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Dell XPS M1330 + Nvidia 8400M GS

doejuffy

Hi there

I have a Dell XPS M1330 with the problematic nvidia graphics card, the card finally died on me this morning.
The laptop is a little over 2 years old, I got it at the end of March 2008, it came with a 1 year warranty.

I'm just looking for advice on what to do, I've found other threads on here from people who've had the same problem
and have gone to the small claims court after being given the runaround by Dell.

Also from what I've read in the other threads, ringing or emailing Dell has just gotten people in touch with their
tech support in India and been a waste of time, so I am a little unsure on what to do basically.

Any advice would be greatly appreciated.
Thanks in advance.

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mfield

Garth wrote: »

Perhaps they've finally decided to start solving this problem in-house as so many of us have gone to Small Claims to get our refunds.

Did you have to go to the Small Claims Garth?

I issued them with a solicitors letter, perhaps that's why it didn't go that far.

cast_iron

mfield wrote: »

Did you have to go to the Small Claims Garth?

I issued them with a solicitors letter, perhaps that's why it didn't go that far.

Who paid for the solicitors letter? That seems like an excessive cost!

They replaced my M1710 gpu recently after refusing to do it 12 months ago after it broke down. No idea why they had a change of heart. I followed it up just for fun and a manager just decided to waive the €514 replacement cost. Didn't cost me a penny, thought the machine had been broken for a year.

The laptop is over 4 years old.

mfield

cast_iron wrote: »

Who paid for the solicitors letter? That seems like an excessive cost!

Nobody did, I've got good friends.