New to boards.ie
hoping that this post complies with all the etiquette....rather than reytpe entire incident, I copy a letter sent to Harvey norman, Waterford with a cc to Head office. I received no reply from either. I have omitted the manager's name.....
Seems clear to me that staff are ripping one another off.....
Dear.......
I wish to bring to your attention an incident I encountered in the Computer section of the Harvey Norman Store, Waterford, yesterday afternoon, Thursday, May 21 at approximately 2.15pm
On entering the store I was looking for a particular item, and being unable to locate it, I asked a lady staff member for help. She was most helpful, and in fact suggested an alternative item might suit better; so much so, that I decided to purchase both items. I mentioned to her that I'd like to leave both items at the checkout for a few minutes while I browsed the store.
When I returned to pay for both items, the sale was in fact completed by a male staff member. The lady who had assisted me requested that she would like him to use her staff number to record the sale, but he replied that his number had already gone through. Surely it is possible to cancel an input in order to review the details prior to completing the sale? However, I fear this gentleman was not interested in doing so. I was surprised by his seemingly curt dismissal of a request from a fellow staff member.
I said nothing, but I sense that the gentleman noted my uneasiness. Almost immediately he said to me “Let's see if we can do you a better deal here.”... And he charged me €55.00 rather than €69.90 that I was expecting to pay. I must admit that it seemed quite strange, albeit to my advantage.
If there is a system in place where staff productivity is related in some way to recorded sales, then this gentleman has acted in an unethical manner. However, more to the point, it is glaringly obvious to me that this small incident has highlighted a staff problem that you may be interested in addressing.
I have the sales receipt available should you need verification.
Yours Faithfully,
