Dudess wrote: » Yeah it's strange about the nationality thing, seeing as there are plenty of good-looking Irish women - I know many personally.
Dudess wrote: » They're hardly ugly just because you don't fancy them. And what gender is your brain Alan? Yeah it's strange about the nationality thing, seeing as there are plenty of good-looking Irish women - I know many personally, unless they're lying and not really Irish. :pac: Fair enough about O'Leary's business acumen, but some think he's an extremely unpleasant character - just their opinion.
The King of Moo wrote: » Have you had any bad experiences with them? I'm not saying that people haven't, just that the only complaints I've heard from people I know are when they had to pay extra for their own mistakes like having excess baggage or not checking in online. If you follow the rules, which are pretty well-known by now, you won't have any problems with them, from my experience (again, I'm open to correction).
jonnny68 wrote: » Yep lots, too many in fact much more so than any other airline and im not just talking about paying outrageous fees for forgetting to print off a boarding pass (although that in itself is criminal) one particular time a few years ago flying Dub > LGW on the 8am flight it was delayed but no other information given, every other hour it was announced delayed again and we couldn't get a straight answer out of the staff who seemed disinterested and didn't want to be there, eventually at 4pm that afternoon they said due to a "technical fault" the flight was delayed, it took them 8 hours to tell passengers there was a technical fault instead of trying to accommodate them on other flights to Gatwick which some looked only to be half full,we eventually got to Gatwick at 8pm that night, that is only one of many horror stories ive had with them. Don't get me wrong ive gotten some cheap fares and everything went smoothly, but it's when people blindly praise the likes of Ryanair and O Leary it gets to me,their customer service is the worst ive ever come across anywhere, i don't buy into this nonsense you pay for what you get,basic customer service regardless if you spend €20 or €200 on a flight is a prequisite in my book. sorry for the rant but has to be said!
The King of Moo wrote: » Fair enough. With regard to customer service I'll play devil's advocate a bit and say that though some of the staff are a bit crap, a lot of them don't give their all as from what I've heard from Ryanair staff, they're a horrible company to work for and they get shafted as much as the passengers. I've also seen a lot of unmotivated attacks, both verbal and physical, on staff from people who were treated fairly by them. You'd be surprised by the number of people who have to be arrested or barred from their flights in major airports just because they don't want to pay for the extra bag they didn't mention when checking in. A lot of people when dealing with Ryanair go in with an aggressive attitude them from the get go. While I think staff should always give the best customer service possible, the unmotivated abuse I've heard about from ticket-desk staff is shocking, and I can understand why some of them aren't very welcoming of passengers and develop a thick skin and get defensive. When you get verbally abused a few times a day you come to expect it, even if the passenger you're dealng with is being reasonable. Unfortunately there's probably a lot of wrong on both sides. However, the person behind the desk probably hates Ryanair as much as you do, and often simply isn't given the information they need to help passengers from higher up.
The King of Moo wrote: » ... they're a horrible company to work for and they get shafted as much as the passengers.
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