setanta1984 wrote: » Decided to take my piece of junk PS4 back to argos. Last wednesday it started switching itself off and on, getting stuck in safe mode etc. Thursday evening I removed and reinserted the hard drive, did a reinstall of the firmware, and worked ok for a few hours that night. Thought it might have been cured, went away for the weekend and just tried it for the first time since, played resogun fine for 20 mins or so, then bang same thing. So its just been packed up in a rage now. My question, has anyone had to bring back a faulty PS4 to Argos? Any trouble getting a replacement from them? I'm still just under 30 days since purchase.
2Mad2BeMad wrote: » I am pretty sure electronics are excluded from the 30day back warrentee so you probably won't get a replacement maybe a refund or they will **** it back too sony for you
cloud493 wrote: » Three R's of buying stuff, repair, replace, refund.
setanta1984 wrote: » Thanks TheDoc, that's a great post. Hopefully get to call in to Argos at lunchtime today. One thing I just realised, I forgot/wasn't able to remove my account/personal details from the console
samapple789 wrote: » Trying to Decide if Thief would be worth while to get as i can get it online for 40 euros and i really dont know will i play it ? As i am trying to hold out for the reviews on it but for 40 euros is it to good to turn done ? As 2nd son and FF10 HD out the next month dont wont to be spending to much money on games :rolleyes:
Lucreto wrote: » It is a pain Infamous and FF X HD are out the same day but these games will last me months. Thief looks interesting but I will wait until later in the year to get it like I will with Tomb Raider.
TheDoc wrote: » Argos' "Electronics excluded from money back guarantee" is only that they do not provide a cash refund for instances of dis satisfaction with the product. With a faulty good under the consumer act, the retailer may decide to provide a full refund. Your options here are the following, but note this is at the retailers discretion 1) Provide a replacement product for the damaged item. Your contract is with the retailer, not Sony. This is typically the done thing in most cases, bar some items. The retailer CANNOt fob you off to the manufacturer. You are under no obligation legally to do this, and the store ARE LEGALLY required to deal with the situation. In some isolated cases, manufacturers will advise retailers to direct customers to them, as they maintain a detailed database of errors, issues and potential recalls. These are at present Microsft, Apple and Dyson.If the retailer advises you , you need to speak to Sony, first remind them of their obligation under the consumer act from providing the product to you, under contract of your receipt for which you exchanged payment. Secondly advise that Sony have no declaration that they have a dedicated support and repair service by which they instruct retailers to direct issues, and finally request to see clearly where in store it is advertised that the retailer do not deal with issues with Sony products, as you were not advised upon purchase 2) The second option available is a repair. This involves the retailer marking the item for repair and then forwarding to their wholesaler, who then forwards the item onto the dedicated repair centre for that particular product. Note that in 99.8% of occasions where the product is NOT Apple, Microsoft or Dyson, that when this occurs, central distribution will send a replacement back to the store. There are cases when it does happen, but not frequently in my experience. 3) Finally the option available to retailers is providing a refund. This is normally done when the retailer cannot complete options 1 or 2. Note that this has to be via the METHOD of payment you provided. Vouchers is not acceptable, and the legal obligiation is a return of the payment via method first provided. It's important to remember during all of this, that the retailer has the choice of option, not the consumer. It is also extremely important to maintain a calm and understanding manner when dealing with the staff of the retailer. They didn't break your product, it's not their fault. Being calm and mannerly will get you a good result, being a dick will have staff do the most roundabout of process in order to simply just give you two fingers. Advise when you enter that you purchased the console within the last 30 days and the item is faulty. You've consulted the Sony support website and troubleshooting steps have not resolve, and as per their website it outlines they do not operate a service similar to Microsoft for Xbox, and that issues with faulty consoles must first be dealt with at the retailer. Outline your expectations that you would ideally like the console replaced as it is a high value entertainment product that has failed. And let them make the decision. With stock being plentiful now, their should be no major issues. During the original Xbox launch I had 6 replacements within Argos. They were mighty helpful, and took ownership of dealing with the issue instore rather then having me go through the MS process as they should have. You can of course get somewhat insistent if the option provided isn't satisfactory, but make sure its calm and constructive. I simply wouldn't accept anything less then a replacement for an item I shelled 400 euro out on less then a month ago, but it's about how you go about dealing with it.
.ak wrote: » 1. Is the PS4 in regular stock in any retailers in Dublin now?
2. Is it worth holding off? i.e; is there still a load of teething issues?
.ak wrote: » What about the thing with the left analog stock fading away real quick? That seems to be a design issue no?
setanta1984 wrote: » Well I have to say Argos were excellent, went in at lunchtime, explained the issue, had one look in the box and give me a replacement there and then. Painless!
Xenji wrote: » If you have the balls for it somebody is playing the PS4 version of Outlast on Twitch nowhttp://www.twitch.tv/scatigno
Grayditch wrote: » When is Outlast out, tomorrow?
Grayditch wrote: » Can't wait.
