
    I have pointed out before that there appears to be no provision in the Eircom Terms and Conditions which require a customers to contact any Eircom number in respect of cancellations.  The Eircom Terms and Conditions require written cancellation notice.  Can you state why you are directing customers who wish to cancel to contact an Eircom phone number please or where this procedure is provided for in Eircom's Terms and Conditions?
    Hi dub45

    Operational decisions and procedures would are not normally be covered in terms and conditions. A request to call is required with the aim of advising customers on what happens next such as advising regarding outstanding balance, how an amount in credit will be arranged upon closure etc. After calling a confirmation email will then be required for record and follow up.

    Thanks
    Al
    Operational decisions and procedures are obviously governed by the Terms and Conditions and Eircom cannot vary them willy nilly.  If Eircom wish to vary their Terms and Conditions then they are obliged to do this in a particular way: i.e. give a customers a month's notice of the changes etc

    Eircom's Terms and Conditions require a Customer to give written notice if they wish to terminate their contract - nothing else.  Eircom have no right under their own Terms and Conditions to require a customer wishing to terminate the contract to do anything else. Eircom should openly provide an email and postal address for the customer to comply with their contractual obligations.
    10.3 You may cancel / terminate the Service outside the Minimum Period of Service
    by giving eircom one (1) month’s notice in writing. eircom may agree to accept
    cancellation / termination of the Service outside of the Minimum Period of
    Service without the need for one (1) months’ notice in which case you will be
    obliged to pay to eircom an early cease charge of in lieu of notice

    There is of course nothing to stop Eircom contacting a customer in respect of the other matters you mention.


  • #28
    Becks14
    Registered Users Posts: 34 ✭Becks14


    eircom: Alan wrote: »
    Becks14 wrote: »
    Still no response to my PM or my post...
    I can see that the price increase will affect your account. Should you wish to cease as a result you will need to contact cancellations on free phone 1901

    Thanks
    AL


    Any idea when the corresponsdence regarding the price increase will be sent out to me? surely you can see the correspondence issued on my acocunt.


  • #29
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Hi Eircom Reps,

    I cancelled my account within the 30 days as directed by your email to me.
    However, my final bill includes 61eur for a cancellation charge. Can you please correct this? Let me know if you need to PM my UAN to you.

    Johnnio


  • #30
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Hi Eircom Reps,

    I cancelled my account within the 30 days as directed by your email to me.
    However, my final bill includes 61eur for a cancellation charge. Can you please correct this? Let me know if you need to PM my UAN to you.

    Johnnio
    Hi Johnnio13

    Please PM me your eircom account number and I will look in to this further for you

    Thanks
    Al


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  • #31
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Hi Alan,

    You asked me to contact you again if I received another bill for my cancelled account. I've received another notification via email today that there is another bill in the ether.
    Could you work your magic again please?

    Thanks,
    John


  • #32
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Hi Alan,

    You asked me to contact you again if I received another bill for my cancelled account. I've received another notification via email today that there is another bill in the ether.
    Could you work your magic again please?

    Thanks,
    John
    Hi John,

    I have looked in to this and I see that the other service provider never took over your broadband - have they billed you for broadband?

    Thanks
    Al


  • #33
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Yup, been billed last month and received their bill yesterday again.
    Let me follow up again with them.


  • #34
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Yup, been billed last month and received their bill yesterday again.
    Let me follow up again with them.
    No worries Johnnio13

    If you could just confirm if they are charging you for broadband and let me know how it goes.

    Thanks
    Al


  • #35
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Hi Alan,

    Spoke with Sky and have done a line check. Sky definately have the broadband and the phone.
    My UAN was ported and they can see the data usage on their systems.

    I have been charged for the broadband by Sky.

    Regards,
    Johnnio


  • #36
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Hi Alan,

    Spoke with Sky and have done a line check. Sky definately have the broadband and the phone.
    My UAN was ported and they can see the data usage on their systems.

    I have been charged for the broadband by Sky.

    Regards,
    Johnnio
    Thanks for clarifying this Johnnio13

    I will need to have this investigated by broadband operations as ultimately my systems are showing me that your broadband was not taken over by any other provider. I will have an update by Monday but before then I would just like to assure you that we will get to the bottom of this and you will not be double charged.

    Cheers

    Al


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  • #37
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Hi Alan,

    Any update on this incorrect charging?

    Regards,
    John


  • #38
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Hi Alan,

    Any update on this incorrect charging?

    Regards,
    John
    Hi Johnnio13

    I'm afraid this is still under investigation however I can assure you your case is in good hands and I will update you as soon as I have more information.

    Thanks
    Al


  • #39
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Hi Alan,

    How is this "investigation" going?
    Its taking a long time to discover whether something is not complete or not and why I am still getting bills for broadband.

    Johnnio


  • #40
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Johnnio13 wrote: »
    Hi Alan,

    How is this "investigation" going?
    Its taking a long time to discover whether something is not complete or not and why I am still getting bills for broadband.

    Johnnio
    Another month, another bill received.


  • #41
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Johnnio13 wrote: »
    Hi Alan,

    How is this "investigation" going?
    Its taking a long time to discover whether something is not complete or not and why I am still getting bills for broadband.

    Johnnio
    Another month, another bill received.
    Cheers for taking my call Johnnio13 - the early cease charges and latest two months have been cleared/refunded to your account and the broadband account itself will close today.

    If you have any further queries let me know

    Cheers
    Al


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  • #42
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Cheque finally arrived today. 5 MONTHS after the account was closed.
    There is no way Eircom would wait 5 months for payment. Very poor service.


  • #43
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Johnnio13 wrote: »
    Cheque finally arrived today. 5 MONTHS after the account was closed.
    There is no way Eircom would wait 5 months for payment. Very poor service.
    Hi Johnnio13

    I do Apologise for this delay and I will of course pass your feedback to billing operations.

    Al


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