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Child Item

Dealing with complete idiots...

joe stodge

The other day in work, I had a customer come in spewing all kinds of piss and vinegar at me over a tin of spray cream.

She was on the verge of roaring about how the contents of said tin were gone off and how it nearly poisoned her and her husband and she wanted better than a refund because of the inconvenience.

I said to her, "you didn't buy that here".
It only seem to spur her on to get even angrier, of course she bought it here where else could she have bought it, who am I to know if she bought it in the shop or not. She done her shopping, she knows where she bought it.

I pointed out it was one of our competitors brands, sure it even had their company name and logo on it, did this convince her? Nope!

She wanted a refund off us and wasnt taking no for an answer. I flat told her I wasn't dealing with it anymore and if she wanted said refund to go to the other shop which is a ten minute drive away and they could deal with her.

I couldn't fathom how someone could be so stupid, has anyone else had to deal with someone be it in work or not that is astoundingly idiotic?

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Dietsquirt

MadMardegan wrote: »

Been working in nights clubs for the past 5 years... safe to say I've come across 1 or 2 idiots.

You lot can come across pretty rude sometime though :P

Mushy

Ye need to share these stories in Ranting & Raving. It needs more love and support!

charlemont

Solair wrote: »

I did a summer job in a mobile phone shop a few years ago and we'd some absolute clangers:

Which network are you on? Nokia! I need a €20 for a Nokia... Some were also on "Nokio"
(Regularly happened)

A guy coming in ranting and raving about his Vodafone bill while we were not vodafone and were in fact one of their highly branded competitors. I was wearing a branded t-shirt, the whole shop was plastered in the logo and colours.

A lady came in to discuss how unbelievable rude the "operator" was. I scratched my head wondering what she was on about.

She'd been dialling the 1741 top up number and trying to speak to the automated system that takes the top up vouchers!

"do you sell hammers ?"
"This is a mobile phone shop"
"So you don't sell hammers then ?"
"No!"

Also worked in an electrical shop where a guy came in to complain about his washing machine. After a long discussion we realised he hadn't connected the water. I explained he'd need to connect it to a cold water supply and drain.

He said "oh right, so it doesn't just make the water itself like ?"

Some of these idiots should donate their brains to science so they can be studied to see if their stupidity is genetic or cultural.

Galwayguy35

joe stodge wrote: »

The other day in work, I had a customer come in spewing all kinds of piss and vinegar at me over a tin of spray cream.

She was on the verge of roaring about how the contents of said tin were gone off and how it nearly poisoned her and her husband and she wanted better than a refund because of the inconvenience.

I said to her, "you didn't buy that here".
It only seem to spur her on to get even angrier, of course she bought it here where else could she have bought it, who am I to know if she bought it in the shop or not. She done her shopping, she knows where she bought it.

I pointed out it was one of our competitors brands, sure it even had their company name and logo on it, did this convince her? Nope!

She wanted a refund off us and wasnt taking no for an answer. I flat told her I wasn't dealing with it anymore and if she wanted said refund to go to the other shop which is a ten minute drive away and they could deal with her.

I couldn't fathom how someone could be so stupid, has anyone else had to deal with someone be it in work or not that is astoundingly idiotic?

Situations like this are why I would never work in a shop as I have no patience for someone mouthing off at me when they are in the wrong.

I was in SuperValu a few weeks ago and this one emptied her trolly of shopping onto the conveyor and the cashier totted it up for her, she then asked for the loyalty card and yer wan told her she forgot it but wanted the discount regardless.

When told this was not possible she started bitching and moaning and said she wasn't moving until she saw a manager.

There was myself and another woman behind her waiting in the queue and she then turned to us and told us she "wasn't fookin moving so we should just pack up and go to another till".

The poor cashier then copped another earful from her.

I think if I was that cashier I would have thrown the ignorant cow head first into the trolly and rammed it through the front door and then hand in my notice.

No job is worth having to put up with morons like that.

Mr. G

Around christmas I'll never forget what happened when I was in a large store and some man was in front of me at the checkout. He proceeded to call her "sooty" and wanted to return things. She started to shout and intimidate her and whatever happened (guess some panic button under counter) security kicked him out. When I got to the checkout, another cashier said and I quote "some people are just complete retards". The poor woman fell into tears.

Irish Guitarist

Years ago I worked in a DIY shop. Someone came in one day and wanted to get a refund on a can of paint. It must have been an old can of paint he just grabbed out of the shed and brought in to try his luck. I told him that it had been used (the outside of the can was caked in dried paint as well as being badly dented) and that we didn't even stock that paint brand. He swore blind that he had bought it the previous week and had never used it. Moron.

Solair

I don't understand where people get this notion that they're "entitled" to a full refund on a product they just decide that they no longer want.

I mean, a lot of shops (as a nice gesture) will facilitate it where something is totally unused but, people seem to think its like refunding for a faulty item then go on complete rants because someone won't take back their used item!

BostonB

Pinewoo wrote: »

Not until after it's been charged, suppose you could ring something through for 1 cent and print the balance.

Blanch center vouchers work like that. I think its a bit of pain shops can't check the gift cards. The service desk can do it though.

BostonB

I asked some one to take a screen grab of something And email it to me. They printed out the screen grab. photocopied it on their fax. then scanned in a copy and emailed it to me. I can't remember what their reason for doing that was. but I was speechless when I realised what they had done.

BostonB

I know an older person who walked into a shop demanding to know why their mobile didn't work properly. The phone shop guy looked at it and said we can't fix this. The customer demaneded to know why. Its a TV remote was the reply.

In fairness the phones back then did look a bit like a remote. There was a flip side to this. When having tea with his sister,one day she looked at the table and said, that's odd. What's odd. Theres a TV remote on the table. Why is that odd says he. I don't own a TV was her puzzled reply.

The one phone was one of those 3 line mono displays. All black and slim.

corktina

BostonB wrote: »

I asked some one to take a screen grab of something And email it to me. They printed out the screen grab. photocopied it on their fax. then scanned in a copy and emailed it to me. I can't remember what their reason for doing that was. but I was speechless when I realised what they had done.

yeah, I'm speechless too...never could get the hang of doing screen grabs, never mind use the fax.

Irishcrx

Yeah retail, the feckin joys of it. Have had more than my fair share of idiots when I worked in Mcdonalds and Smyths when I was younger. Two that stick out , first one was a bloke and his young daughter walking around the store. He was putting toys into her back pack (Don't think the little girl was aware of what he was doing) security saw him and questioned him about it asking him to empty the back pack , he threw a wobbler in the store , ended up with two security having to restrain him. Dirtbag , if you want to try steal fine but don't bring a little 6 year old girl into it and make her have to witness you being a dead beat father first hand.

Second , also another father. Literally as we were closing one Xmas eve comes up to the store and starts banging on the window shouting that he 'I hava ta geta me young wan Xmas box open the door yas B******' you'd think he could have done this any time in the two month;'s leading up to Xmas but no no right on the verge of closing time Xmas eve was the time to do it , probably the only chance he got with all the drinking and heroin to be had. Manager wouldn'ty open the door so he wedged himself in between the shutter and started attacking the glass treatening the stab us so we had to go out the back while security got him out between the shutters.

At least he was persistent.

stephendevlin

true-or-false wrote: »

I had a fella come in one day with a One4All gift card. He wanted to spend it, but before spending it he wanted to know how much was on it. .

If I come in can you tell me how much is on my Visa card?

Pinklady11

For those of you needing to let off steam here is how you get to the Ranting & Raving forum.

Be sure to check out the Cries of Retail thread.

http://www.boards.ie/vbulletin/showthread.php?p=64768655

lost in cork

I worked in a tool hire shop and i met some idiots in there,like the guy who hired a chainsaw to lop some branches off a tree ,he leaned his ladder against against a branch and climbed it then promptly cut off the branch the ladder was leaning on ,he ,the branch,the ladder and the chainsaw all hit the deck.
The woman who came into hire a lawnmower ,off she went cutting her lawn but didnt bother emtying the grass box till the mower got so clogged up the blade stopped turning though the engine was still running ,she turned it over to free the blockage ,she lost 4 fingers as the blade was freed.

[Deleted User]

stephendevlin wrote: »

If I come in can you tell me how much is on my Visa card?

Oh don't even get me started on all the crap I get about our in-store ATM. It's one of those 365 BOI ones.

"It wont tell me my balance"
-Are you bank of Ireland?
"No, AIB/NIB/TSB/UB, of course"
-Well it's Bank of Ireland so it can give out money but it only has account details for BOI customers.
Cue the rant about how that's ridiculous, they should be able to check their balance. I've even gotten crap because the town only has three ATMs, as though that's anything to do with me.

Then there's the elderly people who have no problem walking away from the ATM with their card still in it to ask you questions about how to use it, while also taking the time to complain that it should be somewhere more private so people can't see their PIN.

I'm not even going to describe the time a guy came in at midday stinking of drink and then got fresh with me over not having enough in his account to buy booze and pay his sky bill.

[Deleted User]

MarkMc wrote: »

OP, get access to Ranting and Raving, theres a thread there that I think you'll grow to love

Pfft, everyone knows After Hours is Ranting and Raving.

Tzardine

I remember a good few years back I was working in TK Maxx in Swords Pavillions. I was standing around at the customer service desk which was all the way at the back of the store.

A woman comes up to the desk with a microwave and was going mad. Saying that it was faulty etc, spewing on and on, the girl on the desk couldnt get a word in at all. She finally did and asked for the receipt. She looks at the receipt for a second and says to the woman :

"Yeah we dont see microwaves, this is a clothes shop, your receipt is for Argos"

The womans face was great. How did she walk past all the clothes and still not cop on that it was not Argos ??

joe stodge

Me. There seems to be a problem with your laser card.

Most people. No your terminal has the problem.

Me. Maybe that's why it's been taking cards all day, no problem. Thanks for clearing that up.

Call Me Jimmy

I just don't understand where people get the idea that they can talk to people in the way they do in retail. Where does it come from at all? Idiots indeed. And also, one of the first rules of persuasion is to make the other person want to help you, so talking **** to them seems counter-productive.

But I'm leaving out the main reason, arseholes who have no self-awareness letting off the steam that has built up in their mundane and childish relationships at home. Anyone in retail is basically a proxy Jeremy Kyle, and for that you have my sympathies.

Mocha Joe

joe stodge wrote: »

Me. There seems to be a problem with your laser card.

Most people. No your terminal has the problem.

Me. Maybe that's why it's been taking cards all day, no problem. Thanks for clearing that up.

It is the terminal sometimes though.

Butterface

I used to work in a book shop.. plenty of idiots darkened our door. "Do you have that book that was on the telly the other day?" "Do you have a book about eh, eh, eh, that guy, eh, eh, eh.. do you know it?" "Do you have that book with the orange cover?"

Also, the amount of people who returned books that they had clearly read.. every bloody day. I think they even used the receipts as bookmarks!

Baneblade

They should be made work the job for a day or two then they might cop on a bit

jme2010

The public are ****ing nutters. Thank god I now work in a job, that doesn't deal with them.

[Deleted User]

joe stodge wrote: »

Me. There seems to be a problem with your laser card.

Most people. No your terminal has the problem.

Me. Maybe that's why it's been taking cards all day, no problem. Thanks for clearing that up.

And don't forget the ones that type in the wrong PIN, get embarrassed, and start shouting at you over the pad being "impossible to use!".

Kev_2012

I am slowly but surely learning to deal with idiots in a more constructive manner.

There is a scene in American History X where Edward Norton is in a bad mood while doing laundry in prison and he is throwing the sheets around and it's driving his prison mate nuts and putting him in a bad mood too. The other guy says that no matter how fast he gets through the sheets, they are gonna keep bringing them in and bringing them in and so on, and suggests that theyll both end up with a heart attack.

The point there is, the world is gonna keep bringing in more and more idiots that you just have to deal with so just relax

SureYWouldntYa

Working in a pub, guy asked if i could give him a Guinness with just "the white part" because his psychic said black is bad for him today.

I dont know which makes him stupider, asking for just the head of a pint of Guinness, or the fact he went to a psychic

Solair

I remember doing my laundry in a laundrette in Paris one day and this rather dumb Australian backpacker came up to me and asked me:

"how do you switch on the big washing machines?"
"I've put the liquid in the drum and put the clothes in and it won't fill up with water"

.... "Eh, that's coz it's a tumble dryer!"

cue : French laundrette manager arrives out having spotted this on CCTV and went absolutely nuts! The laundry liquid had dripped right down into the innards of the dryer and she was going to have to call a service agent to dismantle it and clean it out!

In classic Parisian style she grabbed his laundry and flung it on the street and threw him out lol

Solair

My other tourist-related one was this incident while working on a reception desk in a hotel (another summer job).

An American lady arrived down with a strong whiff of singed hair and a hair-straightener in her hand that looked a bit melted.

"I plugged my hair straightener in and it went on fire! ... There's something wrong with your electricity! I am going to sue .. blah blah blah blah"

She'd plugged a 110V hair-straightener into a plug adaptor that was not a voltage converter.

Anyway, she went on a big rant and demanded to speak to the manager.

She let the lady rant and rave for a while then said :

"Well, madam I see you've used a non-approved, completely illegal adaptor. As you will notice, the socket outlets are a different shape to North American versions, this is an attempt to make them completely idiot-proof so that you cannot insert a 110V plug into a 230V socket.

Unfortunately, you seem to have gone to considerable lengths to override this safety feature.

You do realise that could have burnt my hotel down?? I'll just send someone up to check your room for damage as we cannot take responsibility for damage to our electrical fittings through misuse!"

The American lady kinda went rather pale and stopped ranting

con1421

When I used to work in Mcdonalds in my youth this customer came through drive thru and asked for two large meals. So of course I accepted her request and charged her 13 euro or whatever it was. I even read out the order to her again and she said ye not a problem. So then 10 minutes later she came back around drive thru shouting at me. She said she wanted a large and a medium meal and you charged me for 2 large meals. I said no you said 2 large meals and showed her the receipt. She started shouting at me for at least 5 minutes and then held up drive thru and woudln't move. So I got the manager and again she kept saying that I was wrong. I really can't understand people. For thwe sake od an extra 30 cent people have to make such a big frikin deal