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Bioware/EA applications, offices, work and accommodation

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12467…11

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    #92
    malforian
    Closed Accounts Posts: 27 ✭malforian


    Falalala wrote: »
    Hi, my first post so hopefully its a good one :).

    I had my automated webcam interview the first week of september, then just under 2 weeks later my skype interview. Then I heard back I had got the job about 5ish weeks later.

    As for the Bioware office location it was accurately shown on a map earlier in this thread and the exact address is:

    BioWare Ireland Ltd
    Unit 1
    IDA Business & Technology Park
    Parkmore West
    Galway

    Hope that helps :). Also there should be a bus stop right by the office and the route it takes comes from the city center. I can't think of any other questions that have been asked so I shall leave it there :).

    I been waiting 3-4 weeks so hopefully means I been successfull, hating the wait for this long but hopefully it's good news


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    #93
    liu83
    Registered Users Posts: 34 ✭liu83


    Anyone who got customer service representative position with Bioware, what was the face to face interview like, any suggestions, types of questions?
    Thanks


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    #94
    Falalala
    Registered Users Posts: 17 ✭Falalala


    You'll be interviewed by a couple of people, do your best to look smart always helps. You should be asked the normal questions you'd get at any job interview.

    You'll get asked about your prior experiences and given a few examples and asked what your responses would be. The usual really but it was a bit of a blur for myself so can't remember many specifics :). Just that the interviewers were suprisingly pleasant and relaxed which helps put you at ease.


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    #95
    malforian
    Closed Accounts Posts: 27 ✭malforian


    same as above,

    usual type of customer service questions really, and just some scenarios about what you would do in a perticular situation etc.


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    #96
    AndyKiely
    Registered Users Posts: 241 ✭✭AndyKiely


    There are a few of competency based questions. What would you do if a person on your team was not doing a job properly or you had an irate customer. Questions such as that. The interviewers were extremely pleasant. Very friendly people and no pressure in the interview. I wore a black shirt and pants with a tie. They even asked if I wanted to take the tie off.

    I heard last Thursday that I got the position and I'm starting on Monday. Went up with the girlfriend the same day found a house the day after and moving Thursday coming. It's all been so quick and exciting and that bit stressful. Looking forward to living in Galway having been there a bit as a child.

    Let the adventure begin :)


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    #97
    Falalala
    Registered Users Posts: 17 ✭Falalala


    Thats nice to hear, I'll be starting around the 21st Nov :). But international relocation so a few things to sort out :).


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    #98
    malforian
    Closed Accounts Posts: 27 ✭malforian


    Well done,

    Ive been waiting 3-4 weeks for final reply :( hopefully i hear something this week. Im hoping the long wait is a good sign, as if i was going to get a no i owuld of thought i would of just been told :)


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    #99
    Falalala
    Registered Users Posts: 17 ✭Falalala


    Before I found out that I had got the job I asked about how long I should wait to expect to hear back. I'd say 4-5 weeks from the time of your skype interview and I was also told that everyone who got that far would hear back, one way or the other. So good luck :).


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    #100
    malforian
    Closed Accounts Posts: 27 ✭malforian


    Falalala wrote: »
    Before I found out that I had got the job I asked about how long I should wait to expect to hear back. I'd say 4-5 weeks from the time of your skype interview and I was also told that everyone who got that far would hear back, one way or the other. So good luck :).

    Ahhh see i got told in my interview that I would find out in 2 weeks max so I was surprised its taken longer but now I know lol


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    #101
    AndyKiely
    Registered Users Posts: 241 ✭✭AndyKiely


    I was told 2 weeks but if it's getting close to that time not to panic. Granted it was a little longer than that but I heard and you'll hear too. I know people who got rejected and they ring to let you know why. It's a good thing they didn't call sooner IMO.


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    #102
    joe123
    Registered Users Posts: 6,521 ✭✭✭joe123


    I sent in my webcam interview where I read the questions and my answers are then recorded two days ago.

    How long should I be waiting until I hear back from them, if at all?

    Also am I right in thinking there are two more stages after this, a skype interview and then a face to face interview? Or is it a matter of one or the other?


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    #103
    Falalala
    Registered Users Posts: 17 ✭Falalala


    After the recorded interview it was roughly a week until I heard back about a skype interview. And yeah and it will be a skype interview unless you're a local, they might do a face to face interview then.


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    #104
    xantras.d
    Registered Users Posts: 20 ✭xantras.d


    I am waiting to hear back, I am due to find out something by the end of this week. It would be a dream job being involved with a game co. It’s good to see the time frame with others that were successful is similar to myself, So fingers crossed.:)


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    #105
    malforian
    Closed Accounts Posts: 27 ✭malforian


    Heard back today :D

    I did so well in my interview (and my past work Experience) that they have put me up for a team leader interview :D ..... well worth the weeks of wait i guess :D

    So chance to get a promotion already , that if i fail at the interview im guessing i must be a sure fire for a CSR role if they thought that :D

    yeah I would say timescale for me was

    1 week from CV to survey
    1-2 weeks from survey to Automated interview
    2 weeks from that to Skype interview
    then I waited 3 1/2 weeks from Skype to hearing the news today :)


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    #106
    bubble187
    Closed Accounts Posts: 5 ✭bubble187


    malforian wrote: »
    Heard back today :D

    I did so well in my interview (and my past work Experience) that they have put me up for a team leader interview :D ..... well worth the weeks of wait i guess :D

    So chance to get a promotion already , that if i fail at the interview im guessing i must be a sure fire for a CSR role if they thought that :D

    yeah I would say timescale for me was

    1 week from CV to survey
    1-2 weeks from survey to Automated interview
    2 weeks from that to Skype interview
    then I waited 3 1/2 weeks from Skype to hearing the news today :)
    That is great news:)

    I guess a big well done is in order:)

    A will be seeing you over there maybe even as my team leader lol and best of luck with the interview, give it your all mate.


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    #107
    Holyhole
    Registered Users Posts: 23 ✭Holyhole


    I would so love to work for Bioware!

    But i work in Finance and not qualified for the 1 position they have :(

    keeping my eagle eye on there for more finance jobs!


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    #108
    malforian
    Closed Accounts Posts: 27 ✭malforian


    you could always apply for customer service role as one of the sections you can work in is Account and billing , might be a path to a better job :)


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    #109
    whitelightrider
    Registered Users Posts: 3,099 ✭✭✭whitelightrider


    Just got my email this morning for the Online Interview (First One). First time doing an online automated interview so a little nervous about it.


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    #110
    malforian
    Closed Accounts Posts: 27 ✭malforian


    yeah its a little strange but not too bad


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    #111
    whitelightrider
    Registered Users Posts: 3,099 ✭✭✭whitelightrider


    malforian wrote: »
    yeah its a little strange but not too bad

    What are the questions like for the automated interview? Are they job related, or just general?


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    #112
    malforian
    Closed Accounts Posts: 27 ✭malforian


    all general questions about customer service :)


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    #113
    Elrollo
    Registered Users Posts: 339 ✭✭Elrollo


    Applied there about two weeks ago, still not even a survey sent out, are they still recruiting?


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    #114
    Burgo
    Registered Users Posts: 3,815 ✭✭✭Burgo


    Anyone apply for the IT positions?

    Sent my cv in at the start of October, just over a week later got an email about doing the webcam interview, did that on the 15th. Got a call on the 25th asking to come out for a face to face, which is tomorrow :D

    If I get the job I'll probably be supporting all you customer support people :pac:


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    #115
    whitelightrider
    Registered Users Posts: 3,099 ✭✭✭whitelightrider


    Burgo wrote: »
    Anyone apply for the IT positions?

    Sent my cv in at the start of October, just over a week later got an email about doing the webcam interview, did that on the 15th. Got a call on the 25th asking to come out for a face to face, which is tomorrow :D

    If I get the job I'll probably be supporting all you customer support people :pac:

    Hey Burgo, I did. Got an email yesterday about my automated interview so Im going to do that tomorrow.


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    #116
    joe123
    Registered Users Posts: 6,521 ✭✭✭joe123


    Well got a call today telling me they were very impressed with my automated interview and that I have a face to face interview next week. :)

    Bit nervous now! Didnt mind the online recorded interview at all.

    Bit worried as I have no experience in a CSR role but I do have a background in IT and I am a gamer so that all might stand to me.

    Can anyone tell me, during the face to face interview do they ask many questions regarding gaming to try and find out do you actually have an interest in the games industry or is it all general CSR questions?

    How long generally did the face to face interview last?

    People who have started, what are the hours like? I heard its ten hour shifts and you could be working any day as its 24/7...


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    #117
    malforian
    Closed Accounts Posts: 27 ✭malforian


    Joe,

    its all Customer service related, i didn't get asked much about gaming at all, though I said about it when they asked why I wanted to job.

    If your more of a tech guy, they basically have 3 teams 1. In game 2. Bills and account 3. technical support. So they might just say with your experience we will try you in the Tech one

    don't worry if not had customer support role before its all common sense stuff really, just how you would act with someone etc.

    Good Luck with it

    lasted about 45 mins but it flew by

    They told me that it is 10 hour shifts but that you work 4 days then 3 days off , so longer but tbf you have 3 days a week off so id rather that ( my current job i work 10 hours a day anyway and only get 2 days off so its a bonus for me :D )


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    #118
    SambaSoup
    Registered Users Posts: 20 ✭SambaSoup


    I'm in the same boat Joe. Interview in Galway next week. Malforian, just wondering is the face-to-face interview more in-depth than the automated one? any sticky questions etc?..


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    #119
    malforian
    Closed Accounts Posts: 27 ✭malforian


    SambaSoup wrote: »
    I'm in the same boat Joe. Interview in Galway next week. Malforian, just wondering is the face-to-face interview more in-depth than the automated one? any sticky questions etc?..

    It's for sure more in depth but to be fair it's very along the same lines as the automated I got almost the same questions , none of the questions were really "curveball" it's all comman sense and experience to a certain extent based.

    1/2 of it is o over your cv and asked similar to automated

    2nd half is like play out a scenario you might meet in the job, and how you would
    Handle it :)

    Good luck


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    #120
    MeaCuppa
    Closed Accounts Posts: 8 ✭MeaCuppa


    The BioWare facility is solely dependent on the success of the SW - Old Republic game - which makes me wonder if the job is secure!


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    #121
    malforian
    Closed Accounts Posts: 27 ✭malforian


    MeaCuppa wrote: »
    The BioWare facility is solely dependent on the success of the SW - Old Republic game - which makes me wonder if the job is secure!

    This is true but tbf it's gonna be a success , not wow levels of success but enough to make a profit easily


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