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iPhone 6 Front Camera Crescent

SachaJ

just wondering has anyone else got the crescent issue with their iPhone 6 front camera? If so, what did you do about it?

I bought my phone from the Apple Store back in Feb. my current thinking is to leave it until a few weeks before the warranty runs out.

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SachaJ

Back here myself in the same place.... I had the phone replaced within the year under warranty and the one they replaced it with is now showing the crescent. Was onto Apple earlier and they said the 1 year warranty from the first phone ended 240 days ago. Doesn't sound like there's much I can do.

Sad Professor

It's basically the same thing. The EU directive is a minimum level of protection which member states must have in their own consumer laws. Which Irish law does. In fact, Irish law actually offers greater protection since you have up to 6 years to claim.

While the "2 year EU warranty" might be helpful shorthand to use with some retailers who are ignorant of Irish law, in the event of a claim you'll be claiming under Irish law not the EU directive, which is only binding on member states rather than retailers.

The use of the term "warranty" in the EU directive creates a lot of confusion as its a term more commonly associated with manufacturer warranties. It's better to think of it as a guarantee.

In other words, forget about the EU and focus on Irish law.

Apple's own page on Irish consumer law is pretty clear cut. Afaik all the burden of proof after 6 months means in practice is that the retailer doesn't have to help you track down or resolve the problem. They can just shrug at you and wait for you to make a claim.

Eire Go Brach

FourFourFM wrote: »

What two year warranty? The only warranty you have is the manufacturers warranty which covers you for one year.

The store are referring to your consumer rights which are documented here:

http://www.apple.com/ie/legal/statutory-warranty/

Claim period: 6 years from date of original sale.

Worth noting: "Under Irish consumer law, any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer."

I'm not very sure of the specifics. It's an EU law as far as I'm aware. Apple got fined in Italy for either misleading customers or not honouring it.

I think it's this here. http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=URISERV:l32022

I think you have to prove that the defect was there from when you purchased it.

FourFourRED

What two year warranty? The only warranty you have is the manufacturers warranty which covers you for one year.

The store are referring to your consumer rights which are documented here:

http://www.apple.com/ie/legal/statutory-warranty/

Claim period: 6 years from date of original sale.

Worth noting: "Under Irish consumer law, any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer."

iniall

Eire Go Brach wrote: »

Has anyone got this done when covered under the 2 year warranty? Mine is over a year old and the camera has moved again. I'd like to sell it on with the camera corrected.

As I mentioned above, I recently took my iPhone 6 to the Apple Store in Belfast with the front facing camera crescent problem. I've had the phone since November 2014, so it's out of its 12-month warranty. Apple told me they wouldn't repair it for free, but if I took it to Three (from whom I purchased it), they would, under the two-year warranty they're obliged to honour. So, I presume Three will take the phone and send it Apple, who will repair it and send it back to Three. My concern is how long I'll be without a phone. I haven't had a chance to speak to Three about it yet, but I'll update here when I do.

Eire Go Brach

Has anyone got this done when covered under the 2 year warranty? Mine is over a year old and the camera has moved again. I'd like to sell it on with the camera corrected.

waynegalway

iniall wrote: »

The genius in Belfast on Saturday only said they would replace the screen (and presumably the slipped camera ring) and the work would take an hour. Tempted, but £79 (about €101) seemed a little excessive, considering it's a manufacturing fault. I'll talk to Three and see what they say.

Might be worth asking your local CompuB store too.

iniall

waynegalway wrote: »

Ask 3 for a realistic timeframe for replacing the phone. They will know this because it's a well known issue. If they say a few days, then it's similar to my experience and is probably as good as it gets. If they mention 3rd party repair centres and a couple of weeks, I'd nearly pay the €79 and let Apple do it. Apple will give you a refurb phone rather than just a new camera, so you're getting practically a brand new handset for the money. That includes a new battery. It's not a bad deal.

The genius in Belfast on Saturday only said they would replace the screen (and presumably the slipped camera ring) and the work would take an hour. Tempted, but £79 (about €101) seemed a little excessive, considering it's a manufacturing fault. I'll talk to Three and see what they say.

waynegalway

iniall wrote: »

Well I think (hope) Three are still obliged to fix the issue, which would mean sending it to Apple, but with Three paying the £75 instead of me. The big question for me is how long I'd be without the phone. It's a shame, given that it's apparently a manufacturing issue, that Apple don't pony up and repair all affected phones.

Ask 3 for a realistic timeframe for replacing the phone. They will know this because it's a well known issue. If they say a few days, then it's similar to my experience and is probably as good as it gets. If they mention 3rd party repair centres and a couple of weeks, I'd nearly pay the €79 and let Apple do it. Apple will give you a refurb phone rather than just a new camera, so you're getting practically a brand new handset for the money. That includes a new battery. It's not a bad deal.

iniall

Well I think (hope) Three are still obliged to fix the issue, which would mean sending it to Apple, but with Three paying the £75 instead of me. The big question for me is how long I'd be without the phone. It's a shame, given that it's apparently a manufacturing issue, that Apple don't pony up and repair all affected phones.

waynegalway

iniall wrote: »

Was going to be in Belfast at the weekend, so I made a Genius Bar appointment, hoping they might fix my iPhone 6 front-facing camera crescent. The genius said sure, they could do it in an hour, but it would cost £79. (The phone was bought in November 2014, so it's out of warranty.) The response was disappointing, but not entirely unexpected. She suggested I take it up with Three, as consumer protection requires them to cover faults that crop up in the the first two years. Has anyone done this? I assume Three will take the phone for a few weeks, which isn't really feasible.

I stand to be corrected on this, but AFAIK, 3 send android phones off on a wild goose chase of (incompetent in my experience) local service centres and uk ones if necessary. That, as you say, can take weeks. I know from experience.

However, with Apple, I am fairly sure that they send the phone directly back to Apple for work. I'm basing on this on what I was told over the counter in the 3 shop in Galway about a year ago when I bought the phone. I asked about what to do if the phone had a fault and the salesperson said something like "bring it back to us if you like, but to be honest you're better off contacting Apple because if you give it to us, we'll just be sending it to Apple anyway."

For out of warranty work, it might be different, I don't know.

mad m

I connect now do warranty repairs also and are recognised to do so by Apple.

http://i-connect.ie/our-stores

iniall

Was going to be in Belfast at the weekend, so I made a Genius Bar appointment, hoping they might fix my iPhone 6 front-facing camera crescent. The genius said sure, they could do it in an hour, but it would cost £79. (The phone was bought in November 2014, so it's out of warranty.) The response was disappointing, but not entirely unexpected. She suggested I take it up with Three, as consumer protection requires them to cover faults that crop up in the the first two years. Has anyone done this? I assume Three will take the phone for a few weeks, which isn't really feasible.

waynegalway

Quick update:

Dropped my phone into CompuB around lunch time on Monday

Got an email after an hour or so to say that they were ordering a replacement unit, instead of repairing it. Told that replacement unit should be delivered next day.

Called them on Tuesday to find out that it hadn't arrived.

They called me around lunch time today to say it was there for me.

Couldn't fault the service. I'd say if I had dropped it in earlier on Monday it might very well have been a next-day delivery of the new handset.

There is no sign of a crescent on the new phone, and the guy there said that Apple had fixed whatever manufacturing glitch was causing it. The new handset is covered by 90 warranty, even though the original 12 month warranty is out in a few weeks.

Well done CompuB and Apple. Very happy. Probably could have been done over the counter in Belfast, but not worth the spin up from Galway unless I had time on my hands.

waynegalway

shanec1928 wrote: »

When I went up. They asked did I want it repaired or replaced.

I doubt compub in Galway will offer a replacement if it's an easy repair job, but we'll see. I'd say the "proper" Apple store in Belfast has more discretion on things like this.

shanec1928

Zcott wrote: »

Apple in Belfast did that fix twice for me before replacing the phone entirely. Hopefully you'll have better luck...

When I went up. They asked did I want it repaired or replaced.

Zcott

waynegalway wrote: »

Just an update:

I got chatting to Apple Support just now, and they did a check.....turns out my local CompuB in Galway IS an iPhone service centre. I called the shop and they said they can handle it, usually a same-day service. They were aware of the issue and said it's a simple fix: the camera itself is fine, but there's a little disc around it that has slipped and it's just a matter of either realigning the disc or taking it out altogether.

It will probably be next week before I get a chance to drop it in, but I'll update again afterwards.

Apple in Belfast did that fix twice for me before replacing the phone entirely. Hopefully you'll have better luck...

waynegalway

Just an update:

I got chatting to Apple Support just now, and they did a check.....turns out my local CompuB in Galway IS an iPhone service centre. I called the shop and they said they can handle it, usually a same-day service. They were aware of the issue and said it's a simple fix: the camera itself is fine, but there's a little disc around it that has slipped and it's just a matter of either realigning the disc or taking it out altogether.

It will probably be next week before I get a chance to drop it in, but I'll update again afterwards.

smash

FourFourFM wrote: »

They don't touch iPhones. They are an authorised service provider for other iOS devices though (iPod, iPad).

They do deal with warranty issues though.

FourFourRED

Creamy Goodness wrote: »

CompuB only do repairs/service on macs they don't touch iOS devices

They don't touch iPhones. They are an authorised service provider for other iOS devices though (iPod, iPad).

smash

waynegalway wrote: »

Great. Do you reckon they'll repair just the rear camera for you or give you a new unit?

Would be interesting to know what they'd do just for the crescent issue.

They told me if it's out of warranty and I have a receipt then they should still be able to do something under EU consumer law. Considering it has two issues and one is a recall I'd say a new unit. I bought it through Vodafone so I'm actually going to get on to them first about it.

waynegalway

smash wrote: »

Good news from CompuB

"We do in fact honour Apple recall issues for things like this."

I'm going to call in over the weekend and see what they can do for me.

Great. Do you reckon they'll repair just the rear camera for you or give you a new unit?

Would be interesting to know what they'd do just for the crescent issue.

Zcott

Yep, it's there and then. If you're worried, phone them and ask first.

smash

Good news from CompuB

"We do in fact honour Apple recall issues for things like this."

I'm going to call in over the weekend and see what they can do for me.

smash

Creamy Goodness wrote: »

CompuB only do repairs/service on macs they don't touch iOS devices

But do they cover warranty issues that involve replacement units?

Creamy Goodness

waynegalway wrote: »

Is it an over the counter replacement there and then? I'd consider a spin to Belfast, but it would be waste of time if they just said "leave it with us and we'll get a new one couriered to you in a few days"

AFAIK most Apple Stores (legit Apple retail stores) can replace screens, think it takes 90 minutes.

I was just more concerned that the phone was bought in San Francisco and I'm attempting to get it repaired under warranty in an different country.

smash wrote: »

ROI desperately needs an Apple store. I've emailed compub to ask them if they deal with recalls. You'd assume that being an Apple premium reseller they would, but my gut is telling me they wont.

damn straight we do, every time I have the pleasure of buying something in an Apple Store I always leave with a grin on my face and saying to myself "why can't all stores be like this?" CompuB only do repairs/service on macs they don't touch iOS devices

waynegalway

smash wrote: »

ROI desperately needs an Apple store. I've emailed compub to ask them if they deal with recalls. You'd assume that being an Apple premium reseller they would, but my gut is telling me they wont.

Let us know what they say. I called in to the Galway store yesterday to ask the same question but it was mental busy and I hadn't the time to wait.

smash

ROI desperately needs an Apple store. I've emailed compub to ask them if they deal with recalls. You'd assume that being an Apple premium reseller they would, but my gut is telling me they wont.

waynegalway

Zcott wrote: »

They should do, as they told me they were even replacing water damaged phones with this issue.

Is it an over the counter replacement there and then? I'd consider a spin to Belfast, but it would be waste of time if they just said "leave it with us and we'll get a new one couriered to you in a few days"

Zcott

Creamy Goodness wrote: »

hey all,

sorry for hijacking; I bought an iPhone 6 for the girlfriend at WWDC last year, I've just noticed that her phone has this crescent (admittedly she has dropped it from quite decent heights in an otterbox though so no screen cracks).

would the store in belfast fix this under warranty or otherwise? thinking of taking the journey up but don't want it to be wasted.

They should do, as they told me they were even replacing water damaged phones with this issue.