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Console Ban 3-9-11 (Mod Warning Post #755)

NORTH1

Hi Guys looking for some advice and help!!

I was playing Black ops Zombies new maps this morning went out to a football match, came back this evening turned on the console to receive a message the console has been banned for violation of terms of service.

Now I rang MS xbox live to be told they dont discuss banns and there is no recourse!!

Now this got me really mad.

Now the facts are I bought this console new over a year ago after I had disk drive problems with my last console, which had also had the red light problem just outside its warranty period before that( in fairness MS fixed no problems).

I have had this account since for god knows who long it was an original xbox account with no problems.

Now the interesting part is they have banned the console but not my account so they have confirmed they will take my fee in December as usual.

And the rep also confirmed that if I want to use my account I will have to buy a new xbox!

Does this not sound a little like a scam!? there is no recourse remember!!

Anyone with any experience or advice on this would be most helpful I have a senior supervisor calling me tomorrow but the rep as said that he wont be able to help me either!! Just great!

Regards,

Brian

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[Deleted User]

Helix wrote: »

Fieldog wrote: »

Helix works for a well known lads/tech/movie mag and the odd article for the herald aswell...

and the star now

So they finally got rid of the journo who doesn't actually play the games?

(from my journo mate in the star!)

Helix

haha nah, we're doing that magazine thing they have once a month free with the saturday issue. nothing major, just a couple of pages from me, a couple from the tech editor, and a couple from the movie guy

NORTH1

I e-mailed the herald got no response from them......

Jackobyte

Helix wrote: »

and the star now

That's not something I'd be bragging about! :P

KERSPLAT!

NORTH1 wrote: »

I e-mailed the herald got no response from them......

Well now ya have an inside man it might go further

Helix

NORTH1 wrote: »

I e-mailed the herald got no response from them......

what exactly would you expect from them?

we do the gaming stuff for them on a tuesday anyway

[Deleted User]

NORTH1 wrote: »

I e-mailed the herald got no response from them......

It's not really gonna be something a paper would print unless it effected the whole of Xbox live I would say...(like the psn debacle)

I wouldn't say a couple of hundred xboxes affected would be enough to print a story on it, but unless MS admit it officially, then it may be news worthy...

Helix

still no response from MS on either side of the pond

ColdDeck45

Wow. That was a long read. Was hoping to find something new but alas it's the same speculation I've been seeing all over.

I feel for you North. I'm in the same boat. Pretty sure we've crossed paths over the last week. I'm in a similar pickle with the exceptions of only having one console, being the only user of said console, and having nothing written in my motto/bio.

I'm convinced it's a false flag from the DVD drive thinking that legit games are pirated copies.

Some where in the first pages of this thread someone mentioned that MS had probably implemented a strategy to clean up the network. (anti-piracy?) That this method was right 97% of the time and that MS would have evaluated the erroneous 3% as acceptable damage. Although the numbers may be fictious I'm lead to believe that this concept is probably very close to having hit the nail on the head.

I'd also like to raise a few questions concerning this stance: "MS doesn't make mistakes and doesn't unban consoles. They do multiple inquiries and are always 100% sure before banning a console."
If we assume that the unbanning part is correct and that MS have a brick wall stance on anything concerning console bans. How does one know they never make mistakes? Although they claim to have evidence they never show any. Other than the written word in the ToU has anyone ever, anywhere, seen any concrete evidence from MS for a console ban?

gizmo

ColdDeck45 wrote: »

I'd also like to raise a few questions concerning this stance: "MS doesn't make mistakes and doesn't unban consoles. They do multiple inquiries and are always 100% sure before banning a console."
If we assume that the unbanning part is correct and that MS have a brick wall stance on anything concerning console bans. How does one know they never make mistakes? Although they claim to have evidence they never show any. Other than the written word in the ToU has anyone ever, anywhere, seen any concrete evidence from MS for a console ban?

Because it's safe to assume that out of the hundreds of thousands of people who have been console banned, the OP isn't the first user to publicly post about it, sure he hasn't broken the ToS and be willing to go the legal route which would force MS to issue an unban if they had made a mistake.

panevthe3rd

http://clickonline.com/games/microsoft-console-bans-may-be-due-to-bug-in-cod-black-ops-rezurrection-pack/3097/

Saw this and thought of you. Could be a lot of people eating some humble pie if this is true.

Con_R

Fieldog wrote: »

@north1 -

Well I went back to college today, was chatting to one of the lads in college at break and he was telling me he started working in Xbox support, so we were chatting about xbox and I brought up your ban with him, explained about the zombie pack etc, to which he told me that loads of consoles that bought said pack were done wrongly for marketplace theft due to a bug on their end, apparently they aren't allowed to discuss bans with customers and they (MS) are going to sort it, they won't go public with it at the moment as they don't know how many were/are affected by it... And as you can imagine, MS are a bit red faced over it!

Take from that what you will but sounds accurate to me...

This is purely speculation (read: BS) on your friend's part. We've been told nothing here, and it's safe to say if we had then at least one of the several support staff who are on here, myself included, would have said something. I'm not taking sides here, just letting people know the facts.

Healium

panevthe3rd wrote: »

http://clickonline.com/games/microsoft-console-bans-may-be-due-to-bug-in-cod-black-ops-rezurrection-pack/3097/

Saw this and thought of you. Could be a lot of people eating some humble pie if this is true.

Is that who Helix writes for? I sure hope that was written with more evidence other than the poster here who claimed he had a friend in support, and the video posted where someone with Black Ops maps got banned. Hardly concrete sources.

panevthe3rd

Time will tell...

Healium

panevthe3rd wrote: »

Time will tell...

Well, someone called him Pete on the last page, so I assume he wrote it. I'd love to hear the sources.

Helix

purely a way of trying to get a comment out of ms lads

chopperbyrne

That is some terrible journalism.

You ran a story based on unsubstantiated rumours posted on an anonymous online forum.

Helix

chopperbyrne wrote: »

That is some terrible journalism.

You ran a story based on unsubstantiated rumours posted on an anonymous online forum.

its video games, not the feckin pulitzer prize

also, its not anonymous since i actually know fielddog in person

as i said, its just a way of trying to get a comment out of microsoft, dont put too much weight in it. always try to take anything that uses phrases like "may have" "could have" and "possibly" liberarlly as lightly as possible

NORTH1

Two updates today.

I received this response from BBB.org

Thank you for contacting Better Business Bureau regarding your complaint. We are here to support and help both consumers and businesses. We received your complaint on September 12, 2011. It was reviewed by one of our specialists and has been forwarded to Microsoft for their response.

As the next step in this process, Microsoft will investigate your complaint and respond to BBB. Due to the size of their business, Microsoft indicated it may take some time to research and respond to your complaint

And then this Nearly straight away from ms

I am emailing you in regard to your communication to Microsoft.

I am currently reviewing your case and will contact you at the following phone number 08XXXXXXX within the next few hours to discuss your case. If you have a specific time or another phone number that you would like to be contacted at, please feel free to email me back and I'll do my best to reach you during your preferred time. For your convenience I've also included my work hours at the bottom of this email.

Thank you and I look forward to discussing your issue.

I will keep you's informed.

Mr E

Sounds promising, NORTH1. Looks like you might get some closure today.

Helix

north, was that ms in the US or Europe who got in touch?

Markuspark

North, also interested to know if US or UK.

I am in a similar position as you - parent with 2 young children & xbox console ban since Thurs 08th last week - no idea what we have done wrong, etc.

After several frustrating days, I was able to obtain an email address for Microsoft HQ and emailed them yesteday evening with my concerns on this matter.

No response to date

Helix

Markuspark wrote: »

North, also interested to know if US or UK.

I am in a similar position as you - parent with 2 young children & xbox console ban since Thurs 08th last week - no idea what we have done wrong, etc.

After several frustrating days, I was able to obtain an email address for Microsoft HQ and emailed them yesteday evening with my concerns on this matter.

No response to date

go through the better business bureau like north did, seems to get results quickly

NORTH1

It say Global I can't tell if it's Euro or usa, More curiously I have a second e-mail from Ms identical to the first to an e-mail I don't use often saying they will contact me on my work mobile phone number which I didn't think I gave to anyone?

lintdrummer

NORTH1 wrote: »

It say Global I can't tell if it's Euro or usa, More curiously I have a second e-mail from Ms identical to the first to an e-mail I don't use often saying they will contact me on my work mobile phone number which I didn't think I gave to anyone?

:cool:

You are being watched.

KERSPLAT!

Is it the email you used to setup your XBL acc? Not too sure bout the phone number, maybe when you paid subs they asked for a number? Maybe they're secretly CIA and your a Russian spy, Brian is Russian isn't it?? Could be any of the above

Markuspark

NORTH1 wrote: »

It say Global I can't tell if it's Euro or usa, More curiously I have a second e-mail from Ms identical to the first to an e-mail I don't use often saying they will contact me on my work mobile phone number which I didn't think I gave to anyone?

North,

Reading your posts, you previously mentioned downloading the Black Ops new Zombie map pack and speculating whether this could be the cause.

Like you, I have been trying to investigate any possible reasons as to the cause of our console ban.

For your info, our position regarding the Zombie map pack, is that I had promised my two boys they could download the new maps, but prior to the ban they had only downloaded the new map pack video.

NORTH1

Yep this more then likely my e-mail original used set up the account, the phone numer possible as well I can't remember back that far.

Jeez I haven't been to Russia since the cold war!!

NORTH1

Markuspark wrote: »

North,

Reading your posts, you previously mentioned downloading the Black Ops new Zombie map pack and speculating whether this could be the cause.

Like you, I have been trying to investigate any possible reasons as to the cause of our console ban.

For your info, our position regarding the Zombie map pack, is that I had promised my two boys they could download the new maps, but prior to the ban they had only downloaded the new map pack video.

The cause is not the issue here at this stage as Microsoft won't say. If you are 100% sure you have not breached there terms on console bans follow my route. State the Acts that you feel they are in breach of by removing a service you have paid for in advance as I did.

Probably dont look for the writen apology on Boards.ie as the guys here don't seem to like the attention....

But know what you want to resolve the problem in advance.

I'm not at the end yet but its looking good.

Helix

its nothing to do with attention north, its more to do with the fact that its a ridiculous request thats never gonna be met, and it harms your credibility asking for it