Carvair wrote: » FWIW; Here is my experience of a Stag organised by Stag-It We booked with Stag It for a Stag in Galway a couple of weeks ago. Each person going started receiving emails about paying, warning of late payment fees way before the final monies were due Included in the package was a session of shotgun shooting, to be followed by Finger food and shots in Fibbers pub in Eyre Square Galway. The Finger food was to be available from 3PM-7PM The shotgun experience was good.. no issues there at all The food was a totally different experience altogether. 2 of us arrived into Fibbers at 315Pm and having been verified by a female bar person that we were entitled to have the finger food, she went to get it. Almost 30 minutes later a barman came up to us and told us the finger food would not be available till 6PM at the earliest, as no one working at that moment "knew" how to work the equipment for food We asked to speak to the manager and were left waiting another 20 minutes and just walked out I personally took up the issue with StagIt, and there response was appalling. Having looked for a partial re-fund for the shots and food not supplied, I was told that the pub supplies those free and therefore I am not entitled to any refund., I was then told that I should have called in advance and told teh pub what time we would be there at .. a reasonable request you might think, but that would still not get around the fact that food was not available as we had been informed ( between 3PM and 7PM ) All in all a totally unsatisfactory experience with Stag-It from our point of view. An appalling attitude from their management when things went wrong and IMHO, a couldn't care less attitude to our group If you are considering booking a Stag or Hen with this company, all I can say is make your own mind up., but our group was sizeable and none of them nor any of their friends will ever use this company again
clint_silver wrote: » you may not want to hear this but a lot of pubs do put out free finger food for groups if they're going to be having drink there so youre looking for a refund on a free item and when you dont get it you find it appalling? bit strong I would have thought. that said, if stagit suggested you should have called ahead, mind me asking why didnt stagit do that for you, were they not supposed to have been organising it? What happened the shots part of the "finger food and shots" offer?
Carvair wrote: » Stage it never said that the food / shots was free., The package they offered said it was included in the price we paid, at no time were we told it was a freebie., "Stag It" presented it as a package that we purchased ... so its not the fault of the customer ( me ) when I expect to get something that I paid for in a package. The issue of Stag It not paying for the food and shots only arose AFTER I informed them of what happened And you are correct, having taken the monies from us for a service, then expect us to make arrangements., This is just not on If Stag It are going to make arrangements for Stag / Hen groups to visit pubs and the pubs offer to provide food / shots for free, this should be made quite clear on the Stag It website, trying to give the impression that its part of the "Service" provided by Stag it is wrong and misleading
clint_silver wrote: » But a free add-on in any package of products is there to enhance the package. if one of the free parts is unavailable, while unfortunate, you don't get to claim a refund for it. How much would you want for a free add-on anyway? Did you get the free shots? what about the nightclub area, did you get a VIP table reserved? if you hadnt would you want a partial refund for that if it hadnt? And Im not disagreeing it was a bad experience with the pub in question, but not sure what you want stagit to do?
