eircom rip-off
Just writing this to let people know that if you are considering on creating a contract with eircom, make sure you read every gritty detail and ask questions before signing any contract with them, because after I signed up with a 12 month eircom broadband package and an 18 month eircom emobile package, I fell in to the following problems with eircom,
The first problem I ran in to with eircom were after ordering an eircom phone line which were connected within the hour because my apartment had an eircom socket installed when I first moved in, I then rang up eircom to find out the speed on which my phone line could withstand and I were told 24MB speed, so after ordering a broadband package on line, to which the broadband were turned on within an hour after ordering, which I must say were very fast, five days later, I received a bill saying that there were an outstanding amount of 100 euro on my bill, so after I contacted eircom in relation to such matter and told them that I had only connected to their service within the past five days, I were told that I had to pay 100 euro as a down payment which would be kept for 12 months, before being credit on to one of my bills, but if I refused to pay the down payment, my eircom phone and broadband would be terminated within five working days thereafter, but yet this were never mentioned during my conversion with them over the phone, nor were it writing within their contracted
The second problem I ran in to with eircom were in relation to their unlimited broadband package, as it states on their webpage, the 24MB package is unlimited, but if you read the nifty gritty detail at the end of the page, you will see that it’s really not unlimited, but has a cap of 250GB per month, and if you go over the 250GB, you will be charged 2 euro per 1 GB downloaded/uploaded, so if the package is really 250GB cap, then why do eircom state that it is unlimited, when the word unlimited means you can download/upload as much as your heart desires, so I rang them up in relation to such matters and I were told that my package is Unlimited, but when I asked them about the 250GB cap, I were told that no one would ever download/upload that amount of Data within a month, and therefore its unlimited,
The tired problem I’ve had with eircom broadband is the 24MB upload speed, when I asked them what my phone line could withstand as mentioned above, I were told 24MB speed, but yet I am only getting 12MB speed, so after I ran them back and discussed this issue with them, I were then told that my phone line could only withstand 12MB speed, but yet they were charging me the price of the 24MB broadband speed, so I asked them to charge me for a 12MB speed, but were told that they don’t have such package, and therefore if I’m not happy, then I should consider downgrading to a smaller package which for the price is a complete rip-off, so in my case I did one better, I moved over to UPC 100MB broadband, because for the same price as I were paying eircom for their so-called 24MB broadband which is really only 12MB speed, I’m now getting 100MB downstream, 10MB upstream, and are caped at 500GB per month, which upc said if I go over the 500GB allowance, they don’t change anything, once I don’t make a habit of it,
The forth problem I’m still having with eircom is there emobile packages, I got a Samsung galaxy europa from eircom for free once I signed up with a 18 month contract with them, so after looking at the packages, I decided to go for the Unlimited package of 64 euro per month, which allows me to make calls to any landline and mobile network, which sounds great, but there is a snag behind this package which I found out after I singed the contracted with them, and would ask people who are reading this to be very careful if deciding to create a contract with eircom emobile,
After I received my first bill which I was told would be higher than the cost of the package I sing up to in relation to connecting fees and act: which weren’t an issue, for most company’s do that, I then got my first bill at 259 euro, and paid the full amount because the phone package seemed to be a great bargain, but when I received my second bill at 249 euro one month later, I rang up eircom emobile and asked them why I were being charged at normal mobile rates which are unlimited, and there I were told that after I make a mobile phone call, I have to hang up on the 59 minute of ever call, but if the call passes the 59 minute, I am therefore charged at normal rates, depending on the mobile service rates charge for such ISP services, but yet this again were never mentioned when I sing the contracted with them, for I were told my calls were unlimited and that I could ring any landline or mobile network for as long as I wished without having to worry of being over charged at normal rates, so seen that I weren’t able to afford the cost of the second bill, I decided to cancel the contracted with emobile, but were then told that if I do terminate the contract, I would be billed the remain 16 months of the 18 month contract at the cost of 64 euro per month, which in total would be a final bill worth 1024 euro, and if I refused to pay such bill, I would be brought to court and have to pay the court fees as well as the outstanding amount,
So if anyone are thinking of going to eircom or emobile for their service, please read ever little detail within the contracted that you are singing up to, and if in drought, walk away, or else you will end up like me having to pay a lump sum of money for a service you don’t really get,
