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Confusion over split Galway/Westport train in Heuston

foggy_lad

The staff member on the barriers is telling people the rear three cars are for Galway when it is the front three. I do hope nobody requires a taxi at taxpayers expense between Westport and Galway because of Irish rail incompetence.

There is also only WiFi on the rear of the train and none in the first three carriages..

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foggy_lad

corktina wrote: »

the issue surely lies in the description of half the train as the rear. When looking at a train arriving at Heuston, it would be quite correct to tell someone the REAR three cars are for Galway, it's all in the perception of what exactly is the rear of the train....the staff should be telling people that the three coaches nearest are for wherever and the three furthest are for Galway.... (management failure)

He did and was telling people that the three coaches nearest us were for Galway but they were not.

He was wrong and other members of staff had to clear up the confusion created. No amount of semantics will make what he was telling people correct information.

Slunk

They do have signs on the platform. Westport board here. Halfway down galway board here. I thinks it down to the front/rear description and people being a little stupid. The amount of times I've been asked for such and such train when it's written in lights on the front and side of it.

n97 mini

Why don't they just put a sign on the platform at the half way point in the train saying "Galway only carriages beyond this point"?

January

corktina wrote: »

the issue surely lies in the description of half the train as the rear. When looking at a train arriving at Heuston, it would be quite correct to tell someone the REAR three cars are for Galway, it's all in the perception of what exactly is the rear of the train....the staff should be telling people that the three coaches nearest are for wherever and the three furthest are for Galway.... (management failure)

Or carriage A,B,C is for Westport and D,E,F are for Galway, no messing up then.

corktina

foggy_lad wrote: »

This was not the issue today. The first 3 out of the station were for Galway but the staff at the gate had it arseways, he seemed more interested in chatting to the rail gourmet staff.

the issue surely lies in the description of half the train as the rear. When looking at a train arriving at Heuston, it would be quite correct to tell someone the REAR three cars are for Galway, it's all in the perception of what exactly is the rear of the train....the staff should be telling people that the three coaches nearest are for wherever and the three furthest are for Galway.... (management failure)

January

Do you just randomly hang around train stations looking for faults?

foggy_lad

corktina wrote: »

Its a problem Ive also seen in the UK....the front three coaches TO US are the LEADING three, but to Joe Public, the front three are the ones he comes to first and the rear three are the farthest away,

Im sure Ted would explain it to you, he's good on cows anyway.

This was not the issue today. The first 3 out of the station were for Galway but the staff at the gate had it arseways, he seemed more interested in chatting to the rail gourmet staff.

markpb

end of the road wrote: »

i don't know why they just don't send them seperetly?

I guess it uses one less signalling slot along the track which means more trains can operate in/out of Heuston. It also puts the most capacity on the busiest part of the line.

It makes sense to me but it's all down the implementation and my own experience is that Irish Rail handle it very badly, leaving customers very confused.

corktina

Its a problem Ive also seen in the UK....the front three coaches TO US are the LEADING three, but to Joe Public, the front three are the ones he comes to first and the rear three are the farthest away,

Im sure Ted would explain it to you, he's good on cows anyway.

ProudDUB

end of the road wrote: »

i don't know why they just don't send them seperetly? would save on the confusion.

It's probably cheaper in terms of overheads, running costs, staffing levels, etc etc to send one 6 engine train with one engine & split it where ever it needs to be split, than to send 2 totally separate trains the full distance.

end of the road

i don't know why they just don't send them seperetly? would save on the confusion. of course they could have anouncements full blast to tell people with persons who can speak clearly, if people don't get it well then.

mickydoomsux

foggy_lad wrote: »

It is so much better by bus to places like Galway.

So use the bus then

foggy_lad

Victor wrote: »

Given that it hasn't been launched yet, is this really a problem?

Not really a problem for me and not a problem for the people who have already switched to the buses because of perks like WiFi. It is so much better by bus to places like Galway.

foggy_lad

parsi wrote: »

Half the passengers are probably already travelling free anyway using their golden ticket.

Why not put them into taxis or buses in Dublin and scrap the railways then? A taxi between Galway and Westport would cost a bit more than the train ticket from Dublin to either town.

There was even more confusion in Athlone with garbled announcements on the train about coaches and several people boarding the wrong train in Athlone having to switch very quickly when it was finally announced coherently that the front three carriages were for Galway.

At least the stop was only for 5minutes in total including splitting the train.

Victor

foggy_lad wrote: »

There is also only WiFi on the rear of the train and none in the first three carriages.

Given that it hasn't been launched yet, is this really a problem?

parsi

foggy_lad wrote: »

The staff member on the barriers is telling people the rear three cars are for Galway when it is the front three. I do hope nobody requires a taxi at taxpayers expense between Westport and Galway because of Irish rail incompetence.

There is also only WiFi on the rear of the train and none in the first three carriages..

Half the passengers are probably already travelling free anyway using their golden ticket.