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Child Item

Avoid Permanent TSB

Andy454

I opened a current account about 3 years ago with Permanent TSB.

I lodged over 2k a month in, but I was given some spiel when I asked for the "transaction free" account that this account was not available at St Stephens Green branch.

Despite their website stating that Quarterly fees are 12 euro if you do not comply with the following requirement:
•No quarterly fees if you lodge €1,500 monthly

I had a direct debit declined in September for the lack of 30 cents in the account (despite my regular weekly wages going in the day after the direct debit!) A failed direct debit charge of over 12 euro was then applied to the account instead.

I decided to close the account and find another bank as this sort of rubbish never happened me before - AIB were smart enough to hold it for a day until the wages went in!

SO the following month during the winding up - there was 20 euro left in the account - which I took out on a Saturday and sent in a letter to close the account, the following Tuesday they charged their fees of 12 euro to the account and charged a "referral fee" of 5 euro for the pleasure of authorising their own fees! - Therefore its obvious that they pick and choose which transactions they will let through and which ones they won't!

When I called customer service they gave another spiel blaming the last ATM withdrawl on the referral charge - however this bank never gave me a cent over the available balance on the card!!

UPC overcharged me by 159 euro during their initial startup (instead of 59 euro) - again I was charged a 10 euro fee for failed direct debit - despite going into the bank and clawing the direct debit back due to it being incorrect - I was never refunded the fee due to the incorrect debit - The Branch manager said "that it was up to UPC to refund the fee - PTSB was entitled to its transaction fee"

I was also told incorrectly on numerous occasions when stopping direct debits that I had to get the debitor to stop the debits and I always had to get the branch manager to cancel / recall debits despite this facility being available at the customer service desks of AIB, BOI etc etc.

During their wage payment Meltdown on 28th of August - I was actually told by Customer Service that my wages could be delayed up until 2nd of September - The manager in PTSB on the Walkinstown roundabout actually told me to "F*CK OFF" out of the bank when I asked him about a facility to tie me over until Tuesday the 2nd of September if the outage was going to take that long!

I also note that their debit cards frequently suffer "outages" so always be prepared to pay cash for items otherwise you may be left stuck - again according to Customer Service this is a feature of their account and they do not guarantee reliability of their debit cards!

What an absolute joke of an Institution - I would avoid if at all possible!

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ted1

+1 for PTSB was paying about 40 euro a quarter with AIB and the same with BOI. Free banking rocks

Slippin Jimmy

Andy454 wrote: »

Yea you sound like the customer service rep I was talking to this afternoon!

While my finances are well in charge - they were extremely difficult to manage with this institution - take a look at the rest of my post - its not just a failed direct debit!

Do you still have an account open with them?

Andy454

Duffff-Man wrote: »

You got me. I do indeed work for them. I am part of the secret service here on boards, I try to convince people to stay with them.

I do have a proper bank account, a Ptsb current account. I just manage it will and take ownership of my finances.

Yea you sound like the customer service rep I was talking to this afternoon!

While my finances are well in charge - they were extremely difficult to manage with this institution - take a look at the rest of my post - its not just a failed direct debit!

Slippin Jimmy

Andy454 wrote: »

rarnes1 & duff-Man - You guys have obviously either work for PTSB or have never had a proper bank account!!
Good luck!

You got me. I do indeed work for them. I am part of the secret service here on boards, I try to convince people to stay with them.

I do have a proper bank account, a Ptsb current account. I just manage it will and take ownership of my finances.

hoodwinked

i have had both AIB and PTSB accounts, i left AIB for PTSB, after AIB started charging ridiculous charges for using my visa debit..etc, out of the two, i would say PTSB were the best to deal with, and more courteous (my local branch is in Cork though)

i have had free banking since i joined them other than a €5 fee for my debit card (which used to be €10 with AIB they said they charged €5 for the card and €5 for using chip and pin services)

Andy454

dobsdave wrote: »

An unauthorised O/D means you aren't eligible for the no fee deal

There was no unauthorised O/D in the previous 3 years - this only came up when I closed the account and they wanted their "final fees"!

I think UPC was the issue here actually

Frequently? really?

UPC direct debit was clawed back -However it took 40 minutes to convince the "branch manager" that I was entitled to claw back any direct debit that was incorrect from my bank!!

IPSO.IE website extract:
-If it is established that an unauthorised direct debit was charged to your account, you are guaranteed an immediate refund by your bank of the amount so charged where you notify your bank without undue delay on becoming aware of the unauthorised direct debit, and in any event no later than 13 months after the date of debiting of such direct debit to your account

-You are entitled to request a refund of any variable direct debit which exceeded the amount which you could reasonably have expected, subject to you so requesting your bank within a period of 8 weeks from the date of debiting such direct debit to your account; your bank is entitled to ask you to provide factual elements relating to your request for a refund.

I was actually entitled to a refund of the 10 euro charged due to the direct debit being in excess of the account balance - but PTSB refused to return it stating that I should ask UPC for a credit! Which is ridiculous!

Its funny that after 40 minutes a standard direct debit return form was produced and the funds where back in the account that evening - My Aunt (also PTSB) had the same issues with Permanent TSB refusing to refund incorrect direct debit amounts - In every instance the staff where stand-offish and took a very condescending attitude!

They are very friendly when your lodging thousands of euro - but if you have even the slightest mediocre issue there's an awful attitude - "That's part of our terms and conditions" seems to be the hymn sheet!

Each time it was down I actually kept a record in my gmail - in some instances I got a acknowledgement from the CustomerRelationsDepartment@permanenttsb.ie> but no more:

The following are instances where funds where available in account but the card would not work and also instances where wages were delayed until near midday

11/4/2012 9am - 12pm - customer service number also unavailable - paid cash
11/7/2012 16:50 - 17:30 Service unavailable on PTSB card - customer service also unreachable (used credit card ok)
15/12/2012 12am - 1.30am - Service unavailable message on handheld (hand held machine)
12/5/2013 6pm - Superquinn - Service unavailable message on handheld unit

9/10/2013 4pm - Esso garage - Service unavailable message on handheld unit

4/4/2014 3am - Service unavailable message at ATM

14/8/2014 - Wages not in account until 11am
28/8/2014 No Wages in account all day - Card service unavailable

It is interesting that it seems to occur mid-month! -

It was also a pain that every time a cheque was lodged it took a full 5 days to clear into the account - I've often lodged cheques to other banks and been able to draw on the balance immediately.

Take what you want from it - I'm just publishing my experiences with them!

Saipanne

Ptsb are awesome.

Osborne

Never had an issue with them. I suppose i must work for them too.

Then again, I have an AIB account too which has never caused me bother.

In fairness, many of the issues you listed were not the banks fault.

endacl

I had a bad experience with them too. Closed the account. Moved on.

That's all really. Now do all my banky things with another bank.

dobsdave

Andy454 wrote: »

I had a direct debit declined in September for the lack of 30 cents in the account (despite my regular weekly wages going in the day after the direct debit!) A failed direct debit charge of over 12 euro was then applied to the account instead.

An unauthorised O/D means you aren't eligible for the no fee deal

Andy454 wrote: »

I decided to close the account and find another bank as this sort of rubbish never happened me before - AIB were smart enough to hold it for a day until the wages went in!

SO the following month during the winding up - there was 20 euro left in the account - which I took out on a Saturday and sent in a letter to close the account, the following Tuesday they charged their fees of 12 euro to the account and charged a "referral fee" of 5 euro for the pleasure of authorising their own fees! - Therefore its obvious that they pick and choose which transactions they will let through and which ones they won't!

When I called customer service they gave another spiel blaming the last ATM withdrawl on the referral charge - however this bank never gave me a cent over the available balance on the card!!

So your fees were due and you had 0 balance to meet them

Andy454 wrote: »

UPC overcharged me ........

I think UPC was the issue here actually

Andy454 wrote: »

I also note that their debit cards frequently suffer "outages" so always be prepared to pay cash for items otherwise you may be left stuck - again according to Customer Service this is a feature of their account and they do not guarantee reliability of their debit cards!

What an absolute joke of an Institution - I would avoid if at all possible!

Frequently? really?

Nervous Wreck

Andy454 wrote: »

rarnes1 & duff-Man - You guys have obviously either work for PTSB or have never had a proper bank account!!
Good luck!

Yeah. Someone in the film forum loved Taken 3, even though I thought it was shît. He obviously works for Liam Neeson or has never seen a proper film.

Andy454

rarnes1 & duff-Man - You guys have obviously either work for PTSB or have never had a proper bank account!!
Good luck!

They were able to hold my Wages for a 24 hours - why couldn't they have held on to a direct debit for 7 hours?

Riverisland - yes you get my point - its not just one thing the unpaid direct debit doesn't bother me that much - but it's in a long string of things!

Slippin Jimmy

Andy454 wrote: »

I've never had a direct debit refused before for the lack of 30 cent - If I had of known this at the time do you think I would have let it go and been charged 10 euro for the sake of 30 cent??

No any reasonable person wouldn't have let it go through. However any reasonable person would ensure there is enough funds in their account for payment of their dd. And any reasonable person would not hold the bank responsible for their own oversight.

[Deleted User]

You cant complain about having a direct debit refused because there wasn't enough to cover it. That's the responsability of the customer.

Riverireland

Had the same experience with wages as the OP last August so can verify that that did happen. Have become increasingly uneasy with them over the past few years due to an accumation of small stuff. Have been considering leaving for some time now due to customer service issues and their maximum daily withdrawal.

Andy454

JackieChan wrote: »

I've AIB and PTSB and never had issues with my PTSB a/c

Im sure it would be no problem to find others thay have had a related experience with every other bank.

As for expecting a bank to 'wait' until you get paid before honouring a DD...that's laughable. Get an overdraft if you find you need it.

Escalate the issue you had in the branch, there is certainly no place for that alleged carry on by staff

It was a matter of hours the dd appeared at 5pm the wages were lodged at midnight - It wasn't as if they had to "wait" days - AIB often gave 2 - 3 days grace on dd's for much larger amounts!

I got rid of overdrafts, loans and credit cards, I wouldn't borrow a penny of any institution now...

I escalated the issue at the time - never heard so much as a peep back - don't really care now - I'm with a proper bank.

Andy454

Duffff-Man wrote: »

Can only say positive things about them. I have been with them a few years and out of all the banks I have dealt with they have been superb. Op if you don't have money in your account of course they will decline the dd, even if it's only short 30c. It's up to you to manage your own finances.

Yes but they decided to charge a referral fee for their own fees when the account is closed and drive the account into arrears with it - IT's not really a bank as banks don't generally carry on in this way - building societies though always did this!

I've never had a direct debit refused before for the lack of 30 cent - If I had of known this at the time do you think I would have let it go and been charged 10 euro for the sake of 30 cent??

JackieChan

I've AIB and PTSB and never had issues with my PTSB a/c

Im sure it would be no problem to find others thay have had a related experience with every other bank.

As for expecting a bank to 'wait' until you get paid before honouring a DD...that's laughable. Get an overdraft if you find you need it.

Escalate the issue you had in the branch, there is certainly no place for that alleged carry on by staff

Slippin Jimmy

Can only say positive things about them. I have been with them a few years and out of all the banks I have dealt with they have been superb. Op if you don't have money in your account of course they will decline the dd, even if it's only short 30c. It's up to you to manage your own finances.

Andy454

I've nothing to win, loose or gain from this institution - I'm just putting this up as my experiences with them.

The customer care is non-existent and they never responded to the formal complaint I raised over the incident in Walkinstown TSB and I had witnesses to verify what happened.

Andy454

vicwatson wrote: »

On the flip side, I've had nothing but good experiences with them.

Do you work for them?

Andy454

it actually did - there was about 10 other customers who where just as flabbergasted as me when he came out with it - the bank was full of people demanding their wages at the time.

[Deleted User]

Never had a problem with them.

This didn't happen I'd say

The manager in PTSB on the Walkinstown roundabout actually told me to "F*CK OFF" out of the bank when I asked him about a facility to tie me over until Tuesday the 2nd of September

vicwatson

On the flip side, I've had nothing but good experiences with them.