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Tesco Mobile

12357…20

Comments

  • #202
    n3lly
    Registered Users Posts: 39 ✭n3lly


    Likewise I was also able to order the following day.

    It was strange that the sales person wasn't aware of a problem with the system.

    Anyway my previous post is slightly irrelevant now. Not to worry.

    Thanks Paul for throwing up a post explaining that there was a problem late on Friday night. Much appreciated.
    Quick question, is there an insurance option that Tesco provide? I've purchased the Samsung S2 mobile.

    Cheers


  • #203
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    n3lly wrote: »
    Likewise I was also able to order the following day.

    It was strange that the sales person wasn't aware of a problem with the system.

    Anyway my previous post is slightly irrelevant now. Not to worry.

    Thanks Paul for throwing up a post explaining that there was a problem late on Friday night. Much appreciated.
    Quick question, is there an insurance option that Tesco provide? I've purchased the Samsung S2 mobile.

    Cheers

    Thanks, yes as mentioned they should have been aware. No insurance just yet but we are planning to add in the coming weeks.

    regards
    Paul


  • #204
    Electrician
    Registered Users Posts: 85 ✭✭Electrician


    http://www.rosehillinsurances.ie/about/index.shtml

    Why is this not available through tesco?


  • #205
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Electrician wrote: »
    http://www.rosehillinsurances.ie/about/index.shtml

    Why is this not available through tesco?

    As mentioend in the previous post we are planning to add insurance in the coming weeks. The above service is not provided by us presently

    regards
    Paul


  • #206
    n3lly
    Registered Users Posts: 39 ✭n3lly


    Tesco Mobile: Paul wrote: »
    Thanks, yes as mentioned they should have been aware. No insurance just yet but we are planning to add in the coming weeks.

    regards
    Paul

    Thanks Paul!


  • #207
    n3lly
    Registered Users Posts: 39 ✭n3lly


    Electrician wrote: »
    http://www.rosehillinsurances.ie/about/index.shtml

    Why is this not available through tesco?

    That site looks so dodgy.. Click on the home tab and you get a 404...


  • #208
    GIMP
    Registered Users, Registered Users 2 Posts: 1,103 ✭✭✭GIMP


    Hi Paul
    I have already highlighted this to you but the data service in Dublin (Eastpoint area) for the past 3 weeks the service has been unusable in the evenings from 7/8pm until about 1am. I know you mentioned contention but there was no issue until 3 weeks ago. Can this please be highlighted to o2, I need the connection for work and even mobile websites barely load anymore.


  • #209
    GIMP
    Registered Users, Registered Users 2 Posts: 1,103 ✭✭✭GIMP


    Bump


  • #210
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    GIMP wrote: »
    Hi Paul
    I have already highlighted this to you but the data service in Dublin (Eastpoint area) for the past 3 weeks the service has been unusable in the evenings from 7/8pm until about 1am. I know you mentioned contention but there was no issue until 3 weeks ago. Can this please be highlighted to o2, I need the connection for work and even mobile websites barely load anymore.

    Sorry GIMP, been away from my desk. Yes will raise this with O2 as its likely congestion there.

    regards
    Paul


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  • #211
    morgana
    Registered Users, Registered Users 2 Posts: 1,247 ✭✭✭morgana


    Any info on when data roaming will be available for PAYG phones? I would like to be able to fully use my Galaxy Mini when in Germany.


  • #212
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    morgana wrote: »
    Any info on when data roaming will be available for PAYG phones? I would like to be able to fully use my Galaxy Mini when in Germany.


    Its not too far off, maybe 1-2 months...


  • #213
    ofcork
    Registered Users, Registered Users 2 Posts: 5,411 ✭✭✭ofcork


    Hi i want to port to tesco in april when finished with vf but looking at the forms they look for a new 089 number in the required fields,i want to keep my number and phone so how does this work.


  • #214
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Yes you can keep your number. All our sims come with an 089 number and then you port your own number In over it


  • #215
    ofcork
    Registered Users, Registered Users 2 Posts: 5,411 ✭✭✭ofcork


    So i have to pop into a tesco store and buy a sim when the time comes yes.


  • #216
    lil5
    Registered Users Posts: 430 ✭✭lil5


    ofcork wrote: »
    So i have to pop into a tesco store and buy a sim when the time comes yes.

    Or you just go on-line, order a free SIM and Tescomobile will post it out to you very quickly -
    http://shop.tescomobile.ie/free-international-sims.aspx


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  • #217
    shannon82
    Registered Users Posts: 285 ✭✭shannon82


    hi Paul

    can you let me know what settings i need to send/recieve mms on the galaxy mini. I tried the settings given on page 5 but it didnt work.

    Im also going to PM you with a query re my clubcard registration-if you could take a look

    thanks


  • #218
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    shannon82 wrote: »
    hi Paul

    can you let me know what settings i need to send/recieve mms on the galaxy mini. I tried the settings given on page 5 but it didnt work.

    Im also going to PM you with a query re my clubcard registration-if you could take a look

    thanks


    Hi Shannon

    Please follow the instructions below exactly and it should work fine.

    Will respond to your PM now.

    1. Go to Settings-> Wireless&Networks->Mobile Networks and turn on Data Roaming

    2. Go to Settings-> Wireless&Networks->Mobile Networks->Access Point Names and delete all existing APN’s.

    3. Create a new Internet APN with settings
    Name: TMI Internet APN
    APN: tescomobile.liffeytelecom.com
    MCC: 272
    MNC: 11
    APN Type: default, supl
    (sometimes for APN Type setting you are only allowed choose froma list. If so choose Internet or default)

    4. Create a new MMS APN with settings
    Name: TMI MMS APN
    APN: tescomobile.liffeytelecom.com
    MMSC: http://mmc1/servlets/mms
    MMS Proxy: 10.1.11.19
    MMS Port: 8080
    MCC: 272
    MNC: 11
    APN Type: mms

    5. Reboot your phone

    regrads
    Paul


  • #219
    Gareth2011
    Closed Accounts Posts: 579 ✭✭✭Gareth2011


    Hi Paul,

    Id like you to pass this message onto your returns people for me please. I got a Mojo Chat from yourselfs and I was very disapointed with the coverage. So much that I cancelled my contract within the 14 days and waitind 2 weeks to get the return "bag", This bag turned out to be a padded enevlope about 6 x 10 inchs in size and the phone box to be returned is thepretty much same width as the enevlope. Also I when I cancelled the contract I wasn't made aware I would have to pay for the return cost. I don't mind doing it as it is the norm if you are posting something but I do mind not being told id have to do it.

    Bascially they sent me out a padded enevlope that is wayyyyyyy too small for the return and did not make me aware of the cost i would incure sending it back due to very network coverage for 11 days straight.

    Thanks for reading this and I hope you will pass it on as it puts a very dim view on tesco mobile from customers who experience the same thing.


  • #220
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Gareth2011 wrote: »
    Hi Paul,

    Id like you to pass this message onto your returns people for me please. I got a Mojo Chat from yourselfs and I was very disapointed with the coverage. So much that I cancelled my contract within the 14 days and waitind 2 weeks to get the return "bag", This bag turned out to be a padded enevlope about 6 x 10 inchs in size and the phone box to be returned is thepretty much same width as the enevlope. Also I when I cancelled the contract I wasn't made aware I would have to pay for the return cost. I don't mind doing it as it is the norm if you are posting something but I do mind not being told id have to do it.

    Bascially they sent me out a padded enevlope that is wayyyyyyy too small for the return and did not make me aware of the cost i would incure sending it back due to very network coverage for 11 days straight.

    Thanks for reading this and I hope you will pass it on as it puts a very dim view on tesco mobile from customers who experience the same thing.


    Thanks for the feedback Gareth and apologies for what was a very poor experience.

    I will review this with our team responsible for the returns/repair process and hopefully your experience will lead to some improvements in the process for others.


  • #221
    Kaisr Sose
    Registered Users, Registered Users 2 Posts: 3,260 ✭✭✭Kaisr Sose


    Paul
    Are Tesco roaming rates (making calls/receiving calls) per minute or per call?
    The Web section on roaming charges does not specify.
    Thanks
    K


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  • #222
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Hi Kaisr

    It's per minute

    Regards
    Paul


  • #223
    LilMrsDahamsta
    Registered Users, Registered Users 2 Posts: 451 ✭✭LilMrsDahamsta


    Tesco Mobile: Paul wrote: »
    LilMrsDahamsta wrote: »
    Paul,
    Do you know if this issue has been resolved yet? I've spent hours on the phone with customer service going all the way back to last September. It's very frustrating!

    Hi there

    Sorry for the trouble on this one. I am assured it is to be resolved this week

    regards
    Paul

    Paul, do you know if the debit card issue has been resolved?
    Thanks


  • #224
    LilMrsDahamsta
    Registered Users, Registered Users 2 Posts: 451 ✭✭LilMrsDahamsta


    LilMrsDahamsta wrote: »
    Paul, do you know if the debit card issue has been resolved?
    Thanks

    Any update on this available?


  • #225
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    LilMrsDahamsta wrote: »
    Any update on this available?

    Yes this was resolved I believe. are you still having issues?


  • #226
    GIMP
    Registered Users, Registered Users 2 Posts: 1,103 ✭✭✭GIMP


    Hi Paul

    Unable to make any outbound calls at moment from 2 numbers in Dublin 13 area, is there a known issue in the area?


  • #227
    digitaldr
    Registered Users, Registered Users 2 Posts: 2,513 ✭✭✭digitaldr


    not able to make calls here in dublin 11 either!:( Probably upgrading speeds or something;)


  • #228
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Hi All

    Yes, there are voice issues at the moment affecting a significant number of customers. Will update more shortly.

    regards
    Paul


  • #229
    emo72
    Registered Users, Registered Users 2 Posts: 6,317 ✭✭✭emo72


    Man down here too.


  • #230
    exterminator447
    Registered Users Posts: 32 ✭exterminator447


    emo72 wrote: »
    Man down here too.

    im down as well, receiving calls is fine but cant make any calls


  • #231
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Yes, issue seems to be mainly affecting outbound calls. text and data OK.

    Expecting an update very shortly.


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  • #232
    exterminator447
    Registered Users Posts: 32 ✭exterminator447


    Tesco Mobile: Paul wrote: »
    Yes, issue seems to be mainly affecting outbound calls. text and data OK.

    Expecting an update very shortly.


    Seems to be working fine again in dunlaoghaire area i can make calls again, but for how long!!!!!!


  • #233
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Should be back for nearly everyone now and full resolution is nearly there.

    regards
    Paul


  • #234
    emo72
    Registered Users, Registered Users 2 Posts: 6,317 ✭✭✭emo72


    My upc broadband and telly went this morning. Then my tesco mobile went. I thought the alien invasion/armageddon had finally begun . And all I could think was "on a Friday ! Why Jesus ? I'm okay now though.


  • #235
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    emo72 wrote: »
    My upc broadband and telly went this morning. Then my tesco mobile went. I thought the alien invasion/armageddon had finally begun . And all I could think was "on a Friday ! Why Jesus ? I'm okay now though.


    And not even the Friday the 13th Emo!


  • #236
    vicwatson
    Registered Users, Registered Users 2 Posts: 28,404 ✭✭✭✭vicwatson


    Paul,

    Please see here - sorry I started a thread and then only spotted this one -

    It's only with outgoing SMS, can you give me an update

    Cheers
    Vic

    http://www.boards.ie/vbulletin/showthread.php?t=2056558710


  • #237
    apr
    Closed Accounts Posts: 2 ✭apr


    Hi!

    My mobile LG P500 Optimus One

    I arrived in Ireland and got the tesco sim-card for free and put 10 euros of credit (topup) read about Data Bundles (Text "Date" to 174209. Cost of your bundle will be deducted from your credit balance) to send the message but internet does not work, why?

    I tried to configure wap and mms did not work as well as link below:


    http://www.tescomobile.ie/helpandsupport/getting-started.aspx


  • #238
    apr
    Closed Accounts Posts: 2 ✭apr


    I deleted the word "default" in Type APN and wrote default again

    I enabled the option Data Roaming not know now what triggered the internet.

    it worked :)


  • #239
    deaglan169
    Registered Users, Registered Users 2 Posts: 1,045 ✭✭✭deaglan169


    ive noticed a nice increase in speed from the 1mb cap getting nearly 2mb now:D


  • #240
    JTMan
    Registered Users, Registered Users 2 Posts: 5,542 ✭✭✭JTMan


    I'm told Tesco Mobile will be getting the top-of-the-range Galaxy Nexus over the coming days/weeks.


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  • #241
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Yes that is true


  • #242
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    deaglan169 wrote: »
    ive noticed a nice increase in speed from the 1mb cap getting nearly 2mb now:D

    Yes some recent upgrades mean the cap is now 2mb. Doesn't mean you are guaranteed to get 2mb as normal mobile conditions apply


  • #243
    byrnefm
    Registered Users, Registered Users 2 Posts: 889 ✭✭✭byrnefm


    Hi,

    I'm planning to port my O2 number over to Tesco Mobile in the coming weeks and I see on the Tesco Mobile website that it asks what 089 SIM you are porting to.

    I have a question which I am hoping someone may able to advise me on:

    - If I buy a Tesco SIM & €10 top up (to get the SIM for free), will I lose the Tesco credit I put on the Tesco SIM when my 086 number ports over to it? (I know I'll lose any leftover O2 credit).

    Thanks in advance!


  • #244
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    No you don't lose any credit from porting, its the same account - just the number changes.

    Regards
    Paul


  • #245
    Lovephones
    Registered Users Posts: 77 ✭✭Lovephones


    Hi paul , I was just browsing the phones on your site and just thought I'd bring it to your attention that the Nokia x7 is listed as having android os , as far as I can see its Symbian unless this is a new version ?
    May be a problem if someone ordered it thinking they were getting an android ?
    I'm sure you will be able to get it changed to avoid confusion :)


  • #246
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Thanks, yes an error. Will have that fixed.


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  • #247
    jamescc
    Registered Users Posts: 395 ✭✭jamescc


    tesco paul,

    hi back again I am having problems sending picture messages.
    It comes up on the phone that the message is sending but takes a long time and then it does not send any suggestions of what might be wrong

    thanks James


  • #248
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jamescc wrote: »
    tesco paul,

    hi back again I am having problems sending picture messages.
    It comes up on the phone that the message is sending but takes a long time and then it does not send any suggestions of what might be wrong

    thanks James

    Hi James,

    What phone have you got again? Have you ever been able to send picture messages?

    regards
    Paul


  • #249
    jamescc
    Registered Users Posts: 395 ✭✭jamescc


    Tesco Mobile: Paul wrote: »
    Hi James,

    What phone have you got again? Have you ever been able to send picture messages?

    regards
    Paul

    Iphone 4s. I was but it takes a long time and then I get a message that I cannot send or sending failed.
    I am on pay monthly.


  • #250
    nephster
    Registered Users Posts: 434 ✭✭nephster


    Hi Paul,
    Just ported over this week to PAYG to start with, ordered month-long internet bundle and working fine... but then noticed some of my credit was eaten after two days into the bundle for "GPRS Basic Service" between free internet usages with the same label. Only 21c but is there any reason for this you can think of? Seems completely random and want to make sure it doesn't happen again.
    Greg


  • #251
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    nephster wrote: »
    Hi Paul,
    Just ported over this week to PAYG to start with, ordered month-long internet bundle and working fine... but then noticed some of my credit was eaten after two days into the bundle for "GPRS Basic Service" between free internet usages with the same label. Only 21c but is there any reason for this you can think of? Seems completely random and want to make sure it doesn't happen again.
    Greg

    Hi Greg, sometimes a session can start before the bundle is purchased but can take a good while maybe up to day to actually close and register as a charge (and this can be after bundle purchase). Ususally we recommend you set your phone to airplane mode and back after purchasing the bundle to make sure all data from that point forward is in bundle.

    regards
    Paul


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