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Cannot connect to PSN (error CE-33987-0)

vidor

Picked up a new router the other day but now I can't access the PSN. Has anyone come across this one before? Nothing of use coming up in any of the searches unfortunately. Internet connection is okay but that's it.

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vidor

Finally got this fixed!

After trying pretty much everything suggested on here and elsewhere, I searched some more yesterday and saw a post about changing the MTU setting to 1492 (default setting is 1500). That's all it took it seems!

F1ngers

vidor wrote: »

Any other ideas?

Get a new router or use your old one.

vidor

Any other ideas?

vidor

Ha, went to change it to 802.11n last night and then I was disconnected and could not reconnect. Was able to log in to the router using my phone and I changed the settings back to what they were. Didn't try 802.11g after that!

BordorFox

try changing 802.11b+g+n to 802.11n or 802.11g

vidor

Nah, didn't work

vidor

Router is set to 802.11b+g+n.

That's the router and correct firmware version.

Will try wired again now.

BordorFox

Ok, have you set it to a static channel or set to auto in wifi? (channel clashing can cause cut outs)

Under Network Setting->Wireless->Advanced , what wireless mode is the router set to? (IE: 802.11)

Is your router -> Eircom D1000 (ZyXel P-660HNU-T1) firmware version: 2.00(AADU.2)D0

Have you tried wired yet?

vidor

Wireless.

woodturner

Have you tried changing the wireless channel?

BordorFox

vidor wrote: »

Same error and yep, only stopped working with the new router. Old router was fine apart from the frequent disconnects

Are you using wired or wireless connection to the PS4?

vidor

Same error and yep, only stopped working with the new router. Old router was fine apart from the frequent disconnects

BordorFox

vidor wrote: »

Changed it but still no joy. Annoying isn't the word!

Odd, is it still the NW-31456-9 error?

just to ask, has it only stopped working with the new router?

vidor

Changed it but still no joy. Annoying isn't the word!

BordorFox

then the ip in the port forward should be 192.168.1.6 not 192.168.1.4

vidor

PS4 is 192.168.1.6...

BordorFox

is the PS4 192.168.1.6 or 192.168.1.4

vidor

So I've done the following but not sure if 100% correct:

Didn't work when trying to sign in to PSN. Went in to DMZ and changed the IP address to 192.168.1.6 (the address I see when I go to the PS4s 'View Connection Status') but that didn't work either.

BordorFox

vidor wrote: »

Tried it without the secondary DNS and still the same error.

Nat Type 2.

Router firewall set to 'Low'.

Port forwarding? Nope. And don't know how to either!

it's under NAT..like below.

Ports needed to be opened are listed by sony below.

http://faq.en.playstation.com/app/answers/detail/a_id/168/~/what-are-the-firewall-(tcp-and-udp)-port-numbers-to-connect-online-with

If that still doesn't work, you will also see DMZ in that picture, you can add a device IP, say the PS4 ip is 192.168.1.29, you can add it to the DMZ which removes all blocking from that Device and bypasses the router completely.

woodturner

You have to sign in directly to the Psn login under the PSN emblem. I don't know what that looks like on the PS4 .

vidor

Tried it without the secondary DNS and still the same error.

Nat Type 2.

Router firewall set to 'Low'.

Port forwarding? Nope. And don't know how to either!

BordorFox

vidor wrote: »

I went to set up a new connection on the PS4 and manually entered the DNS settings:

Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4

and now I'm just getting a NW-31456-9 error when I try to sign in to the PSN.

Try it without the secondary.

What NAT type is showing by the way?

Is the router firewall on, what level?

Have you port forwarded the PSN ports?

vidor

I went to set up a new connection on the PS4 and manually entered the DNS settings:

Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4

and now I'm just getting a NW-31456-9 error when I try to sign in to the PSN.

BordorFox

vidor wrote: »

When I go to Network > View Connection Status, I see the following:

Primary DNS: 192.168.1.254
Secondary DNS: 0.0.0.0

So your DNS is actually your routers IP

Change your DHCP settings so it gets a public DNS like say googles open DNS 8.8.8.8 or Eircoms DNS servers instead of your routers default IP.

vidor

When I go to Network > View Connection Status, I see the following:

Primary DNS: 192.168.1.254
Secondary DNS: 0.0.0.0

vidor

Great, just reset

BordorFox

This is usually caused by your device getting an bad dns setting, in your router, what dns is been showing for the PS4?

Putting the PS4 device IP into the DMZ may help you also, see http://broadbandsupport.eircom.net/download/zyxel/eircom_D1000.pdf

This issue is your router and not your PS4, don't reset.

Captain Chaos

vidor wrote: »

Haven't tried reinstalling it as I really don't want to lose any saved games etc.

Your saved games are on the Sony servers if you are a PS+ member.

vidor

Haven't tried reinstalling it as I really don't want to lose any saved games etc.

[Deleted User]

vidor wrote: »

Still haven't figured this crap out.

Did you try and reinitialize it?

If you cant I'd try downloading the system software onto USB and try reinstalling it, I did it a month or so after I got my new HD, had to reinstall all my games and updates but it should hopefully bring it back from the dead!