ceroc81 wrote: » I can confirm Bord Gais Energy does not support non-Irish BIC/IBAN just got of the phone with Customer Support agent, they had no idea when they would be able to support it. Who should we report these companies for non-SEPA compliance? Is there an email that we can use?
josephsoap wrote: » Has anyone tried to pay Electric Ireland DD via number 26 bank a/c? Just posted off the mandate myself, fingers crossed :-)
Sparko wrote: » I'm surprised to be honest, we operate direct debits in work and although none of our customers have to date provided us with anything other than Irish BIC & IBAN details I was of the understanding that it wouldn't be a problem and our existing DD software would accept other SEPA compliant accounts from across Europe. Maybe there's more involved, I might try and find a guinea pig among some of our European partners to do a test to see if there is something I'm missing.
ceroc81 wrote: » Could it have to do with that the BIC is 11 characters long? The BIC is WIREDEMXXX where the last 3 characters is optional and XXX means primary office (source: https://en.wikipedia.org/wiki/ISO_9362 ) so I wonder if we would be using WIREDEM instead they would accept it? I noticed that bonkers.ie doesnt support more than 8 characters either. Edit: looks like WIREDEM would be mapped to Hungary so guess its not an option.. Country Bank BIC Bank code Address HU WIRECARD Bank AG WIREDEMM 19200002 8563 Grassbrunn
JTMan wrote: » Yes, report / complain. Firstly, ask Bord Gais Energy to explain why they are not SEPA compliant in writing. Ask them for a final response letter. Then, complain to the Central Bank of Ireland.
Bhangraman wrote: » I am still trying to force them to accept my details by email. Last email I sent them on 4 Jan (to which I did not get a reply yet) was: "Under EU law, SEPA came into force last year for EUR payments in 26 countries including Ireland. I would like to make a EUR SEPA Direct Debit payment. By law, you need to be SEPA compliant for EUR payments. Can you please advise as to why you are not complying with the law on this point? Can you please escalate this ticket with your compliance department and management? Alternatively, please advise if this is your final response on the matter? If so, I will be making a complaint to the Central Bank of Ireland. "
ceroc81 wrote: » I'm already in the process of talking/emailing the Central Bank, I agreed with them that they could use my name when talking to Bord Gais Energy regarding the breach of regulation for DD SEPA payments. I had another chat with a CS agent and they said that the BIC that Number26 is using is not in the "approved" list in their system and that adding new BICs is not very common and takes months so hopefully the Central Bank can push things along quicker..
JTMan wrote: » Well done for taking this to the Central Bank of Ireland. Great to hear that the Central Bank of Ireland are taking on your case and have engaged with Bord Gais Energy for their SEPA breach. Adding a BIC into a payment system should take minutes. Bord Gais Energy clearly have a poor payments / invoicing system.
Yggr of Asgard wrote: » There is no need for a BIC, yes Ireland has a waiver that allows it to continue using BIC until 1 February 2016 but IBAN is all that is needed. Latest 1 February the "BIC wont work/is not in system" is no longer an excuse. The IBAN includes all information that is needed to process a payment through SEPA, BIC's were only needed in the beginning that requirement has fallen away long time ago. Sure Ireland is a little behind but in a couple of weeks that is no longer the case.
JTMan wrote: » Will companies change all their systems and paper forms to only look for an IBAN on 1 February 2016? You can bet that compliance with the new SEPA phase will be far from 100%.
Hi XXXXXX, Thanks for your recent email to Bord Gáis Energy. As an update from my email to you yesterday we have requested that the BIC be added to our systems so we can update your bank details. The complaint has now been in closed in regards to this. Once the BIC has been added I will update your direct debit details and contact you to confirm this. If there’s anything else we can help you with, just reply to this email and we’ll be happy to help. If you’d like to speak to one of our team, simply call us on 1850 632 632. We’re available 8am to 8pm Monday to Friday, or 9am to 5:30pm on Saturdays. The Bord Gáis Energy Team
ceroc81 wrote: » Small update, I dont know if its due to Central Bank or not but got this email today: So I guess we can add Bord Gais to the supported list. (yay)
Yggr of Asgard wrote: » Congratulations and thanks for pushing. Is that with paper mandate or online?
Yggr of Asgard wrote: » Update on GloHealth, they have issued a final letter refusing to take non Irish accounts. The Central bank informed me that they do not deal with individual complaints and have referred me to the Financial Ombudsman where I have now logged a complaint.
Carawaystick wrote: » Does the CB not regulate insurance companies?
Yggr of Asgard wrote: » There is something very strange in the way one can complain in Ireland. My complaint to the central bank will be actioned on, but as they do not investigate individual complaints I have no right to get any info as to what they have done to my complaint.
