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Sky Unlimited and Sky Talk

BrianHal

Has anyone signed up recently and received their Sky Hub and have the service up and running?

If so, what was the time between signing up on the phone and actually having BB with Sky. And what sort of speed are you getting relative to what Sky reckoned was available on your line?

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amdaley28

Nothing at all happens for the first six days. That's a cooling off period which they are required to give everyone whether they want it or not.
During that period you should get your letter from Sky.
In the 2nd week you should get the router/modem after which your Sky broadband will be activated.
That's what I was told so I presume that's what everyone else was told as well.
Don't take any notice of the My Sky page as I understand that the service is often up & running before there's much change on that page.

Basq

Ah.. this just appeared on my account this morning..

Not quite two weeks but if it's up and running by then, I'll be happy.

2smiggy

ordered the 14th , will be activated on the 29th Jan , and my sky router arrived today. So all going well so far !

Basq

Rang them last night about the no movement on my account..

.. and just got the spiel along the lines of "that's normal.. you were told it'll take two weeks, yeah? Well, this is only the start of the second week now. You should be up and running by next Tuesday" and seemed to brush off the lack of an estimated activation date.

I normally applaud Sky for their customer service on satellite issues and the like.. but no, this guy didn't impress me.

Vico1612

Had 2 eircom reps at the door last night ... they nearly died when I told them that I was moving to Sky for 17.50 per month ...
' But no, that's not possible ! They haven't started selling the service yet ... '

Sorry son, off you go with your 55€ pack ...

BrianHal

Got an email from Sky overnight for "Welcome to Sky Services"

So far it's been:
ordering on Mon 14th
contract documentation arrived on Fri 18th
email from Sky on Wed 23rd saying my service will start on Tues 29th and that my Sky Hub hasn't been posted yet and there's no point in plugging it in before the 29th when it does arrive as it won't work till the 29th anyway.

BrianHal

SomewhereNicer wrote: »

Obviously when the service is launched in April, new customers will be paying the line rental. So it's just the trial customers who won't be paying line rental for the first year.

Well we really don't know that. Sky could end up swallowing the cost of the line rental to push this service, specially if bundled with a TV package.

SomewhereNicer

flynnlives wrote: »

whats the story, is this just a eircom bb reseller package for 27euro with no rental fee?

how can they do that and make a profit

Yes and no.
Sky are using BT's old infrastructure.
Essentially, the first 1000 customers (i.e. the people on the trial) are not paying line rental. Sky are taking this cost.
Obviously when the service is launched in April, new customers will be paying the line rental. So it's just the trial customers who won't be paying line rental for the first year.
27.50e is for unlimited bb and international calls on a non-LLU exchange. With a LLU exchange the price for that is 17.50e.
And its 10e for unlimited bb with freetime (off-peak) calls on a LLU exchange, and 20e on a non-LLU exchange.
Those prices are just for the trial customers. It's not been confirmed yet how much the packages will be in April when the service is launched. But it's still expected to be good value.

cullenswood

SomewhereNicer wrote: »

Not that I'm aware of....hopefully not anyway.

I can confirm they most definitely don't!

SomewhereNicer

MJ434 wrote: »

Ye..got it on Friday...hope it comes soon...also do sky have any restrictions on torrents like eircom??

Not that I'm aware of....hopefully not anyway.

thund3rbird_

@ basq - PM ASAP in case u didn't see it

flynnlives

whats the story, is this just a eircom bb reseller package for 27euro with no rental fee?

how can they do that and make a profit

MJ434

SomewhereNicer wrote: »

Have you received your welcome letter yet?
I ordered on the 16th and received my welcome letter today in the post. I then called Sky to enquire about the delivery of the hub, as the status on mysky still says that my order is being processed. She told me that the hub is delivered within 2 days upon receiving the welcome letter.

Ye..got it on Friday...hope it comes soon...also do sky have any restrictions on torrents like eircom??

SomewhereNicer

positron wrote: »

Also signed up on 16th, and got the welcome letter today. During the initial call, the rep had mentioned that it would take upto 10 days to get everything up and running. I am in no hurry anyway.

Grand, at least it all seems to be going to plan. I was a little worried initially as the order tracking on mysky just seems to stay the same all the time.
Can't wait until it's all set up and running, it's guaranteed to be far superior than my current service with Vodafone.

positron

SomewhereNicer wrote: »

Have you received your welcome letter yet?
I ordered on the 16th and received my welcome letter today in the post. I then called Sky to enquire about the delivery of the hub, as the status on mysky still says that my order is being processed. She told me that the hub is delivered within 2 days upon receiving the welcome letter.

Also signed up on 16th, and got the welcome letter today. During the initial call, the rep had mentioned that it would take upto 10 days to get everything up and running. I am in no hurry anyway.

Lockster

adox wrote: »

Everything working fine. No issues with local streaming.

Great thanks adox.

adox

Lockster wrote: »

Hi Adox, don't forget to report back to me once you get it all set up if you can stream from itunes to your apple tv successfuly. Thank you

Everything working fine. No issues with local streaming.

SomewhereNicer

MJ434 wrote: »

Called them there now .. he said that it can take 14 working days

Have you received your welcome letter yet?
I ordered on the 16th and received my welcome letter today in the post. I then called Sky to enquire about the delivery of the hub, as the status on mysky still says that my order is being processed. She told me that the hub is delivered within 2 days upon receiving the welcome letter.

naughto

positron wrote: »

Not sure if this is related or not, but ever since I signed up for sky deal (on 16th, and it still says 'order processing'), my Vodafone broadband seems to have started active up. It drops connection every few hours, and fixes itself if I restart the modem etc. Bizarre coincidence.

this has happened to me as well usually late at night 12-1 oclock it would drop conection and then reset its self a few time and then back to normal again.

MJ434

Vico1612 wrote: »

Ordered on 14th and just got SMS from DPD , hub delivery planned tomorrow.

Called them there now .. he said that it can take 14 working days

Vico1612

MJ434 wrote: »

I ordered on the 14th at 6:30 and No sign of hub, emailed them and he said : " I am delighted to hear that you have chosen to go with Sky's new broadband service. Upon looking at your account I can see the your order is still in progress and therefore your router would not have been sent to you yet. You would receive your router up to 48 hours before your broadband service is due to go active with Sky. I would expect that you should have your router on the 23rd or the 24th of January." Even though on my a/c it still says "Your order is currently being processed." Should i call them or wait till tomorrow ?

Ordered on 14th and just got SMS from DPD , hub delivery planned tomorrow.

MJ434

I ordered on the 14th at 6:30 and No sign of hub, emailed them and he said : " I am delighted to hear that you have chosen to go with Sky's new broadband service. Upon looking at your account I can see the your order is still in progress and therefore your router would not have been sent to you yet. You would receive your router up to 48 hours before your broadband service is due to go active with Sky. I would expect that you should have your router on the 23rd or the 24th of January." Even though on my a/c it still says "Your order is currently being processed." Should i call them or wait till tomorrow ?

princesj

Hello all,
I am new here.I am glad to join this.

adox

Lockster wrote: »

Hi Adox, don't forget to report back to me once you get it all set up if you can stream from itunes to your apple tv successfuly. Thank you

Oh yeah, thanks for the reminder. I had actually forgotten about it with all the confusion on the hub arriving.:o

Lockster

Hi Adox, don't forget to report back to me once you get it all set up if you can stream from itunes to your apple tv successfuly. Thank you

positron

Not sure if this is related or not, but ever since I signed up for sky deal (on 16th, and it still says 'order processing'), my Vodafone broadband seems to have started active up. It drops connection every few hours, and fixes itself if I restart the modem etc. Bizarre coincidence.

adox

Addisyn Wide Grout wrote: »

He said Friday.

I was told Wednesday and it arrived this afternoon so you hopefully receive it before then.

uck51js9zml2yt

He said Friday.

Is there a way of using these hubs without having to connect them to the phone line?
I read skys blurb and thought that was possible.

adox

Addisyn Wide Grout wrote: »

Sky managed to screw up the activation.

They switched me over yesterday and I never got my hub.

despite numerous calls to them and chats over the last week asking why I hadnt got my hub and being told everything was fine. I'd get it by wednesday (2 weeks from signup) it seems there was a problem with the system and my hub didn't ship.
They have to order a new one for me.

I emailed them yesterday and got a call at 630 from Dublin apologizing for the delay, admitting the problem and offering me a credit for 5 days (less than 2 euro).

I'm left with out broadband, access to my college portal and study notes (exams this week) and access to work servers.

I'm in McDonalds writing this.:rolleyes: My refund wont even buy me a cup of coffee.

The guy said they should have noticed the problem and couldn't account for the people I spoke to not seeing it.
I can understand chat in India missing it (I cant really) but I called both Cork and the UK and was told everything was normal and there was nothing to worry about.

The upshot is my hub was reordered today and I got a mail just a few minutes ago to say its shipped. I'll have it Friday from what I was told.

Is anyone else having problems ?

.... and for those who want to say suck it up its 1/3 of what you're paying.....I'm paying for a promised service which has failed..doesn't matter what it costs ....(calculates how many cups of coffee I can buy with my savings:D)

I had the same issue to an extent. Ordered on the 9th, had made a couple of calls to make sure everything was ok and was assured it was. Checked my account yesterday and it showed that my broadband and phone had been activated but there was no sign of my hub. rang them yesterday to explain and they told me there had been a mess up and the hub hadnt been sent. They had to re-order it and assured me it will be with me by Wednesday at the latest.

Got an email earlier to notify me that the hub had been shipped and should be with me within a couple of days. It gave me a tracking number but when I log in to Sky and tracking it just shows the hub as "preparing your order" still.

Anyway unlike you my Vodafone broadband is still active so I havent lost connection yet.

I did send Vodafone an email yesterday informing them that my services had been switched to Sky and were activated from yesterday and that I wanted credit as I have been charged until Feb 14th. I havent heard anything back from them yet.

Are you sure you wont get your hub until Friday? Ive read on here that they usually arrive the next day and in some cases, the same day as shipping.

*Edit* Just checked on DPD site and it says its out for delivery.

*Double edit* Just got a text from the Mrs to say it has just arrived.

Thats a good turnaround from Sky to be fair to them after their intial error. Hopefully Addisyn Wide Grout you`ll get sorted out soon.