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Miserable Attitude - Tallaght tyres, Old Bawn.

kruger73

Folks,
We all know considerable savings can be made through purchasing tyres online, compared to the prices on the high street here. I appreciate costs involved in maintaining workshop, staff, etc in central locations and have no quibble with it, but will continue to buy online when savings made justify it.
I am interested to know what people consider a reasonable charge to fit and balance a tyre to a rim? Rim already off the car. Time involved - possibly 10 mins, max 15?
I am finding some tyre workshops have a bad attitude towards somebody arriving with a tyre not purchased from them.
Specifically Tallaght tyres in Oldbawn. Wanted €25 from my wife for one tyre to be put on the spare rim (which didn't have a tyre on it, so no waste charge) and balanced.
When I rang and politely questioned the person involved he hung up on me and told me he wouldnt welcome my business.
As someone who runs a business myself, I believe it would have been smarter for him to argue his case and perhaps win future business from me?

My wife had €10 on her, and he sent her away with a tyre on a rim not balanced. She found his attitude to be intimidating and condescending. As I find myself with many of these individuals, they would have you believe there is some sort of dark art involved in the service they provide, which gives them the right to condescend gruffly to people. Simple manners cost nothing.

I am ultimately asking if people think the €25 was a fair price? Am I being unrealistic?

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Paulw

delly wrote: »

The price is the price, just because its not an industry where everything has a pricetag on it, you feel that you can haggle?

What's wrong with trying to haggle? It's good business. Most companies/businesses would prefer to keep a customer and have them return than to just turn away business, especially in the current economic climate.

Nothing wrong with asking why the price is the price.

If you don't like the price, you're free to go elsewhere.

I personally don't think the €25 was too expensive, but no harm asking for it to be done cheaper.

silver campaign

I don't work in a tyre depot, but if and did and someone arrived with a tyre
under their arm and asked me to fit it, I'd tell them where to go.
If you want the use of their staff skills and expensive equipment, the least you could do I stump up the extra few euro and buy a tyre off them.
When will people learn the basics of economics. Buying locally and supporting local business is better in the long run.

delly

The price is the price, just because its not an industry where everything has a pricetag on it, you feel that you can haggle?

Seriously, next time you in Tesco's, try to haggle on your groceries and see how far you get.

smash

why argue over €25 to get a tyre done right?

You wouldn't argue with a solicitor when they want about €100 to type a letter or about 15k to help you sign documents when you're buying a house!