nicker_s wrote: » I got sorted in the end by porting to vodafone for all of 15 minutes. I signed up as a new customer and when i got the sim went into a store and they told me i had to port over and back, whole thing took about 20 mins.
Dave6195 wrote: » Did you get free calls and texts added in store too??
fmcattack wrote: » when I tried to sign up as a new customer and put all my info in they rang me a day later saying u are an existing meteor customer and you can't get a new sim on a new account. How did u get away with this? Were u bill pay before?
nicker_s wrote: » Dave, Yes I did, HOWEVER, that's because i had signed up online as a new customer and had the sim sent out to me.
ronan1001 wrote: » for those who got put on the plan by speaking to the retention dept., make sure that you check it went through when your new billing cycle starts. Mine started a few days ago, and they had put me on the new plan but hadn't added the free meteor to meteor calls and texts, which originally only new customers were entitled to. Took a few calls and forum posts to sort it.
Gileadi wrote: » Good advise, the exact same thing happened to me and they havn't sorted it out yet
nicker_s wrote: » I signed up to the offer online, basically pretending i was a new customer. They sent me out a contract to sign etc. I then got a sim card with a new number for the bill pay offer. I then went and ported over to vodafone, and went into a meteor shop, told them i wanted my old number on the new bill pay account. Thats what worked for me, now i have my old number on the new bill pay account. I think it's a technical thing that they can't switch you over from the pre-pay to bill, that could be just cr@p tho.
kmart6 wrote: » Requires a €150 deposit according to the phone call I got on Tuesday! Like the way that's not disclosed until after you sign up!
looder wrote: » Good man. Did it take long for the new Sim to come? Also, Did you not have to port over to Vodafone or o2 to get the free meteor to meteor calls and texts?
looder wrote: » Serious? What did you put down for your employment status? if you don't mind me asking. I heard before Meteor done something similar to someone who put down unemployed (or could have been student).
Jev/N wrote: » €150 deposits aren't required; they weren't for me and I'm a student! That's only if it's a continuous 12 month contract AFAIK, not the 1 month rolling contracts that the Smart Lite plan offers
kmart6 wrote: » Well that's clearly not the case since I had to pay it!
Amaru KGB wrote: » Hi Folks, I'm on the bill pay lite at the moment and i was looking into getting the internet add on until I saw this thread. Would it be best to ring up and ask to switch to the smart lite package to get the 1gb extra or is it down to hard negotiating?
ronan1001 wrote: » You can switch to the new package no problem, you'll just lose the free calls and texts to meteor unless you negotiate with them. I was the same as you, I was on bill pay lite and wanted to switch but still keep my free calls/texts. When I first rang I got the 'only available to new customers' spiel. I said that there was a comparable package with vodafone that I would switch to, followed by 'are you sure meteor can't do anything for me?', which got me through to the retention dept. I kept it polite, but was quite firm in the fact that I would move if I didn't keep the free calls and texts. 5 mins later I had the new plan and still kept the free calls and texts.
