Darksaga87 wrote: » Paid the toll fare plus the late fees months ago, now have a solicitors letter here demanding money. Never given a receipt so now have to go over old bank statement's to find proof that it was paid. Has anyone any experience with this part of the process, success stories would be great!!
Sizzler wrote: » Im getting the same. I paid by VISA and they are saying they have no record of the payment and are lashing fines onto my tab left right and centre even though the original toll was paid. If they dont admit they took the cash I am going to my bank to tell them to chargeback the amounts.
beforetheworst wrote: » Eflow is a badly designed, bug-ridden computerised stystem with poor customer support, so yes there can be system errors. With regard to the mis read number plates, not everyone out there is honest, duplicate number plates, adjusted number plates, or stylised number plates...little boy racers ahem. :P Secondly its not that difficult to use, there huge bloody signs on the road TELLING you what to do!!! HUGE SIGNS 3 ways to pay....London congestion charges heard of them?? if you don't pay u get fined. Its not rocket science!
M50 users promised a better service as complaints take toll The company handling customer queries from M50 toll users has lost its contract due to the high volume of complaints about its service. BetEireFlow, the firm that operates the M50 tolling system on behalf of the National Roads Authority (NRA), confirmed last night it had terminated its contract with its customer service operator, Teleperformance. It had also handled queries for the eFlow electronic toll tag service. The contract has been awarded to Cork-based business services provider Abtran, which is to hire an additional 100 staff for its head office in Bishopstown to handle the approximately 6,000 telephone calls a day associated with the service. More than 100,000 vehicles use the M50 each day. Simon McBeth, BetEireFlow’s communications director, said customers had experienced “unacceptable problems”. BetEireFlow and the NRA had become increasingly frustrated about the high level of complaints since the introduction of barrier-free tolling last August. Among the most common complaints were calls to the service provider being “dropped” or the customer cut off, problems resolving account issues and motorists being promised a call-back which did not materialise. The National Consumer Agency had also received complaints. This led BetEireFlow to review the service and it ran a trial which gave a proportion of customer calls to Abtran and compared its performance with that of Teleperformance. Mr McBeth said that after an initial two-week “bedding-in process”, customers would benefit from the change. He said M50 users “can be guaranteed that all calls will be answered and that queries will be dealt with in full”. The Abtran call centre will take general M50 queries and also provide customer support for the eFlow tag. Mr McBeth said the contact number (1890 50 10 50) would remain the same and queries would be dealt with between 7am and 11pm seven days a week. The changeover happened yesterday evening. A spokesman for the NRA welcomed the announcement and said the number of complaints to it from M50 toll users had fallen during the trial. In April the NRA had expressed concern about the level of customer service “errors”. One apparent consequence of these errors was that the legal firm appointed by the NRA to pursue motorists who failed to pay the toll sent letters to motorists who claimed their account arrears had already been paid. A spokesperson for Teleperformance declined to comment last night. It employs 2,400 people in Bangor and Newry, Co Down, and provides customer services for firms including Setanta and Sainsbury. It is understood customer service issues were the only reason for the change in service provider. BetEireFlow refused to comment last night on the value or the duration of the customer service contract with Abtran.
tilly1 wrote: » What do any of you think about the "14 day period"?? and has anyone not paid this toll before and what has happened??
Sponge Bob wrote: » They will be bankrupt by christmas at this rate of going . Their call centre is close to collapse , it only need a nudge to tip it over the edge !
beforetheworst wrote: » Eflow is a computerised stystem, so yes there can be system errors. With regard to the mis read number plates, not everyone out there is honest, duplicate number plates, adjusted number plates, or stylised number plates...little boy racers ahem. :P Secondly its not that difficult to use, there huge bloody signs on the road TELLING you what to do!!! HUGE SIGNS 3 ways to pay....London congestion charges heard of them?? if you don't pay u get fined. Its not rocket science!
Sponge Bob wrote: » email info@nra.ie and tell the NRA to sort it out for you . They award these contracts to these clowns .
Sponge Bob wrote: » Once every driver car owner whatever in Ireland has a dodgy credit rating from this scheme ( whether they or their car or their registered car ever went through the Westlink or not ) then we shall most certainly have a credit crunch on our hands with all the wrecked credit ratings Give these eFlow clowns 6 months to destroy the entire free state credit system :cool:
jkmanc1974 wrote: » Wonder if anything has changed now that there are 2 outsourced providers handling calls nowadays......ie Teleperformance and Abtran. Brgds Johnny
aphex™ wrote: » This is ****ing hilarious :pac: The thought of all those rude gits in Eflow losing their jobs makes me sleep well at night. As for making ends meet, what you should do is get an education and not get a job pissing people off for a living. :rolleyes:
Oryx wrote: » I had to phone them yesterday, and apart from having to listen to the same irritating 10 second jingle on a loop for 20 minutes, once I got through the guy could not have been more helpful. Obviously I was through to the Cork office, as the accents of the guy I spoke to and everyone around him were corkonian. Please god the system will improve from here on in, though I havent had huge issues with them, such as are mentioned here.
aphex™ wrote: » Give my regards to the lady in the dole office Here are some other suggested careers for you where you can put your "skills" to use; Parking clamper Bailiff TV license inspector May these be as fulfilling as your last job.
BarryErfree wrote: » Btw, if anyone else on this board has any questions they want to ask about the M50 I will happily answer them, I know the ****ty system inside and out. Im glad to help anyone, except if your a douch like aphex.
