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O2 iPhone Customers - Get out of contract!

Shredneck

O2 are changing call charges outside the bundle of minutes included in your iPhone Price Plans from 12th July 2010.
This change in call charges constitutes a change to the terms of the contract between O2 and you, the customer. Therefore you are free to be removed from contract without penalty.
The changes in rates are minimal but you might just want to get yourself out of contract.
Act fast though because if you do not contact O2 requesting to be removed from this contract in advance of 12th July you will be assumed to be accepting of the change in terms.

All info available on O2.ie under 'Terms and Conditions'

http://www.o2online.ie/wps/wcm/connect/O2/About%20O2/Terms+and+conditions/Customer+Notification

Your welcome

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rebelccfc

I'm after ringing 3 times and being told my contract will be cancelled no problem, but i have to leave 02.

If i wish to stay with 02 but cancel my contract, i can't. Staying with them is seen as accepting the new price plan.

Our man in Havana

They are well within their rights to kick all these people off their network.

[Deleted User]

rebelccfc wrote: »

I'm after ringing 3 times and being told my contract will be cancelled no problem, but i have to leave 02.

If i wish to stay with 02 but cancel my contract, i can't. Staying with them is seen as accepting the new price plan.

Sounds like the muck they were preaching to me, perhaps the call back dudes are more likely / have the authority to act.

[Deleted User]

Haddockman wrote: »

They are well within their rights to kick all these people off their network.

Well within their rights perhaps but 'tis a fairly retarded stance to adopt.

quad_red

rebelccfc wrote: »

I'm after ringing 3 times and being told my contract will be cancelled no problem, but i have to leave 02.

If i wish to stay with 02 but cancel my contract, i can't. Staying with them is seen as accepting the new price plan.

Not true.

Was transferred from contract plan to clear sim o2 to o2 unlimited (with 30 days breakout). Could've transferred to pay as you go.

Dades

RoverJames wrote: »

Well within their rights perhaps but 'tis a fairly retarded stance to adopt.

Why?

They must be really pissed at all the people leaving - even more so the people who want their contracts cancelled because they aren't happy with the terms of service - yet claim they want to stay on using the same terms.

People exercising that particular get out clause should be happy to leave, no? Unless of course they're taking advantage of a loophole and don't give a damn about a 1c rise in the tariff.

Sorry lads but the rules are the rules, they changed the terms and you have legal entitlement. It's absolutely fair game to cancel the contract and then do whatever the hell you want after that.

Dades

^^ Who are you talking to?

[Deleted User]

Dades wrote: »

Why?

They must be really pissed at all the people leaving - even more so the people who want their contracts cancelled because they aren't happy with the terms of service - yet claim they want to stay on using the same terms.

People exercising that particular get out clause should be happy to leave, no? Unless of course they're taking advantage of a loophole and don't give a damn about a 1c rise in the tariff.

They're pissed at people leaving and so they force everyone who wants to be out of their contract to leave too, you see some sense in that ? Seriously ? I won't say any more

snappieT

Just got through there, and all cancelled.
Was told I could stay on current plan if I wanted, or could move to Speakeasy or other network.
Remaining on current plan (out of contract) for now, but can drop to Speakeasy at any time.

Thanks OP!

[Deleted User]

snappieT wrote: »

Just got through there, and all cancelled.
Was told I could stay on current plan if I wanted, or could move to Speakeasy or other network.
Remaining on current plan (out of contract) for now, but can drop to Speakeasy at any time.

Thanks OP!

Well done

'tis fairly annoying the variation in response from the 1909 folks.

nice1franko

My name's Frank and I'm now contract free.

I just a got a HTC desire a couple of weeks ago for 100 too.

Score.

OP, I owe ya a pint.

cookie1977

Haddockman wrote: »

They are well within their rights to kick all these people off their network.

Just as a matter of interest Haddockman how do you see it as that since the regulations state "without penalty" and any judge in any court would classify being kicked off the network as a penalty. Those exiting off contract to be honest are only exiting so they can be ready to jump ship or negotiate a better deal with the existing or alternative carrier. They (O2) were using T&C a while ago to force people to sign new 18 month contracts in order to change plans to better ones. What goes around comes around.

Dades

RoverJames wrote: »

They're pissed at people leaving and so they force everyone who wants to be out of their contract to leave too, you see some sense in that ? Seriously ? I won't say any more

I see your point now having missed it the first time.

It does reek of cutting off the nose to spite the face. They must really be pissed.

artful_dodger74

O2 and the carriers in Ireland have been sticking it to the little people for years. The contract plans are an absolute joke compared to most of the other plans in Europe for the same price.

O2 had no problem quoting my contract when I rang and asked if I was due an upgrade. Despite being only 1 month away from that upgrade there was no budging them on getting out early. Even though I offered to pay to get out of the contract a month early.

So what goes around comes around. They cant have it every way. Loophole or no loophole. Morals or no morals. They can drop dead if they want me to feel sorry for them.

jamieh

Just got the callback there, very friendly guy.

Job done seemingly. I think my upgrade is still intact, so if I want to upgrade to iPhone 4 and sign a new contract then I can.

I have a sim free 16gb iPhone 4 reserved in Belfast, so reckon I'll just go for that and hop on the Meteor bandwagon!

nice1franko

At this juncture, having been relieved of an 18 month contract that I was already regretting after less than 1 month, I feel it would be appropriate to say:

https://www.youtube.com/watch?v=KAp0RvEVD9w

Shredneck

nice1franko wrote: »

OP, I owe ya a pint.

Might just have to take you up on that

liamw

So.. what would happen if I signed up to a contract today, and went to cancel it tomorrow? Do new contracts specify the increase in cost on the 12th July?

Stainless_Steel

cookie1977 wrote: »

Just as a matter of interest Haddockman how do you see it as that since the regulations state "without penalty" and any judge in any court would classify being kicked off the network as a penalty. Those exiting off contract to be honest are only exiting so they can be ready to jump ship or negotiate a better deal with the existing or alternative carrier. They (O2) were using T&C a while ago to force people to sign new 18 month contracts in order to change plans to better ones. What goes around comes around.

I think the word penalty in the T&Cs refers to money penalty, as in they won't charge
you for opting out. Hardly a penalty if they don't want you as a customer is it?

cookie1977

Stainless_Steel wrote: »

I think the word penalty in the T&Cs refers to money penalty, as in they won't charge
you for opting out. Hardly a penalty if they don't want you as a customer is it?

But it's unclear. It doesn't state financial penalty. T&C's need to be very specific

Antiprophet

Just called them and said i wanted out of contract so i could sign up for a new contract when the iPhone 4 comes out. was told i had to port etc.. called again, said someone in my office had done it a few minutes ago and she just said, "okay thats that sorted".

Going to call back in a while and ask when my contract is up.

whiterebel

liamw wrote: »

So.. what would happen if I signed up to a contract today, and went to cancel it tomorrow? Do new contracts specify the increase in cost on the 12th July?

They will make you aware of it now, so no you won't be able to.

Our man in Havana

cookie1977 wrote: »

Just as a matter of interest Haddockman how do you see it as that since the regulations state "without penalty" and any judge in any court would classify being kicked off the network as a penalty. Those exiting off contract to be honest are only exiting so they can be ready to jump ship or negotiate a better deal with the existing or alternative carrier. They (O2) were using T&C a while ago to force people to sign new 18 month contracts in order to change plans to better ones. What goes around comes around.

You want to terminate the contract by citing a loophole fine, then o2 are within their rights not to do any further business with you.

If I was providing you a service and you wanted to terminate your contract early by use of a loophole, I would certainly not want you as a customer any longer.

quad_red

I'm thrilled to be out of the 18 month contract.

But I would've liked to had the option to remain on Advance 150 on a rolling contract.

I wasn't given the option but it seems allot of people on here were. If I called back, what are the chances of them allowing me to do it?

Probably fat chance in hell!

mayordenis

Sweet sweet freedom!!

cookie1977

Haddockman wrote: »

You want to terminate the contract by citing a loophole fine, then o2 are within their rights not to do any further business with you.

If I was providing you a service and you wanted to terminate your contract early by use of a loophole, I would certainly not want you as a customer any longer.

agree to disagree on this one. But one things for sure many people have not been forced to leave O2 despite having contracts cancelled. That would be suicidal on O2's part as they'd loose customers to other organisations.

FungiWalsh

Just off the phone with a customer service rep (who was very pleasant throughout, which is impressive considering the amount of hassle this has no doubt caused them) and I'm officially out of my contract. They haven't kicked me off the network or anything either.

Many, many thanks to the OP! I also owe you a pint.

ingen

Haddockman wrote: »

You want to terminate the contract by citing a loophole fine, then o2 are within their rights not to do any further business with you.

If I was providing you a service and you wanted to terminate your contract early by use of a loophole, I would certainly not want you as a customer any longer.

a contract works both ways!! so you want a one sided contract eh? if you ran a business like that you wouldnt have any customers

Our man in Havana

It is of course not one sided. But once the contract is terminated all bets are off as they say.

If o2 choose to retain certain customers and kick others off that is their option.