jor el wrote: » If customs find a counterfeit item, they will always seize and destroy it. Buying counterfeit goods is illegal.
jor el wrote: » Get down off your high horse there for a minute. You never asked if you would get a refund, you asked if anyone else had the same problem. To answer that question I've pointed out that anyone that buys counterfeit products is liable to have them seized and destroyed. If you bought from soccertriads.com, why would eBay get involved? You didn't know it was fake? That's simply not believable. Jerseys cost in or around £50 for genuine. Soccertriads sell them for £17. It's quite obviously fake. To get a refund you'd have to ask your bank to do a charge back. They're the only ones that can tell you whether this is possible or not. Before that, contact Soccertriads, tell them your order has been seized and see what they say.
ap1986 wrote: » they want a copy of the customs letter before they can do any more...but i have no way of copying it to send it
Col200sx wrote: » Looks like I've been stung too :mad: Genuinely bought a jersey as a birthday gift, thinking it was going to be real. Wondered why it was taking so long to arrive (bought on July 29th), so emailed An Post, they emailed back saying it was in customs, and to ring them. So I did, they said 99% of those are fake, and that they're sent to the relevant manafacturers, if found to be counterfeit, they are destroyed, and tough **** buyer. I was told by customs to open up a dispute with the company. I've emailed them asking about it, I'll post up what happens. Not impressed at all :mad:
ap1986 wrote: » keep at them I asked for a refund but they kept sayin to e mail them the copy of the customs letter and they will try sort something out..so i sent them the letter and they said they will send me another one.I then asked will I be getting a real or fake one but they never replied so all I can do is just wait and see what turns up at the door....known my luck it will prob be seized so ill keep ya posted on what happens
Col200sx wrote: » They emailed me saying to "read the terms and conditions" when I asked for a refund. And also to email a copy of the customs letter. (I haven't gotten that yet, but it's in the post). I told them not to send me another jersey as it'll be intercepted again by customs. I've opened a paypal dispute with them, I'll post up how that goes. I fcuking hate scammers :mad:
ap1986 wrote: » theres nothing really pay pal can do as there is no wrong doing on their behalf.
Kevin wrote: The problem is once you open a dispute with Paypal it has to be handled by our accounts via Paypal. Regards
jamescd wrote: » I opened a disupte as well 2 days ago. And I've been in constant communication with your man Kevin through e-mails. I asked him yesterday why he can't just refund me straight away and he replied with this today: He probably knows PayPal will also decide in my favour so I don't understand why he won't just give me the damn refund He's just delaying the inevitable.......
Col200sx wrote: » Just an update on this. After lodging my paypal dispute, the other party had 10 days to respond to the dispute, which he didn't (even though he had 4 emails reminding him of it) I didn't even need to upload ay more evidence (which turns out you can't do until they request it from you). So Paypal found in my favour, and I've been credited with the full amount including postage. Result.
jamescd wrote: » After seeing this thread though, I'm a bit worried that I might not be so lucky this time :eek:
gooner99 wrote: » Hi Col200sx. I have the same problem and it looks like my only way out is to go down the paypal route.Can you tell me how you went about this and what exactly did you tell them.I would like to get the same result, so be good to know exactly how you handled it. Thanks
jamescd wrote: » Everything you need is already in that post you quoted. As Col200sx said, if the seller doesn't respond within 10 days then PayPal will refund you the full amount. You won't even have to say/do anything else. Just open a dispute for "Item not received", then escalate to a claim asap. I've escalated mine to a claim 4 days ago and so far the seller hasn't responded. So it's looking like I'll be getting the refund come September 15th
ElNino wrote: » As stated above open a dispute with Paypal or do a charge back with your bank.
ap1986 wrote: » 'Due to the ongoing problems with customs and a disgruntled customer from Ireland opening a Twitter account with a very similar name to ours and causing problems, telling lies, etc, we have decided to stop shipping directly to Ireland, at least for the time being. We are issuing a voucher for the value of your order, details below. You may reorder and have the order sent to an alternative address outside of Ireland.' Anyone got any ideas into what i can do next..oh and dont worry im not gettin delivered to another country!!
Col200sx wrote: » Just an update on this. So Paypal found in my favour, and I've been credited with the full amount including postage. Result.
jamescd wrote: » How long after the 10 days did PayPal credit you the full amount ? The deadline for the seller to respond was yesterday but he didn't, however there's no sign of the refund yet on my account.
PayPal wrote: Dear xxxxxxxxxxx, We have concluded our investigation into your case and have decided in your favor.We were able to recover 39.00 GBP and this amount has been credited to you. Please allow five business days for this adjustment to be posted.
