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Child Item

Check your water meters or get the chequebook

keno-daytrader

Ok, so I wanted to get a feel for how much water I use, went out to the trusty water meter and took a reading.

Then I noticed the little fecker was spinning like there is no tomorrow, went in and shut off the mains at supply in kitchen, as I thought the tank maybe filling in the attic. Out to the water meter to check, she still going like the devil.

Went out the next day and repeated process when I made sure attic tank was full, same thing, God only know how much water is going thru my meter but never reaching my house.

Im the end house, and suspect suspect the builder of the estate botched it like so many other thing during the tiger. (Estate is 5 years old)

I went on Irish water website, searched hi and low about leaks but found nothing, I will start paying for water next week, wtf is the procedure for this mess?

BTW nothing has come thru the post about Irish water or any packet with FAQ's

<snip> nothing on Irish water website about someone in my position, or else it is buried so deep and a normal person cant find it.

<snip>

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Zzippy

Saw a post from a friend on fb - she's had no water since Friday. IW wouldn't come out, but Dublin City Council did. Apparently after digging up 35m of pavement, they found 4 meters connected to 3 houses (2 to one house), and no water flowing through 2 of the meters, apparently caused by bad installation. Would say there are plenty more cases like this...

dubrov

This is either a meter problem or a plumbing problem.

If it is a plumbing problem, it highlights a reason why water charges are being brought in.
Loads of water being wasted with no incentive to fix the problem.

Sounds like the meter is the problem here given the volume.

ted1

i got a pack addressed to me asking me to provide my details. Other than pikeys laying Tarmac who else expects you to sign up without providing the tariffs.

delahuntv

keno-daytrader wrote: »

I have received a totally different reply from the one I had yesterday saying that owner/occupiers are 100% responsible for leaks.

Absolutely correct the exact same as a short circuit on your electricty board is for eyou to fix. HOWEVER, Irish Water will do a first fix free of charge. Any leaks after that on your property and you are either charged if Irish Water come out or you get your own plumber to fix it.

Also, the first 2 bills will be CAPPED at the average cost for the number of occupant in the household. So if you use a crazy 500,000 litres in the first quarter and the same in the second billing cycle and there are just 2 adults in the house, the maximum you will pay is €69.75 per bill.

If you are metered and you use under the €69.75 worth, you will pay the lower amount.

So you will have ample time to organise a fix and or find out the reason of excessive water meter reading before you pay for excessive use.

copey

Tip of the iceberg

Supercell

How do you know if you are being billed from the right meter?
On our road the stop cocks are all outside the house one door up in a staggered fashion. So my meter is outside my neighbors house while his is outside the house beside him and so on.
Is there a visible unique meter number we can check on the bills to make sure we are not being billed for our neighbors usage or vice versa?

Sun in Capri

Just a thought - as the meters are on public property namely foothpaths, I wonder if they will be a novelty for vandals!

Ogham

I saw a bit in the proposals that mentioned capping bills where leaks are suspected until leak fixed or ruled out. The cap would be at the approriate "assessed charge" .
The meters have "constant flow" alarms - so IW will be aware of it as soon as they do their drive by readings.

keno-daytrader

I have received a totally different reply from the one I had yesterday saying that owner/occupiers are 100% responsible for leaks.

Another IW rep emailed me the following, in response to my followup email regarding the info on Prime Time last night from IW

"Thank you for your email regarding a first fix policy.

The Government recently announced plans to introduce a scheme whereby the first fix on a customer supply pipe would be provided free of charge to Irish Water customers. The policies, processes and systems to support implementation of this scheme are currently being developed and it is expected that this scheme will be available to Irish Water customers from early 2015.

We apologise that we cannot be more specific at this time."

It would seem the policy of the day depends on the rep that deals with you.

Ogham

The "first fix " is still due to happen - but the details won't be released until charges are announced - and Irish Water can't say leaks will be fixed until the regulator agrees everything. It should all be announced before Oct 1st (maybe even 1 day before!)
I have seen mention of large leaks only qaulifying (over 800l a day) .

Thoie

oinkely wrote: »

Driving to work (or possibly home from work) one day and the Head of Communications with Irish water (Elizabeth Arnett) a very articulate lady was being interviewed - I would imagine on morning Ireland, or drivetime. And she repeatedly stated that Irish water would fix the first leak inside your property for free. There was no mention of who had to identify the leak, only that it would be fixed for free.

did a quick google for the podcast there but not having much luck. Maybe someone else will be unable to unearth it.

That's the same one who was on Prime Time last night (I missed her surname). Here's the Prime Time episode : http://www.rte.ie/player/ie/show/10326874/

She's introduced and starts speaking around the 5 minute mark.

oinkely

Driving to work (or possibly home from work) one day and the Head of Communications with Irish water (Elizabeth Arnett) a very articulate lady was being interviewed - I would imagine on morning Ireland, or drivetime. And she repeatedly stated that Irish water would fix the first leak inside your property for free. There was no mention of who had to identify the leak, only that it would be fixed for free.

did a quick google for the podcast there but not having much luck. Maybe someone else will be unable to unearth it.

keno-daytrader

Thoie wrote: »

Elizabeth Wotsit (Irish Water representative) just announced on Prime Time again that the first fix is free, even if it's between the meter and the house, so I'd get back on to Irish Water again.

Thanks a mil for that, I will get on to them again, can this whole thing be any more of a joke?

Lady on Prime time says first fix is free but IW tell me in writing that all responsibility falls on the owner/occupier, this is off to a really good start.

Idbatterim

Didnt I read recently somewhere that they were setting aside 50 odd million to deal with leaks on private property? Op while this is unfortunate for you andI hope you get it sorted out asap, this is exactly why there should be water metering, simply no one gives a sh*t if they are getting something for free, now I know we are already paying for it indirectly....

crossmolinalad

close the stopcock before the meter on a saturday or sunday morning when everyone is home
if your next doors are connected to your supply they will knock on your door with the question if you are out of water also
My brother in law had the same problem and found out there were six other houses connected to his supply and meter
And all of those other houses had their meters too connected to each other (in serial connection)

Meter>>house>>>>meter>>>>house>>>>meter>>> ECT ECT

Thoie

Elizabeth Wotsit (Irish Water representative) just announced on Prime Time again that the first fix is free, even if it's between the meter and the house, so I'd get back on to Irish Water again.

jay0109

Uncle Ben wrote: »

Ideally a meter should be located outside of your property. That black box is called a boundary box and in effect this houses your meter and future 'stopcock'. open the lid with a screwdriver and have a look around. the black numbers are litres and red part litres. You will be measured in cubic metres and 1000 litres = 1 cubic metre..If there is no box outside of your house your stopcock could possibly be on private property or else there is possible confusion over its location or who it serves.If you have no bb installed you will more than likely get an assessed bill.

My meter has only got black numbers and only 5 at that which seems very small. It has moved up to 16 when I checked it yesterday- it was on zero a few days after it went in last June.
Annoying that I cannot see part litres as its hard to know if the meter is running through leaks etc

Uncle Ben

MYOB wrote: »

Are there stopcocks for them?

On my road they put in meters for everyone with the stopcock on the path or on the original concrete driveway - anyone with the stopcock on an asphalt or cobblelock driveway didn't get one yet. They were here again during the week a bit down the road but I didn't do see what they were doing so it may have been a return with an asphalt contractor or something.

the installation was carried out initially on all those houses were the stopcocks were located on public property. where stopcocks are located on private property, on crazy paving, tarmac drives and running through the back gardens etc., these will be addressed at later stages.

Uncle Ben

Nono Toure wrote: »

Thanks for that Ben. There's a BB right outside my house on the footpath, but then there's none again for 3 houses either way! I just hope the BB at my house is for my house, and MY house only...

Go out tomorrow and check.There should be a large white plastic key type screw beside the meter. just turn it a quarter turn and it should knock off the water in your house.Run your taps and if they run out you will know the connection is yours. if the water continues to flow well then you are in the same boat as a lot of other people.

ted1

If your losing that amount if water, you would notice damp in the house or garden and quite possible suffer from subsidence.

Turn off all the water . Take a reading, fill a 5 litre bottle and read the meter again.

Then come back to us

Nono Toure

MYOB wrote: »

Are there stopcocks for them?

On my road they put in meters for everyone with the stopcock on the path or on the original concrete driveway - anyone with the stopcock on an asphalt or cobblelock driveway didn't get one yet. They were here again during the week a bit down the road but I didn't do see what they were doing so it may have been a return with an asphalt contractor or something.

Not sure if the stop cock is there. I've only recently moved in here. I never looked under the black cover. I'll check them tomorrow and see.

L1011

Nono Toure wrote: »

Thanks for that Ben. There's a BB right outside my house on the footpath, but then there's none again for 3 houses either way! I just hope the BB at my house is for my house, and MY house only...

Are there stopcocks for them?

On my road they put in meters for everyone with the stopcock on the path or on the original concrete driveway - anyone with the stopcock on an asphalt or cobblelock driveway didn't get one yet. They were here again during the week a bit down the road but I didn't do see what they were doing so it may have been a return with an asphalt contractor or something.

Nono Toure

Uncle Ben wrote: »

Ideally a meter should be located outside of your property. That black box is called a boundary box and in effect this houses your meter and future 'stopcock'. open the lid with a screwdriver and have a look around. the black numbers are litres and red part litres. You will be measured in cubic metres and 1000 litres = 1 cubic metre..If there is no box outside of your house your stopcock could possibly be on private property or else there is possible confusion over its location or who it serves.If you have no bb installed you will more than likely get an assessed bill.

Thanks for that Ben. There's a BB right outside my house on the footpath, but then there's none again for 3 houses either way! I just hope the BB at my house is for my house, and MY house only...

Kelly06

5,000 litres @4.88 per thousand litres is nearly €25 euro a day. If your land lord won't fix it before the metered charge comes in in six months I would just move out!

Uncle Ben

Nono Toure wrote: »

How do I check my meter? Do I just look under the black box on the footpath that was installed a few months ago? I live in an estate, and on my row of houses is about 16 houses, but Irish Water only installed 4 black boxes (meter cover). I presume only 1 meter is under each box??

Ideally a meter should be located outside of your property. That black box is called a boundary box and in effect this houses your meter and future 'stopcock'. open the lid with a screwdriver and have a look around. the black numbers are litres and red part litres. You will be measured in cubic metres and 1000 litres = 1 cubic metre..If there is no box outside of your house your stopcock could possibly be on private property or else there is possible confusion over its location or who it serves.If you have no bb installed you will more than likely get an assessed bill.

Nono Toure

How do I check my meter? Do I just look under the black box on the footpath that was installed a few months ago? I live in an estate, and on my row of houses is about 16 houses, but Irish Water only installed 4 black boxes (meter cover). I presume only 1 meter is under each box??

The_Morrigan

keno-daytrader wrote: »

Its a farce, there are more than 5000 litres of water going thru my meter in a 24 hour period and as a renter Irish Water say Im responsible.

He owner is responsible for repairs...get onto your landlord pronto with the response from Irish Water.

Uncle Ben

keno-daytrader wrote: »

Irish water were in touch and this was there response, it would appear the govt have done a complete u-turn on Phil Hogan promise of

"To help households control consumption, the Government will fund a scheme providing a free first fix of leaks identified by meter installers during the metering programme. "

Here is Irish Water reply to my inquiry on a serious leak.

"Thank you for your email regarding a potential leak.

The owner/occupier is responsible for the maintenance for any water pipe work up to 225mm from the boundary of their property. Irish Water are responsible for the maintenance for any water pipe work beyond this point. If the leak is on your private property, it would be your responsibility to get it fixed."

If we are losing 40% of our water thru leaks, I suspect this will become a major issue to home owners and renters, when we start paying based on the meters.

I am not suggesting anything, however I did hear that if your meter somehow ended up being smashed a person would end up receiving an assessed bill. Considering how much water you are losing over a weekend when the house is empty it could be a cheaper and cleaner option.

keno-daytrader

MYOB wrote: »

Devil is in the detail here - the leak wasn't detected by the installers, which is what the quote states.

Its a farce, there are more than 5000 litres of water going thru my meter in a 24 hour period and as a renter Irish Water say Im responsible.

L1011

keno-daytrader wrote: »

Irish water were in touch and this was there response, it would appear the govt have done a complete u-turn on Phil Hogan promise of

"To help households control consumption, the Government will fund a scheme providing a free first fix of leaks identified by meter installers during the metering programme. "

Here is Irish Water reply to my inquiry on a serious leak.

"Thank you for your email regarding a potential leak.

The owner/occupier is responsible for the maintenance for any water pipe work up to 225mm from the boundary of their property. Irish Water are responsible for the maintenance for any water pipe work beyond this point. If the leak is on your private property, it would be your responsibility to get it fixed."

If we are losing 40% of our water thru leaks, I suspect this will become a major issue to home owners and renters, when we start paying based on the meters.

Devil is in the detail here - the leak wasn't detected by the installers, which is what the quote states.