UPC Horizon Set Top Box trial

who_me wrote: »

When I had the HD box installed there were 2 technicians as well, as apparently it was the first HD installation in Cork. I guess it's standard practice, to train the technicians too.

It has nothing to do with the Horizon box,UPC have a new company installing their equipment (I believe its Sierra) and that is their policy at the moment.

who_me

thefishone wrote: »

It has nothing to do with the Horizon box,UPC have a new company installing their equipment (I believe its Sierra) and that is their policy at the moment.

Interesting. I wonder why that is - for training? Some kind of health & safety reason? Or for security?

iDann

They're watching this thread, the links I put up are now not working.. PICK ME UPC!

Calibos

Did the testers have to sign some NDA or something. Why will no one confirm the reward.

Without confirmation I am assuming its €2.50 a month and the reward is free whatever packages you're not already subscribed to. In my case the only new thing would be the movie channels. So I'd get €30 a month of movies I don't need. (I've 1000 movies on my server) Knowing their billing system though it would probably screw up the discounts I negotiated with the loyalty department when I signed up to HD, PHone and Broadband and the horizon trial would cost ME money

If the trial didn't fcuk around with my sub other than the 2.50 charge I'd be all over this and a perfect candidate. Gigabit networked home, desktops, laptops, iPads, Android Nexus 7's iPhones, Android phones, technically minded etc

Cushie Butterfield

thefishone wrote: »

€2.50 is the price per month,the reward more then made up for this:D installation/activation free.

I understand that they don't want individual reward details publicised, but would you be able to say whether your reward is for a specifiic time, length of current/new contract or for as long as you remain a UPC customer?

Cushie Butterfield wrote: »

I understand that they don't want individual reward details publicised, but would you be able to say whether your reward is for a specifiic time, length of current/new contract or for as long as you remain a UPC customer?

Four months the reward lasts for, no new contract and can hand the box any time without
penalty.

Missed a call from a Dublin number today, and found that it was UPC. I assume that it s regarding the box.

Have I missed out on the opportunity because I was out if signal? Should I call the call centre back? I do know that the box is being done outside of the normal channels of communication?

Number was 01 702 XXXX

forzacalcio

StaticNoise wrote: »

Missed a call from a Dublin number today, and found that it was UPC. I assume that it s regarding the box.

Have I missed out on the opportunity because I was out if signal? Should I call the call centre back? I do know that the box is being done outside of the normal channels of communication?

Number was 01 702 XXXX

I can never understand why someone wouldnt just either call them back or call UPC and ask... why ask here first?

I'm trying to confirm that it is them. The number also appears in searches for Sky. If a tester could shed some light, I'd do it.

There no point calling if it doesn't check out. As customer care aren't directly dealing with it, it wouldn't necessarily help. Horizon CC staff might not work on Saturday. Also, if I get through, and it was Sky or someone else, it was a waste of my time. Most of all, as there are testers on this thread, it makes sense to see here.

StaticNoise wrote: »

Missed a call from a Dublin number today, and found that it was UPC. I assume that it s regarding the box.

Have I missed out on the opportunity because I was out if signal? Should I call the call centre back? I do know that the box is being done outside of the normal channels of communication?

Number was 01 702 XXXX

My initial contact was through email, the number you quoted is not one used to contact me.

Thanks.

ESB and Eirgrid also use 01 702 numbers.

So does the Revenue Commissioners......

Request Forms or Leaflets

If you do not wish to use the Revenue Online Service, you can ask us to send any Revenue form or leaflet by calling 1890 306 706 (24hr). (Callers from outside of Republic of Ireland should use +353 1 702 3050.)
ROS Helpdesk

If you need technical assistance with using ROS or PAYE anytime, or you have difficulty obtaining a PIN number or logging in, call 1890 201 106. (Callers from outside of Republic of Ireland should use +353 1 702 3021.)

TCP/IP

What if you want multi room?

TCP/IP wrote: »

What if you want multi room?

Not currently available with the horizon box.

Aren't all UPC boxes standalone anyway, what's with the multiroom query?

iDann

coylemj wrote: »

Aren't all UPC boxes standalone anyway, what's with the multiroom query?

Think he means that you can only have 1 Horizon stb per a household.

ted1

The horizon box acts as a hub and other boxes are fed of this. So in future they'll only have to wire one point.

ted1

StaticNoise wrote: »

Missed a call from a Dublin number today, and found that it was UPC. I assume that it s regarding the box.

Have I missed out on the opportunity because I was out if signal? Should I call the call centre back? I do know that the box is being done outside of the normal channels of communication?

Number was 01 702 XXXX

Why not call back and see who it is? Far less hassle than posting here about it.

It is a PBX and just hangs up. Never mind. Thanks all.

ted1 wrote: »

The horizon box acts as a hub and other boxes are fed of this. So in future they'll only have to wire one point.

Do you mean that the Horizon box will communicate to the other UPC digital (multiroom) boxes in the house via Wi-Fi?

belmulletman

coylemj wrote: »

Do you mean that the Horizon box will communicate to the other UPC digital (multiroom) boxes in the house via Wi-Fi?

That is my belief as well. The 'slave' / multiroom box will communicate with the main box via 5ghz wifi and allow them to view any recorded content / watch tv / etc... I think it'll be great. Being able to set a recording anywhere and then watch it on any box as opposed to the one you set it on!

assasins creed

came across this and just thought i would share
http://broadcastengineering.com/company-news/liberty-global-hits-100k-horizon-subs-bugs-still-surface

belmulletman wrote: »

That is my belief as well. The 'slave' / multiroom box will communicate with the main box via 5ghz wifi and allow them to view any recorded content / watch tv / etc... I think it'll be great. Being able to set a recording anywhere and then watch it on any box as opposed to the one you set it on!

Sounds great. Also means you can put a TV in any room you want whenever you want instead of being tied to cabled points.

And if you record a sports event that's at an oddall hour on the main box downstairs, you can watch the recording in bed the next morning on the multiroom box.

forzacalcio

But Im assuming you can have horizon in one room and regularcisco hd box in the other?

ted1

Yep the two boxes are on different ports on the tap. But once the system is launched why would you want that ?

forzacalcio

ted1 wrote: »

Yep the two boxes are on different ports on the tap. But once the system is launched why would you want that ?

I was just wondering if having multi room would be an issue for being one of the testers thats all

forzacalcio wrote: »

I was just wondering if having multi room would be an issue for being one of the testers thats all

It's hardly going to be an 'issue'. I expect the testers will keep their existing multiroom boxes in the bedroom or kids' room and will later have the option to replace them with slave boxes which talk to the Horizon box.

You don't want to be giving people too much new technology in a trial like this, chances are they would get overwhelmed with the new features and not have a satisfactory experience. One step at a time.

iDann

coylemj wrote: »

It's hardly going to be an 'issue'. I expect the testers will keep their existing multiroom boxes in the bedroom or kids' room and will later have the option to replace them with slave boxes which talk to the Horizon box.

You don't want to be giving people too much new technology in a trial like this, chances are they would get overwhelmed with the new features and not have a satisfactory experience. One step at a time.

Do those slave boxes already exist?