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Sky broadband
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Bit the bullet and called them and they offered me the Unlimited Broadband and calls for €17.50 per month with max spped up to 15 meg. Great saving compared to €45 per month for 5 meg and 40 gb download limit with Vodafone.
Adox keep me updated with the video streaming when you get all set up.
Thanks
Lockster, did your contract with Vodafone expire before you went with Sky?
I unfortunately renewed contract with them about 4 months ago. Suppose I would have to pay the remaining contract term as a cancellation fee.
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Just read this entire thread with interest, current sky tv customer and vodafone at home DSL broadband customer. out of contract with both stats from my line are:
Statistics Downstream Upstream
Line Rate 6144 Kbps 512 Kbps
Noise Margin 17.3 dB 25.0 dB
Line Attenuation 40.0 dB 22.5 dB
Output Power 12.1 dBm 19.8 dBm
@ 40.db kitz puts me at 2.9km from the exchange, eircom NGN sitemap (straight line) has me at just under 2km. I believe the exchange is not BT/LLU enabled (midleton, cork)
The reason I'm on this thread is that up till now, only vodafone could provide me with a DSL package that suited me (€45 p.m. 300gb allowance) i was happy with the speed until this week when it has been been patchy, netflix and youtube buffers/fails a lot when it didnt before (hence the 300gb allowance, we stream a lot and not just netflix
)
Am i right in thinking that due to my exchange i cannot get the €17.50 offer, but the one for €27.50? Do sky offer a broadband only package? our vodafone plan includes landline services but we dont use/need them. Even if i could get the same speed that Vodafone were giving me up till recently i would switch for
€27.50.... but more so for 17 quid!
Does anyone know the fair usage on skys unlimited plan? we average about 75-95gb downloads per month.....0 -
120_Minutes wrote: »Just read this entire thread with interest, current sky tv customer and vodafone at home DSL broadband customer. out of contract with both stats from my line are:
Statistics Downstream Upstream
Line Rate 6144 Kbps 512 Kbps
Noise Margin 17.3 dB 25.0 dB
Line Attenuation 40.0 dB 22.5 dB
Output Power 12.1 dBm 19.8 dBm
@ 40.db kitz puts me at 2.9km from the exchange, eircom NGN sitemap (straight line) has me at just under 2km. I believe the exchange is not BT/LLU enabled (midleton, cork)
The reason I'm on this thread is that up till now, only vodafone could provide me with a DSL package that suited me (€45 p.m. 300gb allowance) i was happy with the speed until this week when it has been been patchy, netflix and youtube buffers/fails a lot when it didnt before (hence the 300gb allowance, we stream a lot and not just netflix )
Am i right in thinking that due to my exchange i cannot get the €17.50 offer, but the one for €27.50? Do sky offer a broadband only package? our vodafone plan includes landline services but we dont use/need them. Even if i could get the same speed that Vodafone were giving me up till recently i would switch for
€27.50.... but more so for 17 quid!
Does anyone know the fair usage on skys unlimited plan? we average about 75-95gb downloads per month.....
You won't get either yet, as the Offer is now closed. As for limits, the spiel from the Sky sales people has been that unlimited means unlimited. We shall see..............0 -
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Kristopherus wrote: »As for limits, the spiel from the Sky sales people has been that unlimited means unlimited. We shall see..............
+1 on the spiel - too many experiences dealing with sales people over the years :rolleyes:
however,
they recorded the "order" phone call for verification
I asked during the call re an AUP - was advised none*
* yes, I was talking to a sales person
I'm sure they still have this on record if I needed it?
from: sky site > my account > my broadband....
Your Broadband Usage
You are a Sky Connect Unlimited customer.
The package you are on is truly unlimited, so you needn't worry about usage allowances.
The T&Cs are here:
http://www.sky.com/ireland/__PDF/Broadband_and_Talk_subscription_contract.pdf
There is no reference to an AUP on the usage in terms of amount of data.
Most of the references to a cap are along the lines of "if you are on a package that is subject to a cap"
also see http://help.sky.com/broadband/usage-limits/how-sky-s-usage-policy-affects-you?country=ie
as an addition, I am 99% sure that sky are not using traffic shaping/management as they do in Britain
I have not found a site blocked yet either (didn't try any of the ones specifically referred to in the T&C tho)
I'm sure they will keep an eye on those of us that were able to get onto the "trial" - the majority are prob boardsies and may also be seen as high users.0 -
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Dave_Dublin wrote: »I just got my call.
I had my UAN ready to give them in case they called.
I'm in Cabra - they told me my line can take 10Mb/s, which is what my router has been saying all along.
UTV decreased my speed profile when I changed to NGB a few years ago. Before NGB I was getting 7.6 but after they insisted the line could only get 5.1
Over the years it has increased little by little but UTV still insist I can only get 5.1
--- I only took the "Freetime" option : Evening & Weekends because that's all I need & I'm only on evening+weekends with UTV at the moment.
Unlimited Broadband.
€10 per month plus FREE line rental but again, like some of you above, the email confirmation I got says €10 + €1 so I'm not happy with that...
Further to above :
When I logged in to "My Sky" right after the call on Jan 14, I could see that my broadband order was "progressing" but my phone+talk order was "delayed"
I called the customer service number on Jan 21 as I was still seeing the delayed message and was told that there's "nothing wrong with the order" and it "must be an error" with my online account.
He apologised for the error and then I asked what's the extra €1 in the confirmation email -- he said "Line Rental" and then offered to transfer me to the sales dept. to CANCEL THE ORDER . . . I said I didn't want it cancelled and I ended the call.
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This morning I received an email telling me that my broadband should be activated on Friday - Jan 25 - but the Hub has not yet been dispatched . . . AND I'm still seeing the delayed message for the phone service 0 -
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In general the order tracking in mysky is not very reliable at all, as people here on boards have received their hubs, but yet it still says on the order tracking that they haven't even been dispatched yet! So it ain't reliable.Dave_Dublin wrote: »Further to above :
When I logged in to "My Sky" right after the call on Jan 14, I could see that my broadband order was "progressing" but my phone+talk order was "delayed"
I called the customer service number on Jan 21 as I was still seeing the delayed message and was told that there's "nothing wrong with the order" and it "must be an error" with my online account.
He apologised for the error and then I asked what's the extra €1 in the confirmation email -- he said "Line Rental" and then offered to transfer me to the sales dept. to CANCEL THE ORDER . . . I said I didn't want it cancelled and I ended the call.
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This morning I received an email telling me that my broadband should be activated on Friday - Jan 25 - but the Hub has not yet been dispatched . . . AND I'm still seeing the delayed message for the phone service
The sky talk order will stay delayed and in red colour until your broadband has been activated and fully set up.
Everyone has been charged 1e for the line rental. Sky have to put something down for line rental on the first initial bill, so that's why it's been charged. But you will be refunded that 1e on your next bill.
So there's nothing to worry about.
Now since you ordered on the 14th, then you should just be waiting on the hub to arrive, and then it's just a case of activating that and then sky talk will then also activate. So the hub should be arriving pretty soon imo. You'll receive an email and text from dpd when the hub is coming.
I think (but could be wrong) that the hubs are coming from Britain and therefore they may have been delays in shipping them due to the adverse weather.
Was it the Irish customer service that you were speaking to? Cause it appears that the person who you were speaking to didn't really seem to have a clue what he was talking about, in comparison to the people that I've spoke to at Sky.0 -
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SomewhereNicer wrote: »In general the order tracking in mysky is not very reliable at all, as people here on boards have received their hubs, but yet it still says on the order tracking that they haven't even been dispatched yet! So it ain't reliable.
The sky talk order will stay delayed and in red colour until your broadband has been activated and fully set up.
Everyone has been charged 1e for the line rental. Sky have to put something down for line rental on the first initial bill, so that's why it's been charged. But you will be refunded that 1e on your next bill.
So there's nothing to worry about.
Now since you ordered on the 14th, then you should just be waiting on the hub to arrive, and then it's just a case of activating that and then sky talk will then also activate. So the hub should be arriving pretty soon imo. You'll receive an email and text from dpd when the hub is coming.
I think (but could be wrong) that the hubs are coming from Britain and therefore they may have been delays in shipping them due to the adverse weather.
Was it the Irish customer service that you were speaking to? Cause it appears that the person who you were speaking to didn't really seem to have a clue what he was talking about, in comparison to the people that I've spoke to at Sky.
No, it was the UK call centre I was talking too -- he didn't appear to know anything about the €1 or that it'll be refunded...
ANYWAY :
Without warning today, the doorbell rang and it was DPD with my Sky Hub - no communications from them that it was coming.
The info pack with it said I'll be up-and-running on Friday, Jan 25.
However, I received an email this evening from Sky saying that my services - both Broadband & Phone, have been activated and I should connect my Sky Hub right away.
So from hearing nothing & getting a "delayed" message on "My Sky" it has all been delivered and switched on within a few hours today.
I'm typing this while connected with my new Hub and, although I was told I'd get "up to 10Mb/s" on my line, I'm currently getting 12
Happy Chappie tonight . . .
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