David Jones wrote: » Day 74 : no progess to report. While I don't hold the reps on here personally responsible for this debacle as I said to Al yesterday they are unfortunately on the customer service frontline of a company that has them constantly apologizing for customer policies that are clearly outdated and not working.
David Jones wrote: » Day 75 end of 17 weeks of no progress. Will there be good news today?
David Jones wrote: » I have response from ComReg which says they will be in touch but are inundated with complaints about Eircom. However that was over a week ago. The regulatory bodies in this country are so inefficient that it lets cowboy corporations away with treating customers like they are nothing.
David Jones wrote: » Day 77 : no updates, no progress. Will I reach 100 working days with an unfulfilled order? Seems very likely.
David Jones wrote: » Now as if to highlight the need for improved inter-department communications in Eircom. A subcontractor has arrived unannounced with a mini-digger, they will put in the piping but the wiring will be Eircom's responsibility. I hope that it won't be a further 78 working days for that. Seriously though could the operations manager not have made you guys aware of this yesterday? That would have been the best update yet. It will be interesting to see progress made today.
David Jones wrote: » Day 79 : Update is that I have a manhole put in by sub contractors yesterday. Eircom now are responsible for putting in the wiring etc. I sincerely hope that wont be another 79 days. But a small bit of good news is welcome.
David Jones wrote: » Day 80 : end of week 18 : A completion date would be very welcome at this stage.
David Jones wrote: » 81 working days since order. Whilst I await the technician, is there any chance the modem could be dispatched so I can test it as soon as the technician has completed his work? The whole point of this long drawn out process was to get broadband, and I have a record of an online conversation that states if the broadband doesnt work then I dont have to sign up for anything ie a cooling off period. I have Eircom's assurances that I can get 10mb always on broadband, not exactly rocket speed but better than dial up. In the meantime I will await the technician. Regards
David Jones wrote: » 82 Days since order. Yesterday an Eircom engineer called out to connect the house. Murphy's law it was the one day I had to be in work all day, so my dad was there while he worked. For some reason he has left without completing the job, ie I have no master socket, and no dial tone from any of the other sockets that were put in when the house was built. There are clear labels on the wires that are exiting from where the master socket is to go, labelled eircom, phone etc but he wasnt able to understand these and complete the connection. Later yesterday I get a text from Eircom to say "Welcome to Eircom - your new phone service has now been connected order******* , thank you" Could you please check as to what is happening now with this order? The technician rang me in work on his way out but from a blocked number so I couldnt call him back to ask him to explain the problem. But as I said I am not connected and I am certainly not going to be billed for a service I dont yet have. A second problem I have, is that I received a voicemail from Eircom customer service yesterday but my phone never rang. This was in relation to a ComReg complaint I lodged, it sounded as if the person was reading from a script and most of what he said couldnt be made out because the reception was terrible. This has happened twice in this process where a voicemail appears without the phone ringing and I presume your CC operatives are putting 5 in my number to go directly to voicemail so they dont have to speak to the customer. I would like a call back please to my number so I can speak to the person please. I will be emailing ComReg to advise them of this tactic. Regards David
David Jones wrote: » Day 83. I received another text last night at 19.45. "Welcome to eircom. Thank you for choosing us as a your service provider. Your phone service is now active. We hope you enjoy the benefits of your new service." Yesterday I received an email "Dear Customer, Thank you for choosing eircom as your Broadband provider. We are delighted to confirm your order has been processed and you will receive service within the next 5-10 working days.What happens next?Your modem will be delivered within 5 working days and it will take between 5-10 working days to activate your Broadband service. We will send you a welcome letter with details of your order, including a welcome booklet that will cover any further questions you may have. " [*] None of the above is actually true at present.
David Jones wrote: » Day 84 Hi Mark : Great news on the modem, only I have no phone line to plug it into when it arrives. Basically I need your best Engineer / technician with the most up to date knowledge of getting phone and broadband to work in a house that has been pre wired for phone and broadband since 2008 but since broadband is only available now in my area has never been hooked up. I spent a large sum of money, wiring the house for sound, internet etc and it is ready to go.
