A funny thing happened the other day.
I was queuing at an ATM and there was a woman ahead of me aged 60's maybe a young 70's taking ages (I wasn't moaning because I'm not an asshead but I did notice she was taking a while).
She looked behind and called me up to help her because "shure I can't figure out them computer talk" or words to that effect - proper northside Dublin brogue like me and mine.
I work in IT and I immediately go into teacher mode whenever someone gives me that sort of cue so I started telling her what each screen was saying and which buttons to press.
I should also say it was an enormous amount of trust this lady placed in me not to rob her.
I explained what the ATM was asking and which button to press and each time she just said "yeah that's grand".
It was only after she went I realised maybe she wasn't not IT savvy (ATMs have been around a fair few years) but actually that's her way of coping as a non reader in a world of printed words.
I didn't register this until I saw the ads on telly offering services for people who need to improve their reading.
I'm presuming everyone on boards knows how to read and write (usually quite badly

) but I'm asking how common is it for people to have such poor reading skills that they need help?