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Child Item

cost plus sofas refusing to refund deposit

kathy charlie

Hi have just been informed that Cost plus sofas wont return my deposit, contacted consumer agency who stated I am in the right and am entitled to a deposit due to the way i have been treated, was told by local shop their head office in the UK, does anybody know the address as I need to put my complaint and request my deposit in writing. Kathy

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Oryx

Any company who allow such bad pr to remain publicly unresolved must have very poor management.

Procrastastudy

Oryx wrote: »

Any company who allow such bad pr to remain publicly unresolved must have very poor management.

These guys run a very similar operation to another company I used to work for. I can assure you 'management' - eg the directors - know exactly what they're doing. Companies like GAME and Comet flounder and do what they do due to incompetence - CPS do it by design.

Joesh82

If you take the emotion of the situation out and think plainly - You ordered and paid for a product, they said it would come in mid November and despite the mixup as of this moment it is not late. Assuming you still want the bed, why are you arguing for a refund? Why not just take the product and just not deal with Cost Plus ever again. I know at this stage you most likely dont want to give them the money but it seems to be causing you more stress than them.

Is it really worth the hassle?

kathy charlie

update - I contacted the credit card company by letter, then followed it up by phoning, I spoke to their rep, who stated they would follow this up with CPS. this was last week, I have not heard from CPS, they have not acknowledged the cancellation of the bed. At this stage I would be concerned if I went ahead with the purchase which would be an additional €878 plus delivery (which I think was €75) and had problems with the bed I would be left stuck. Having looked at disco girls thread, this was her experience. kathy

Le_Dieux

kathy charlie wrote: »

update - I contacted the credit card company by letter, then followed it up by phoning, I spoke to their rep, who stated they would follow this up with CPS. this was last week, I have not heard from CPS, they have not acknowledged the cancellation of the bed. At this stage I would be concerned if I went ahead with the purchase which would be an additional €878 plus delivery (which I think was €75) and had problems with the bed I would be left stuck. Having looked at disco girls thread, this was her experience. kathy

Kathy, it is now almost the end of November, how did this traumatic experience end up?

kathy charlie

as you know following the letters cancelling the order (which i received no reply) I then contacted the credit card company who confirmed they will take it up with the company. I received a call from CPS aprox 2 weeks ago stating the bed was in and ready for delivery, I again informed the employee of the cancelled order, explained all the above he stated he would get back to me. which he did, he couldn't explain why no body replied to my letters. Again I stood my ground refused the order on the basis that I have lost all confidence in CPS, if i accepted the order and had any follow on problems, I don't think they would be quick at resolving same. I received a call from credit card company, they appeared to be under the impression I had accepted and received the goods, they stated they would continue following this up. kathy

Le_Dieux

Lee, just how long does it take to get a bed normally? I still cannot understand CPS's logic in letting this be aired on the net.

Truly shocking service, and terrible customer (?) care (?).

Le_Dieux

Ads running on Sky this morning saying buy from CPS this weekend, and they'll guarantee delivery before Christmas. Crazy in these times that a shop takes over 3 weeks to deliver:cool: