nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Child Item

"Leap" into the unknown: The feedback thread

Flukey

I am just about to bring my new Leap card into the strange world of public transport to test it. There are already several Leap threads going and we've already had some points about its usage raised in them. Maybe we can keep this thread for more specific feedback by the people who have actually got a card and leave the more general discussions on it to the other threads. So if you have some specific feedback from actually using the card put it in here, as briefly as possible. Then we can all use it when we are feeding back our experiences in the questionnaires we are all supposed to be getting. If anything arises here that people would like to discuss in more detail, switch to one of the other threads which already have a broad range of discussion about it that is likely to be relevant. Anyway, my Leap card and I are about to head out. Wish us luck!:D

Find more posts tagged with

Quick Links

Comments

markpb

Spanish Eyes wrote: »

if I point my LC at the validator, and I have a purse amount and a Rambler what product does it deduct from?

This had been explained already. If you have already used a rambler that day, the rambler will be used. If it's before 8pm, a new rambler will be used. After that, the fare will be deducted from your purse.

If you don't want the default behaviour, you can ask the driver to issue the ticket you want.

This is the logic that Dublin Bus have decided will suit the majority of people. It may not suit you if you're in the habit of buying ramblers that you don't want to use.

I'm lost, does this not make sense to you or do you have a very way that it could work?

Spanish Eyes

AlekSmart wrote: »

No need for Two LC's at all.

One LeapCard can hold up to 5 products,and the user can switch between them.

Bear in mind that when the initial choice is made on any given day,the card will default to that choice for the remainder of the day unless it's altered again.

So if a person chooses the E-Purse mode at 0700,then that card will continue in that mode for the rest of the day,unless The Customer requests it to revert.

All part of the service

Thank you.

But, but, if I point my LC at the validator, and I have a purse amount and a Rambler what product does it deduct from?

I would imagine, (as another poster above said) that if I am using the purse, even if it is full fare and normally I would use the validator for this, I instead have to go to the driver to ensure that the validator does not deduct from my Rambler.

That defeats the purpose of speedy entry onto the bus surely?

But maybe I am missing something important, I often do!

AlekSmart

Spanish Eyes wrote: »

That's brilliant, I love a bit of humour, and I probably deserved it!

But honestly, why is a LEAP Card with a purse AND a rambler more difficult to use than if you had them on separate cards?

So if I have a LC with a purse only, I can hit the validator for my full price journey.

If I have a LC with a purse and Rambler, I need to see the driver even if the journey is full price?

Yay. That is so convenient both for me and the passengers. Dwell time!

Two separate LCs is the answer. Another fiver so. Just in case I forget that I need to see the driver for my full price one off journey, and use up one of my Rambler Days!

No need for Two LC's at all.

One LeapCard can hold up to 5 products,and the user can switch between them.

Bear in mind that when the initial choice is made on any given day,the card will default to that choice for the remainder of the day unless it's altered again.

So if a person chooses the E-Purse mode at 0700,then that card will continue in that mode for the rest of the day,unless The Customer requests it to revert.

All part of the service

Spanish Eyes

wench wrote: »

It doesn't, they haven't perfected the psychic interface yet

If it is before 8pm, go to the driver and he will deduct the single fare.
If it is after 8 the validator won't start a rambler ticket day and will default to single fare.

That's brilliant, I love a bit of humour, and I probably deserved it!

But honestly, why is a LEAP Card with a purse AND a rambler more difficult to use than if you had them on separate cards?

So if I have a LC with a purse only, I can hit the validator for my full price journey.

If I have a LC with a purse and Rambler, I need to see the driver even if the journey is full price?

Yay. That is so convenient both for me and the passengers. Dwell time!

Two separate LCs is the answer. Another fiver so. Just in case I forget that I need to see the driver for my full price one off journey, and use up one of my Rambler Days!

Aard

wench wrote: »

No, it doesn't apply to luas fares unless there is a change of mode to/from bus/rail

Leap T&C

Omg you're kidding!

Easily solved with a shneaky 60c (free) city centre fare between Luases though right!?

wench

Spanish Eyes wrote: »

How does the bus validator know to deduct that fare from the purse and not one of your 30 days on the rambler ticket?

It doesn't, they haven't perfected the psychic interface yet

If it is before 8pm, go to the driver and he will deduct the single fare.
If it is after 8 the validator won't start a rambler ticket day and will default to single fare.

Spanish Eyes

Say you have a Leap Card with a 30 day rambler.

Then you add credit for the epurse on the same card.

You are only making one bus journey on a particular day, full fare using the right hand validator, no need to use the driver's machine.

How does the bus validator know to deduct that fare from the purse and not one of your 30 days on the rambler ticket?

L1011

Thanks. Ad is deliberately misleading then...

wench

L1011 wrote: »

Does the Leap 90 credit not apply to return journeys? Their radio ads imply it does, but I was charged two normal fares for a Point-Jervis Jervis-Point trip (1.70 each way) yesterday.

If it doesn't, its off to the ASAI about the ad...

No, it doesn't apply to luas fares unless there is a change of mode to/from bus/rail

Does this Leap 90 Discount apply to all Dublin Bus, Luas, DART and Commuter Rail trips?
...
N.B. It does not apply to Luas to Luas journeys or DART/Commuter Rail to DART/Commuter Rail journeys as these trips already have specific discounted fares.

Leap T&C

L1011

Does the Leap 90 credit not apply to return journeys? Their radio ads imply it does, but I was charged two normal fares for a Point-Jervis Jervis-Point trip (1.70 each way) yesterday.

If it doesn't, its off to the ASAI about the ad...

Dravokivich

The issue with Clonsilla is locking down access to the station house. Same thing happens in Leixlip Confey. And in Lousia bridge, they don't want anyone to exit from the platforms, making everyone use the small footbridge.

Penalise their paying customers...

Sometimes you're better off not being one, except for if you were to be caught and fined...

DvB

syklops wrote: »

Really wish they would put a few more leap readers at major stops.

Agree.

The single biggest issue I have is a lack of readers at suburban stations, every evening I get off at Clonsilla station, which has 1 reader per platform, there's always a queue exiting the platform which would easily be addressed by providing another 1 or 2 readers.

My other gripe is the frequency that the readers are faulty at suburban stations, at least once a week I'm in touch having to get my return trip refunded due to being unable to tag off, additional readers would help this, at least if there's more than onereader if one is faulty the second is there as a back up.

syklops

Really wish they would put a few more leap readers at major stops.

AngryLips

lxflyer wrote: »

The pink oyster readers in London are route validators. They are located only at 16 interchange stations in zones 2, 3 and 4 and are there to ensure that the cheapest fare is charged on pay-as-you-go epurse trips. In other words, that the user has avoided zone 1.

But there is nothing to stop similar card readers being placed inside barrier zone of major stations in the city centre for transiting passengers to use for the purposes I'm suggesting ...especially if the maximum time between tag-on and off is 90 minutes. Throw in up to 40 minute wait times for Dart on a Sunday and suddenly this becomes an issue.

LXFlyer

AngryLips wrote: »

In London there are touch-on points inside stations for transiting passengers as a way of avoiding going over the time limit between touch-on and touch-off and incurring the maximum fare unnecessarily. Is there a similar facility in Connolly? I was traveling from Maynooth to Blackrock the other day and experienced this issue. I would expect that they should install such points in the three city-centre stations. Speaking of which, does anyone know what time maximum time is between touch-on and touch-off?

The pink oyster readers in London are route validators. They are located only at 16 interchange stations in zones 2, 3 and 4 and are there to ensure that the cheapest fare is charged on pay-as-you-go epurse trips. In other words, that the user has avoided zone 1.

Dravokivich

It used to be stated as 90 minutes when Leap first went live, but it hasn't been said anywhere since. Unsure if it's still 90 minutes or if it's changed.

AngryLips

In London there are touch-on points inside stations for transiting passengers as a way of avoiding going over the time limit between touch-on and touch-off and incurring the maximum fare unnecessarily. Is there a similar facility in Connolly? I was traveling from Maynooth to Blackrock the other day and experienced this issue. I would expect that they should install such points in the three city-centre stations. Speaking of which, does anyone know what time maximum time is between touch-on and touch-off?

AlekSmart

Acacia wrote: »

Sorry lads, quick question as I couldn't find info on the leap card site...

I have a normal, adult Leap Card. I have to make two train journeys on Wednesdays, one going into Connolly Station and then a a train on a different line, but leaving almost straight away from Connolly. So for example, I arrive in Connolly at 9.05 and my subsequent train leaves at 9.10.

The first time I did this journey I tagged on at my starting station and tagged off when walking through the barriers at Connolly. I then turned back around and tagged on and went back through the barriers (looking like an eejit!:pac:) and tagged off after the journey on the next train. The next week I tried to do this however, when I tried to tag back on at Connolly the barriers wouldn't open and some error message displayed basically saying I couldn't tag back on. Credit was not on issue as I topped up that morning.

The ticket guy standing at the barriers let me through after I explained what happened.

Last week, to avoid the same thing happening, I just simply hopped onto my next train departing Connolly without tagging off. When I got to my final destination I tagged off, but seemed to be down a good bit of credit.

Sorry for the tl;dr post but does anyone know what exactly the right procedure is here?! Ta!

Could there be a time issue at play here ?

You don't give a Tag-On Time for the initial journey,so it could concievably be a situation where you are being charged two maximum fares ?

LXFlyer

Provided both journeys are within the short hop zone, then yes.

Acacia

Thanks, going nowhere! So I can just hop onto my second train from my first?:)

goingnowhere

Leap e-purse only valid in the short hop zone

Tag on at origin, tag off at destination, if you change trains you do not need to do anything

Acacia

Sorry lads, quick question as I couldn't find info on the leap card site...

I have a normal, adult Leap Card. I have to make two train journeys on Wednesdays, one going into Connolly Station and then a a train on a different line, but leaving almost straight away from Connolly. So for example, I arrive in Connolly at 9.05 and my subsequent train leaves at 9.10.

The first time I did this journey I tagged on at my starting station and tagged off when walking through the barriers at Connolly. I then turned back around and tagged on and went back through the barriers (looking like an eejit!:pac:) and tagged off after the journey on the next train. The next week I tried to do this however, when I tried to tag back on at Connolly the barriers wouldn't open and some error message displayed basically saying I couldn't tag back on. Credit was not on issue as I topped up that morning.

The ticket guy standing at the barriers let me through after I explained what happened.

Last week, to avoid the same thing happening, I just simply hopped onto my next train departing Connolly without tagging off. When I got to my final destination I tagged off, but seemed to be down a good bit of credit.

Sorry for the tl;dr post but does anyone know what exactly the right procedure is here?! Ta!

Dravokivich

The first time you order one of these, the ticket should be on the card. you can always check by putting it into a TVM, or registering online and viewing the card details.

After period it's for, it gets renewed similar to online topups. So that'll be by using it at TVMs or validators when tagging on/off.

DvB

lxflyer wrote: »

For clarification, what you have ordered is a personalised LEAP card, and loaded an annual rail only ticket onto it.

A LEAP card is precisely that - a card, onto which you load tickets and also have an epurse facility. You can load up to 5 different tickets onto the card at the same time.

The card itself is not a ticket.

Just use the epurse on the new card - pointless having two.

Excellent, thanks for the clarification.
Out of interest, does the annual rail ticket come pre loaded or will it load when i tag on at a station like for online top up's? I'm hoping its that simple TBH.

LXFlyer

DvB wrote: »

Just ordered an annual Leap card (dart & commuter rail) through my work using taxsaver.ie, up until now I'd been using a standard leap card that i topped up monthly online, it was handy as I used dublin bus the very odd time (use it on the commuter rail 99% of the time) & using the standard leap card covered that obviously. The thing is, with my new anual card if I want to use the bus can the annual leap card be topped up independently to cover luas/dublin bus journeys as it'll be set up to cover dart/rail journeys only. Or would keeping my original card with a nominal amount of credit on it be better for these infrequent journeys of Dublin Bus/Luas?

For clarification, what you have ordered is a personalised LEAP card, and loaded an annual rail only ticket onto it.

A LEAP card is precisely that - a card, onto which you load tickets and also have an epurse facility. You can load up to 5 different tickets onto the card at the same time.

The card itself is not a ticket.

Just use the epurse on the new card - pointless having two.

Dravokivich

The only difference with the card you get from work, is that a ticket will be loaded on it for your taxsaver and it has a picture as ID. You can purchase credit or Ramblers or whatever just like you would with the card you have now.

DvB

Just ordered an annual Leap card (dart & commuter rail) through my work using taxsaver.ie, up until now I'd been using a standard leap card that i topped up monthly online, it was handy as I used dublin bus the very odd time (use it on the commuter rail 99% of the time) & using the standard leap card covered that obviously. The thing is, with my new anual card if I want to use the bus can the annual leap card be topped up independently to cover luas/dublin bus journeys as it'll be set up to cover dart/rail journeys only. Or would keeping my original card with a nominal amount of credit on it be better for these infrequent journeys of Dublin Bus/Luas?

Dravokivich

otterj wrote: »

It doesnt say whether I get my travel credit back aswell?

It's rather long winded but referenced in section 7 of the terms and conditions.

Don't know how to link direct to the section, they are listed here

https://www.leapcard.ie/PageSetting/ContentViewer.aspx?Val=CG%2fCj953WkPB%2b7fwjkLFshsyP7wecX6fiV0VBn3Q632F20yhboVXGTVmv%2b2bImvcFvyDWv8wk%2bd4E5kAGPCvjpJvBUgOhvVEg%2fB6ZgVyLiI6nLqx13jMpsQIKgDUASmGM793kdSI9FJOtf2oYKBBrP3uRbgVAG0ZGo31awr2Vmg%3d

otterj

McG wrote: »

last 2 questions in FAQ here:

https://www.leapcard.ie/PageSetting/ContentViewer.aspx?Val=ZBrekG8wfXkh9SLJSHbw6noFkIk75Qi6k1aPi1ZmXTxiFP%2bej4gDdsmbwEOfPVIS0MzQ6%2fQXfPRmeU3KwPYSW3%2bM5UuWJZxBevQqi1i2QiCsyafHYZrxD0OqhZq1bp2GiJv04hX1rWPvtZXO%2bjZSFbGpimyWzzBv9eDJLS%2brdTU%3d

It doesnt say whether I get my travel credit back aswell?

McG

otterj wrote: »

how do i go about getting a refund for my leapcard?

last 2 questions in FAQ here:

https://www.leapcard.ie/PageSetting/ContentViewer.aspx?Val=ZBrekG8wfXkh9SLJSHbw6noFkIk75Qi6k1aPi1ZmXTxiFP%2bej4gDdsmbwEOfPVIS0MzQ6%2fQXfPRmeU3KwPYSW3%2bM5UuWJZxBevQqi1i2QiCsyafHYZrxD0OqhZq1bp2GiJv04hX1rWPvtZXO%2bjZSFbGpimyWzzBv9eDJLS%2brdTU%3d